1 to 25 of 30 Customer Journey Map Jobs in the UK

As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends More ❯

As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends More ❯

As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends More ❯

Job Title: Customer Journey Manager Location: Leeds Duration: 6 Months (Possibilty of extension) About the Role: An exciting opportunity has arisen to join our Change Delivery Team as a Customer Journey Manager within our Modern Workplace Platform!Modern Workplace is an enabling platform that provides the latest Tools & Technology to our colleagues. … We pride ourselves on understanding the individual needs of our colleagues and use this knowledge to offer first class User Experience and IT support. Our Customer Journey Managers (CJMs) play a crucial role in Understanding, Orchestrating and Optimising Journeys while ensuring the needs of the Customer remain at the forefront of our decision making.CJMs … are responsible for continuous improvement of journeys and for orchestrating cross functional boundaries to ensure journey effectiveness. Our CJMs work collaboratively with Product, Design and Engineering teams to ensure the intended user experience, journey or processes are accurately represented. Responsibilities: As a Lead Customer Journey Manager, you will be responsible for;* Independently More ❯

cannot commit to this c.£30,000 (negotiable, dependent on experience and skill set) Are you a HubSpot specialist with a passion for data, automation and optimising the customer journey? This is a fantastic opportunity to join a forward-thinking business nestled in the heart of Kent, taking ownership of their HubSpot platform to ensure every … stage of the customer lifecycle — from first interaction to repeat business — is seamless, efficient, and commercially effective. This isn’t a creative or design-led marketing role — it’s a technical and analytical position focused on improving how the business engages with its customers through data, automation, and continuous CRM optimisation. Having said that, you will also have … of English, both written and verbal, is essential! The Role Manage and maintain the HubSpot CRM, ensuring customer data is accurate, segmented and optimised for effective targeting Map and enhance the end-to-end customer journey, ensuring smooth handoffs between marketing, sales and customer success Build, automate and monitor email workflows More ❯

cannot commit to this c.£30,000 (negotiable, dependent on experience and skill set) Are you a HubSpot specialist with a passion for data, automation and optimising the customer journey? This is a fantastic opportunity to join a forward-thinking business nestled in the heart of Kent, taking ownership of their HubSpot platform to ensure every … stage of the customer lifecycle — from first interaction to repeat business — is seamless, efficient, and commercially effective. This isn’t a creative or design-led marketing role — it’s a technical and analytical position focused on improving how the business engages with its customers through data, automation, and continuous CRM optimisation. Having said that, you will also have … of English, both written and verbal, is essential! The Role Manage and maintain the HubSpot CRM, ensuring customer data is accurate, segmented and optimised for effective targeting Map and enhance the end-to-end customer journey, ensuring smooth handoffs between marketing, sales and customer success Build, automate and monitor email workflows More ❯

and execute a results-focused marketing strategy aligned with the mission and objectives Create and implement an email automation strategy within dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with the client. Develop and manage … ensuring the website and social channels reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership across digital platforms and industry … experience, including SEO, PPC, and social media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journey mapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and deliver results on time. A More ❯

THE ROLE You'll be joining a high-performing marketing function during an exciting stage of change, helping to prepare the business for the rollout of its first Customer Data Platform (CDP) . Reporting into the most senior global marketing leader, you'll play a hands-on role in implementing customer journeys and ensuring data, processes … and platforms are harmonised across 22 markets. Your responsibilities will include: Leading customer journey mapping exercises across multiple business units Embedding journey stages into workflows, marketing automation, and reporting frameworks Supporting the integration of Salesforce Data Cloud, Eloqua, Sprinklr, Databricks & S3 Acting as a bridge between marketing, technology, and business teams Driving adoption and … stakeholder engagement across global markets YOUR SKILLS AND EXPERIENCE Strong background in Marketing Operations, Effectiveness, or CRM/CDP platforms Hands-on experience with customer journey mapping and marketing automation Excellent stakeholder management and communication skills across global teams Analytical mindset with the ability to turn data into actionable insights More ❯

in solving complex design challenges, mentoring design teams, and ensuring that user needs are at the heart of every decision. What we’re looking for: Experience in product, customer journey, and UX design Background in B2B2C or B2C environments Proven experience building new digital products from the ground up Strong understanding of customer journey More ❯

in solving complex design challenges, mentoring design teams, and ensuring that user needs are at the heart of every decision. What we’re looking for: Experience in product, customer journey, and UX design Background in B2B2C or B2C environments Proven experience building new digital products from the ground up Strong understanding of customer journey More ❯

in solving complex design challenges, mentoring design teams, and ensuring that user needs are at the heart of every decision. What we’re looking for: Experience in product, customer journey, and UX design Background in B2B2C or B2C environments Proven experience building new digital products from the ground up Strong understanding of customer journey More ❯

in solving complex design challenges, mentoring design teams, and ensuring that user needs are at the heart of every decision. What we’re looking for: Experience in product, customer journey, and UX design Background in B2B2C or B2C environments Proven experience building new digital products from the ground up Strong understanding of customer journey More ❯

in solving complex design challenges, mentoring design teams, and ensuring that user needs are at the heart of every decision. What we’re looking for: Experience in product, customer journey, and UX design Background in B2B2C or B2C environments Proven experience building new digital products from the ground up Strong understanding of customer journey More ❯

office per week) Salary: up to £40,000 About the Role Our client is seeking a CX Data & Insight Analyst to play a pivotal role in shaping how customer experiences are understood and improved. This role is perfect for someone who loves working with data, has a curious mindset, and is passionate about uncovering insights that drive meaningful … change. As part of the Customer Experience team, you'll leverage analytics, machine learning, and AI-driven tools to identify trends, behaviours, and opportunities across the customer journey. You'll transform complex data into compelling insights that inform strategic decision-making and improve customer satisfaction and conversion. Key Responsibilities Design and maintain analytical models … techniques to both structured and unstructured data sources. Monitor key CX metrics (NPS, CSAT, conversion rates) to identify emerging trends, opportunities, and risks. Conduct exploratory analysis to uncover customer pain points and behavioural patterns. Translate data into actionable insights that influence decisions across Finance, Operations, Sales, and Marketing. Support the testing, piloting, and scaling of AI-driven tools More ❯

The Head of IT Applications will lead the strategic planning, implementation, and optimization of business applications across the organisation to enhance operational efficiency, customer experience, and digital transformation within the business. Client Details This opportunity is with a well-established organisation in the retail industry, known for its strong market presence and innovative approach. The company operates as … have: Strong project management and change management skills Strategic thinking and business acumen Excellent communication and stakeholder engagement Analytical mindset with data driven decision making Deep understanding of customer journey mapping and UX 7+ years in business applications, IT management, or digital transformation Experience in beauty, wellness, retail, or hospitality industries preferred Proven track record of More ❯

have: Strong project management and change management skills Strategic thinking and business acumen Excellent communication and stakeholder engagement Analytical mindset with data driven decision making Deep understanding of customer journey mapping and UX 7+ years in business applications, IT management, or digital transformation Experience in beauty, wellness, retail, or hospitality industries preferred Proven track record of More ❯

the development and support of solutions using Salesforce Marketing Cloud and integrated marketing technologies. Join us and be part of a dynamic team that values innovation, teamwork, and customer success. Your Impact: Tailoring Salesforce Marketing Cloud (SFMC) solutions by utilising REST API, AmpScript, CloudPages, SSJS and SQL development, encompassing the creation of scalable marketing automation systems for a … inspire a team of SFMC and HTML developers to turn visionary ideas into impactful campaigns. Collaborate and Innovate : Partner with consultants, project managers, and designers to create exceptional customer journeys that blend state-of-the-art email design with SFMC’s advanced capabilities. Get Hands-On : Dive into hands-on code development while mentoring and supporting your development … templates, sophisticated Cloud Pages, preference centers, triggered email integrations, and 3rd-party API connections. Build Impactful Campaigns : Develop AMPscript-driven emails, dynamic Cloud Pages, and automation workflows in Journey Builder and Automation Studio that captivate audiences. Engineer the Future : Contribute to data engineering and system integration projects, ensuring robust platforms that deliver measurable results. Your Skills & Experience: Applicants More ❯

the development and support of solutions using Salesforce Marketing Cloud and integrated marketing technologies. Join us and be part of a dynamic team that values innovation, teamwork, and customer success. Your Impact: Tailoring Salesforce Marketing Cloud (SFMC) solutions by utilising REST API, AmpScript, CloudPages, SSJS and SQL development, encompassing the creation of scalable marketing automation systems for a … inspire a team of SFMC and HTML developers to turn visionary ideas into impactful campaigns. Collaborate and Innovate : Partner with consultants, project managers, and designers to create exceptional customer journeys that blend state-of-the-art email design with SFMC’s advanced capabilities. Get Hands-On : Dive into hands-on code development while mentoring and supporting your development … templates, sophisticated Cloud Pages, preference centers, triggered email integrations, and 3rd-party API connections. Build Impactful Campaigns : Develop AMPscript-driven emails, dynamic Cloud Pages, and automation workflows in Journey Builder and Automation Studio that captivate audiences. Engineer the Future : Contribute to data engineering and system integration projects, ensuring robust platforms that deliver measurable results. Your Skills & Experience: Applicants More ❯

the development and support of solutions using Salesforce Marketing Cloud and integrated marketing technologies. Join us and be part of a dynamic team that values innovation, teamwork, and customer success. Your Impact: Tailoring Salesforce Marketing Cloud (SFMC) solutions by utilising REST API, AmpScript, CloudPages, SSJS and SQL development, encompassing the creation of scalable marketing automation systems for a … inspire a team of SFMC and HTML developers to turn visionary ideas into impactful campaigns. Collaborate and Innovate : Partner with consultants, project managers, and designers to create exceptional customer journeys that blend state-of-the-art email design with SFMC’s advanced capabilities. Get Hands-On : Dive into hands-on code development while mentoring and supporting your development … templates, sophisticated Cloud Pages, preference centers, triggered email integrations, and 3rd-party API connections. Build Impactful Campaigns : Develop AMPscript-driven emails, dynamic Cloud Pages, and automation workflows in Journey Builder and Automation Studio that captivate audiences. Engineer the Future : Contribute to data engineering and system integration projects, ensuring robust platforms that deliver measurable results. Your Skills & Experience: Applicants More ❯

our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a … responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being … Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯

our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a … responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being … Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯

our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a … responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being … Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯

our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a … responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being … Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯

our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a … responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being … Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯

our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a … responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being … Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯