CT-4472 Process Improvement Analyst - Contact Centre Transformation
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
have experience of providing operational improvement and process expertise, on a customer contact operating model project? This consulting opportunity is to support our client, in shaping a new Contact Centre Target Operating Model, identifying operational efficiencies, mapping benefits and cost savings, and developing the supporting business case. … project needs a consultant who has: consultant or senior consultant-level operational improvement experience strong process mapping and improvement capability customer contact technology experience strong numerical and analytical capability Previous top tier consulting experience is highly advantageous. Key services: The key services that you will be asked ...