10 of 10 Customer Journey Map Jobs in the UK

Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey , Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. … well as key touchpoint and metrics. The Customer Experience Lead will analyse customer touchpoints and journeys to the design and map to continuously improve end customer experience. The Customer Experience Lead would work closely with Sales and Operations and be focused ...

Month FTC (Maternity Cover) Are you passionate about improving digital experiences and driving customer engagement through data-driven insights? Were looking for a Product Performance Coordinator to help shape the future of our digital platforms across V12 Retail Finance and V12 Personal Finance. What Youll Be Doing … this exciting and varied role, youll: Coordinate and manage product improvements and regulatory changes across digital customer touchpoints. Support the development and delivery of enhancements to the V12 App and other digital platforms. Lead marketing and servicing campaigns to boost app adoption and customer engagement. Monitor ...

acquisition, engagement, and renewal) are optimised to deliver commercial growth and exceptional member experience. You will own the full experimentation roadmap, optimise customer journeys, and elevate our UX to positively impact measurable business growth across our key products and strategic commercial partners. You will combine analytical thinking, user … strategy, ensuring intuitive, frictionless and user-centric digital experiences. Lead user research initiatives, including usability studies, interviews, behavioural analytics, persona development, and journey mapping. Partner with designers to develop wireframes, prototypes, and design systems aligned with brand standards. Work with the Brand and Content teams to ensure creative ...

high-impact digital channel? We’re looking for a talented CRM & Marketing Automation Lead to drive automated, multi-channel campaigns and elevate our customer engagement strategy across several European markets. The Role You’ll lead the development of a new Customer Data Platform (CDP), manage complex … Ensure high data quality and efficient segmentation strategies • Plan and deploy regular monthly email campaigns • Work closely with cross-functional teams (Web, IT, Customer Service, Business Development) • Provide leadership and direction to the Email Marketing Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital, Salesforce ...

markets, investment products, and portfolio construction principles Familiarity with API design and integration patterns in financial services Experience with user research methodologies and customer journey mapping Understanding of modern web technologies and their application in financial services Previous experience in client-facing roles or consulting within ...

team - Song Service: At Accenture Song Service, we are dedicated to crafting transformative digital experiences at scale. Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. You’ll support a portfolio … make it a reality for clients looking to better serve their connected customers and operate always-on enterprises. Support clients to define a customer-first mindset, helping them shape their business and operating models. Redefine customer journeys and personalise interactions to create significant and consistent experiences. ...

Product Manager). Ability to identify intended benefits and outcomes to assist in prioritisation process, and illustrate excellent decision-making skills to inform road map development Experience of working directly with business team Working experience in customer journey mapping Ability to positively influence, engage ...

projects or workstreams. Knowledge of tax compliance processes. Proficiency in data analytics tools for gathering and analysing business requirements and KPIs. Experience in customer journey mapping and translating insights into wireframes and user stories. Strong communication skills with the ability to influence stakeholders across multiple disciplines. ...

have Experience working in a digital, SaaS or technology environment Exposure to BI tools or SQL for data analysis Familiarity with UX and customer journey mapping Relevant certifications such as CSPO or BCS This is a great opportunity to join a modern, forward-thinking organisation that ...

across multiple business units. This is a high-profile initiative that will shape the future operating model and deliver a step-change in customer experience and operational efficiency. Your new role As Business Process Architect, you will play a pivotal role in designing the end-to-end Target … state. You will: Analyse and identify gaps in current business processes across four existing operating models. Design and document high-level processes and customer journeys, ensuring alignment with strategic objectives and CRM implementation. Consolidate best practices from multiple operating models into one coherent framework, signposting interactions and dependencies. ...