Level 2 Service Desk Analyst JBLE1 NI
- Hiring Organisation
- Enso Recruitment
- Location
- Antrim, Co. Antrim, UK
include: Providing Level 2 technical support across a range of customer environments Taking ownership of escalated incidents through to resolution Troubleshooting Microsoft 365, Windows, networking, cloud and infrastructure issues Supporting Microsoft 365 including Exchange Online, Teams, SharePoint and OneDrive Supporting Entra ID/Azure AD, Active Directory … user access Troubleshooting Windows desktop and endpoint issues Diagnosing LAN/WAN, Wi-Fi, VPN, DNS and DHCP issues Supporting endpoint security, MFA, email security and patch management Managing user onboarding, offboarding and device configuration Providing remote and occasional onsite customer support Escalating complex infrastructure, networking and security ...