51 to 75 of 87 Service Desk Analyst Jobs in the UK

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: Glasgow - 100% onsite Essential Skills: The ideal candidate will hold active SC clearance and a proven background … in Service Desk operations, with the following skills/experience: Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs. Experience in supporting EUC and 2nd line teams within a Public Sector … IT Service Environment. Experience in incident triage and resolution. Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies. Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO. To apply, please More ❯

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: Glasgow - 100% onsite Essential Skills: The ideal candidate will hold active SC clearance and a proven background … in Service Desk operations, with the following skills/experience: Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs. Experience in supporting EUC and 2nd line teams within a Public Sector … IT Service Environment. Experience in incident triage and resolution. Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies. Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO. To apply, please More ❯

A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in … a Technical support/Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase … closure on calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar More ❯

A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in … a Technical support/Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase … closure on calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar More ❯

IT service desk analyst Location Reading Pay - £130p/d inside ir35 through umbrella company Contract 2-3 months rolling contract Hours- standard office hours, Monday - Friday Must have previous IT working experience (2-5 Years) Required skills: - Plenty of Customer service experience - Previously worked as … an IT analyst - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Being a great problem solver thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. …/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to More ❯

Service Desk Technical Analyst Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Technical Analysts to … our team and play a vital role in delivering exceptional IT support to our valued clients over the phone, as part of our 5* Service Desk. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best … NSV) Security Check (SC) level. Starting Salary is £24,700 with twice-yearly increments subject to performance. Your future duties and responsibilities Join our Service Desk team and play a vital role in delivering exceptional IT support our valued clients over the phone. Key Tasks: • Provide over the More ❯

ICT Service Desk Analyst £28,195 per annum Stoke, Stoke-on-Trent308 London Road - Head Office Hours per week35 Contract typePermanent The role Our client is looking for someone to provide technical support for their ICT systems, giving great customer service and helping everyone to use … technology effectively. Job requirements: Providing excellent customer service on the ICT service desk, providing first and second line support. Making sure incident tickets are logged, triaged and resolved within agreed service level targets, providing great customer communication and updates from start to finish. Setting up and … duties as reasonably requested by management from time to time. Setting up new users and administrate user permissions and security. Delivering consistent outstanding customer service making sure that their customers satisfaction levels remain high. Working with various teams and colleagues to determine specific issues and support smarter ways of More ❯

The role of Service Desk Analyst sits within the UK Information Systems (UKIS) department and reports in to the Head of IT Operations. UKIS is based in Manchester, providing support to Rubix UK, Ireland, Iceland & Group UK sites throughout the UK. The purpose of the role is … Respond to phone calls and emails establish the level of assistance required and seek to provide solutions Log all incidents and requests on the Service Desk Management system Take ownership of user issues Provide suitable workarounds and/or contingencies where appropriate Maintain active communications with the end … user to ensure that they are aware of status Maintain a log of progress in the service management system If necessary, progress the call to the next line of support and/or any appropriate third party for further assistance Proactively identify recurring incidents and initiate problem management processes More ❯

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Halifax Package: Competitive salary, plus bonus and additional company benefits About Ricoh: Ricoh is a global technology business. As a company born … more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service … Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. Responsible for providing first line More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Halifax Package: Competitive salary, plus bonus and additional company benefits About Ricoh: Ricoh is a global technology business. As a company born … more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service … Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. Responsible for providing first line More ❯

IT Service Desk Analyst - Professional Services (1st/2nd Line Hybrid) Shape the future of IT support in a role that goes beyond the basics. Are you passionate about technology and ready to tackle more than just password resets? Join a high-performing IT Service Desk More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best … service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time More ❯

Service Desk Analyst – 4 Day Week (7am to 7pm Shifts) Location: London & Portsmouth Salary: Up to £28,000 base salary + 15% shift allowance (guaranteed total of £32,200 per year) Shift Pattern: 4 days on/4 days off (rotating 7am-7pm | 7pm-7am to cover … and the Knowledge Base Manage and update tickets within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday request procedures Complete mandatory training and contribute to continuous service improvement initiatives Requirements: Previous 1st Line IT support experience Strong customer service skills, ideally in a Contact Centre environment Experience using ticketing systems (preferably ServiceNow) and communication tools like Jabber, Webex, Microsoft Teams Familiarity with Outlook, Citrix, VPN, Virtual Desktop, and end-user troubleshooting Strong problem-solving skills More ❯

Service Desk Analyst – 4 Day Week (7am to 7pm Shifts) Location: London & Portsmouth Salary: Up to £28,000 base salary + 15% shift allowance (guaranteed total of £32,200 per year) Shift Pattern: 4 days on/4 days off (rotating 7am-7pm | 7pm-7am to cover … and the Knowledge Base Manage and update tickets within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday request procedures Complete mandatory training and contribute to continuous service improvement initiatives Requirements: Previous 1st Line IT support experience Strong customer service skills, ideally in a Contact Centre environment Experience using ticketing systems (preferably ServiceNow) and communication tools like Jabber, Webex, Microsoft Teams Familiarity with Outlook, Citrix, VPN, Virtual Desktop, and end-user troubleshooting Strong problem-solving skills More ❯

Victoria St, London SW1E 5JL, UK Job Description Posted Wednesday 26 March 2025 at 01:00 We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across … the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. Responsibilities for this role include but are not limited to: Assisting colleagues via email, telephone, in person, and MS Teams. … disruption. Maintaining IT equipment, including preparing meeting rooms for online presentations. Contributing to knowledge sharing within the team. Supporting IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM More ❯

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: Glasgow - 100% onsite Essential Skills: The ideal candidate will hold active SC clearance and a proven background … in Service Desk operations, with the following skills/experience: Experience in 1st Line Sup... More ❯

2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday – Friday 8:00am – 5:00pm Salary: £28,500 - £33,000 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x … death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients’ needs … escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Proven experience working in a helpdesk environment More ❯

2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday Friday 8:00am 5:00pm Salary: £28,500 - £33,000 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x … death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients needs … escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Proven experience working in a helpdesk environment More ❯

Fixed Term Contract Contract Length: 12 months (Potential to be extended) Working Pattern: Full Time Are you passionate about technology and providing exceptional customer service? Our client is seeking a dedicated Service Desk Analyst to join their Internal Employee Technology Support team. This role will play … Windows 10/11 and iOS devices (iPad/iPhone). Utilise ticketing systems to log, track, and resolve issues efficiently. Deliver outstanding customer service, addressing user inquiries and concerns with professionalism and empathy. Participate in in-house training to enhance your skills and knowledge of the tools and …/11 operating systems and iOS devices. Excellent communication skills, both verbal and written, to ensure clear and effective interaction with users. Strong customer service orientation with the ability to handle various user requests and problems effectively. Experience in a technology call centre or customer service environment is More ❯

As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business … skills and the ability to work well under pressure in a fast-paced environment. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines. Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop More ❯

We are looking for a Service Desk Analyst Level 1 to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within … the team. Previous experience working in a customer service environment is essential. Previous experience working in a tec... More ❯

We are looking for a Service Desk Analyst Level 1 to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within … the team. Previous experience working in a customer service environment is essential click apply for full job details More ❯

A leading Metals company looking for a 1st line IT Technician/Service Desk Analyst role to provide 1st line hands on support to over 4000 user base. You will act as first point of contact for users seeking technical assistance via phone, email, or ticketing system More ❯

Service Desk Administrator/Advisor Melksham Full-time, Permanent £24,600 per annum Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you. We More ❯

Service Desk Administrator/Advisor Melksham Full-time, Permanent £24,600 per annum Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you. We More ❯