Reading, Berkshire, United Kingdom Hybrid / WFH Options
Pertemps
teams and contractors with expert guidance and assurance on best practices. Collaborate with OT engineers and contribute to the delivery of innovative, future-proof SCADA solutions. Team Development & Continuous Improvement: Develop and maintain disaster recovery, fault response, and continuity documentation. Contribute to knowledge articles, guides, and internal training to upskill peers. Identify and lead opportunities for processimprovementMore ❯
technical teams for remediation. Conduct regular access control reviews to identify and report excessive permissions. Investigate and troubleshoot complex security issues alongside engineers, developers, and business units. Contribute to processimprovement, documentation, and knowledge sharing across the team. Security Tools: MS Defender, Sentinel, WAFs, email filtering, AV, firewalls Cloud: Azure (strong experience preferred) Strong analytical and troubleshooting ability More ❯
efficient manner Collaborate with IT and external ERP support provider to troubleshoot and resolve technical problems related to the ERP system Monitor system performance and proactively identify areas for improvement User Training: Develop and deliver training programs for ERP system users to enhance their understanding of system functionalities Create user guides and documentation to assist users in navigating and … found during testing cycles Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades System Optimisation: Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation Implement best practices for system usage and data management to enhance overall efficiency Quality Assurance: Conduct regular audits of data integrity and system configurations to More ❯
fostering an environment of innovation, collaboration, and continuous learning. 6. Market Intelligence: Maintain expertise in AI trends, tools, and technologies, advising clients on emerging opportunities and risks. 7. Operational & ProcessImprovement: Utilize AI to drive improvements in operational processes, supply chain management, and customer experience. 8. Risk Management & Compliance: Identify and mitigate risks associated with AI implementations, ensuring More ❯
Finance point of contact for client audits Lead development and delivery of regular and ad hoc reporting for client teams and senior leadership, as needed Lead the development of processimprovement initiatives with minimal oversight from Finance Leadership Ensure adherence to reporting deadlines for both client and finance calendars You will work in a vibrant environment with clever … everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here . Be part of our digital future More ❯
of incoming phone calls, IT Self-Serve Portal tickets, and walk-ins efficiently Resolve incidents and service requests within defined SLAs, continuously identifying and implementing opportunities for processimprovement and optimisation of service delivery Provide comprehensive Identity Management support services, ensuring all PC access requests are processed accurately and in line with agreed Information Security practices and processes … providing regular audit assurances Escalate complex incidents and service requests to appropriate internal IT teams (2nd and 3rd line) for resolution, ensuring thorough documentation and communication throughout the escalation process Proactively identify potential service impacts and escalate to the Service Desk Manager to prevent service disruptions and maintain high levels of customer satisfaction Develop and maintain self-help IT More ❯
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
Bath, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
requirements Work with GS & PS to plan customer onboarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
Derby, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
JR United Kingdom
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
JR United Kingdom
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
JR United Kingdom
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
Coventry, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
Basildon, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
Woking, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
Telford, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
Chesterfield, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
Leicester, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
East Horsley, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Work with GS & PS to plan customer on boarding Support consultants on technical issue resolution and act as an escalation point for technical support incidents/tasks Implement service improvement initiatives and help to plan, design and execute process improvements Keep abreast of current trends and technologies & source training where necessary Manage the introduction of New WoW/ More ❯
coordination, and communication Partner with engineering and product teams to drive issue resolution Own the delivery of complaints and regulatory cases to a high standard Identify opportunities for continuous improvement and test new approaches Share insights and recommendations that influence product and support strategies Create or improve knowledge content to enable speed and consistency Represent EMEA-specific customer needs … including complaints, data and privacy issues, product issues, etc., and incident and escalation management Experience analyzing themes and trends in tickets, translating insights into requirements and actions such as process improvements, training, change management, and product enhancements in partnership with various teams Ability to navigate ambiguity and changing priorities with ease, and adapt to different audiences and stakeholders Proficiency More ❯
AI/ML applications in automated insight generation and visual analytics • Experience with proof-of-concept development and technology evaluation • Strong analytical thinking with ability to identify opportunities for processimprovement and innovation More ❯
AI/ML applications in automated insight generation and visual analytics • Experience with proof-of-concept development and technology evaluation • Strong analytical thinking with ability to identify opportunities for processimprovement and innovation More ❯
re looking for We are looking for a driven, forward-thinking professional with: Extensive experience in business analysis within complex, high-impact programmes. A strong grasp of benefits realisation, processimprovement and stakeholder management. Excellent communication and facilitation skills able to bring clarity to complexity. Extensive experience of articulating business and IT needs and relaying them to various More ❯
Experience configuring orchestration of SQL and Python via Airflow or similar tools. Experience working with data pipelines, defining problems, crafting and launching solutions, and practicing continuous improvement. Experience with processimprovement frameworks and/or project management frameworks is a plus. Experience maintaining a data warehouse including adding features to improve utility and refactoring to reduce costs. Knowledge More ❯