1 to 25 of 47 ITIL Certification Jobs in the UK

our IT services. Key Responsibilities: End-to-End Change Management: Oversee the full change management process, ensuring all adjustments are logged, assessed, authorised, scheduled, and reviewed in line with ITIL best practices. Facilitate Collaboration: Chair and facilitate Change Advisory Board (CAB) meetings, engaging all stakeholders and creating a culture of open communication. Risk and Impact Assessment: Evaluate change requests … change and release processes to boost efficiency, consistency, and governance. What We're Looking For: Experience: Previous experience as a Change Manager, Release Manager, or within IT Service Management. ITIL Knowledge: Strong understanding of Change and Release Management processes within the ITIL framework. Risk Assessment Skills: Proven ability to evaluate the risk and impact of changes across infrastructure … stakeholders. Technical Familiarity: Knowledge of IT infrastructure and services, including cloud technologies, networks, and applications. ITSM Tools Experience: Proficiency with ITSM tools such as ServiceNow, Remedy, or similar platforms. ITIL Certification: While an ITIL Foundation certification (or above) is preferred, it is not mandatory. Key Competencies: Organisational Skills: Strong governance skills with a keen attention to More ❯

framing of complex or high-risk problems Coach others in challenging assumptions and shaping solution options Qualifications Required: TOGAF or ISEB (Information Systems Examination Board) One of the following: ITIL Certification IT4IT Certification COBIT Certification More ❯

with previous experience managing a global team of Service Desk Managers You will have experience of working in a large-scale environments (4,000+ users) You will have an ITIL certification and good knowledge of ITIL processes Experience working to the follow the Sun model You will have exceptional communication skills. ServiceNow experience is highly desirable Experienced More ❯

quality assurance and compliance with OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands-on with Power Platform including … Factory (ADF) . Working knowledge of Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements More ❯

Six Sigma, or similar, or equivalent practical experience Desirable Professional Scrum Master (PSM) II/Professional Agile Leadership or similar advanced project management qualification Managing successful programmes (MSP) or ITIL certification Experience Essential Practical experience of delivering digital projects, ideally in the NHS or wider UK public sector Practical experience delivering projects using an Agile Scrum or Kanban More ❯

The Role: The IT Engineer will be an integral part of the business providing IT support to the company customer base. The postholder will provide IT technical support to ITIL/accredited standards, ensuring efficient and high-quality service delivery across the supported customer base. The post holder will be a team player and support the wider teams in More ❯

Understanding of virtualization and Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Experience managing asset inventory. Desktop support experience in Microsoft Managed Desktop environments. ITIL certification or process knowledge. Person Specification Informing Provides the information people need to perform their jobs and to feel engaged with the team and organization. Delivers informative and More ❯

or Python to automate and streamline support tasks. Commercially aware, understanding the impact of downtime or service issues on business operations. Knowledgeable in Cyber, Information, and Data Security principles. ITIL certified or trained (preferred). An excellent communicator with great attention to detail and analytical thinking skills. Preferred Skills & Experience Understanding of the UK General Insurance market . Hands More ❯

or Python to automate and streamline support tasks. Commercially aware, understanding the impact of downtime or service issues on business operations. Knowledgeable in Cyber, Information, and Data Security principles. ITIL certified or trained (preferred). An excellent communicator with great attention to detail and analytical thinking skills. Preferred Skills & Experience Understanding of the UK General Insurance market . Hands More ❯

What We're Looking For Proven experience leading service delivery or operations functions in a tech-driven environment. Strong knowledge of Microsoft Azure (cost management, monitoring). Familiarity with ITIL frameworks and ITSM tools (Halo or similar). Experience implementing automation and AI within service management. Data-led mindset with hands-on experience using Power BI or similar tools. … Excellent stakeholder management and communication skills. Desirable: ITIL Certification Azure Certifications Financial services or SaaS experience Should the above sound like you, please send a copy of your latest CV for a confidential discussion Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

What We're Looking For Proven experience leading service delivery or operations functions in a tech-driven environment. Strong knowledge of Microsoft Azure (cost management, monitoring). Familiarity with ITIL frameworks and ITSM tools (Halo or similar). Experience implementing automation and AI within service management. Data-led mindset with hands-on experience using Power BI or similar tools. … Excellent stakeholder management and communication skills. Desirable: ITIL Certification Azure Certifications Financial services or SaaS experience Should the above sound like you, please send a copy of your latest CV for a confidential discussion Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

3rd-level qualification in IT or Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. Key Responsibilities: Line management of a diverse technical team, including performance reviews, training plans and resource planning. Representing the consultancy in client forums More ❯

as Business Cases. Please see the attached job description for full details. Person Specification Education, Qualifications and Training Essential Masters level qualification and/or equivalent experience Business Analysis certification/training, or equivalent practical experience Evidence of Continuing Professional Development Desirable ITIL certification Professional Scrum Master (PSM) I/AgilePM/Lean Six Sigma, or similar More ❯

workplace technologies, M365, Intune, RMM Tooling, SCCM, and device lifecycle management. Vendor & Partner Collaboration: Experienced in managing third-party relationships to drive accountability and continuous improvement. Service Management: Applies ITIL based disciplines to maintain operational excellence and service quality. Analytical Thinking: Uses data and performance metrics to identify issues and drive proactive improvements. Adaptability: Able to manage changing technologies … ecosystems. Proven experience managing enterprise scale EUC operations. Excellent interpersonal and communication skills, with an emphasis on customer engagement and satisfaction. Experience managing vendors and third-party service providers. ITIL certification preferred. Experience implementing or managing digital workplace or modern workplace initiatives is desirable. Benefits At Sword, our core values and culture are based on caring about our More ❯

consultative approach to solution design, with the ability to facilitate workshops, define service strategies, and deliver end to end Service Integration and Management (SIAM) solutions. A working knowledge of ITIL (certification preferred), and familiarity with frameworks such as COBIT, VeriSM, IT4IT. Experience with tools like ServiceNow is a plus. Ability to translate business needs into scalable, user centric More ❯

the final point of escalation for most user incidents and requests. Deputise for the IT Service Delivery Manager when required. About You Certificate or Diploma in Computing (or equivalent); ITIL certification desirable. Strong experience supporting and administering Windows 10/11 environments. Hands-on knowledge of MECM/Intune , networking, and common enterprise applications. Proven skills in diagnostics More ❯

and general hardware. Experience with AD, LDAP, networking basics (TCP/IP, DHCP, DNS). Excellent communication, customer service, and organisational skills. Someone curious, adaptable, and eager to learn—ITIL certification a bonus. What’s In It For You? Join a supportive, collaborative IT function with genuine opportunities to grow. Work with modern tech, get involved in projects More ❯

management or software operations. Excellent stakeholder management and communication skills. Proven ability to drive continuous improvement, optimise tools and lead on enhancements. Strong analytical and problem-solving capabilities. Desirable: ITIL certification or similar. Experience delivering product or technical roadmaps. Degree in IT, Computer Science or related discipline. Why This Role Is Exceptional You wont be sitting on the More ❯

regional, and national ICT forums. What We’re Looking For Proven ICT leadership in complex, multi-site environments. Strong background in service delivery, cyber security, and public sector procurement. ITIL qualification (above foundation) or equivalent experience. Experience with IT security standards (Cyber Essentials Plus, ISO27001, NIST, etc.). Excellent communication, stakeholder management, and analytical skills. Why Join Us? Working More ❯

clear business outcomes. Commitment to The Effortless Experience principles: clarity, simplicity, and reliability. Desirable Experience with Dynamics 365 Business Central, Sage Intacct, or similar ERP systems. Prince2, Agile, or ITIL qualification. Familiarity with tools such as Halo PSA, SharePoint, Power BI, or Power Automate. Experience using AI or automation to optimise delivery workflows. Experience leading cross-functional project teams More ❯

handling tickets in a structured support environment Confident communicator with a customer-first mindset Desirable (not required): Exposure to Azure/Azure AD Experience with endpoint builds or imaging ITIL certification CompTIA A+ or similar Scripting or automation basics (PowerShell) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more More ❯

Bash, Python, Perl) Excellent project/time management and communication skills Adaptable, proactive problem-solver with leadership potential Desirable: DevOps (Kubernetes, OpenStack, CICD), cloud, virtualisation, LPIC/CompTIA/ITIL certification, GPU/RAID/HPC cluster experience Benefits include: Competitive salary, annual bonus, enhanced holidays, pension & insurance, flexible benefits (wellness, gym, dining, travel), private medical & dental, on More ❯

activities - Proactively seek efficiencies, cost savings, and process improvements, and promote change to secure continuous improvements. Person Specification Qualifications and Training Essential GCSE (or equivalent) in Maths and English ITIL Certification (Foundation or V4) Desirable Educated to a degree level or equivalent experience in a specialist area Other relevant professional qualification Experience Essential Senior Admin/Business Support More ❯

DCR) Batchelor of Science (BSc) in Radiography or Equivalent. State Registration with the HCPC. Masters level qualification (or working towards same) Leadership and management qualification Information Technology Infrastructure Library (ITIL) qualification Projects in Controlled Environments (PRINCE2) qualification or equivalent experience in project management in methodology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders More ❯

CCNP, CCIE, Azure Network Engineer, AWS Networking Specialty . Desirable Skills Experience leading network workstreams in transformation or separation projects. Knowledge of automation tools (Ansible, Terraform) for network provisioning. ITIL certification or experience in service management methodologies. More ❯