with experience of working within change & transformation programmes to lead a variety of projects, from finance & procurement systems implementation to new reporting solutions or continuousimprovement initiatives. This is a broad role which will require the role holder to be comfortable across the full spectrum of project More ❯
Monitor help desk tickets, escalation processes, and service requests to ensure SLA compliance. Coordinate resource allocation and workload balancing for optimal team performance. Implement continuousimprovement initiatives based on client feedback and service performance metrics. Customer Management Be the contact for clients who have delivery of new … client issues. Ensure excellent communication and service standards are maintained at every touchpoint. Oversee service review meetings with key clients, identifying opportunities for improvement and growth. Operational Responsibilities Drive help desk processes, ensuring adherence to ISO/ITIL-based best practices. To ensure security best practices are worked … and managed service KPIs, trends, and client satisfaction metrics. Collaborate with sales and account management teams to identify upsell and service enhancement opportunities. Drive continuousimprovement across service workflows, documentation, and knowledge management. Skills & Experience Required Essential: Strong experience managing a help desk or customer service operation More ❯
Employment Type: Permanent
Salary: £40000 - £50000/annum Hybrid, Bonus, Health Care Plan
Monitor help desk tickets, escalation processes, and service requests to ensure SLA compliance. Coordinate resource allocation and workload balancing for optimal team performance. Implement continuousimprovement initiatives based on client feedback and service performance metrics. Customer Management Be the contact for clients who have delivery of new … client issues. Ensure excellent communication and service standards are maintained at every touchpoint. Oversee service review meetings with key clients, identifying opportunities for improvement and growth. Operational Responsibilities Drive help desk processes, ensuring adherence to ISO/ITIL-based best practices. To ensure security best practices are worked … and managed service KPIs, trends, and client satisfaction metrics. Collaborate with sales and account management teams to identify upsell and service enhancement opportunities. Drive continuousimprovement across service workflows, documentation, and knowledge management. Skills & Experience Required Essential: Strong experience managing a help desk or customer service operation More ❯
standards across aerospace, automotive, and other cutting-edge sectors. You'll be part of a supportive team, working with experts across departments to drive continuousimprovement and make a real impact. If you're passionate about quality, enjoy working in a dynamic environment, and want to be … audits, ensuring we consistently meet high standards. Support the introduction of new products and processes, ensuring quality is built in from the start. Lead continuousimprovement initiatives, making our operations more efficient and sustainable. Stay ahead of industry trends, adopting new quality management technologies and best practices. More ❯
an agile environment to define and refine test scenarios. Documentation & Reporting: Maintain comprehensive documentation for test cases, results, and issues, supporting transparency and compliance. ContinuousImprovement: Analyze test outcomes and collaborate with development teams to make necessary refinements, enhancing application functionality. Requirements Experience in financial services with … and regression testing methodologies. Perform automated and manual testing as required for the project and contribute to all phases of the development lifecycle. Support continuousimprovement by investigating alternatives and technologies within the test area to enhance user experience. Motivate the development process for efficiency and performance. More ❯
developing impactful solutions that are reshaping the world of regulatory compliance. Role Overview: As ML Engineer, RegBrain, your mission is to: Participate in the continuousimprovement of RegBrain's products. Develop advanced NLP and AI-based products that will delight users. Provide excellence in cloud-based ML … with them to raise standards of Software engineering. Propose cloud architectures for ML-based products that need new infrastructure. Participate in the monitoring and continuousimprovement of existing ML systems. Core requirements: Experience matters. But what is more important than raw number of years of experience isdemonstrated More ❯
Assist with preparation of regulatory reports as required. Maintain data integrity and ensure optimal system use to drive efficiency and service quality. Support the continuousimprovement ethos by identifying and implementing process enhancements. Ensure strict compliance with all applicable laws, regulations, and internal policies. Undertake project work … and regulatory requirements. Highly organised, detail-oriented, and client-focused. Ability to work independently, exercise initiative, and mentor administration teams. Commitment to excellence and continuous professional development. What You'll Love: Our client offers a collaborative and progressive environment where talented individuals can thrive. With a global presence, a … focus on innovation, and a reputation for legal and corporate administration excellence, the firm provides outstanding opportunities for career growth. Their commitment to continuousimprovement, client service, and supporting employees' success ensures a rewarding and stimulating workplace. Interested? Register today, confidentially, with one of our friendly and More ❯
deliver well-defined features, functions or components. Partner and engage with Liberty IT employees and lead team members to maximize business value. Facilitate a continuousimprovement culture and apply best practices to optimize employee experience in our offices, focusing on safety and security. Regularly review and contribute … through internal tech talks, blogging and external events. Technology Support Lead a team to provide an outstanding experience to all Liberty IT employees through continuous maintenance and optimization of software and hardware during normal working office hours. Be a subject matter expert on all processes across the full new … experience in the delivery of software, hardware and office environment projects. Knowledge and experience in agile delivery practices. Experience in identifying and contributing to continuousimprovement initiatives. Experience in partnering closely with end-users to adopt a user co-creation approach in resolving issues. Current and valid More ❯
charge of a dynamic team, helping them create intuitive, user-centric interfaces that simplify complex legal concepts. Foster a culture of creativity, innovation, and continuousimprovement, while providing mentorship, feedback, and professional development to drive team growth. Mentorship & Development: Serve as a coach and mentor, cultivating a … with Jigsaw's language and brand identity. Take ownership of the process from ideation to final implementation, maintaining consistency and quality across all touchpoints. ContinuousImprovement: Stay updated on industry trends, best practices, and emerging technologies. Foster a culture of innovation within your team, ensuring that Jigsaw More ❯
present complex technical arguments in a clear, compelling, and business-aligned manner. Serve as a trusted advisor to both technical teams and business leaders. ContinuousImprovement Monitor emerging technologies, security trends, and architectural best practices. Drive innovation and continuousimprovement in architecture methodologies, frameworks More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
Michael Page (UK)
is a large organisation operating within the FMCG/Pharmaceutical sector. Located in Liverpool, it's well-known for its dedication to quality and continuousimprovement in its state-of-the-art production facilities. Job Description The Validation Manager will: Oversee validation activities for all manufacturing processes … detail Experience of managing FDA, FSCC2200 and ISO Accreditations Level 3 HACCP (Level 4 advantageous) Level 4 Food Hygiene Strong Quality Management/Improvement background What's on Offer A competitive salary range of approximately £70,000 to … depending on experience. A discretionary bonus scheme An impressive matched pension contribution of up to 12% Potential for some hybrid working A culture of continuousimprovement and employee development. If you are a motivated and experienced Validation Manager looking to join a large FMCG organisation in Liverpool More ❯
that streamline and support global business operations Collaborating with key stakeholders to gather and analyse requirements, then translating them into scalable, effective solutions Driving continuousimprovement through system analysis, performance optimisation, and functionality upgrades Ensuring smooth deployment, testing, and maintenance of software products Providing expert-level technical … with both technical and business teams Highly organised and self-motivated, capable of managing multiple priorities with minimal supervision Passionate about quality, performance, and continuousimprovement Why Join? Be part of a global organisation with an ambitious technology roadmap Work on high-impact projects that span multiple More ❯
Stratford-upon-avon, Warwickshire, United Kingdom Hybrid / WFH Options
ENGINEERINGUK
in shaping the future of our General Insurance solutions. As we continue our digital transformation journey, you'll join a team focused on innovation, continuousimprovement, and delivering real value for our General Insurance customers through cutting-edge technology. You'll work in a collaborative, supportive environment … stakeholders - both onshore and offshore - will be key to your success. You'll stay up to date with new technologies and development tools, promoting continuousimprovement within the team. In addition to leading by example, you'll coach and mentor team members to help them grow their More ❯
Stratford-upon-avon, Warwickshire, United Kingdom Hybrid / WFH Options
NFU Mutual
in shaping the future of our General Insurance solutions. As we continue our digital transformation journey, you'll join a team focused on innovation, continuousimprovement, and delivering real value for our General Insurance customers through cutting-edge technology. You'll work in a collaborative, supportive environment … stakeholders-both onshore and offshore-will be key to your success. You'll stay up to date with new technologies and development tools, promoting continuousimprovement within the team. In addition to leading by example, you'll coach and mentor team members to help them grow their More ❯
london, south east england, united kingdom Hybrid / WFH Options
CHM
and analytics to increase engagement, maximise impact and drive forward their strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuousimprovement in their Technology, Strategy and Business Intelligence teams. To achieve this ambition, the charity has developed a new technology infrastructure which … organisation's data governance and security policies particularly the information and data management framework. And develop and maintain automated processing of bulk data. Enshrine continuousimprovement into the use and development of these Products. This organisation's use of Product Management comprises of all of their critical More ❯
teams towards meeting customer satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuousimprovement (CI) in service delivery. Your objectives and responsibilities will focus on Establishing a global, round-the-clock service desk, incorporating service … methodologies Be analytical thinker and problem-solver Be able to forecast financial needs and develop, manage and optimise a large, complex budget Exhibit a continuousimprovement, strategic and innovative mindset Possess excellent communication, interpersonal and influencing skills Efficiently manage workloads by prioritising and addressing requests or incidents More ❯
strengths, weaknesses, vulnerabilities, and opportunities for improvement. Formulate clear recommendations, drive governance strategies, and influence business stakeholders and technology stakeholders at all levels. Drive continuousimprovement in the adoption and exploitation of good information security practice across the business. Drive security innovation that enables new retail capabilities … Security adoption and help ensure compliance with applicable JD Sports policies and standards as well as recognised best practices. Identify and drive opportunities for continuousimprovement initiatives while increasing security coverage on an ongoing basis. Help the business respond to developments in best practice, new and emerging More ❯
Leeds, England, United Kingdom, United Kingdom Hybrid / WFH Options
NHS Resolution
be training internal stakeholders on Finance processes and be the first point of contact for system-related issues. You will also participate in the continuousimprovement of our new Claims system, CaseHub, and integration with Business Central. This is a significant programme of work that will be … resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care. We have over 830 employees across the UK Please see our careers site for further details about us … be training internal stakeholders on Finance processes and be the first point of contact for system-related issues. You will also participate in the continuousimprovement of our new Claims system, CaseHub, and integration with Business Central. This is a significant programme of work that will be More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Sportserve
to the customers as well as ensuring consistent monitoring, logging and alerting. The key values that we strive towards in the Technology are: Ownership ContinuousImprovement Mindset Trust Honesty Key Responsibilities: Take ownership and pride in the work you deliver, ensure what is delivered is of quality … up-to-date with the latest trends to keep us ahead of the game. Foster a culture of open exchange of ideas, innovation and continuous improvements. Balance the commercial needs of the business against the ideal technical design, proposing sound phased or tactical implementations where appropriate. Improve the team … issues. Attention to detail, dig into understanding what is actually needed rather than what may be requested. Proficient in agile practices. Advocating and practising continuousimprovement and handling challenging situations. Dealing with changes on a daily basis. Ability to demonstrate the value of changes introduced. Proven communication More ❯
Sunderland, Tyne And Wear, United Kingdom Hybrid / WFH Options
Tombola
key technical projects from inception to deployment. Contributing to the planning of technical projects and reviewing software design and implementations, promoting an environment of continuousimprovement and pragmatism. Engaging actively in designing and developing intricate technical solutions. Developing clean, efficient, and well-documented software solutions. Conducting code … reviews, performance optimizations, and quality assurance testing to ensure software reliability and scalability. Ensuring your own professional growth and continuousimprovement through personal learning time. What does good look like for us? Knowledge and experience we need you to have Excellent knowledge of .NET Framework MVC and More ❯
Sunderland, Tyne And Wear, United Kingdom Hybrid / WFH Options
Tombola
key technical projects from inception to deployment. Contribute to the planning of technical projects and review software design and implementations, promoting an environment of continuousimprovement and pragmatism. Engage actively in designing and developing intricate technical solutions. Develop clean, efficient, and well-documented software solutions. Conduct code … reviews, performance optimizations, and quality assurance testing to ensure software reliability and scalability. Ensuring your own professional growth and continuousimprovement through personal learning time. What does good look like for us? Knowledge and experience we need you to have Excellent knowledge of .NET Framework MVC and More ❯
be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. Join Civica's User Experience team and play … will be essential to delivering compelling digital products. We're building a team dedicated to creating best-in-class experiences through thoughtful design and continuous improvement. If you thrive on crafting beautiful, intuitive interfaces, solving complex design challenges, and collaborating in a fast-paced environment, we'd love to … Accessibility & Inclusion: Advocate for inclusive design and ensure compliance with accessibility standards. Culture & Growth: Promote a collaborative, positive and feedback-driven culture focused on continuousimprovement, creativity, and design excellence. Core Competencies: Experience & Expertise: 5+ years of experience in visual/product design roles, working across multiple More ❯
the full lifecycle of the data products, governance to maintain quality, integrity and consistency of the products Track the data product performance to drive continuousimprovement Requirements of the Data Product Lead: 5+ years experience in Data product management with a background delivering data products Experience managing … understanding of Azure products such as Databricks Good background in Machine Learning (ML) analytics and deploying products Proven ability to mentor teams and lead continuousimprovement in the data environment Excellent communication skills, attention to detail and self-starter To discuss this exciting opportunity in more detail More ❯
London, Cornhill, United Kingdom Hybrid / WFH Options
VIQU Limited
the full lifecycle of the data products, governance to maintain quality, integrity and consistency of the products Track the data product performance to drive continuousimprovement Requirements of the Data Product Lead: 5+ years’ experience in Data product management with a background delivering data products Experience managing … understanding of Azure products such as Databricks Good background in Machine Learning (ML) analytics and deploying products Proven ability to mentor teams and lead continuousimprovement in the data environment Excellent communication skills, attention to detail and self-starter To discuss this exciting opportunity in more detail More ❯
high-performing engineering teams. The Director of Engineering will work collaboratively across teams and functions to support company goals and foster an environment of continuous improvement. Key Responsibilities: Lead Software Development and Delivery: Own the software development lifecycle for products, ensuring alignment with corporate and divisional goals. Oversee the … in the right areas to support team growth and skill development. Make decisions on resource allocation and recruitment. Agile Methodology: Lead the adoption and continuousimprovement of Agile methodologies within engineering teams. Ensure that teams deliver software in an iterative and efficient manner, focused on incremental customer … the performance reporting for the engineering teams, providing visibility into their progress and outcomes. Ensure that key performance indicators (KPIs) are met and that continuousimprovement is achieved. Key Performance Indicators: A motivated, focused, and results-driven engineering function aligned with business objectives. Consistent delivery of high More ❯