1 to 25 of 46 Service Desk Analyst Jobs in the UK

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting … secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first ...

title: Service Desk Analyst Leeds Salary: £25-£26 + Skill development & Career Progression + Benefits Location: Leeds, WF19 1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support, hybrid currently. You must … eligible to become SC Cleared . As 1st- 2nd Line Support/Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. ...

title: Senior 1st Line Service Desk Analyst Manchester PC0226-4 Salary: £27-£29k + Skill development & Career Progression + Benefits Location: Manchester, M16 Senior 1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Manchester- Mon – Fri needed to provide … user support – Hybrid role. As 1st- 2nd Line Support/Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory any experience with Group Policy & SCCM will be an advantage. Successful ...

DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community … incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor ...

DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community … incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor ...

Service Desk Analyst Salary: £28,000 – £30,000 Location: Fully remote (quarterly meet-ups - fully expensed) Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote opportunity offers hands-on exposure … cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step. Key responsibilities: Log calls ...

Senior IT Service Desk Analyst Full time, Permanent Location Onsite Glasgow with regular travel across other sites Closing date: 9 March Who we are: Were not just talking about making a difference, were making it happen. We generate dispatchable, renewable power and create stable energy … working hard to decarbonise the planet for generations to come. About the role: Youll be an integral part of the global Service Desk team, solving IT related issues for colleagues across the UK, North America, Canada and Japan. Youll get to put your passion for delivering great customer ...

Service Desk Analyst + DV Cleared role + £400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support … mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong ...

Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services As a 1st Line Service Desk Analyst, you will be the first point of contact for users seeking technical assistance. You’ll log, categorise, and manage … both telephone and deskside support, with a strong focus on communication, accuracy, and customer satisfaction. Key Responsibilities Log, classify, and process IT incidents and service requests accurately. Provide first-line troubleshooting, investigation, and diagnosis. Perform routine daily system checks (e.g., backups, server checks). Escalate more complex issues ...

Role: Service Desk Analyst Location: Hertford, Hertfordshire Model: Hybrid-working Salary: Up to £32,000 Overview We are seeking an experienced Service Desk Analyst with strong 2nd line support capability to join a Managed Service Provider (MSP) environment. The role involves supporting multiple … resolution. You will work in a fast-paced, client-facing environment, delivering high-quality technical support, adhering to SLAs, and contributing to continual service improvement across a diverse customer base. Key Responsibilities Provide technical support to end users across Windows 10/11 and Microsoft-based systems ...

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant … include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities ...

Service Desk Analyst Full time, 37.5 hours a week £25,700- £28,500 per annum Fixed term role until 31 December 2026 The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people … enjoy the simple pleasures that camping can bring. We are recruiting for two Service Desk Analysts to work within our Technology & Change team. The Service Desk is the first point of contact for users seeking technical assistance. They provide support for hardware, software, and network issues ...

Service Desk Analyst Location: Epsom Working Hours: Shift work between 7am - 6pm, with 1 in 4/5 weekends Benefits: Competitive salary, Hybrid working, Pension contributions, Bonus scheme, Car scheme, Private medical cover, Wellbeing support, Onsite gym, 25+ days holiday plus volunteering leave, Flexible working, Training opportunities … more! We're looking for a skilled IT Service Desk Analyst to join a busy support team in a well-established financial services company. You'll provide 1st and 2nd line support, occasionally 3rd line, to internal teams and partners. Strong communication and a customer focused approach ...

Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: £30,000 to £35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line … support on an IT Service Desk to become a service desk lead mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude ...

Service Desk Analyst - 1st/2nd Line Support - ITIL - Windows 11 - SCCM - Qualys - Intune - Power Apps Overview To provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a hybrid role that … Collaboration/Communication Knowledge Management/Asset Management/Reporting & Regulatory Vulnerability Management (Client Estate) Microsoft Power Apps Essential Skills 5+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role Working knowledge and understanding of ITIL framework and the ability ...

Lewisham Council are seeking an experienced and customer-focused IT Service Desk Analyst to join their on-site support team for an initial three-month contract. This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a fast-paced environment … committed to delivering a high-quality service to users across the organisation. About the role As an IT Service Desk Analyst, you will provide both first- and second-line technical support to council staff. You will manage and resolve a wide range of IT incidents ...

Service Desk Analyst £14.18 per hour Full-time, Temporary to 5th May Office-based Overall job purpose: To provide first-line IT support to staff and students via telephone, in-person service desk, and digital ticketing platform, contributing to an accessible, responsive, and user-focused … support service across the University. Key responsibilities: Act as a first point of contact for incoming IT queries, managing a personal queue of customer calls and tickets. Provide support primarily via telephone, as well as through the in-person IT Support Desk and digital ticketing systems. Identify, gather ...

Service Desk Analyst Liverpool - on site once a week £150 per day (Inside IR35) 3 months PLEASE NOTE FOR THIS ROLE, YOU WILL NEED TO BE BASED IN THE NORTH WEST AND WITHIN A COMMUTABLE DISTANCE TO THE OFFICE IN LIVERPOOL An IT Service Desk Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this ...

summary A new and exciting opportunity has arisen to join the MY Digital Service Desk team as a Digital Service Desk Analyst at The Mid Yorkshire Teaching NHS Trust. The Digital Service Desk team, in conjunction with other teams within Digital Services, delivers … Trust-wide first line support to staff via telephone, remotely and in person, providing users with excellent service and support to deliver their roles safely and effectively. We are looking for a friendly, motivated and enthusiastic individual who is passionate to deliver high-quality, customer-focused first-line ...

summary Band 4 Service Desk Analyst The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion … will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post ...

DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community ...

Role: Service Desk Analyst Location: Hertford, Hertfordshire Model: Hybrid-working Salary: Up to £32,000 Overview We are seeking an experienced Service Desk Analyst with strong 2nd line support capability to join a Managed Service Provider (MSP) environment click apply for full ...

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills … adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities ...

Role: Service Desk Analyst Location: Wellingborough, Northamptonshire (Hybrid Working + Occasional Client Site Visits) Salary : Up to £35,000 per annum Overview We are currently seeking a proactive and customer-focused Service Desk Analyst to join a growing IT team based in Wellingborough click ...