Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career … Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting … software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will More ❯
Distinct IT is a trusted IT support company serving small businesses across diverse industries. Our clients … depend on us to deliver resilient infrastructure and rapid, effective solutions—and we're ready to grow our team with someone who shares that responsibility. We’re seeking a 2ndLine IT Support Field Engineer who thrives on solving challenging issues, independently researching solutions, and drawing on the rest of our team when … needed. The ideal candidate will have experience working in a dynamic MSP environment and delivering high-quality, client-focused support both remotely and on-site. What You’ll Bring Strong problem-solving instincts with the ability to troubleshoot and resolve advanced issues independently , leveraging internal resources when needed Comfortable researching unknown problems, exploring documentation, and developing reliable solutions More ❯
My global financial client based in Glasgow have an urgent requirement for an IT SupportEngineer to join on an initial 3 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new … users - Windows 10 imaging, troubleshooting - PC, Laptop and Printer hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯
Excellent opportunity for ambitious IT support engineers to join a global IT MSP with a first class reputation for skilling up staff and career progression. On Offer - Salary up to £32k - D.O.E - Company Bonus Scheme - Benefits pack includes healthcare, enhanced annual leave and more - First class skill up opportunities including certification support - Excellent career progression opportunities … Opportunity for project work not just ticketed support What do I need? - Experience using/supporting the following technologies - Windows OS up to Windows 10 - SCCM - Windows Server - Active Directory & Group Policy - VMWare and/or Hyper-V - Please note that given the nature of the client candidates are subject to security clearance checks O.K. I'm in More ❯
