be accountable for timely and cost effective delivery of source materials from our partners. In addition, you will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is critical. This role will work with executive-level leadership within … vary based on partner and may include marketing, rights management, IT, engineering, Localization, Compliance, and digital operations teams. In addition to account management, the Partner Operations Manager will conduct analysis to identify opportunities for process improvement, product development, and cost reduction. Partner Operations Managers act as the general manager for partners, owning their content delivery experience and success. Key … job responsibilities - Conduct TrendAnalysis and Deep Dive partner performance against KPI targets to drive perfect delivery to Prime Video - Consult and Advise internal stakeholders (ranging from Content Acquisition to Product Teams) on partner capabilities and system requirements to ensure delivered assets will achieve optimum value - Advocate on behalf of partners and internal business stakeholders to ensure PV More ❯
with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption and adherence to ITSM … .and supporting Cloud environments across multiple customers. Demonstrable ITIL experience - able to deliver ITIL-aligned service management to external customers, including identifying service improvement opportunities through case and incident trend analysis. Solid grounding in ITIL - hands-on experience with incident, problem, and change workflows in complex, multi-vendor infrastructures. Excellent stakeholder management skills - focussed on service excellence and customer More ❯
date and aware of the status of their query. Update the ticketing system with high-quality information, allowing other colleagues to understand the status and actions performed, enabling downstream trend analysis. Identify, investigate, and resolve application issues efficiently, offering basic solutions and/or workarounds. Escalate issues which cannot be resolved remotely to the relevant team or external vendor … other agreed application maintenance tasks. Make recommendations on how service levels and infrastructure working practices may be improved to enhance productivity or reduce downtime. Capture user feedback for subsequent analysis to inform future application development. The Main Skills and Experience for This Role Essential Proficiency in managing and troubleshooting Windows environments. Experience with device management tools (Intune, MDM tools More ❯
and presenting MI in an intuitive format. Experience of the following: Skilled in data visualization to deliver effective MI dashboards Use of strong analytical skills across data sets, identify trendanalysis, compliance deviations & KPIs reporting Scripting and automation techniques/languages (e.g. Python, PowerShell, or equivalent) Managing complex data including transformation & normalisation of data sources Delivery within an More ❯
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
with stakeholders at all levels. Strategic Participation: Attend Programme Delivery Groups (PDGs) and deliver crucial capital programme data to support informed investment decision making across the company. Reporting Tools & TrendAnalysis: Lead the use of advanced reporting tools to analyse and present data on the capital programme, identifying trends in cost, time, and delivery performance across the company. More ❯
system application-related issues, recording all troubleshooting steps and information in the IT Service Management tool. Generate system and component capacity management reports on a weekly basis and conduct trend analysis. Manage and maintain Windows Server Services, such as Active Directory, DNS, DHCP, and certificate services. Providing advanced technical support to other department teams Ensure all systems and services More ❯
London, England, United Kingdom Hybrid / WFH Options
Starr Underwriting
Job Description The Role As the Complaints Data Analyst, you will work with the Complaints Management Team to source and analyse data, producing reports and analysis to support root cause analysis and continuous improvements in products and practices affecting customers and front-line services. Responsibilities Support the Complaints Team by generating data analysis and enhancing reporting capabilities. … Utilise Power BI and other tools to conduct analysis and create reports that inform business decisions. Collaborate with stakeholders across the business to address data source and quality challenges. Work with the Complaints Manager and Conduct Team on customer outcome testing and assurance activities as required by regulators. Coordinate with the Compliance & Conduct Teams to identify and escalate conduct … risks arising from complaints. Partner with functions like Claims, Conduct, and Underwriting to facilitate data-driven decision-making. Assist in data and trendanalysis to identify conduct risks and recommend process improvements. Support relevant conduct and regulatory reporting. Contribute to projects focused on customer complaints experience and outcomes, including Consumer Duty and Customer Vulnerability initiatives. Skills and Experience More ❯
in the reinsurance market. Key Responsibilities Cyber Risk Assessment & Analytics Assist in the evaluation of cyber risks associated with insurance and reinsurance portfolios. Support cyber catastrophe modelling and scenario analysis for risk aggregation. Conduct quantitative and qualitative assessments of cyber threats, and their potential financial impacts. Threat Intelligence & Market Research Monitor emerging cyber threats, incidents, and regulatory developments affecting … the (re)insurance market. Support the development of industry insights and trendanalysis to help cedant decision making Run analysis on cyber risk accumulation and systemic risk factors. Portfolio & Exposure Management Assist in analyzing cyber exposure data from cedents and clients. Support the development of risk appetite frameworks and accumulation controls. Work with actuarial and broking teams More ❯
services and business intelligence teams to leverage existing reports and formats while coordinating on bespoke elements when required Who You’ll Work With A strategy pod charged with developing analysis based solutions A leading Financial sector account team working in over 25 countries Reports to - Global Strategy Director Key Qualifications At least 3 years of experience in business analysis (ideally within the real estate or FM sector) as well as prior experience with using data to drive business solutions Proficiency in analysis such as cost ratios, productivity or success rates and other data modeling (understanding of financial analysis and ROI/NPV methodologies is a merit) Technology literacy, including familiarity with Tableau, Powe Bi and similar … tools High data literacy and the ability to link data to a real-life setting Ability to connect commercials to strategy through performing market research and trendanalysis including feasibility of business initiatives and developing budgets A bachelor’s degree in a related field such as finance, economics or accounting. (Advanced qualifications such as an MBA are desirable More ❯
Assist SAM Practice Leadership in delivering services to global clients. Support team members to ensure consistent delivery, adherence to standards, and continuous improvement. Client Consulting and Solutions Provide consultancy, analysis, advice, and guidance to client organizations. Serve as the point of contact for solutions and questions related to software licensing. Facilitate Unisys and client standard processes for ITIL core … data related to service levels and operational effectiveness. Provide training and mentoring to ensure process guidelines are understood and followed. Conduct workshops to identify and address process deficiencies. Review trendanalysis for proactive problem management. Work with Service Delivery Managers to monitor SLA performance. Business Development Leverage technical expertise to support business development and proposal development. Support solution More ❯
e.g., Oracle Fusion, Paris). Detect and mitigate fraud, implement data governance, and ensure compliance with regulatory and internal standards. Identify and resolve data discrepancies through audits, reviews, and analysis of large data sets. Support continuous process improvements in collaboration with the Global Process Owner and cross-functional teams. Collaborate with teams (e.g., Procurement, Tax, Treasury) to align on … provide recommendations. Curiosity with a continuous improvement approach. Risk and fraud awareness. Strong interpersonal and time management abilities. Excellent interpersonal skills to be able to explain root cause findings, trendanalysis and process improvement suggestions. Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than More ❯
Engineers Timely ticket management, sharing updates/progress reports with customers Continuous improvement of the ticketing management processes Trigger technical escalations where required Manage Major Incidents Run reports and trendanalysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding More ❯
and report on SLAs, KPIs, and service health for all technology suppliers (MSP and non-MSP). Manage the incident and problem lifecycle, ensuring timely resolution and root cause analysis for major issues. Lead service reviews and coordinate post-incident reviews and continuous improvement actions. Collaborate with Product Owners to prioritise operational fixes and stability improvements. Act as the … or restaurant industry Excellent stakeholder engagement skills, especially with business-facing teams Experience working with or managing outsourced IT service providers Strong analytical and reporting skills (e.g., service dashboards, trendanalysis) ITIL certification (Foundation or above) Experience with POS systems, payment technologies, or BOH platforms (e.g. Oracle, Fourth) Familiarity with service management tools (e.g., TopDesk) Personal Attributes: Calm More ❯
and report on SLAs, KPIs, and service health for all technology suppliers (MSP and non-MSP). Manage the incident and problem lifecycle, ensuring timely resolution and root cause analysis for major issues. Lead service reviews and coordinate post-incident reviews and continuous improvement actions. Collaborate with Product Owners to prioritise operational fixes and stability improvements. Act as the … or restaurant industry. Excellent stakeholder engagement skills, especially with business-facing teams. Experience working with or managing outsourced IT service providers. Strong analytical and reporting skills (e.g., service dashboards, trendanalysis). ITIL certification (Foundation or above). Experience with POS systems, payment technologies, or BOH platforms (e.g., Oracle, Fourth). Familiarity with service management tools (e.g., TopDesk More ❯
Practice Leadership in delivering its services to our global clients Support SAM Practice team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement. Provide consultancy, analysis, advice and guidance to client organisations Provides point of contact for solutions and related questions or issues on software licensing Facilitates Unisys and client standard processes for ITIL core … to ensure that process guidelines are understood and followed. Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation Reviews trendanalysis to conduct Proactive Problem Management and eliminate reoccurring issues Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately Business Development More ❯
and workload with Engineers Timely ticket management, sharing updates/progress reports with customers Continuous improvement of the ticketing management processes Trigger technical escalations where required Run reports and trendanalysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding More ❯
matches and determine if they are true matches or false positives. Enhanced Due Diligence: Drafting internal Enhanced Due Diligence reports to share with the second line teams for review. TrendAnalysis: Proactively analyse data on identified trends and suggest potential new controls to the team leader. Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams … qualification such as ICA or ACAMS or equivalent. An understanding of the card acquiring and business banking space. Knowledge of both the UK and EU AML regulations. Strong data analysis skills with the ability to extract insights using SQL. Excellent communication and teamwork skills. Highly organized and have strong attention to detail. Highly motivated and enthusiastic individual who thrives More ❯
results. Key Accountabilities Technology Strategic Support : Provide strategic guidance on adopting and integrating new technologies to align with organizational objectives. Support and drive decision-making with streamlined technical market analysis, combined with organizational knowledge of Liberty Global (including Opco, Growth portfolios etc.) to drive new revenue streams across the organization. Accountable to technically define the latest technology solutions that … ensure reliability, security & performance to meet or exceed customer expectations. Lead or support the identification and execution of transformation initiatives to enhance efficiency and effectiveness, including market research and trend analysis. Collaborate with the CTO and senior leaders to develop and execute technology strategies and partnerships. Technology Program Management: Manage and oversee new technology programs, ensuring delivery on time … ensure seamless execution. Address OpCo-specific challenges with tailored, effective solutions. Continuous Improvement & Change Enablement Deliver strategic insights to stakeholders to support mid- to long-term technology planning. Conduct analysis, including sensitivity assessments, to underpin informed technology choices within the product and technology roadmap. Foster a culture of continuous improvement by identifying opportunities to build internal capabilities and enhance More ❯
to create reports that provide solutions to clients' challenges. Attain a detailed understanding of the cloud-based financial software and applications in our portfolio, to build basic reports for trendanalysis and key data presentation for clients. Participate in database management within data warehouses and data lakes for consolidating client systems and data. Handle client support queries related More ❯
senior stakeholders across EMEA Take the lead on desktop support for internal users (predominantly Lenovo/Apple) Troubleshoot, diagnose, and resolve technical issues efficiently and professionally Provide incident and trendanalysis, identifying and advising on service improvement opportunities Support the procurement, configuration, and asset lifecycle of end-user devices Manage and support video conferencing (Zoom, Teams, AV setups More ❯
senior stakeholders across EMEA Take the lead on desktop support for internal users (predominantly Lenovo/Apple) Troubleshoot, diagnose, and resolve technical issues efficiently and professionally Provide incident and trendanalysis , identifying and advising on service improvement opportunities Support the procurement, configuration, and asset lifecycle of end-user devices Manage and support video conferencing (Zoom, Teams, AV setups More ❯
matches and determine if they are true matches or false positives. Enhanced Due Diligence: Drafting internal Enhanced Due Diligence reports to share with the second line teams for review. TrendAnalysis: Proactively analyse data on identified trends and suggest potential new controls to the team leader. Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams … qualification such as ICA or ACAMS or equivalent. An understanding of the card acquiring and business banking space. Knowledge of both the UK and EU AML regulations. Strong data analysis skills with the ability to extract insights using SQL. Excellent communication and teamwork skills. Highly organized and have strong attention to detail. Highly motivated and enthusiastic individual who thrives More ❯
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
AIRBUS Defence and Space Limited
the new generational spacecraft project. HOW YOU WILL CONTRIBUTE TO THE TEAM Day-to-day monitoring of the AIRBUS spacecraft payload subsystems. Provide, review and report on spacecraft payload trendanalysis data. Provide technical support to on-station and prospective operations. Liaise with spacecraft design and operations teams to optimise operations. Monitor new spacecraft during Payload definition, Integration More ❯
scripts; Responsible for providing client support during acceptance testing; Manage and maintain Automated and Manual Test Case baselines; Document Test Results; Defect lifecycle management, including identification, classification, debugging and trendanalysis; Produce Test Reports, requirement verification matrices and interim reports for stakeholders at a range of management levels; Responsible for coaching and mentoring other testers within the team. More ❯
point of escalation for operational issues Implement customer facing weekly, monthly and quarterly operational reviews Review and manage SLA and RCA reporting, setting KPI’s where required, allowing for trendanalysis Working with cross-functional groups from Development to Operations, Professional Services to Sales Manage and streamline cross-team processes On-boarding of new customers and ensuring smooth More ❯