Customer Success Manager (Cisco)
- Location
- City Of London, England, United Kingdom
portfolio of mid-tail customer accounts, aligned to customer outcomes, adoption, and renewal readiness. The role combines customer engagement and advocacy, risk management, and outcome-based success planning, while working collaboratively across internal teams to drive retention, value realisation, and a high-quality customer experience. What Success Looks Like … Planning & Business Reviews Develop and maintain success plans and KPIs for each account. Run 6-monthly business reviews for non-exception accounts. 3. Risk Management & Renewal Readiness Identify early warning signals and manage risk across the mid-tail portfolio. Keep accounts renewal-ready by tracking consumption, usage, and lifecycle ...