26 to 38 of 38 Escalation Management Jobs in the UK

business' growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience. • Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward • Collaborate and build relationships with cross-functional teams to ensure seamless execution and process … ensure seamless execution. You will continuously find new problems to solve and be required to partner with teams across the globe BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor … determine improvements PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for More ❯

strategic functional decisions through advice, counsel or provided services. This will require persuading and influencing others through strong and comprehensive communication and diplomacy skills. Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels. Recognize discordant views and take part in constructive dialog to resolve them. Work across teams to … Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Experience in a product development/product management environmenta Relevant experience within core java and spark Experience in systems analysis and programming of java applications Experience using big data technologies (e.g. Java Spark, hive, Hadoop) Ability to More ❯

Global Technical Support, tasked with ensuring the readiness of upcoming features and services within the Bentley Infrastructure Cloud (BIC) service. This role involves close collaboration with Product Developers, Product Management, and GTS to ensure seamless integration and support for new releases. Given the agile nature of BIC's SaaS offering, the Cloud GTL must actively participate in sprint planning … experts in specific subcomponents. Key responsibilities include coordinating readiness initiatives, managing bug prioritization, and conducting trend analysis. This position plays a critical role in bridging Technical Support and Product Management, offering strategic insights that help prioritize defect resolution based on customer impact and business goals. Additionally, the Cloud GTL will bridge the knowledge gap between Developers and Technical Support … Teams (Product Manager, Development, Q&A etc.) to understand the product development roadmap, focusing on feature and functionality review at the start of the product lifecycle. Work with Product Management and Development to prioritize bug fixes for future releases based on criticality and user impact. Coordinate with GTS Senior/Principal Engineers who are subject matter experts in key More ❯

ensuring the readiness of Global Technical Support (GTS) for upcoming features and services within the Bentley Infrastructure Cloud (BIC) service. This role involves close collaboration with Product Developers, Product Management, and GTS to ensure seamless integration and support for new releases. Given the agile nature of BIC's SaaS offering, the Cloud GTL must actively participate in sprint planning … experts in specific subcomponents. Key responsibilities include coordinating readiness initiatives, managing bug prioritization, and conducting trend analysis. This position plays a critical role in bridging Technical Support and Product Management, offering strategic insights that help prioritize defect resolution based on customer impact and business goals. Additionally, the Cloud GTL will bridge the knowledge gap between Developers and Technical Support … Teams (Product Manager, Development, Q&A etc.) to understand the product development roadmap, focusing on feature and functionality review at the start of the product lifecycle. Work with Product Management and Development to prioritize bug fixes for future releases based on criticality and user impact. Coordinate with GTS Senior/Principal Engineers who are subject matter experts in key More ❯

innovation, and scale within the team and across the business as a whole. Lead cross functional collaboration to get big ideas implemented. Anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, anticipate and make trade-offs. Have strong communication skills and experience working across diverse stakeholder groups. Represent Amazon when meeting with senior executive teams from top customers … and influence with technical and non-technical business owners Ability to handle changing priorities and use good judgment when working in stressful situations Organizational skills including prioritizing, scheduling, time management, and meeting deadlines Bachelor's degree in marketing, communications, or equivalent work experience Fluency in English PREFERRED QUALIFICATIONS 5+ years experience managing direct reports Experience communicating goals and strategies More ❯

and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary. BASIC QUALIFICATIONS - 2+ years of program or project management experience - Experience using data to influence business decisions PREFERRED QUALIFICATIONS - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Knowledge of basic and systematic approaches to manage projects …/programs - Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country More ❯

an enormous opportunity to impact the customer experience, design, architecture, and implementation of products in the wellness space, impacting millions of people's lives. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance customer and business needs against technical constraints. Your role will involve maintaining existing products, developing new features, and supporting new … to enhance productivity and performance. Support multiple squads within the Cloud Platform team, managing the product roadmap and coordinating agile ceremonies. The Person Skills and Experience: Extensive Technical Program Management experience in a related industry. Deep understanding of cloud infrastructure and components, particularly in AWS. Experience in Software Development or Architecture, is essential to building credibility and relationships with More ❯

to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by always ensuring customer satisfaction. Incident detection and diagnosis using industry standard network monitoring and management tools, such as Logic Monitor. Ensure that you are familiar with the Company's Business Management System and Information Security Management System and comply with the requirements … skills and experience: Experience in a Customer Service/Helpdesk/Service Desk role. Strong understanding of IT systems and troubleshooting methods. Familiarity with Microsoft Office and IT Service Management (ITSM) tools. Knowledge of Cisco routers and Draytek. Ability to access and diagnose MPLS and router faults. Competency demonstrated in supporting products and services such as Managed and Wholesale … DSL, FTTC, EFM, EAD, EoFTTC. Perform Openreach Co-op calls and escalation management. Understanding of ITIL frameworks Excellent communication skills in English, both written and verbal. Strong organisational skills and the ability to work under tight deadlines. More ❯

Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way. Take full responsibility for the management and successful delivery of a portfolio of programmes and projects that are aligned to a group of business technologies. Provides effective leadership to the portfolio team and takes appropriate … action when team performance deviates from agreed tolerances. Provides line management to programme and project managers in their portfolio. Plans, directs and monitors the assignment of programmes and projects to the resources allocated to the portfolio. Works with Demand Management and PMO to create and manage a portfolio capacity plan, ensuring resource utilisation is maximised. Determines when additional … flex" programme or project management resources are required from the contract market, on-boarding/off-boarding these in a timely manner to meet changing demand. Manages and maintains weekly and monthly portfolio reporting, providing the necessary input for senior leadership reporting/dashboards. Produces full portfolio/programme financials and tracks the financial status of the programmes and More ❯

Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way. Take full responsibility for the management and successful delivery of a portfolio of programmes and projects that are aligned to a group of business technologies. Provides effective leadership to the portfolio team and takes appropriate … action when team performance deviates from agreed tolerances. Provides line management to programme and project managers in their portfolio. Plans, directs and monitors the assignment of programmes and projects to the resources allocated to the portfolio. Works with Demand Management and PMO to create and manage a portfolio capacity plan, ensuring resource utilisation is maximised. Determines when additional … flex" programme or project management resources are required from the contract market, on-boarding/off-boarding these in a timely manner to meet changing demand. Manages and maintains weekly and monthly portfolio reporting, providing the necessary input for senior leadership reporting/dashboards. Produces full portfolio/programme financials and tracks the financial status of the programmes and More ❯

to maintain visibility and provide guidance for delivery execution. Client success accountability. Remain accountable for overall client health, satisfaction, and success metrics, including proactive identification of follow-on opportunities. Escalation management. Own communication and remediation strategies for at-risk or escalated accounts, in collaboration with internal and external stakeholders. Strategic alignment. Maintain executive-level relationships and ensure continued alignment … life sciences industry (regulatory, quality, clinical) with regulated software (21 CFR Part 11, EU Annex 11). Proficiency in CRM solutions (e.g., Dynamics 365, Salesforce). Knowledge of project management methodologies (e.g., Agile, Waterfall) and implementation enterprise life sciences technology. Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization. More ❯

integration testing on new products and services, producing relevant documentation. Support team leader and line manager positively. Safeguard sensitive customer information to maintain trust. Additional responsibilities include troubleshooting, change management, and stakeholder management. What we would like to see on your CV External professional certification in security disciplines, e.g., Fortinet NSE 4, Cisco CCNP, Checkpoint CCSE, Palo Alto. Knowledge … of TCP/IP & OSI model and data network operations. Understanding of engineering best practices and continuous delivery. Experience with incident and escalation management. Willingness to undergo UK Government Security Clearance to SC level, requiring UK residence for at least 5 years. At BT, we offer an attractive salary, benefits, and a culture of collaboration and inclusivity. Benefits include More ❯

service offering for allocated accounts, ensuring the highest level of customer satisfaction. This will involve a hands-on approach, covering pre-sales support, financial control, operational oversight, and effective escalation management. Roles & Responsibilities Provide pre-sales support to aligned sector sales specialists on global opportunities, including pricing, geographical capability analysis, and billing processes. Generate both simple and complex quotations … service review meetings, preparing and presenting current performance. Act as the primary point of contact for issue resolution and take responsibility for contract profitability to agreed levels. Review fee management reporting and monthly CPR, aiming for all customers to achieve agreed margin levels. Approve invoices, liaising with the Global Commercial Controller before finalisation. Receive and act on service requests … Monitor the performance and workload of the Global Coordination team to prioritise tasks and meet customer expectations and deadlines. Manage and implement changes to service with SoW/CCN management for allocated customer accounts. Develop current business streams while collaborating with Sales Specialists on new complex business opportunities. Experience, education & qualifications Knowledge of the ITAD industry (preferred but not More ❯