26 to 50 of 102 Escalation Management Jobs in the UK

ideal candidate is/has: 1. Strong aptitude and interest for Upstream Defect Elimination. 2. Ability to identify, prioritize and coordinate work streams as necessary including prioritizing, scheduling, time management, and meeting deadlines 3. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision About the team The RBS team is an integral … Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Experience using data to influence business decisions - 1+ years of interacting with customers/stake holders experience - Bachelor's degree - Knowledge of MS office. - Experience working on root … defects. PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Knowledge of visualization tools such as Tableau, Datazen, SSRS - Experience back office operations, escalation management and troubleshooting environments - Experience working in e-commerce/retail/supply chain/financial services business - Worked in a global client facing role. - Six sigma green More ❯

Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced Technical Program Managers with a strong background in program management and working with Software Engineers. As part of the AWS Managed Operations team, you will play a pivotal role in delivering high-availability AWS services, including EC2, S3, Dynamo … new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security … project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints and encourage risk-taking behavior to maximize business benefit. Successful candidates will have a technical background, be detail More ❯

categories. Successful candidates will be skilled at forging strong partnerships with business sponsors, product owners, architects, and developers to support the development process. This function will address bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints to maximize business benefit Beyond the design and planning stages of the development lifecycle, strong Agile … impactful, scalable, future-ready product solutions that address complex business needs. Proven ability to manage multiple projects and priorities simultaneously, aligning solutions with multi-quarter objectives. Strong organizational, project management, and documentation skills; able to create, maintain, and organize project solution documents with high accuracy and attention to detail. Collaboration, Communication, & Stakeholder Management Outstanding verbal and written communication … skills with the ability to engage diverse audiences, including executives and cross-functional global teams. Strong collaboration, partnership, and stakeholder management skills; able to work effectively in agile, team-oriented, and multicultural environments, driving consensus and empowering teams for optimal delivery. Analytical, Customer-Centric, and Personal Attributes Excellent problem-solving and analytical abilities, with a strong customer-centric mindset More ❯

individuals using our products: QuickBooks Online, QuickBooks Accountant, QuickBooks Self-Employed, and QBTime. We focus on being effective and efficient, eliminating customer friction, expanding our value, and driving experience management outcomes. Joining the Customer Success team as a Customer Support & Service Specialist (Customer Supportability Professional 1) involves collaborating across the EMEA region, understanding customer pain points, and advocating for … to address customer and business issues swiftly. On a typical day, you'll support front-line experts with product bugs, emerging issues, and escalations. You'll serve as the escalation point for product issues, leading investigations to resolution. Additionally, you'll support innovation and incident management with a strategic perspective, ensuring strong cross-functional partnerships to prioritize changes. … time to resolve (MTTR), ensuring faster, more effective handling of customer-impacting issues. Note: Our teams work three days a week in our London office. Responsibilities: Act as the escalation and investigation lead for complex or persistent product issues Perform root cause analysis and identify trends across customer contacts Raise and prioritize product issues using data-backed insights Support More ❯

define and implement innovative solutions for our B2B customers. You will also work closely with various internal Amazon teams to relay back customer needs and requirements, incl. Sales, Product Management, Category Management, and Amazon Leadership to drive and prioritize solutions for our largest customers. You need to excel at project management being able to coordinate a large … number of stakeholders, plan, organize, and manage all phases of a project (e.g. project scoping, issue handling, risk management, escalation management). The ideal candidate enjoys problem solving on behalf of Customers, has experience in working closely with senior stakeholders (C-Level), and has a proven track record of meeting and exceeding programme goals and revenue targets. … including personnel assignment, project scheduling, and timely delivery Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership Assess program risks, anticipate challenges, and provide escalation management when necessary Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption Meet More ❯

to our clients by responsibly providing financial services that enable growth and economic progress. Cash Services is an enterprise-wide utility providing financial integrity and efficiency through comprehensive payroll management, strategic cash flow optimization and robust payment capabilities controls, empowering our organization to thrive and our employees to succeed. Payment Controls Operations, as part of Cash Services, is responsible … Control) rules engine, to ensure proper governance and oversight by its respective accountable owners. Assess the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes Keep Management aware of the risk and control environment of the Business, including emerging risks, through continuous and open communication. Act as escalation point centrally to communicate and escalate reviews … that movement of funds related KORs and KRCIs are communicated and understood by Businesses. Develop insights for all relevant controls within the organization. Qualifications: Significant experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Track record leading Control related projects and programs Ability to see the big pictures with high attention More ❯

global financial institution? Then bring your knowledge in Counterparty Credit Risk and your skills in data analysis & problem-solving to Citi's Product Development team, focused on Institutional Credit Management (ICM). Team/Role Overview Institutional Credit Management provides integrated end-to-end credit underwriting and credit risk management for Citi's wholesale businesses. This data … whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Risk Management Job Family: Portfolio Credit Risk Management Time Type: Full time Most Relevant Skills Analytical Thinking, Constructive Debate, Escalation Management, Industry Knowledge, Policy and Procedure, Policy and More ❯

coordinate all implementation activities of the Agentic squads. and support the Program Manager and Program Head in the analysis and resolution of emergent risks and/or issues. Iteration Management: Manage iteration backlog, oversee execution of iterations and iteration releases, facilitate testing, and client sign-off. Progress Monitoring: Monitor the Business Case progression and report status to the Program … Leadership in accordance with a defined communication plan for each, including tracking and reporting of the program Key Performance Indicators (KPIs), risks, issues and financials. Change Control/Management: Manage and document changes to the program's scope, schedule, and budget. Escalation Management: Escalate exceptions to senior management where observed. An exception may be a significant … deviation from the schedule or resource plan, critical risks and issues, or non-standard methodology/documentation approaches. Transition Management: Plan for and facilitate a smooth transition of program deliverables to deployment stage and/or operational support teams. Methodology Adherence: Ensure that the program proceeds in accordance with the agreed program/project methodology and that all team More ❯

concerns and reporting potential KPI misses to the Head of Customer Service. Your role will involve conducting regular one-on-ones with team members, focusing on career development, performance management, and training. You'll ensure all team members are aligned with the targets, adhere to attendance and behavioural standards, and receive the necessary coaching and feedback to improve performance. … setup, and access to necessary tools. A proactive approach to managing workloads to ensure team KPIs are met is crucial to success in this role. Essential: Leadership and team management - Ability to motivate, guide, and manage a team of up to 10 FTEs, including conducting performance reviews, coaching, and fostering a positive team culture. Strong communication skills - Proficiency in … both written and verbal communication to effectively relay information, provide feedback, and escalate issues as needed. Problem-solving and escalation management - Skilled in handling customer complaints, resolving issues efficiently, and providing support for team members with complex queries. Time management and organization - Ability to manage multiple tasks and priorities simultaneously, including scheduling, rota management, and ensuring More ❯

equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group: Risk Management Job Family: Risk Framework and Policy Time Type: Full time Most Relevant Skills Analytical Thinking, Change Management, Communication, Constructive Debate, Escalation Management, Policy and Procedure, Policy More ❯

continuous improvement Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle About you: Strong … project management skills with experience in fintech and payments Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients Data analysis capabilities to monitor performance and identify optimization opportunities Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration Proactive problem solver with experience in incident and escalation management Languages: German or other languages are beneficial What happens next? Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes. Then it's time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes. As a last More ❯

s product features, solutions, and best practices. Job description and responsibilities: You will closely partner with Neo4j’s Customer Success, Solution Engineering and cross-functional teams such as Product Management, Engineering, Sales, Renewals, Technical Support and Professional Services to help our customers accelerate time to value, maximise product adoption, and achieve their overall business objectives. Your responsibilities will include … our CSMs and SEs to host/participate in regular meetings and provide technical guidance based on the customer audience’s expectations (ie. Advisory Sessions, QBR, Executive Briefing, or Escalation Management). Maintaining an awareness of the customer’s unique implementations and project milestones, and disseminating that knowledge to other resources throughout Neo4j, as needed. Utilizing this awareness … building, and maintaining trusted relationships at all decision levels within assigned accounts. Managing multiple customers and tasks simultaneously. Advocating on behalf of our customers within Neo4j, particularly with Product Management and Product Engineering for the successful execution of our customers’ enterprise solutions. Being able to quickly learn new technologies and explain Neo4j software features and graph concepts to customers More ❯

for removal of systemic blockers to change, and helping our stakeholders look around corners by consulting on product requirements. BASIC QUALIFICATIONS Experience in digital advertising services or ad tech Management experience Proven track record of influencing internal and external stakeholders and impeccable communication skills across multiple leadership levels of an organization and experience building and delivering large-scale strategic … Track record in the effective and efficient delivery of customer experience improvements through service enhancements, product automation, and process improvements Ability to anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, and make tradeoffs Strong analytical skills and be comfortable working with data to develop new opportunity areas, track program metrics, and use findings to influence business decisions. More ❯

They are currently seeking a permanent Service Delivery Manager to join their team. If you are interested in this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITIL certification Experience in service management Background in … working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health insurance Annual Leave Pension Unlimited Holliday Salary: £65,000 per annum More ❯

scope, expertise, and resource availability, managing capacity planning and utilisation. Coach teams on project execution, ensuring adherence to requirements, timelines, and best practices. Mitigate project risks with proactive risk management and escalation strategies. Drive adherence to implementation methodologies and enforce project standards. Enhance customer satisfaction and deepen relationships through proactive customer engagement and project sponsorship. Manage recruitment, onboarding … in managing and developing high-performing teams. Strong customer-facing skills and the ability to build trusted relationships. Effective collaboration in dynamic, fast-paced environments. Proactive problem-solving and escalation management skills. Passion for innovation, process improvement, and operational excellence. Exceptional communication, interpersonal, and project management skills. Self-motivation and a commitment to continuous learning. Our culture More ❯

Implementation Coordination: Lead and coordinate all implementation activities of the Agentic squads and support the Program Manager and Program Head in analyzing and resolving emergent risks and issues. Iteration Management: Manage iteration backlog, oversee execution of iterations and releases, facilitate testing, and obtain client sign-off. Progress Monitoring: Monitor the Business Case progression and report status to the Program … Leadership according to a defined communication plan, including tracking and reporting KPIs, risks, issues, and financials. Change Control/Management: Manage and document changes to the program's scope, schedule, and budget. Escalation Management: Escalate significant deviations, critical risks, issues, or non-standard approaches to senior management. Transition Management: Plan for and facilitate smooth transition of … with team training and certification. Reporting: Develop and maintain comprehensive documentation and reports, including status reports, risk assessments, and performance metrics. Qualifications: Proven experience in program controls and project management, especially in software and AI technology development. Experience supporting Software Engineers, Product Managers, and Product Owners. Effective leadership and team management skills. Strong communication and interpersonal skills. Proficiency More ❯

coordinate all implementation activities of the Agentic squads. and support the Program Manager and Program Head in the analysis and resolution of emergent risks and/or issues. Iteration Management: Manage iteration backlog, oversee execution of iterations and iteration releases, facilitate testing, and client sign-off. Progress Monitoring: Monitor the Business Case progression and report status to the Program … Leadership in accordance with a defined communication plan for each, including tracking and reporting of the program Key Performance Indicators (KPIs), risks, issues and financials. Change Control/Management: Manage and document changes to the program's scope, schedule, and budget. Escalation Management: Escalate exceptions to senior management where observed. An exception may be a significant … deviation from the schedule or resource plan, critical risks and issues, or non-standard methodology/documentation approaches. Transition Management: Plan for and facilitate a smooth transition of program deliverables to deployment stage and/or operational support teams. Methodology Adherence: Ensure that the program proceeds in accordance with the agreed program/project methodology and that all team More ❯

coordinate all implementation activities of the Agentic squads. and support the Program Manager and Program Head in the analysis and resolution of emergent risks and/or issues. Iteration Management: Manage iteration backlog, oversee execution of iterations and iteration releases, facilitate testing, and client sign-off. Progress Monitoring: Monitor the Business Case progression and report status to the Program … Leadership in accordance with a defined communication plan for each, including tracking and reporting of the program Key Performance Indicators (KPIs), risks, issues and financials. Change Control/Management: Manage and document changes to the program's scope, schedule, and budget. Escalation Management: Escalate exceptions to senior management where observed. An exception may be a significant … deviation from the schedule or resource plan, critical risks and issues, or non-standard methodology/documentation approaches. Transition Management: Plan for and facilitate a smooth transition of program deliverables to deployment stage and/or operational support teams. Methodology Adherence: Ensure that the program proceeds in accordance with the agreed program/project methodology and that all team More ❯

has built a reputation for excellence with recent examples of being named the most trusted company for customers. To deliver on this reputation for trust the Selling Partner Incident Management team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new … solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The Escalation Management and Prevention team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We … using data to analyze trends, predict and fix problems before they happen. Use high-level judgment to own our most complex enforcement decisions. Basic qualifications - 5+ years of people management experience, working in risk, fraud or compliance organizations - Bachelor's degree - Exceptional written communication skills - Able to write, clearly and succinctly - Exceptional ownership and bias for action - Willing to More ❯

key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will … simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. … Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals Develop business and technical project plans and ensure that all initiatives within the portfolio More ❯

key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will … simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. … Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals Develop business and technical project plans and ensure that all initiatives within the portfolio More ❯

key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will … simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. … Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals Develop business and technical project plans and ensure that all initiatives within the portfolio More ❯

Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop the team. … compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing and verifying that all documentation is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end … Provide Major Incident reporting as required by each contract A strong communicator both verbally and written at both a technical and stakeholder level. An understanding of ITIL Major Incident management techniques. An ability to balance and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. Knowledge and understanding of best practices for More ❯

concerns and reporting potential KPI misses to the Head of Customer Service. Your role will involve conducting regular one-on-ones with team members, focusing on career development, performance management, and training. You'll ensure all team members are aligned with the targets, adhere to attendance and behavioural standards, and receive the necessary coaching and feedback to improve performance. … Monday - Friday, with occasional Saturday (paid overtime) required (1 Saturday in 7). Salary: £35,000 - £40,000 (+ £6,000 annual performance bonus) Requirements Essential: Leadership and team management - Ability to motivate, guide, and manage a team of up to 10 FTEs, including conducting performance reviews, coaching, and fostering a positive team culture. Strong communication skills - Proficiency in … both written and verbal communication to effectively relay information, provide feedback, and escalate issues as needed. Problem-solving and escalation management - Skilled in handling customer complaints, resolving issues efficiently, and providing support for team members with complex queries. Time management and organization - Ability to manage multiple tasks and priorities simultaneously, including scheduling, rota management, and ensuring More ❯

Manager, Customer Success for the SASE business, in this role you will lead a team of high performance Customer Success Engineers, distributed across EMEA and LATAM. Your Impact Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations Develop strong relationships with our sales team, customers, partners and internal teams (TAC, Product Management, Engineering) Build … in-line with overall organizational goals Qualifications Your Experience 10+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 3+ years of experience in people management role Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the ability to work well with More ❯