Global AI Enhanced Quality Manager
- Hiring Organisation
- Jobleads-UK
- Location
- Leeds, England, United Kingdom
global calibration practices to ensure fairness, alignment, and consistent agent evaluation. Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. Translate QA learnings into clear actions that ...