26 to 44 of 44 Escalation Management Jobs in the UK

scalability. Cross-functional Collaboration - Work closely with Product, Supply Chain, Strategy, and Compliance to identify friction points and implement strategic service improvements. Regulatory & Compliance Management - Ensure all customer interactions comply with our policies and FCA regulatory standards, managing risk effectively. Customer Advocacy & Insights - Use customer data to inform decision … making and influence product and service improvements that enhance the overall Raylo experience. Escalation Management - Handle high-priority customer issues efficiently, maintaining a customer-first approach while managing business risks. You'll succeed with 10+ years of experience leading customer support operations in a D2C, FinTech, FMCG, or … to enhance support efficiency and effectiveness. Exceptional leadership and coaching abilities , with a focus on building high-performing teams. Strong problem-solving and stakeholder management skills , working cross-functionally to drive service excellence. A deep understanding of compliance and risk management in regulated environments. We're not looking More ❯

and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery. Responsibilities: Client Management: Regularly schedule and conduct meetings with clients to discuss their needs, challenges, and opportunities. … Establish and maintain an escalation procedure to address and resolve any issues promptly. Client Success Plans (CSPs): Develop and maintain detailed Client Success Plans for each client, outlining their goals, success metrics, and action items. Collaborate with clients to define success and elevate planning conversations to drive real business … solutions. Strategic Planning: Develop and implement strategies to drive client success and service excellence. Collaborate with internal stakeholders to align client management strategies with overall business objectives. Operational Efficiency: Drive client-specific root cause and remediation for clients with the service delivery manager. Support and drive self-service channel More ❯

customers with an emphasis on negotiation of high strategic value. We are reinventing everything from go-to-market strategy to lead generation to account management, and looking for a Sales Representative that can partner with Product Management and Tech as we scale this new solution from local to … Measure performance, articulate root-cause analysis, and link to specific improvement areas. Relay market needs and requirements back to internal Amazon teams including Product Management and Technical. Create program goals and related metrics, track progress and manage through obstacles to achieve your objectives. Analyse current purchasing processes and evaluate … view to building long-term service capabilities. Seek opportunities to expand business relationships across other Amazon entities. Assess program risks, anticipate challenges, and provide escalation management when necessary. Meet or exceed targets for customer and/or feature spend adoption. Identify prioritization and trade-offs for meeting adoption More ❯

represent data and communicate effectively to handle escalations • Analyzes Data and is responsible for highlighting gaps, recommends solutions and drives and influences decisions. • Manages escalation/resolves complex tickets including non-standard tasks. • Drives completion of work allocation for the function/process independently. • Prioritizes metrics to meet operational … documentations i.e. SOP etc. • Develops training content for functional on-boarding. • Trains new hires • Is an Expert and Primary contact for process issues/escalation/coaching • Demonstrates understanding of performance and leadership bar and effectively applies to hiring decisions • Communicate effectively to internal stakeholders BASIC QUALIFICATIONS - 1+ years … of program or project management experience - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Experience using data to influence business decisions PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Experience back office operations, escalation management and troubleshooting environments More ❯

working with multiple partners/vendors and maintaining partner relationships. You have demonstrated experience leading small to medium projects. You have experience in project management and agile development methodologies with a proven track record of delivering results. Qualifications and Experience Bachelor's degree with 7-10 years of Program … Management experience in the technology realm Lead planning, execution and delivery of highly strategic & complex programs with many dependencies across multiple teams (product and technology) around the world Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs to speed execution of the most important projects first. More ❯

before you can apply for a job. Sr. Technical Program Manager, EU Prime and Marketing Tech Sector: Marketing, Advertising and PR, Project and Program Management Role: Manager Contract Type: Permanent Hours: Full Time DESCRIPTION Are you looking for the opportunity to have a major impact on innovative technology used … a huge amount - and have a lot of fun - in the process! Key job responsibilities As a Sr. TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance customer and business needs against technical constraints. An ability to take large, complex projects and break … high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. BASIC QUALIFICATIONS Experience in technical program management working directly with software engineering teams Experience managing cross-functional programs and release schedules Experience building and evaluating system-level technical design Experience developing More ❯

a huge amount - and have a lot of fun - in the process! Key job responsibilities As a Sr. TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance customer and business needs against technical constraints. An ability to take large, complex projects and break … high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. BASIC QUALIFICATIONS - Experience in technical program management working directly with software engineering teams - Experience managing cross-functional programs and release schedules - Experience building and evaluating system-level technical design - Experience developing … schedules - Experience owning/driving roadmap strategy and definition - Experience working directly with engineering teams - Experience in system design PREFERRED QUALIFICATIONS - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience defining KPI's/SLA's used to drive More ❯

handled by this group have a direct impact on customer buying decisions and online user experience. BASIC QUALIFICATIONS - 2+ years of program or project management experience - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Experience using data to influence business decisions - Knowledge of Microsoft Office products and … analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Knowledge of visualization tools such as Tableau, Datazen, SSRS - Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and More ❯

innovator, being named "Best of MFA award" from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors. As an Enterprise Customer Success Manager, you will help retain and grow … customers with 6-figure+ ARR contracts. Excellent active listening, presentation, and communication skills. Exceptional attention to detail and organization - customer follow-up, project/escalation management, and strategic alignment. Strategic thinker - ability to ask probing questions, develop trust, and proactively assess risk and opportunities. Motivated team player and More ❯

limited to: ✔️ Fixing ERP D365 operational issues. ✔️ Troubleshooting/resolving reported problems. ✔️ Assisting with the daily maintenance of the software within our application portfolio. ✔️ Escalation management to our 3rd party support teams. ✔️ Maintaining and updating our existing technical documentation within our application portfolio. ✔️ Performing required project support/ More ❯

techniques. Stakeholder Collaboration: Collaborate effectively with relevant stakeholders to align data analysis efforts with business goals, ensuring insights drive decision-making and strategic initiatives. Escalation Management: Manage escalations by analyzing data, identifying trends and gaps, and reporting key metrics to facilitate informed decision-making and resolution. Process Improvement More ❯

with leading B2B sales generation working with both small and large customers. We are reinventing everything from commercial strategy and lead generation to account management, and are looking for a senior enterprise sales manager that can partner and innovate with Operations, Commercial and Customer Programs, and Product Management … execute upon our ambitious product adoption goals. The ideal candidate will have experience developing relationships across functional areas such as Operations, Finance, and Program Management, and will have a proven track record of meeting and exceeding program goals and revenue targets. This role will be based in London. Key … Measure performance, articulate root-cause analysis, and link to specific improvement areas. Relay market needs and requirements back to internal Amazon teams including Product Management and Technical. Create program goals and related metrics, track progress and manage through obstacles to achieve your objectives. Analyze current purchasing processes and evaluate More ❯

successful use of the Nobi Smart Light system, ensuring customers feel confident and well-equipped. Customer Support : Provide empathetic, ongoing support, including troubleshooting and escalation management, to ensure an optimal customer experience and satisfaction. Project Execution : Execute planned schedules efficiently while maintaining bidirectional communication with the Project Delivery More ❯

your sleeves, dig in and get the job done. As a NDE, you will anticipate bottlenecks, influence external vendors and internal team roadmaps, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. Key job responsibilities As a NDE, you will be expected More ❯

impact of integration/separation on all aspects of the business, including financial, operational, legal, and cultural factors with a focus on value. Program Management: Lead and manage integration/separation projects from planning through execution and post-implementation, ensuring timely delivery within scope and budget. Cross-Functional Collaboration … Coordinate and manage multifunctional teams in M&A transactions to deliver integration/separation planning. Stakeholder Management: Effectively manage and collaborate with stakeholders at all levels including executive leadership, department heads, and external partners to ensure alignment, issue resolution, and building two-way trust. Risk Management: Identify potential … risks and develop mitigation plans to address challenges during the integration/separation process, including legal, regulatory, and operational considerations. Change Management: Develop and implement change management plans to ensure smooth transitions including communication strategies, training programs, and support systems, minimizing disruptions across the organization. Reporting and progress More ❯

partners integrate with us. Work on additional projects, help improve new tools and create new SOPs. BASIC QUALIFICATIONS 1+ years of program or project management experience Knowledge of SQL and Advanced Excel (Array and Statistical formulas) Experience using data to influence business decisions PREFERRED QUALIFICATIONS Knowledge of analytics & statistical … tools such as SAS, PowerBI, SQL & ETL DW concepts Knowledge of visualization tools such as Tableau, Datazen, SSRS Experience in back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need More ❯

and multiple internal partners, the TPM analyzes requirements, plans delivery, creates schedules, sends weekly summaries, and seeks program optimization opportunities. The TPM also provides escalation management, anticipates tradeoffs, and balances business needs versus technical constraints. Key Responsibilities: Understand the technology capabilities of each product and drive necessary changes … software products from conception through deployment. Ability to drive deployment of new products from a business perspective. Entrepreneurial spirit with strong product and program management skills. Ability to work with technical and non-technical business owners. Excellent written and oral communication skills. Ability to learn and use custom-made More ❯

and multiple internal partners, the TPM analyzes requirements, plans delivery, creates schedules, sends weekly summaries, and seeks program optimization opportunities. The TPM also provides escalation management, anticipates tradeoffs, and balances business needs versus technical constraints. Key Responsibilities: Understand the technology capabilities of each product and drive necessary changes … software products from conception through deployment. Ability to drive deployment of new products from a business perspective. Entrepreneurial spirit with strong product and program management skills. Ability to work with technical and non-technical business owners. Excellent written and oral communication skills. Ability to learn and use custom-made More ❯

process creation and improvement - Experience with Excel: ability to process and analyze data on a daily basis PREFERRED QUALIFICATIONS - Experience in back office operations, escalation management, and troubleshooting environments. Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome More ❯