Service Desk Analyst
- Hiring Organisation
- Pearson Whiffin Recruitment Ltd
- Location
- Gloucester, Butterrow, Gloucestershire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £180 - £200/day
user-related issues Support device security, patching, compliance, and asset management Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals … troubleshooting Experience with MDM tools such as Jamf is advantageous but not essential Knowledge of Microsoft 365 and identity/access management solutions Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Experience in hybrid cloud environments Scripting or automation knowledge (Bash, PowerShell ...