customer satisfaction while actively setting and contributing to churn reduction tactics Develop and implement processes to measure and improve customer satisfaction and retention, and use customer feedback to drive continuousimprovement across the organisation Work closely with the sales, marketing, and product teams to identify opportunities for upselling, cross-selling, and new revenue streams that are aligned … identify opportunities to improve our customer experience Collaborate with other teams to ensure seamless customer onboarding and ongoing support, and to drive customer success across the entire customer journey Continuous operational improvement: Implement processes and initiatives to continuously improve the effectiveness and efficiency of the customer success function, such as implementing new processes or methodologies, streamlining workflows … executive level of Fortune500 companies Strong analytical and problem-solving skills, with an ability to use data to identify trends and risks in account health, make decisions, and drive continuousimprovement Ability to work in a fast-paced, dynamic environment, and to prioritise and manage multiple projects and initiatives simultaneously Good to have Experience in software development More ❯
of data processing frameworks and technologies, including cloud-based data services. Software Engineering Practices: - Experience with software development lifecycle (SDLC) best practices, including version control (e.g., Git), testing, and continuous integration/continuous delivery (CI/CD). - A focus on building high-quality, maintainable, and well-documented code. Collaboration and Communication: - Exceptional communication and collaboration skills, with … bar on implementing a well-engineered, well-governed data platform that meets the needs of our customers. Be accountable for the technical health of your team's codebase, driving continuousimprovement and establishing metrics to track progress. Lead technical solution design on multiple complex initiatives within your team, demonstrated by successful and timely implementation, driving resolutions for … complex and difficult problems. Drive continuousimprovement on key metrics such as business value, cost efficiency, speed, and quality of delivery. Coach a team of data and analytics engineers on best practices in the software development lifecycle, delivering high-quality software through your own work, and fostering a feedback culture within the team. Influence key decision-making More ❯
Scrum, Lean, and Kanban to help the Data team work more efficiently Facilitate Agile ceremonies as appropriate, including Daily Scrum, Sprint Planning, Sprint Demo, Retrospective, and Backlog Refinement Identify continuousimprovement opportunities and best practices to enhance ways of working across teams Ensure teams collaborate, communicate effectively, and focus on what is most important Coach team members … as an Agile Delivery Manager • A recognised Scrum Master certification • Strong coaching and facilitation skills • Broad knowledge of Agile frameworks and techniques (e.g., Scrum, Scaled Agile, Kanban, User Stories, Continuous Integration, Continuous Testing, Agile Games) • Capable of managing work, risks, and dependencies across teams • Appreciation of the effort required to build data pipelines, dashboards, etc. • Good understanding and … on, practical approach • Demonstrates initiative and a proactive approach to workload • Strong experience with Agile tooling (e.g., JIRA, Mural, etc.) • Outstanding skills and knowledge in servant leadership, conflict resolution, continuousimprovement, empowerment, and increasing transparency The Person • Organisation An Agile Delivery Manager needs more than just vision to lead a project to success-you will need to More ❯
successful execution of high-impact projects, collaborating with global stakeholders to meet objectives within time and budget constraints. Defines project direction, manages dependencies, tracks progress, mitigates risks, and drives continuousimprovement through post-project reviews, documentation, and training initiatives. Your key responsibilities Leads and coordinates teams and resources to ensure the successful execution and delivery of high … progress, identifies potential risks and issues and develops mitigation strategies to address them proactively. Leads comprehensive post-project reviews to extract actionable insights, identify lessons learned and opportunities for continuousimprovement and innovation. Contributes to the continuous development and improvement of project management methodologies, processes and solutions, including delivering training. Uses project management tools More ❯
Stapeley, Nantwich, Cheshire, England, United Kingdom
QA
a sustainable future. They believe a more sustainable food system starts with better breeding and genetics. Overview: You will be responsible for analysing business requirements, identifying opportunities for improvement through data analysis using Lean Six Sigma methodologies, and working with stakeholders to implement solutions that add value to the business. Responsibilities include gathering and documenting requirements, facilitating communication … working in an Agile environment involving full SDLC covering UK time zone (covering up to 5pm UK time) and will be reporting into the Product Management and Process Improvement team. Responsibilities: Process improvement: Identify opportunities for process improvements within the ART through data analysis, focusing on increasing efficiency, reducing waste, and delivering higher value to the … Data analysis: Analyse data using Lean Six Sigma methodologies to identify trends, patterns, and insights that can inform business decisions. Follow trends to ensure that the value stream makes continuousimprovement and adds value to the business. Support of Agile ways of working: Contributing to the continuousimprovement of Agile processes and methodologies within More ❯
Role purpose Join PIC and Drive ContinuousImprovement! Are you a self-starter passionate about business transformation? Do you thrive on optimising processes, driving efficiency, and making a meaningful impact? If so, this is your chance to be part of a newly formed team at PIC, shaping the future of process improvement from the ground … to support the Head of Business ProcessImprovement in delivering key projects that enhance operational effectiveness across the company. You will play a vital role in building a culture of continuousimprovement, helping teams streamline workflows, optimize efficiency, and unlock new possibilities through data-driven insights. What You'll Do Project Governance & Performance Monitoring - coordinate and track process … improvement initiatives ensuring they align with company objectives, follow best practices, and meet measurable KPIs. Ensure process standards are followed and updated Process Optimisation - deliver end to end process improvement initiatives - identify inefficiencies and implement improvements to drive end to end efficiencies. Documentation - ensure consistent process maps, storyboards and improvement plans using PIC BPM More ❯
are seeking a highly skilled and experienced Senior Security Engineer to join our Managed Security Service Provider (MSSP) team here at Bridewell. You will be responsible the deployment and continuous support of our Managed Security Customers whilst also contributing to the innovation and continuous development of our capabilities. The ideal candidate will possess a deep understanding of infrastructure … the internal and external technical community. Technical Support: Provide technical support to security teams as required in interpreting data to identify security issues, trends, possible security flaws and misconfigurations. ContinuousImprovement: Contribute to continuousimprovement activities within the security engineering discipline What we're looking for You'll have experience of: Splunk Enterprise Security More ❯
business processes across the organisation aligned as necessary to project requirements. Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. … test results, and ensure that the implemented solution meets the defined requirements. Support user acceptance testing (UAT) by providing guidance, assisting with test case creation, and addressing user feedback. ContinuousImprovement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Proactively contribute to process improvements and suggest innovative ideas to enhance overall system functionality … and efficiency. Work with the IT team to define, implement and ensure continuousimprovement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management KNOWLEDGE, EXPERIENCE, QUALIFICATIONS Bachelor's degree in computer science More ❯
business processes across the organisation aligned as necessary to project requirements. Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. … test results, and ensure that the implemented solution meets the defined requirements. Support user acceptance testing (UAT) by providing guidance, assisting with test case creation, and addressing user feedback. ContinuousImprovement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Proactively contribute to process improvements and suggest innovative ideas to enhance overall system functionality … and efficiency. Work with the IT team to define, implement and ensure continuousimprovement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management KNOWLEDGE, EXPERIENCE, QUALIFICATIONS Bachelor's degree in computer science More ❯
business processes across the organisation aligned as necessary to project requirements. Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. … test results, and ensure that the implemented solution meets the defined requirements. Support user acceptance testing (UAT) by providing guidance, assisting with test case creation, and addressing user feedback. ContinuousImprovement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Proactively contribute to process improvements and suggest innovative ideas to enhance overall system functionality … and efficiency. Work with the IT team to define, implement and ensure continuousimprovement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management KNOWLEDGE, EXPERIENCE, QUALIFICATIONS Bachelor's degree in computer science More ❯
Analyst will report to the Operations Manager and will assist in developing and maintaining operational controls and processes in place for running the business applications in-life and driving ContinuousImprovement of operations across group enterprise IT systems. Given Halma's complex environment consisting of an HQ organisation and 40+ individual companies, as an Operations Support Analyst … Level Agreements (SLAs) etc Conduct Analysis utilising tools such as Excel or PowerBI, to identify trends and opportunities for both system optimisation and improvement in operational performance ContinuousImprovement - Operations process optimisation Proactively identify opportunities for process improvement Define problem statements, objectives and requirements Analyse options and support in providing recommendations Drive the … delivery of small Improvement initiatives Process Documentation Documentation of training guide materials for internal procedures Support in generating and maintaining a knowledgeable Problem Solving Critically assess and collaboratively work alongside the function's operations team, managed service vendors and enterprise IT team to identify/support root cause analysis and remediation of issues, incidents and escalation. Bridge the More ❯
Quality Standards: Ensure high standards of document quality and accuracy. Training and Support: Support Assurance and Compliance Manager in providing effective training and support to staff on assurance process. ContinuousImprovement: Support continuousimprovement in Assurance and Compliance processes and software functionality. Risk Mitigation: Proactively manage risks related to Assurance process and software usage. More ❯
and platform goals. Contribute to broader company-level planning by surfacing enterprise insights, risks, and emerging needs. Monitor product usage, customer satisfaction, and technical performance post-launch to drive continuous improvements. Customer & Market Engagement Regularly engage with customers to understand evolving requirements, especially those related to security, scalability, and operational control. Stay up to date on legal tech trends … both within Actionstep but also in the wider industry. Staying abreast of industry best practice patterns, products and technologies and assisting in process improvement activities as required. ContinuousImprovement: Proactive in identifying and participating in the continuousimprovement of processes and procedures within the Product Development organization. Actively contribute to the development More ❯
Portfolio Management (EPPM) Analysts. The Service Desk Lead will play a pivotal role in ensuring the efficient operation of the Service Desk, meeting service level agreements (SLAs), and driving continuousimprovement initiatives. This role requires a strong understanding of ITIL processes, leadership skills, and the ability to develop and execute strategies to enhance service delivery. Responsibilities 1. … and Change Management. Ensure compliance with ITIL best practices and standards. Develop and maintain a comprehensive knowledge base to support the team and end-users. 4. Strategic Development and ContinuousImprovement Identify opportunities for improvement in Service Desk operations and implement solutions. Develop and execute a Service Desk strategy aligned with organi s ational goals. More ❯
Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at the heart of all experiences, both internal and external. Journey Mapping & Continuous Evaluation: Lead the creation and maintenance of customer journey and process maps (e.g. Visio), continuously evaluating their effectiveness and driving improvements based on customer and business needs. Data-driven … to enhance journey effectiveness. Team Development & Support : Coach and support, lead team performance, and act as a point of escalation-fostering growth and alignment with business objectives. Champion of ContinuousImprovement : Model a continuousimprovement attitude, bringing external insights and leadership aligned with the organisation's core values to elevate journey standards. Why Lloyds More ❯
Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at the heart of all experiences, both internal and external. Journey Mapping & Continuous Evaluation: Lead the creation and maintenance of customer journey and process maps (e.g. Visio), continuously evaluating their effectiveness and driving improvements based on customer and business needs. Data-driven … to enhance journey effectiveness. Team Development & Support : Coach and support, lead team performance, and act as a point of escalation-fostering growth and alignment with business objectives. Champion of ContinuousImprovement : Model a continuousimprovement attitude, bringing external insights and leadership aligned with the organisation's core values to elevate journey standards. Why Lloyds More ❯
Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at the heart of all experiences, both internal and external. Journey Mapping & Continuous Evaluation: Lead the creation and maintenance of customer journey and process maps (e.g. Visio), continuously evaluating their effectiveness and driving improvements based on customer and business needs. Data-driven … to enhance journey effectiveness. Team Development & Support : Coach and support, lead team performance, and act as a point of escalation-fostering growth and alignment with business objectives. Champion of ContinuousImprovement : Model a continuousimprovement attitude, bringing external insights and leadership aligned with the organisation's core values to elevate journey standards. Why Lloyds More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
ensure the operational stability, scalability, and security of core enterprise platforms in Azure, as well as supporting other critical areas that align with business needs. You'll also support continuousimprovement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA … modern cloud-based technologies. You'll utilise IaC frameworks like Terraform, ARM templates, to ensure repeatable, scalable deployments of cloud resources. You'll collaborate with development teams to integrate continuous integration and continuous deployment (CI/CD) pipelines for improved infrastructure management. You'll partner with other platform engineering teams to provide operational support and troubleshooting for enterprise … high availability, reliability, and performance of core platforms. You'll create and maintain detailed documentation for platform configurations, standards, and procedures. You'll share knowledge across teams to facilitate continuousimprovement and cross-team collaboration. You'll write and review knowledgebase articles, operational guides, and best practice recommendations for cloud infrastructure and services. You'll comply with More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
ensure the operational stability, scalability, and security of core enterprise platforms in Azure, as well as supporting other critical areas that align with business needs. You'll also support continuousimprovement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA … modern cloud-based technologies. You'll utilise IaC frameworks like Terraform, ARM templates, to ensure repeatable, scalable deployments of cloud resources. You'll collaborate with development teams to integrate continuous integration and continuous deployment (CI/CD) pipelines for improved infrastructure management. You'll partner with other platform engineering teams to provide operational support and troubleshooting for enterprise … high availability, reliability, and performance of core platforms. You'll create and maintain detailed documentation for platform configurations, standards, and procedures. You'll share knowledge across teams to facilitate continuousimprovement and cross-team collaboration. You'll write and review knowledgebase articles, operational guides, and best practice recommendations for cloud infrastructure and services. You'll comply with More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
ensure the operational stability, scalability, and security of core enterprise platforms in Azure, as well as supporting other critical areas that align with business needs. You'll also support continuousimprovement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA … modern cloud-based technologies. You'll utilise IaC frameworks like Terraform, ARM templates, to ensure repeatable, scalable deployments of cloud resources. You'll collaborate with development teams to integrate continuous integration and continuous deployment (CI/CD) pipelines for improved infrastructure management. You'll partner with other platform engineering teams to provide operational support and troubleshooting for enterprise … high availability, reliability, and performance of core platforms. You'll create and maintain detailed documentation for platform configurations, standards, and procedures. You'll share knowledge across teams to facilitate continuousimprovement and cross-team collaboration. You'll write and review knowledgebase articles, operational guides, and best practice recommendations for cloud infrastructure and services. You'll comply with More ❯
processes or products. Ensure that documentation adheres to quality standards and regulatory requirements. Communication to customers : Provide clear communication to customers or manufacturing team regarding issues, progress, and resolutions. ContinuousImprovement : Work on continuousimprovement initiatives to enhance the overall product quality and reduce future issues. Quality systems activities Take part or lead in More ❯
the various HR, Compliance and Risk products including but not limited to, applications, warehouses, methodologies, and reporting solutions. You will act as an internal consultant, advising on process improvements, continuousimprovement and devising a 3-5 year strategy on operational excellence for HR, Compliance and Risk. The role requires someone who can work in the detail as … London insurance. If you have no insurance experience, you will not be considered for the role. Role Purpose: Tackle operational issues, mitigate risks, and seek opportunities for process improvement or automation, while staying updated on technical and regulatory changes affecting both areas Oversee the sequencing of operational and IT updates within these areas, ensuring project outcomes align with … strategic objectives and the required prioritisation has been applied Help develop the newly created Product Management capability, with a focus on developing core competencies and cultivating a culture of continuousimprovement' Responsibilities: Undertake a continuous review of the existing products, identifying areas for improvement, and making recommendations to provide better outcomes for the HR More ❯
project lifecycle. Lead, mentor, and manage a team of system enablement specialists, ensuring high performance and engagement. Provide adoption metrics to cross functional leadership to highlight areas of improvement and enforce enablement. Provide regular project status updates to leadership and ensure adherence to deadlines. Engage with cross-functional stakeholders to share team updates, exchange feedback, and align on … stakeholders, understanding their needs and providing solutions that align with business objectives. Facilitate training sessions, workshops, and onboarding for end-users to maximize the adoption and utilization of systems. ContinuousImprovement: Identify opportunities for process automation and improvement, leveraging data analysis and industry best practices. Lead initiatives to implement new tools, technologies, or systems that … enhance operational capabilities. Monitor system performance and user feedback to drive continuous optimization and ensure high availability and reliability. What you will bring to the team: A clear, structured and transparent communicator Background in IT and a tech savy allrounder Proven experience in managing teams (1 year+), with a focus on coaching, mentoring, and driving continuousimprovementMore ❯
Architecture : Design and develop scalable, maintainable, and testable applications with sound architectural principles. Technical Solutions : Translate business needs into effective technical solutions in collaboration with product managers and stakeholders. ContinuousImprovement : Promote a culture of continuous learning, technical excellence, and innovation. AI Integration : Advocate and adopt AI tools and technologies to improve software development productivity and … of team leadership. Agile Mindset : Strong understanding of Agile methodologies with practical experience in leading Agile teams. Communication : Effective communicator able to translate technical details for non-technical stakeholders. ContinuousImprovement : Driven by quality and committed to ongoing technical and personal development. Problem-Solving : Proactive and innovative in overcoming technical challenges. Ownership : High sense of accountability with More ❯
is ensuring one person- one identity. Responsibilities Overview : The role of the Junior Quality Engineer is to improve quality in line with the site KPI's and lead improvement projects as per company's programs and needs. In this context, the QA Engineer is involved in the qualification process, responsible for quality improvement actions, supporting with … and reporting. To succeed in this mission, the Quality Engineer needs to build collaborative links internally with Engineering, Supply Chain, Quality and Production departments. Key Roles & Responsibilities Contribute to continuousimprovement program Propose and benchmark good practices with other sites. Participate in Lessons Learned following supplier non-quality events. Steer improvement plan for new or … the processes. Ensure effective implementation of corrective and preventive actions internally by supporting on root cause analysis and effectiveness check of corrective actions. Provide the necessary data to enable continuousimprovement actions as needed. Ensure proper quality procedures are implemented (proper controls, frequency and tools) and monitor results. Manage projects and key indicators by creating suitable data More ❯