Bracknell, England, United Kingdom Hybrid / WFH Options
Anson McCade
a Technical Team Manager to lead and mentor a team of 11 IT support professionals ranging from junior to senior engineers, network specialists, and infrastructure technicians. This is a management-first position, offering the opportunity to shape the service desk's performance, structure, and culture. Based on-site in Bracknell, this is an ideal opportunity for a motivated … across 1st, 2nd, and 3rd line activities. You will: Oversee daily team operations, ensuring efficient resolution of support tickets. Monitor SLAs and KPIs to drive continuous service improvements. Provide performancemanagement, mentoring, workflow assignment, and escalation handling. Generate performance reports and present findings to the senior leadership team. Act as a key liaison with internal stakeholders and … infrastructure, especially the Microsoft stack: Windows Server, Windows OS, Exchange, Active Directory, VMware, and Microsoft Service Centre products. Understanding of networks, particularly Cisco or Juniper devices. Proven experience in performance and people management (team of 5+). Experience with absence management, performance reviews, and workflow tracking. Ability to generate, analyse and present team performance data. More ❯
environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive … coordination and technical interface in major service issues, ensuring efficient problem resolution for customers. Service Operations Support Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams, and third-party service providers … to ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring their competence and competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes and evaluation mechanisms. Service PerformanceManagement & Customer Support Monitor key service performanceMore ❯
environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive … coordination and technical interface in major service issues, ensuring efficient problem resolution for customers. Service Operations Support Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams, and third-party service providers … to ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring their competence and competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes and evaluation mechanisms. Service PerformanceManagement & Customer Support Monitor key service performanceMore ❯
across global teams and ensure cultural continuity Business Partnership: Act as a strategic advisor to business leaders, influencing decisions through coaching & mentoring, data-driven insights and fostering a high-performance, inclusive culture. Policy & Performance: Oversee policy management, performance frameworks, and retention strategies. Ensure alignment with UK employment law and global standards Talent Strategy: Drive talent acquisition … engagement, performancemanagement, succession planning, DE&I agenda and capability development across business units. HR Tech Integration: Oversee implementation and optimization of HR systems. Drive digital transformation and process reengineering. Stakeholder Engagement: Executive Collaboration: Partner with senior stakeholders across business lines to align HR initiatives with strategic goals. Change Management: Influence and drive change with strong communication … legal entities and influence decisions through data-driven insights. Familiarity with HRMS platforms and experience implementing HRMS systems and driving digital HR transformation. Sound expertise in hiring strategy, vendor management, referral programs, and audit compliance. Exposure to leadership hiring, and global sourcing models. Eligible to work in the UK. What We Offer You A hybrid working model with flexibility More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Xceedance
across global teams and ensure cultural continuity Business Partnership: Act as a strategic advisor to business leaders, influencing decisions through coaching & mentoring, data-driven insights and fostering a high-performance, inclusive culture. Policy & Performance: Oversee policy management, performance frameworks, and retention strategies. Ensure alignment with UK employment law and global standards Talent Strategy: Drive talent acquisition … engagement, performancemanagement, succession planning, DE&I agenda and capability development across business units. HR Tech Integration: Oversee implementation and optimization of HR systems. Drive digital transformation and process reengineering. Stakeholder Engagement: Executive Collaboration: Partner with senior stakeholders across business lines to align HR initiatives with strategic goals. Change Management: Influence and drive change with strong communication … legal entities and influence decisions through data-driven insights. Familiarity with HRMS platforms and experience implementing HRMS systems and driving digital HR transformation. Sound expertise in hiring strategy, vendor management, referral programs, and audit compliance. Exposure to leadership hiring, and global sourcing models. Eligible to work in the UK. What We Offer You A hybrid working model with flexibility More ❯
fostering an inclusive environment where everyone can thrive. The Opportunity This is a brand new position reporting into our Director of Operations Shared Services. The Head of Operations MI, Performance and Budget Assurance is responsible for leading the development, implementation, and continuous improvement of Management Information (MI) systems, performance reporting across all operational functions and tracking, reporting … and monitoring the end-to-end Operational Service Level Agreement (SLA) framework. Key Accountabilities or Responsibilities: Strategic Leadership & Vision Define and execute the strategic roadmap for Operations MI and performance reporting, aligning with overall business objectives. Champion the adoption of advanced analytics and data visualisation tools to provide actionable insights. Collaborate with senior leadership to identify key performance indicators (KPIs) and metrics that accurately reflect operational health and progress MI System Development & Management Oversee the design, development, and maintenance of comprehensive MI dashboards, reports, and data models. Generate impactful operational performance MI and insights to drive continuous improvement initiatives. Identify cross-cutting trends in performance data, providing a holistic view of operational health. Ensure More ❯
areas of the solution lifecycle, including SOW and Cost Model creation. Has experience with an IT portfolio that includes: Field Services, Integrated Service Desks, Intelligent Dispatch Remote Monitoring and Management, Network Management, PerformanceManagement Maintenance Solutions ranging from Labor Only, Depot Services (Parts Only), Full Parts and Labor, Custom Solutions Staff Augmentation, Outsourcing, Resource Solutions as … communication skills. Customer and business focused. Strong consulting skills. Technical leadership abilities. Extensive and in-depth knowledge of IT. Ability to establish effective working relationships with customer's IT management, nsc sales, and transition management teams. Good understanding of the market in IT Service Integration and Telco fields. More ❯
on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications. Overview We are seeking an experienced Service Desk Lead to manage a small team … of Enterprise Project Portfolio Management (EPPM) Analysts. The Service Desk Lead will play a pivotal role in ensuring the efficient operation of the Service Desk, meeting service level agreements (SLAs), and driving continuous improvement initiatives. This role requires a strong understanding of ITIL processes, leadership skills, and the ability to develop and execute strategies to enhance service delivery. Responsibilities … 1. Team Leadership and Line Management Provide day-to-day leadership and management of the Service Desk team of EPPM Analysts. Foster a collaborative and high-performing team environment through coaching, mentoring, and performance management. Conduct regular team meetings, one-on-one sessions, and performance reviews 2. Service Desk Operations Ensure the Service Desk functions efficiently More ❯
growth, we are looking for a dynamic Network Operations Manager to join the team, based at one of their UK Distribution Centres. This role will be key in driving performance improvements, optimising processes, and implementing innovative solutions across the DC network. The purpose of this role is to partner with the 3PL operational teams to refine planning accuracy, identify … continuous improvement opportunities and scale deploying innovation across the network. This role has a bias towards Warehouse Management. Key Responsibilities: PerformanceManagement: Lead performance reviews with internal teams and 3PL partners, monitoring safety, people, cost, quality, and customer metrics. Own budget control and initiatives to eliminate inefficiencies and improve standards. Operational Process Expertise: Deploy lean processes across … the DC and 3PL environments, identifying areas for improvement and implementing corrective actions. Use tools like KANBAN to prioritise changes and drive consistency across the network. Stakeholder Management: Build strong relationships with internal and external stakeholders, holding them accountable for deliverables and driving continuous improvement initiatives. Leadership: Communicate effectively at all levels, leading operational performance discussions and ensuring More ❯
growth, we are looking for a dynamic Network Operations Manager to join the team, based at one of their UK Distribution Centres. This role will be key in driving performance improvements, optimising processes, and implementing innovative solutions across the DC network. The purpose of this role is to partner with the 3PL operational teams to refine planning accuracy, identify … continuous improvement opportunities and scale deploying innovation across the network. This role has a bias towards Warehouse Management. Key Responsibilities: PerformanceManagement: Lead performance reviews with internal teams and 3PL partners, monitoring safety, people, cost, quality, and customer metrics. Own budget control and initiatives to eliminate inefficiencies and improve standards. Operational Process Expertise: Deploy lean processes across … the DC and 3PL environments, identifying areas for improvement and implementing corrective actions. Use tools like KANBAN to prioritise changes and drive consistency across the network. Stakeholder Management: Build strong relationships with internal and external stakeholders, holding them accountable for deliverables and driving continuous improvement initiatives. Leadership: Communicate effectively at all levels, leading operational performance discussions and ensuring More ❯
Today job requisition id JR Job Description: About the Role This is a critical technical role within our newly established IT team in Belfast, instrumental in ensuring the stability, performance, and security of our SAP landscape . You'll be the on-site digital/IM representative for infrastructure and platform activities, providing a vital link between our local … IT tools and services provided by the current supplier. A key aspect of your role will be to assess the service we are receiving, contributing to the tracking and management of service performance in partnership with them. You will also work alongside the current supplier's IT team as they implement a new SAP S/4HANA system. … driving decisions that align with our long-term objectives. Beyond this, you'll play a crucial role in maintaining and optimizing our SAP environment, ensuring high reliability, availability, and performance as we evolve our IT landscape. This position offers a unique opportunity to apply deep technical SAP expertise, lead key projects and activities , and contribute strategically to the success More ❯
in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Manager, Performance Improvement - Digital Finance (Enterprise Intelligence) - UK Are you passionate about enterprise performancemanagement and Finance transformation enabled by technology? The opportunity Digital Finance Performance Improvement works … will work in multi-disciplinary teams for some of the biggest and most recognised corporate brands in the world, applying the latest technologies andanalyticalmethods, to help drive their business performance and digital finance transformation agendas that make a real difference to our working world. A growth area for us is Enterprise Intelligence (FP&A) and how technology enables control … automation, efficiency and value growth - enabling strategic budgeting, planning, and forecasting, integrated business planning, consolidation, performancemanagement and KPIs, data management, business partnering, advanced analytics, cost reduction and value growth initiatives. Your key responsibilities You will build strong relationships within client organisations, working with them to understand their most critical business problems and priorities, consulting with your More ❯
our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry. Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that's collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in … driving high performing teams. This role requires a unique blend of technical acumen, leadership skills, and strategic thinking. In this capacity, the Engineering Manager is focused on overseeing the performancemanagement and development of engineers, ensuring adherence to engineering excellence and community practice. They play a strategic role in project planning and execution, aligning engineering resources with the … company's goals. Additionally, the Engineering Manager III is key in recruitment and resource management, maintaining a comprehensive skillset and job inventory, and developing a robust competency framework. Success in this role is defined by the ability to lead a team effectively, fostering a culture of continuous improvement, agility, fungibility and alignment of goals and objectives. Key Responsibilities People More ❯
Job Description - Change Management Lead (AUS0093) Company : Worley Consulting Primary Location Primary Location : United Kingdom Other Locations Other Locations : United Arab Emirates, Spain, Oman Job Job : Digital Solutions Schedule Schedule : Full-time Employment Type : Employee Job Level : Experienced Job Posting Unposting Date Unposting Date : Jul 26, 2025 : Overview The Change Management Lead operates with a high degree of … support adoption, with the ability to influence project timelines, resourcing, and priorities in alignment with change impact. While the role does not typically carry direct budget ownership, the Change Management Lead may contribute to budgeting decisions related to change enablement, training, communication, and stakeholder engagement, and is accountable for ensuring cost-effective deployment of these activities. They work closely … with program leadership, business sponsors, and project managers to align change execution with business outcomes, and escalate critical issues or risks when necessary. Job Specific Knowledge : The Change Management Lead has strong expertise in change management frameworks, with experience driving large-scale organizational transformations. They understand organizational development, stakeholder engagement, and change psychology. Skilled in designing strategies that More ❯
Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and … focuses on enabling Teadsters to grow, learn, and reach their full potential. As a key part of the broader People & Culture team, Talent Development centers on Leadership Development, Talent & PerformanceManagement, Learning and Skills Development, Sensing Engagement, and scaling our values & culture. As a Global Talent Development Manager, you will play a vital role in shaping our global … This role demands a strategic thinker with a hands-on approach, capable of diagnosing organisational challenges, engaging with leaders and team members, and delivering L&D solutions that boost performance and engagement across a diverse, global workforce. It's a hands-on position for someone who is not afraid to roll up their sleeves and do the operational work More ❯
can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. Leader, Service Partner Management - EMEA, APAC & Subsea page is loaded Leader, Service Partner Management - EMEA, APAC & Subsea Apply locations Remote-UK Zone 2 Remote-Portugal Remote-Spain Belfast London time type Full … owners (technical support, managed services). Lead and develop an internationally distributed team of 8 members. Drive a budget spend of approximately 50m$. Manage approximately 25 services partners performance geographically spread based on predefined KPI both financials and customer satisfaction based. Your thoughtful leadership and collaborative, consultative approach will drive the success of both regional and global business … You will own the full partner lifecycle: identification, capability assessment, commercial evaluation, contracting, onboarding, operational planning, transition, and "go live." You will establish and manage KPIs to ensure optimal performance in cost, value, service quality, customer satisfaction, and business agility. Key Responsibilities Drive the services partners business strategy, ensuring alignment with Ciena's global objectives and regional market needs. More ❯
Portfolio Delivery to oversee the successful delivery of change programs across the Group. The role will suit an insurance change specialist with a proven track record of leading high performance project management teams to deliver complex change and transformation programs. This is a complex position that will encompass multiple geographies and regulatory requirements, so it will suit a … process and people, there will also be a substantial IT systems change element to the role as we continue a modernisation program across the Group. Responsibilities Planning and Portfolio Management • Define and manage the portfolio roadmap, working closely with business and technical stakeholders. • Ensuring the portfolio is aligned with company strategy and reflects business priorities. • Owning the rolling demand … plan, annual delivery plan and related investments. Project/Program Management: • Oversee the delivery of all major transformation programs and projects, ensuring alignment with business strategy. • Ensuring projects are well-managed, adhere to governance, and are delivered with quality, on time and within budget. • Identifying and mitigating risks, ensuring projects stay on track. • Implementing and monitoring quality assurance processes. More ❯
Pfizer Ltd, Walton Oaks, Dorking Road, Tadworth, Surrey, England
Cogent Ssc Limited
with the aligned IIS manager to collectively enable data-driven decision-making through the creation and maintenance an analytics ecosystem. This will include, but not be limited to, business performancemanagement reporting and visualisation, resource optimization analytics, sub-national/account-level opportunity mapping, analytics innovation, advanced modelling execution and partnership with the brands on strategic analytical priorities. … analytics including predictive modelling, data science and machine learning, as needed Seek continuous improvement, including identification of new capabilities and/or data to maximize Pfizer’s competitive advantage PerformanceManagement/Forecasting/Operating Plan Support: Monitor portfolio performance and deliver accurate and effective performance measurement solutions are built and maintained Monitor the external marketplace …/competitive landscape and ensure clear insights are driving commercial decisions Support data modelling and forecasting needs, including for LRF and operating plans. Primary Market Research Management: Support PMR execution and identify opportunities to elevate PMR data to enrich secondary analytics and/or execute innovative uses of existing data Accountable for meeting compliance and corporate SOP obligations of More ❯
the skills, tools, and standard approaches to deliver functional excellence, ensuring that they are focused on delivering value to the business. The Chapter Lead takes responsibility for the line management of the technical people within the tribe. At the same time, as a Chapter Lead you will operate as a Senior Engineer within the Claimsr Value Stream supporting your … pathway development for all technical squad members. Accountable for defining and setting compensation, benefits, and promotions for all members of the relevant Chapter. Accountable for providing and applying effective performancemanagement processes and mechanisms supporting squad leaders and product owners in increasing squad performance. Accountable for providing an inclusive environment where Chapter members have freedom and safety to … for ensuring engineering, design and testing standards and practices comply with Admiral IT governance and architectural standards while performing in a heavily regulated environment. Responsibilities Responsible for providing line management duties for all Squad technical members within the relevant Chapter with a view to focussing on coaching and mentoring techniques that align to both agile principles and Admiral values. More ❯
are seeking a proactive and detail-orientedEPM Systems Administratorto join our dynamic team. This role is pivotal in ensuring the smooth operation, maintenance, and enhancement of our Oracle Enterprise PerformanceManagement (EPM) system. You will be responsible for managing system configurations, user access, data integrations, and supporting business-critical processes across Finance, HR, and IT functions. Desirable Skills … Qualifications & Experience Experience administering Oracle EPM or similar enterprise performancemanagement systems. Understanding of financial systems, data integration, and reporting processes. Experience with user access management, system configuration, and performance monitoring. Familiarity with Oracle Guided Learning (OGL) and Oracle Cloud environments. Ability to provide services with acustomer-centric approach, implementing improvements while managing service demands, pressures … or above, or equivalent expertise and experience. Experience working with Oracle ERP (GL, HCM) integrations. Knowledge of financial planning, forecasting, and reporting processes. Understanding of ITIL or similar service management frameworks. If you are interested in the role, please email your CV toquoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. More ❯
in leading the smooth transition of contracts and FM systems, ensuring high standards and seamless operations. You will have the opportunity to work collaboratively with cross-functional teams, driving performance, managing suppliers, and implementing innovative solutions to enhance our services. With a focus on communication, problem-solving, and data analytics, you will contribute to our goal of delivering exceptional … propose enhancements to improve our capabilities. Your role will also involve establishing commercial impact and requirements of supplier changes, validating contractual payments, ensuring accurate FM system information, monitoring supplier performance, and effectively communicating updates and risks to stakeholders. Who you are You are an experienced professional with a strong background in systems management, contract management, and project … for Sainsbury's Group FM. Your creative thinking, problem-solving skills, and data analytics abilities enable you to identify root causes, trends, and opportunities for process enhancements. Strong systems management, contract/project management, and performancemanagement skills, along with exceptional communication and problem-solving abilities, will be vital in ensuring the success of this role More ❯
an Operations Director, and an international footprint that spans from San Francisco to Sydney. The focus of the agency is targeted search within the Office of Finance, Corporate PerformanceManagement/Enterprise PerformanceManagement Technologies and Supply Chain Management. As the business continues to expand, we are always interested in talking with proactive, driven individuals who More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Poutrix
sustainable design solutions for leading public and private sector clients. The role provides a variety of interesting projects, opportunities for career progression and will combine technical delivery and deliverables management with hands-on design work. We are seeking to locate a career minded Principal Engineer who has gained proven work experience in leading the design and management of … would manage the delivery of projects to meet budget, timeframe and quality targets, meeting or exceeding client expectations, work on bidding, support the growth of our team through line management and mentoring, and be an active member of our Community of Practice which aims to improve standardisation and quality. Role accountabilities: Reporting to the Technical Director/Associate Technical … Director, you will be responsible for leading project teams and supporting the wider growth strategy of the Enabling Infrastructure team with line management responsibilities. You will lead by example through the successful delivery of infrastructure, highways and drainage projects. Project duties will include the preparation of design solutions at various stages of a project; production management of drawings More ❯
sustainable design solutions for leading public and private sector clients. The role provides a variety of interesting projects, opportunities for career progression and will combine technical delivery and deliverables management with hands-on design work. We are seeking to locate a career minded Principal Engineer who has gained proven work experience in leading the design and management of … would manage the delivery of projects to meet budget, timeframe and quality targets, meeting or exceeding client expectations, work on bidding, support the growth of our team through line management and mentoring, and be an active member of our Community of Practice which aims to improve standardisation and quality. Role accountabilities: Reporting to the Technical Director/Associate Technical … Director, you will be responsible for leading project teams and supporting the wider growth strategy of the Enabling Infrastructure team with line management responsibilities. You will lead by example through the successful delivery of infrastructure, highways and drainage projects. Project duties will include the preparation of design solutions at various stages of a project; production management of drawings More ❯
team is seeking a Sr. Global Commodity Manager, EU to lead our European supply chain strategy. This senior leadership position will drive measurable improvements in cost, quality, and delivery performance across our European supply chain ecosystem while supporting our robotics technologies portfolio. As Sr. Global Commodity Manager, EU, you will direct strategic initiatives across multiple commodity areas, including sheet … production and future growth - Establish technology roadmaps with key suppliers to support new product introduction and commodity development programs - Lead regional footprint optimization and capacity planning initiatives Supplier Relationship Management & Performance: - Manage executive-level supplier relationships and strategic partnerships - Establish and govern a comprehensive supplier performancemanagement framework. Operational Excellence: - Direct end-to-end supply chain … execute dual-sourcing strategies to enhance supply chain resilience - Champion new product introductions and manufacturing process improvements through early supplier involvement BASIC QUALIFICATIONS - Bachelor's degree in Supply Chain Management, Engineering, Business, or a related field - Experience in global commodity management, strategic sourcing, or supply chain operations - Experience managing mechanical and electromechanical components and assemblies suppliers in manufacturing More ❯