support. The role: Provide on-site and remote technical support for clients across various sectors. Diagnose, troubleshoot, and resolve complex hardware, software, and networking issues. Configure and manage Windows Server environments and Microsoft 365 tenants. Install, maintain, and support network infrastructure including firewalls, switches, and wireless devices. Support and administer Active Directory, Group Policies, Hyper-V, and SharePoint … contribute to internal knowledge sharing. Assist with the design and implementation of IT solutions for customers. The individual: Excellent customer service and communication skills. Strong technical knowledge of: Windows Server 2012+ and Windows10/11 o Active Directory and Group Policy o Hyper-V virtualisation Microsoft 365 tenant and SharePoint Online administration Network More ❯
Sunderland, Tyne and Wear, England, United Kingdom
Nigel Wright Group
a similar role. Full UK driving licence with business insurance. Strong workload management and prioritisation skills. Logical and thorough fault-finding and troubleshooting abilities. ITIL awareness. Technical Skills MicrosoftWindows10/11 and Office applications. Windows Server 2016/2022 and core services (DHCP, DNS, DFS, NPS, Hyper-V, ADCS). Active Directory …/EDR, and cloud security platforms. Intune console management. Vulnerability management. Veeam backup solutions. Security best practices. Desirable Certifications Microsoft 365 Fundamentals Microsoft Azure Fundamentals Microsoft Azure Administrator Windows Server Hybrid Administrator Benefits: Competitive salary based on skills and experience. Pension scheme. Occupational sick pay. Training and support for industry certifications. Cycle to work scheme. More ❯
Portishead, Bristol, Avon, England, United Kingdom
Your Talent Solutions
as the first point of contact for clients via phone, email, and ticketing system Provide basic technical support for desktops, laptops, printers, and mobile devices Troubleshoot issues with MicrosoftWindows, Office 365, and networking Escalate more complex tickets to Level 2 or Level 3 engineers when required Log and manage service desk tickets, ensuring updates and follow-ups … technical issues and resolutions Your Experience and Skills: Experience in an IT support or helpdesk environment (or strong personal/academic background in IT) Good working knowledge of: MicrosoftWindows10/11 Office 365 (Outlook, Teams, SharePoint, OneDrive) Basic networking (DNS, DHCP, IP addressing) Excellent communication and customer service skills A logical approach to problem More ❯
wide range of IT environments. Primary technology focus is Microsoft 365 - but you will also be involved with supporting and implementing many other technologies such as Active Directory, Windows Server, Hyper-V, Networking, Firewalls, Managed Wi-Fi, VoIP, Windows 11, Apple OS and more. The role is customer facing, both over the phone and in person. … experience dealing with multiple clients and/or sites in a similar MSP environment. Excellent customer service skills and experience. Excellent understanding and support experience of Microsoft 365, Windows Server , Active Directory, Windows10/11, IP Networking, Firewalls, Broadband Services. Full driving license and own vehicle. Preferable Requirements: Experience of hardware from HP More ❯
prioritise workload effectively and independently. High level of professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of MicrosoftWindows desktop environments (Windows10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support More ❯
prioritise workload effectively and independently. High level of professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of MicrosoftWindows desktop environments (Windows10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support More ❯
prioritise workload effectively and independently. High level of professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of MicrosoftWindows desktop environments (Windows10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support More ❯
to others and to remain calm and professional with colleagues and students. An active listener who is comfortable with offering their opinions in a constructive manner. Technical Skills: Windows Server 2012/2016/2019/22 Windows10 and 11 Active Directory support Office365 Microsoft Office: Desktop versions LAN & WAN technologies and protocols More ❯
to others and to remain calm and professional with colleagues and students. An active listener who is comfortable with offering their opinions in a constructive manner. Technical Skills: Windows Server 2012/2016/2019/22 Windows10 and 11 Active Directory support Office365 Microsoft Office: Desktop versions LAN & WAN technologies and protocols More ❯
who is eager to develop their technical skills and gain hands on experience in a dynamic IT environment. Responsibilities: Triage, diagnose, and resolve incidents and service requests across Windows10/11, Windows Server, Microsoft 365, and varied core business apps—meeting SLAs and keeping users informed. Provide first-line and second-line technical … on-call rota. Occasional travel to other UK offices. Requirements Essential Requirements for the Job: Experience working in an IT support or a related technical role. Familiarity with Windows operating systems and basic troubleshooting skills. Understanding of networking concepts and the ability to support networked devices. Strong desire to learn and develop skills within the IT field. Good More ❯
Liverpool, Merseyside, England, United Kingdom Hybrid / WFH Options
VIQU IT Recruitment
communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint Windows10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant More ❯
Workplace environment Hypervisor technologies (Hyper-V, AHV, or equivalent) Networking fundamentals, including LAN, IPv4, DNS, DHCP, Firewalls, Managed Switches, and VLANs Scripting or automation skills, such as PowerShell Windows Server (2008-2025) and Windows10/11 Active Directory administration Veeam Backup (desired but not essential) Linux/Unix administration experience (desired but not More ❯
You'll diagnose, fix, and document-fast and clean. Based at one HQ site, but some travelling to satellite offices in South East. What you'll do Troubleshoot Windows10/11, Microsoft 365 (Teams, SharePoint, Exchange), and on-prem AD/Azure AD. Image/deploy devices via Intune/Autopilot; handle joiner/mover …/leaver tasks. Tackle networking basics (DNS/DHCP, VPNs, switches, Wi-Fi) and light server work (Windows Server, Hyper-V/VMware). Deliver mini-projects: hardware refreshes, Wi-Fi upgrades, small site moves. Own tickets end-to-end, hit SLAs, and keep crystal-clear comms. What you'll bring 2nd line/Field experience (MSP or More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
WSR (Working Solutions Recruitment Services)
projects—from design to implementation 2nd Line IT Support Engineer Qualifications, Experience and Attributes: You’re confident, client-focused and technically sharp, with: Strong hands-on experience with Windows10 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies like … application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against More ❯
clients operational, secure, and well-supported. Your Responsibilities: Managing and resolving 1st and 2nd line support issues efficiently and professionally Troubleshooting across Microsoft 365, Teams, SharePoint, Outlook, and Windows10/11 Networking: DNS, DHCP, VPN, routers, switches, and firewalls Device setup and deployment including laptops, mobile devices, and VoIP systems Working alongside senior engineers on More ❯
clients operational, secure, and well-supported. Your Responsibilities: Managing and resolving 1st and 2nd line support issues efficiently and professionally Troubleshooting across Microsoft 365, Teams, SharePoint, Outlook, and Windows10/11 Networking: DNS, DHCP, VPN, routers, switches, and firewalls Device setup and deployment including laptops, mobile devices, and VoIP systems Working alongside senior engineers on More ❯
preferably including *A knowledge of networking, protocols and server architecture: LANs/WANs, switches, firewalls, DNS, TCP/IP, DHCP, Wi-Fi, VPNs, Active Directory; and *Proficiency in Windows10/11, with the latest Microsoft technologies including MS365 Office products, and recent macOS, plus *Exposure to Microsoft 365, Exchange, Azure, and Intune administration. *Excellent (verbal More ❯
Leicester, City of Leicester, Leicestershire, United Kingdom
Eclipse IT Recruitment
to providing exceptional customer service. Team-oriented mindset with openness to constructive feedback. Enthusiastic about learning new technologies and systems. Demonstrated expertise in supporting Office 365, Active Directory, Windows10/11, and Windows Server operating systems. In-depth knowledge of computer systems, including experience troubleshooting both hardware and software. Ability to diagnose and More ❯
escalating specialist problems. Provide end user training where required. Have at least 2 years' experience working in a technical role and have gained the following knowledge: Required Knowledge: MicrosoftWindows Server 2016 and upwards MicrosoftWindows10/11 Active Directory Virtualisation (Hyper-V, VMware) Office 365/Azure/Exchange Online Routing & Switching More ❯
smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering 1st & 2nd line technical support with professionalism and pace Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.) Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Managing tickets and resolving issues within SLAs Maintaining accurate client and system … documentation Recommending improvements and contributing to IT projects and rollouts What You ll Bring You re confident, curious and customer-focused, with: Strong hands-on experience with Windows10/11 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies More ❯
London Bridge / Hybrid / WFH / SE1, Billingsgate, United Kingdom Hybrid / WFH Options
Integral Recruitment Ltd
smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering 1st & 2nd line technical support with professionalism and pace Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.) Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Managing tickets and resolving issues within SLAs Maintaining accurate client and system … documentation Recommending improvements and contributing to IT projects and rollouts What You’ll Bring You’re confident, curious and customer-focused, with: Strong hands-on experience with Windows10/11 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Integral Recruitment Ltd
smoothly both remotely and on-site. Expect a busy, varied workload including: Delivering 1st & 2nd line technical support with professionalism and pace Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.) Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Managing tickets and resolving issues within SLAs Maintaining accurate client and system … documentation Recommending improvements and contributing to IT projects and rollouts What You’ll Bring You’re confident, curious and customer-focused, with: Strong hands-on experience with Windows10/11 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies More ❯
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Penelope
2nd line level providing desktop support to our clients and their users. We support organisations using a variety of cloud (Office 365, Azure, G Suite) and on-prem (Windows, Macs, Exchange, SQL etc ) environments so we will be looking to build-on your existing experience and to teach you some new things along the way. This role will … issues Experience supporting and administrating Office 365 and/or Google Workspace Experience supporting networking devices/functions such as DHCP, Wi-Fi, routers, broadband etc. Experience supporting Windows10 and common desktop software including Microsoft Office Basic understanding of cloud concepts Have the right to work in the UK At least two years experience * in … users and devices running MacOS Experience supporting virtualised infrastructure assets Experience of MDM (mobile device management) inTune/Apple Configurator Networking skills, TCP/IP, routing, DNS, etc MicrosoftWindows Server 2008 2019 experience A certified MCP (Microsoft Certified Professional) Experience working within a managed service provider (MSP) environment A Bachelor's Degree or equivalent advanced studies/ More ❯
Clerkenwell, London, England, United Kingdom Hybrid / WFH Options
Apache Associates
a passion for technology and delivering exceptional customer service? We’re looking for an experienced, proactive professional to join our growing London-based team, supporting both Mac and Windows environments across a diverse client base. About the Role You’ll be providing first- and second-line technical support to end users across a range of industries, ensuring smooth … day-to-day IT operations. The role will involve troubleshooting, system administration, and maintaining both on-site and remote infrastructure. Key Responsibilities Provide technical support for Mac and Windows operating systems, desktops, and laptops Manage user accounts, permissions, and group policies via Microsoft 365 and Azure AD Support and maintain network devices, printers, and mobile devices Diagnose and … internal teams to improve processes and documentation About You 2+ years’ experience in an MSP (Managed Service Provider) or similar multi-client support environment Strong knowledge of macOS, Windows10/11 , and core business applications Familiarity with Microsoft 365, Intune, Azure AD , and network fundamentals (DNS, DHCP, VPN, Wi-Fi) Excellent troubleshooting skills and a More ❯
to a civilian career To be considered for this position, candidates must be eligible for DV (Developed Vetting) clearance. What you'll be doing: Provide technical support for Windows desktop solutions, diagnosing and resolving issues. Work on virtual desktop infrastructures using Citrix XenDesktop. Test and release Windows desktop security patches. Create and maintain automated builds using … working one week in six. What you’ll bring: Strong understanding of patch management and deployment. Experience with MS Exchange, VMWare, Citrix VDI, Remote Access/VPNs, and Windows Server 2019/22. Familiarity with computer networks and security concepts, including firewalls and antivirus solutions. ITIL V4 knowledge. It would be great if you had: CCA-V/… CCA-P certification. Experience with Windows10/11 upgrades and software packaging. MS MECM and UE-V administration experience. If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! Employment Type: Full time More ❯