including Tech Bar presence, Client Portal support line and visit s to our UK and Jersey offices . Service Operations & Incident Management Oversee the resolution ITSM activi ti es such as incidents, service requests, assignments , problems etc within agreed SLAs. Respond to escalations and complaints about IT Service, escalating … Ensure the creation and maintenance of knowledge base articles, runbooks, and support documentation. Promote knowledge sharing within the team to improve efficiency and reduce resolution times. Flexibility & Additional Responsibilities The nature of the role requires some work outside of normal business hours including weekends, evenings and public holidays. Perform ...