of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service desk processes Acting as the point of contact for customer escalations Were looking for someone with experience in a technical service desk environment, ideally with proven management …/Service Delivery Manager. A track record providing excellent leadership of technical support and engineering teams. Stakeholder management experience Experience managing SLAs and producing performance metrics Previous experience driving processimprovement and helping a service delivery evolve and become more efficient. Benefits 25 days annual leave + bank holidays (with option to buy more) Private healthcare Annual bonus More ❯
of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service desk processes Acting as the point of contact for customer escalations We’re looking for someone with experience in a technical service desk environment, ideally with proven …/Service Delivery Manager. A track record providing excellent leadership of technical support and engineering teams. Stakeholder management experience Experience managing SLAs and producing performance metrics Previous experience driving processimprovement and helping a service delivery evolve and become more efficient. Benefits 25 days annual leave bank holidays (with option to buy more) Private healthcare Annual bonus scheme More ❯
Oxford, Oxfordshire, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
works with entrepreneurs and SMEs to help them achieve their goals through expert advisory and innovative technology solutions.This role is ideal for someone passionate about cloud accounting software and processimprovement, with a strong background in accountancy and technology. The successful candidate will play a key role in both internal consulting and client-facing delivery.Key ResponsibilitiesClient-Facing Technology … and train end-users. Advise clients on effective use of cloud accounting software, including documentation of best practices. Internal Improvements Collaborate with client-facing teams to identify and implement process improvements. Develop strategies to enhance operational efficiency and productivity. Align initiatives with broader company goals across departments. Cloud Software Leadership Stay current with industry trends and maintain relevant certifications. More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
HAYS
with entrepreneurs and SMEs to help them achieve their goals through expert advisory and innovative technology solutions. This role is ideal for someone passionate about cloud accounting software and processimprovement, with a strong background in accountancy and technology. The successful candidate will play a key role in both internal consulting and client-facing delivery. Key Responsibilities Client … and train end-users. Advise clients on effective use of cloud accounting software, including documentation of best practices. Internal Improvements Collaborate with client-facing teams to identify and implement process improvements. Develop strategies to enhance operational efficiency and productivity. Align initiatives with broader company goals across departments. Cloud Software Leadership Stay current with industry trends and maintain relevant certifications. More ❯
Kent, South East, United Kingdom Hybrid / WFH Options
Owen Daniels
and international reach, the business is expanding its software capability to support increasing project demands. This is a site-based leadership role ideal for a software manager with strong process and team management experience, excellent JIRA knowledge, and a passion for embedded or hardware-adjacent technologies. Software Development Manager Responsibilities: Lead a team of 12 software engineers working across … and delivery. Software Development Manager Requirements: Proven experience managing software engineering teams within a structured development environment. Strong expertise in JIRA must know how to build, structure, and drive process via JIRA (essential for interview consideration). Deep understanding of software development lifecycles, particularly Waterfall, with practical exposure to Agile methodologies (Scrum/Kanban). Confident team leadership and … roadmap Supportive team culture and international collaboration opportunities Long-term growth potential in a technically rich environment If youre a people-first software leader with a strong grasp of processimprovement and JIRA implementation and you enjoy working in an embedded, hardware-linked space wed love to hear from you. Know someone who might fit? Referrals are welcomed More ❯
project, working closely with stakeholders and analysts to identify, challenge and agree/challenge the scope and critical purpose of the project. Ensure all projects follow the stage gate process and produce the appropriate artefacts, that are approved and signed off by relevant stakeholders Ensure any changes to the scope of a project is appropriately managed and approved Skills … business change projects in a complex and demanding environment while maintaining structure and clarity Extensive knowledge of project management processes, systems development methods, organisational change management concepts, and business processimprovement methods. Proactively manages changes in project scope, identifies risk and issues, and devises contingency plans. Ability to identify and resolve issues and conflicts within the project team More ❯
Sutton, London, United Kingdom Hybrid / WFH Options
Unbound Talent Uk Ltd
of product or project delivery experience. The Role Define and deliver the roadmap for internal tools and systems. Lead projects such as new inventory management systems, data platforms, and process improvements. Work closely with IT developers. Gather and refine requirements, document workflows, and manage technical implementations. Engage with stakeholders at all levels, from frontline teams to senior management, to … dashboards. The ability to take a high level roadmap and make it operational. Excellent communication skills, both written and verbal. Nice to have: Consultancy or transformation background. Experience in processimprovement (Lean, Six Sigma, etc.). Curiosity about AI, automation, or low/no-code solutions. Whats on Offer Competitive base salary (£60,000 £70,000) Hybrid working More ❯
Newcastle, Staffordshire, West Midlands, United Kingdom
Hays
and detail-oriented Data Administrator to join a healthcare technology team. This is a hands-on role combining IT administration, data quality, governance, and system support, ideal for someone process-driven with experience in clinical or NHS environments. Key Responsibilities: Provide IT administration and support across data systems, with a focus on data quality and integrity. Support data governance … activities, ensuring compliance with internal standards and guidelines. Maintain and update documentation, including process flows, system configurations, and user guides. Assist in troubleshooting and resolving system issues, escalating where necessary. Contribute to processimprovement initiatives and ensure best practices are followed. Support onboarding and training of users on system functionality and data handling. Essential Skills & Experience: Strong … IT administration background. Understanding of data governance principles and data quality assurance. Excellent documentation and organisational skills. Process-driven mindset with attention to detail. Strong communication and stakeholder engagement skills. Desirable: Experience with pathology systems such as LiMS, ICE, or Clinisys. Previous experience in a pathology department or clinical environment. Hays Specialist Recruitment Limited acts as an employment agency More ❯
support. Coordinate with internal resolver groups and provide senior management briefings. Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance. Support documentation creation, trend tracking, and processimprovement initiatives. Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers. Assist in launching new government services and delivering minor projects as … at . For further information, please call me on 01244 567 976/07519 096 443 . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. More ❯
support. Coordinate with internal resolver groups and provide senior management briefings. Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance. Support documentation creation, trend tracking, and processimprovement initiatives. Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers. Assist in launching new government services and delivering minor projects as … at . For further information, please call me on 01244 567 976/07519 096 443 . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. JBRP1_UKTJ More ❯
team and the organisation. Responsibilities Lead, mentor, coach, recruit and manage a team of software engineers, ensuring high levels of motivation, performance, and productivity. Drive technical innovation and continuous improvement within the team. Work with product managers, designers, and other stakeholders to ensure seamless workflow and efficient task management within squads. Advise and coach best practices for software development … your team, so that you can provide guidance and support to your team members and evaluate their work. Experience working in a leadership role, managing technical teams and leading processimprovement initiatives. Previous experience delivering change to business critical, highly available customer facing platforms. Experience managing and mentoring a team of developers, including performance management, career development, and More ❯
Knutsford, Cheshire, England, United Kingdom Hybrid / WFH Options
Robert Half
IT team including the dedicated service desk, infrastructure maintenance and systems management. Be responsible for meeting IT Service Desk SLA's and achieving KPI's Develop policies and drive processimprovement in line with standards such as ITIL and Cyber Essentials. Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured. … apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice. More ❯
will be opportunities for hybrid working arrangements. Essential experience of the Lead Project Manager • Project Management and Project Risk Management techniques. • Business Processes (HR, Finance Commercial). • Procurement processes. • ProcessImprovement techniques. • Leadership. • Business Applications Qualifications for the Lead Project Manager Hold a professional project qualification such as APM (PMQ) or Prince 2 Hold or be working towards … where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Job Segment: Project Manager, CSR, Business Process, Manager, Technology, Management More ❯
Hertfordshire, South East, United Kingdom Hybrid / WFH Options
LEMONCLOUD RECRUITMENT LTD
and scale core functions including our new warehouse, service centre, and configuration team Team Development : Structure and lead teams across Sales Operations, Technical Support, Managed Services, HR and Finance Process & Service Excellence : Drive service performance, OTIF, and customer experience through operational process design and optimisation Cross-Functional Ownership : Lead all areas outside of Sales and Marketing Transformation & Growth … growth or transformation environments Strong background in supply chain, warehousing, and technical service delivery Practical, hands-on leader with strategic thinking and a strong execution bias Skilled in coaching, processimprovement (Lean/Six Sigma), and cultural change Able to thrive in entrepreneurial and fast Lemoncloud prides itself on partnering with places of work that encourage diversity, equality More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Reed Technology
to disposal, ensuring optimal inventory levels and minimal excess. Financial Leadership: Collaborate with Finance and Procurement to manage budgets, track savings, and ensure compliance with policies and best practices. ProcessImprovement: Streamline and automate ordering processes to boost efficiency and scalability. Experience required- 5-7 years' experience in IT sourcing, vendor management, or supply chain. Proven success negotiating More ❯
incremental value. Ensure continuous alignment with Product Owners and stakeholders through proactive communication and early escalation of impediments. Drive delivery through structured planning, rigorous testing, and stakeholder engagement. Drive processimprovement, control and streamlining of BAU tasks for business users. Responsibilities of the Role Requirement Gathering & Analysis Stakeholder Engagement Agile Delivery & Planning Testing & Quality Assurance Design & Configuration Communication More ❯
Town Centre, Northampton, Northamptonshire, England, United Kingdom
IT Search & Select
Azure-based services and Office 365 tools • Troubleshoot technical issues and escalate where appropriate • Support onboarding and offboarding processes, including account setup and permissions • Contribute to system documentation and processimprovement initiatives What We’re Looking For • A degree (or equivalent) in Computing, IT, or a related field • Familiarity with Microsoft Azure and Office 365 (academic or practical More ❯
Be Doing: Lead the design and development of technical solutions across the stack Build and maintain features for new and existing digital products Identify opportunities for technical innovation and processimprovement Mentor and support other engineers Collaborate across teams to share knowledge and drive delivery Tech Stack You'll Work With: Back-End: C# (.NET Core, ASP.NET MVC More ❯
Chester, Cheshire, England, United Kingdom Hybrid / WFH Options
Adecco
channels are utilised. Incident Documentation:- Maintain accurate documentation during active incidents, recording all recovery efforts.- Post-incident, ensure detailed records are kept, including actions taken and lessons learned. Incident Process Compliance:- Adhere to incident management policies and procedures, focusing on stakeholder and associate experiences.- Restore complex production incidents within tight Service Level Agreements. ProcessImprovement:- Continually assess … in ensuring the reliability and performance of critical technology services! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
RMT Accountants & Business Advisors
IT Service Desk, acting as a senior technical escalation point and ensuring high-quality support experience for end users. This role combines hands-on technical support with team leadership, processimprovement and service management responsibilities. Key Responsibilities Supervise and mentor the IT Service Desk team Assign and priortise tickets, monitor workload distribution and ensure SLAs and KPIs are More ❯
protection compliance Provide basic IT support and escalate complex issues appropriately What you'll need to succeed Strong Excel skills Interest in IT systems, digital tools, or tech-enabled processimprovement Excellent communication and interpersonal skills Analytical mindset with attention to detail Willingness to learn and take on new responsibilities Experience working with external IT support or consultants More ❯
operational teams to explain financial performance in monthly reviews Support month-end and year-end close processes Prepare reconciliations and documentation for internal and external audits Identify opportunities for processimprovement within finance Ensure compliance with accounting standards and internal policies Contribute to ad hoc projects across the wider finance function YOUR PROFILE Part Qualified/Finalist (ACA More ❯
operational teams to explain financial performance in monthly reviews Support month-end and year-end close processes Prepare reconciliations and documentation for internal and external audits Identify opportunities for processimprovement within finance Ensure compliance with accounting standards and internal policies Contribute to ad hoc projects across the wider finance function YOUR PROFILE Part Qualified/Finalist (ACA More ❯
functional delivery teams while coordinating with internal departments, external suppliers, and clients to meet project objectives. Oversee financial and resource management, ensuring profitability and efficiency across multiple programmes. Drive processimprovement initiatives to enhance delivery maturity, quality standards, and customer satisfaction. Key Skills: Proven expertise in full project/programme lifecycle management using Agile and Waterfall methodologies. Strong More ❯
Bournemouth, Dorset, England, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
Evaluate proposed solutions to ensure they meet customer and internal specifications. Offer system-level guidance and technical advice to various departments. Maintain consistent requirements baseline across all departments. Lead processimprovement initiatives within the systems team. Stay updated with emerging technical topics to support both ongoing projects and internal needs. Travel to customer sites worldwide as necessary. Who More ❯