Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system. You will have experience of Windows, M365, Teams telephony, support desk and customer contact. You will also have strong … to muck-in and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery. Qualifications and Education 1 Educated to GCE A level or equivalent standard. Experience of IT, communications, telephony (Teams) and mobile devices, including mobile … device management (MS Endpoint), thin clients and laptops. Experience of support desk and customer contact. Ability to understand and take account of end user/customer needs, able to converse appropriately. Understanding of hardware and software in use in the authority to carry out IT and/or telephone More ❯
IT ServiceDeskAnalyst Manchester 25,000 - 30,000 Basic + Progression + Global role + Market Leader + Exceptional career offerings + Hybrid role Outstanding opportunity for an information technology professional to progress within a global, market leading manufacturer as an IT ServiceDesk Analyst. Our client is huge about the development and continuous improvement of their service, products and people resulting in clear and quick succession planning. This is a pivotal role where you will be working alongside a lean team of enthusiastic experts in a newly formed and impressive team. … Our client is looking for an IT ServiceDeskAnalyst who is eager to learn from the best and progress from taking on more responsibility. This is a global role where you will be communicating and working with an international team who are operating a 24/ More ❯
IT ServiceDeskAnalyst Manchester £25,000 - £30,000 Basic + Progression + Global role + Market Leader + Exceptional career offerings + Hybrid role Outstanding opportunity for an information technology professional to progress within a global, market leading manufacturer as an IT ServiceDesk Analyst. Our client is huge about the development and continuous improvement of their service, products and people resulting in clear and quick succession planning. This is a pivotal role where you will be working alongside a lean team of enthusiastic experts in a newly formed and impressive team. … Our client is looking for an IT ServiceDeskAnalyst who is eager to learn from the best and progress from taking on more responsibility. This is a global role where you will be communicating and working with an international team who are operating a 24/ More ❯
1st Line ServiceDeskAnalyst, with proven experience of providing 1st line and desktop user support, is required for an initial 3 month contract, based in Exeter, Devon, paying from £145 - £165/day. 1st Line ServiceDeskAnalyst Based in Exeter, Devon (Full … contract £145 - £165/day (Umbrella Company) This position is working inside of IR35. Working within the existing IT support team, the 1st Line ServiceDeskAnalyst will be responsible for being the face of IT and providing first fix support for IT issues. You'll be … Ideally a good understanding of Identity and Access Management (IAM) concepts - Excellent communication & stakeholder management experience This position would suit a 1st Line Support Analyst/ServiceDeskAnalyst/ServiceDesk Engineer/IT Technician/ServiceDesk Technician/1st More ❯
Job summary This is an exciting opportunity to working within the ServiceDesk Team at South West Yorkshire Partnership NHS Foundation Trust. The servicedesk analysts are the first point of contact between the IM&T Department and our customers and are responsible for general IT … worked in an IT environment and have an interest in problem solving along with knowledge of Microsoft products including Office and Active Directory. The ServiceDesk functions is looking to grow and evolve, so the ability to embrace change and maintain a positive outlook is essential, along with … and with the trusts external providers. The post holder will also be expected to take an active role within the team and contribute to service improvement. Excellent people and communication skills are essential to maintain effective communication links. Previous experience of working on a ServiceDesk, using More ❯
We are currently recruiting for a ServiceDeskAnalyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role. You would be working Monday to Friday, 37 hours a week, working 08.30-17.00 Mon/Thur and 08.30-16.30 … Friday. Please note: Experience working in a ServiceDeskAnalyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST … YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT ServiceDeskAnalyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT More ❯
excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our London office as a ServiceDeskAnalyst on a 6 month fixed term contract. Purpose of the role: Working … under the operational supervision of the ServiceDesk Team Leader and reporting into the Customer Services Manager, the IT ServiceDesk Team are responsible for providing the First Line IT Support service for approved IT services and systems. Phone-based, they are responsible for management More ❯
strategy for the Firm. The IT Group is divided into two sections which are Technical Support and Customer Support. The Customer Support section provides ServiceDesk support and IT training. The Technical Support section oversees and maintains the back-office structure, implements new technologies and acts as third … line support. The ServiceDeskAnalyst will report to the ServiceDesk Manager and be assisted and guided by the Senior IT ServiceDesk Specialists and the ServiceDesk Specialists. The ServiceDeskAnalyst will be the primary … point of contact within the IT ServiceDesk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. Roles and Responsibilities Providing a professional and consistent level of technology support to all staff Responding to incoming incidents and requests at More ❯
Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles … as information citizens in a connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change … . Customer Services comprises of a ServiceDesk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and More ❯
Role: ServiceDeskAnalyst (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is … an exciting opportunity for an experienced ServiceDeskAnalyst to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The ServiceDeskAnalyst plays a critical role in delivering high-quality support to their clients. … you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties of the ServiceDeskAnalyst: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution More ❯
Worthing, West Sussex, South East, United Kingdom Hybrid / WFH Options
AWD Online
Technical Support Engineer/IT ServiceDeskAnalyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS and Exchange Server is required for a leading IT management solutions provider based in … Week from Home) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer/IT ServiceDeskAnalyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting … Windows Server OS, SQL, IIS and Exchange Server. Working as a Technical Support Engineer/IT ServiceDeskAnalyst you will join the team to manage support cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT ServiceDeskAnalystMore ❯
JOB DESCRIPTION Job Title: ServiceDeskAnalyst Reporting to: ServiceDesk Manager Location: Ashford Overall Objective To work as part of the UNA IT ServiceDesk team to provide a high level of support and service to the English language user community … incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on ServiceDesk calls spanning a wide range of applications, systems and hardware. Create detailed servicedesk calls in AskMe (ServiceNow) tool, monitor … for new equipment. Assist users with IT equipment location moves around the site. Project work: Application and new equipment rollouts, audits. Day-to-day ServiceDesk activities including: dealing with contractors, managing the ServiceDesk email inbox, phone calls, chats, walk-ins and AskMe unassigned queue. More ❯
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
Premier Group
Senior ServiceDeskAnalyst Edinburgh (Hybrid working - 3 days in the office) £35,000 - £40,000 (dependent on experience) Our client is looking for a Senior ServiceDeskAnalyst, who will play a vital role in the support function for their Central Edinburgh based … office. The successful Support Analyst will be comfortable with 2nd Line responsibilities and assisting with both on-site and remote support to circa 60-100 people. You will play a key role in evolving our servicedesk function, supporting users, solve complex problems, and drive productivity. You … human and automated efforts complement each other Document and track incidents, contributing to knowledge base development Stay updated on new technologies to maintain effective service delivery Skills & Experience: Experience within a ServiceDesk/Technical Support role A problem solving mindset, curious and someone who looks to More ❯
Job Title: Senior ServiceDeskAnalyst Location: Derby Salary: £35,000 About the Role: Our client, a leader in IT services, is seeking a Senior ServiceDeskAnalyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support … within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver … 2nd and 3rd line support within an ITIL-based servicedesk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents More ❯
and share your information. time left to apply End Date: May 3, 2025 (21 days left to apply) job requisition id R Job Description: ServiceDeskAnalyst Location: Cromwell Hospital, London Fixed-term contract for 6 months Salary range: £30,500 to £31,000 a year dependent … patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. The ServiceDeskAnalyst is the first point of contact for Service Requests and IT-related Incidents within the Cromwell Hospital. The role … is involved in the resolution of both hardware and software related IT incidents and Service Requests and will provide escalation paths to the 2nd and 3rd line IT support functions where required. Hours of work: Monday to Friday: Shift pattern of the following More ❯
ServiceDeskAnalyst 3-Month Contract £15.62 Per hour Umbrella Bournemouth Your New Company A large public sector client looking for a ServiceDeskAnalyst with excellent customer service skills to join the team due to staff illness and busy period. The ServiceDeskAnalyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The ServiceDesk provides the first point of contact for all IT related issues and requests. General Responsibilities * Incident management * Daily System Checks … with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and Fulfilment of requests according to the requirements of the business More ❯
ServiceDeskAnalyst East London (On site) £26,000 - £30,000 per annum VIQU have partnered with a leading company who are looking to expand their IT support team. The ideal candidate hold some experience within IT support roles, be hungry to learn and develop and hold … excellent communication skills. This position requires the candidate to be on site five days a week in East London. Duties of the ServiceDeskAnalyst: ' • Provide first- and second-line IT support.' • Configure and maintain desktops, mobiles and desk phones.' • Use Active Directory and Exchange to … administer user profiles.' • Manage mobile devices with Intune.' • Troubleshoot Microsoft 365 and hardware issues.' • Fix server and networking connectivity isssues. Experience required for the ServiceDeskAnalyst: ' • Must hold previous experience within an IT support role.' • Experience using Active Directory/Azure ID and intune.' • Some experience More ❯
ServiceDeskAnalyst East London (On site) £26,000 - £30,000 per annum VIQU have partnered with a leading company who are looking to expand their IT support team. The ideal candidate hold some experience within IT support roles, be hungry to learn and develop and hold … excellent communication skills. This position requires the candidate to be on site five days a week in East London. Duties of the ServiceDeskAnalyst: Provide first- and second-line IT support. Configure and maintain desktops, mobiles and desk phones. Use Active Directory and Exchange to … administer user profiles. Manage mobile devices with Intune. Troubleshoot Microsoft 365 and hardware issues. Fix server and networking connectivity isssues. Experience required for the ServiceDeskAnalyst: Must hold previous experience within an IT support role. Experience using Active Directory/Azure ID and intune. Some experience More ❯
Colchester, Essex, South East, United Kingdom Hybrid / WFH Options
ITS Recruitment
IT ServiceDeskAnalyst - Professional Services Are you passionate about technology and delivering exceptional IT support? Join a gold-standard IT ServiceDesk that operates at the forefront of ITIL best practices, supporting a cutting-edge tech stack featuring best-of-breed cloud technologies. Why … Benefit from two weeks of paid training to ensure you deliver a white-glove service. About the Role We are seeking a proactive IT ServiceDeskAnalyst to provide first-class support to a global user base. You will play a key role in ensuring IT systems … for career progression. The role could be a good fit for someone who is looking to start or further their IT career as a ServiceDesk Analyst. IT ServiceDeskAnalyst - Professional Services More ❯
Join Our Team as a ServiceDeskAnalyst! Location: Warrington- fully office based while temping Contract Type: Temp To Perm Hourly Rate: £12.82 We're on the lookout for a dedicated and enthusiastic ServiceDeskAnalyst to join our vibrant team in Warrington! If … you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a ServiceDeskAnalyst, you'll be the first line of support for our valued customers. Your role … will include: Handling incoming queries and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver More ❯
ServiceDeskAnalyst Holborn, London, UK . Argus is where smart people belong a nd where they can grow. We answer the challenge of illuminating markets and shaping new futures. What we're looking for We are currently looking for an ambitious servicedeskanalyst … support across the EMEA region. You will work as a key member of a small team to ensure that a high level of customer service and support is maintained to all internal and external customers. The IT department is responsible for supporting and maintaining the company's IT systems … quickly and efficiently. In addition to responding to a broad range of queries ranging from setting up an email account to system diagnostics, the ServiceDeskAnalyst will work providing support to end users & assist with IT projects. Contributing to and enhancing the IT support provision across More ❯
IT ServiceDesk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. The IT ServiceDeskAnalyst is a front-line role, perfectly poised at the intersection of traditional servicedesk operations. … printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). ServiceDesk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. This IT ServiceDeskAnalyst opportunity will pay an annual salary up to £40,000, a 15% Annual Bonus, 9% Company Pension, Private Health and Dental Care and lots more! The role is hybrid based with 3 days a week in the office. If you are interested in applying for this opportunity More ❯
I am working with a leading FinTech company who are looking for an IT ServiceDeskAnalyst to join the team in Edinburgh. The role is part of the daily operations of the IT servicedesk, ensuring timely and effective resolution of end-user issues … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT servicedesk, ensuring timely and effective resolution of incidents and service requests. Work to the IT servicedesk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow servicedesk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯
Employment Type: Permanent
Salary: £25000 - £30000/annum Plus 11% non contribution pension
As part of the 24/7 European IT ServiceDesk team you will be working across a broad range of technologies and liaising with multiple areas of the business to support our European environment. Customer service will be your passion with hunger for learning and personal … development. This role will be part of the newly created IT Infrastructure and Operations team, within the Pilgrims Shared Services Centre. As a ServiceDeskAnalyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service … Monday to Wednesday: 08:00am - 12:00pm Friday: 23:59pm - 08:00am Key Responsibilities • A technologist at heart with a passion for excellent customer service • Ensure all incidents and requests (telephone, email, self-service and walk-ups) are handled and progressed within Service Level Agreements • Actively manage More ❯
ServiceDeskAnalyst Employment Type: Permanent Location: London - On Site My London client is looking for an IT Service Delivery Expert whose responsibilities are aimed at ensuring effective service delivery and continuous improvement in operations and customer service, including the end users for the … a key role in driving excellent customer satisfaction, successful project delivery, managing stakeholders, and fostering a collaborative environment. Additionally, you will manage escalations, monitor servicedesk performance, and drive continuous improvements in service delivery in conjunction with the ICT ServiceDesk Lead and other ICT … Oversee the end-to-end delivery of IT services, ensuring alignment with our expectations and organizational standards. Collaborate with cross-functional teams to implement service improvement initiatives that enhance service quality and efficiency. Manage relationships with suppliers, acting as the primary point of contact for service-related More ❯