1 to 25 of 249 ITIL Certification Jobs in the UK

responsible for ensuring the effective delivery, governance, and continuous improvement of end-user computing services across LCC. The role ensures seamless IT experiences for staff and stakeholders by embedding ITIL 4 service management practices, Agile methodologies, and ITSM frameworks, while also assuring outsourced IT services and vendor performance. Operating at SFIA Level 4, this role involves service management, operational … and PDCF project governance. Work with the security team to maintain compliance with NIST CSF 2.0 Maturity Level 5, embedding cyber resilience and security best practices into service delivery. ITIL 4 Service Management Implementation Ensure all ITIL processes including incident, problem, change, and request fulfilment processes follow ITIL 4 best practices. Drive the implementation of service improvement … with service providers. Request & Change Management Working with the IT Partner and LCC SDM assure Request fulfilment is delivered to optimal levels and drive improvements to achieve zero touch. ITIL Processes Working with the IT Partner and SDM assures all ITIL processes, relevant to End User Compute, are being followed and value is being evidenced through dashboard reporting. More ❯

desk performance, including complaints and plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across all IT operations. The creation and maintenance … desk team in a fast-paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to … Group Policy Support. Strong technical proficiency in Windows Server and Linux (preferable) operating systems. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. ITIL Version 4 Foundation Level certification. Relevant Technical Certifications. Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering More ❯

and IT teams it may require a degree of out of hours working including attending team meetings and interactive with other IT Operations team members. What you will bring: ITIL qualified or relevant experience. Strong and broad understanding of IT methodologies, frameworks and best practices. A strong understanding of operational risk and risk-related control frameworks and practices such … COCO, COSO, ISO, ITIL, CMM, COBIT, etc.) Good technical background in a range of infrastructure technologies, specifically within a virtualized and standardised environment. Experience working in a regulated environment. Experience working with infrastructure technologies within a centrally managed cloud environment. Experience of IT Disaster Recovery planning and testing. Experience in IT service management principles. Experience in managing 3rd party More ❯

stakeholders across global regions. Strong problem-solving and analytical skills, with attention to detail. Service Management Experience managing third-party vendors and holding them accountable for delivery. Familiarity with ITIL service delivery practices and tools such as FreshService, ServiceNow, or JIRA. Ability to balance business priorities with operational stability. Education, Experience and Certifications Post-secondary degree or equivalent in … or a related discipline. Minimum 5 years' experience in HR systems management, including SAP SuccessFactors or similar platforms. Experience managing HRIS or application support teams in a global environment. Certification in SuccessFactors or relevant HR technology preferred. Project management or ITIL certification advantageous. Experience in legal, professional services, or similarly complex organizational structures desirable. Fluency in English More ❯

stakeholders across global regions. Strong problem-solving and analytical skills, with attention to detail. Service Management Experience managing third-party vendors and holding them accountable for delivery. Familiarity with ITIL service delivery practices and tools such as FreshService, ServiceNow, or JIRA. Ability to balance business priorities with operational stability. Education, Experience and Certifications Post-secondary degree or equivalent in … or a related discipline. Minimum 5 years’ experience in HR systems management, including SAP SuccessFactors or similar platforms. Experience managing HRIS or application support teams in a global environment. Certification in SuccessFactors or relevant HR technology preferred. Project management or ITIL certification advantageous. Experience in legal, professional services, or similarly complex organizational structures desirable. Fluency in English More ❯

financial tracking, and risk assessments ? Drive a culture of continuous improvement, knowledge sharing, and operational excellence ?? What You Bring ? Degree in IT, Computer Science, or relevant field ? Accredited in ITIL, Prince2, APMP, or equivalent ? Eligible for security clearance (BPSS or higher), ideally you will have lived in the UK for a minimum of 3 years and have permanent residency … need to stay locally to attend the office 2 days a week, a local accommodation allowance is available for eligible employees Qualifications Degree in an I.T. related subject with ITIL certification Why is this a great opportunity? Chance to be part of a huge green energy/sustainability project, helping the UK to achieve it's zero carbon More ❯

financial tracking, and risk assessments Drive a culture of continuous improvement, knowledge sharing, and operational excellence What You Bring Degree in IT, Computer Science, or relevant field Accredited in ITIL, Prince2, APMP, or equivalent Eligible for security clearance (BPSS or higher), ideally you will have lived in the UK for a minimum of 3 years and have permanent Strong … need to stay locally to attend the office 2 days a week, a local accommodation allowance is available for eligible employees Qualifications Degree in an I.T. related subject with ITIL certification Why is this a great opportunity? Chance to be part of a huge green energy/sustainability project, helping the UK to achieve it's zero carbon More ❯

Provider, and additional hardware and software suppliers will play a key part in delivering a seamless, responsive, available, and efficient IT service, measurable by key SLA metrics aligned to ITIL practices. Key Responsibilities · Define IT policies and enforce adoption. · Deliver to SLA targets, and identify trends and opportunities for improvement. · Ensure critical systems are highly available, and own the … as DNS addresses and certificates. · Manage the lifecycle of MS Active Directory objects (User account, Service account, Security groups, etc.). Skills & Experience · Experienced IT service management professional with ITIL qualification (at least v4 Foundation) or equivalent. · Demonstrate excellent technical knowledge of IT infrastructure, networks, and systems administration. · Experience working with all Microsoft products including Windows operating systems, Active … Directory and the Office 365 stack. · Strong IT security knowledge with relevant certification an advantage. · Ability to perform effectively under pressure, and to manage internal and external expectations around resolution timeframes. · Process driven with a passion for continuous service improvement. · Natural problem-solver, with the ability to simplify and summarise a problem using clear and precise language. · Maintains a More ❯

environment. Understanding of company operations, with knowledge of core business and rail industry systems being advantageous. Technical qualifications and skills Degree in an IT discipline (or equivalent experience), with ITIL certification preferred. Hands-on experience with: Microsoft technologies (including Active Directory) Core understanding of networking and firewalls AWS, Azure and Oracle cloud platforms IAC, Terraform and GitHub Skilled More ❯

and IT teams it may require a degree of out of hours working including attending team meetings and interactive with other IT Operations team members. What you will bring: ITIL qualified or relevant experience. Strong and broad understanding of IT methodologies, frameworks and best practices. A strong understanding of operational risk and risk-related control frameworks and practices such … COCO, COSO, ISO, ITIL, CMM, COBIT, etc.) Good technical background in a range of infrastructure technologies, specifically within a virtualized and standardised environment. Experience working in a regulated environment. Experience working with infrastructure technologies within a centrally managed cloud environment. Experience of IT Disaster Recovery planning and testing. Experience in IT service management principles. Experience in managing 3rd party More ❯

systems engineering Expertise in Hyper-V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English; other EU languages preferred Bonus Qualifications: Experience with cloud platforms (AWS/Azure); gaming studio More ❯

results-driven Service Desk Manager to deliver the effective global operation of the ASPIRE service desk, 24/7, ensuring exceptional IT support services are delivered in alignment with ITIL practices and organizational goals. This role is pivotal in maintaining service quality, optimizing workflows, and fostering a high-performing, customer-focused service desk team. The ASPIRE service desk operates … shift teams are based in Belfast, Dublin and Bengaluru, with onsite support teams based in London and Dublin. Key Responsibilities: Manage daily service desk operations, ensuring adherence to ITIL processes and organizational SLAs. Oversee the effective resolution of incidents (including major incidents), service requests, and escalations while minimizing disruptions. Oversee the Tracking, analysing, and reporting on KPIs and service … leaders, and service desk support lead. Mentor and develop a team of service desk leads and their service desk staff, fostering a positive and collaborative environment. Promote adherence to ITIL best practices, including incident, problem, change, and knowledge management. Identify inefficiencies in processes and workflows, recommending and implementing improvements to enhance service quality. Motivate and inspire the team to More ❯

systems engineering Expertise in Hyper-V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English; other EU languages preferred Bonus Qualifications: Experience with cloud platforms (AWS/Azure); gaming studio More ❯

container technologies (Docker, Kubernetes) Experience with infrastructure automation tools Understanding of scientific computing software and frameworks Previous experience in biotech or pharmaceutical industries Experience with cloud platforms (AWS, Azure) ITIL certification Security certifications (CISSP, CISM, or similar) Experience with GxP compliance Experience with pharmaceutical industry regulations Previous experience managing technical debt in regulated environments AskBio Inc . click More ❯

container technologies (Docker, Kubernetes) Experience with infrastructure automation tools Understanding of scientific computing software and frameworks Previous experience in biotech or pharmaceutical industries Experience with cloud platforms (AWS, Azure) ITIL certification Security certifications (CISSP, CISM, or similar) Experience with GxP compliance Experience with pharmaceutical industry regulations Previous experience managing technical debt in regulated environments AskBio Inc. (AskBio) is More ❯

contact for service-related escalations ️ Driving continuous improvement initiatives to enhance service delivery and customer satisfaction ️ Monitoring service performance and implementing strategies for optimizing IT operations ️ Ensuring compliance with ITIL framework and best practices What We're Looking For: ️ Proven experience as an IT Service Manager or in a similar IT service management role ️ Strong understanding of ITIL … skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯

Intune, Active Directory and basic networking. Experience working with 3rd party vendors and managing outsourced IT services. Confident in a stakeholder-facing role - strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step More ❯

internal standards and external contractual commitments. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Minimum A-Levels (A-C) English & Mathematics - ESSENTIAL Batchelor’s Degree in a relevant subject - DESIRABLE Professional Qualifications ITIL Qualified - ESSENTIAL Prince2 or Hybrid Agile (or similar) accreditation - DESIRABLE Microsoft Certified: Azure Fundamentals (AZ-900) - ESSENTIAL Microsoft Certified: Microsoft 365 Fundamentals (MS-900) - ESSENTIAL Microsoft Azure Administrator Associate More ❯

and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. Desirables • ITIL Foundation Certification • Operational knowledge and experience of … working with call management systems • Worked with a service management framework (ITIL beneficial) • Intermediate working knowledge of Microsoft Office Applications • Intermediate working knowledge of Microsoft Operations Systems • Intermediate working knowledge of Microsoft Active Directory • Basic working knowledge of Cisco VoIP and Video Conferencing systems Our dedicated team would be pleased to discuss in more detail how we may be More ❯

and knowledge within an ITSM tool. • Ability to handle enquiries, complaints, and escalations professionally. • Analytical skills to follow established processes and procedures. • Ability to work independently after initial training. • ITIL certification is beneficial. • Basic technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. Desirables • ITIL Foundation Certification • Operational knowledge and experience of … working with call management systems • Worked with a service management framework (ITIL beneficial) • Intermediate working knowledge of Microsoft Office Applications • Intermediate working knowledge of Microsoft Operations Systems • Intermediate working knowledge of Microsoft Active Directory • Basic working knowledge of Cisco VoIP and Video Conferencing systems #J-18808-Ljbffr More ❯

Science, related field or relevant professional experience. Experience: Experience in IT service management, preferably in a higher education setting. Skills: Strong leadership, project management, and communication skills. Proficiency in ITIL and other service management frameworks. Certifications: ITIL Foundation required, further ITIL certification is highly desirable. Personal Attributes: Problem-Solver: Ability to think critically and solve complex More ❯

Management tool, ensuring they are up to date, secure, and tailored to meet the organisations ever-evolving needs. Service Design - Scope requirements, implement and enforce best practices aligned with ITIL framework to create new service areas, and configure workflows and automation rules for process efficiencies. Incident and Problem Management - Implement and monitor robust incident and problem management practices, ensuring … to manage risks associated with updates and modifications, enhancing the security posture and compliance. Process Improvement - Identify opportunities for process enhancement within the ITSM tool in adherence to the ITIL framework, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation. Service Catalogue & Asset Management - Maintain and update the … of self-service and knowledge-sharing. Essential skills required: Technical Expertise: o Prior exposure of configuring, developing and supporting ITSM tools such as ServiceNow, Halo (desirable) o Understanding of ITIL/ITSM best practice with implementing ITSM processes o Proficient knowledge of SQL and HTML Problem Solving - Analytical skills to troubleshoot and resolve complex system issue, to implement solutions More ❯

Intune, SCCM, JAMF). Familiarity with Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of IT service management is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending on experience) Car allowance Incentive and More ❯

and other infrastructure systems Desirable skills/qualifications: Veritas Netbackup and BackupExec IBM Spectrum Protect and Spectrum Protect Plus NetApp Filers Hitachi Storage Highly Available storage solutions SAN Fabric ITIL certification Working knowledge of SM9/SNOW or similar As an Employee you will benefit from: Flexible benefits including, private medical and health insurance, basic cover paid by More ❯

UK retail industry and customer service operations. Fluency in social media platforms and direct experience working with social media management software. Knowledge of industry-standard frameworks (e.g., Contact center, ITIL). Certification in Sprinklr Modern Care or related technologies. Experience with data analytics and reporting tools. Familiarity with cloud-based technologies and software-as-a-service (SaaS) solutions. More ❯