on experience working with ServiceNow including at least 3+ years in an architectural role. Hands-on delivery expertise across ITSM, CSM, ITOM, Discovery, and integrations. Strong working knowledge of CMDB design, Discovery, Event Management, and Service Mapping. Deep understanding of platform tools: Flow Designer, IntegrationHub, Scripting (JavaScript, Glide), Scoped Apps. Solid understanding of ITIL processes and experience with ITIL-aligned More ❯
in a similar role involving service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions. Experience with DevOps More ❯
platform's reliability and compliance posture. What we need: Proven experience managing IT incidents and problems in complex environments, including major incident handling. Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management. Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios. Strong documentation and analytical skills, with high attention to detail. Current SC Clearance More ❯
for ITOM and HAM implementation. Required Skills and Experience Proven experience as a ServiceNow Technical Architect with focus on ITOM and HAM Strong hands on experience with ServiceNow Discovery, CMDB and Hardware Asset Management. In depth understanding of the hardware asset lifecycle and how Discovery contributes to asset accuracy. Knowledge of MID Servers, network protocols, and cloud discovery methods. Ability More ❯
stakeholders. Key Responsibilities: • Analyse business requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal More ❯
service management principles. Knowledge of other modules of ServiceNow platform. Experience supporting, coaching, and mentoring less experienced colleagues. Experience of CI/CD, DevOps, modern development workflows. Experience with CMDB/CSDM. ITIL 4 certification. Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision. Technical skills We'll More ❯
service management principles. Knowledge of other modules of ServiceNow platform. Experience supporting, coaching, and mentoring less experienced colleagues. Experience of CI/CD, DevOps, modern development workflows. Experience with CMDB/CSDM. ITIL 4 certification. Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision. Technical skills We'll More ❯
service management principles. Knowledge of other modules of ServiceNow platform. Experience supporting, coaching, and mentoring less experienced colleagues. Experience of CI/CD, DevOps, modern development workflows. Experience with CMDB/CSDM. ITIL 4 certification. Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision. Technical skills We'll More ❯
service management principles. Knowledge of other modules of ServiceNow platform. Experience supporting, coaching, and mentoring less experienced colleagues. Experience of CI/CD, DevOps, modern development workflows. Experience with CMDB/CSDM. ITIL 4 certification. Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision. Technical skills We'll More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Bupa
Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and security management. Manage the ConfigurationManagementDatabase (CMDB) and ensure application/infrastructure interdependencies are understood. Perform daily tasks to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with … Care Systems Support and Service Desk for seamless end-to-end service. Act as a conduit and escalation point for incident and security management. Manage the ConfigurationManagementDatabase (CMDB) and ensure application/infrastructure interdependencies are understood. Perform daily tasks to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with More ❯
their downstream implications, continuously reflecting on successes and failures to improve performance. • Coordinate and prioritize small changes, enhancements, and product upgrades/patching with implementation and engineering teams. • Manage CMDB/ServiceNow product owner responsibilities, including cybersecurity assessments and data classification. • Support L2 and L3 operational activities related to CMMC, disaster recovery, cybersecurity, EVM, and other infrastructure support activities. • Demonstrate More ❯
Solihull, West Midlands, Illshaw Heath, West Midlands (County), United Kingdom Hybrid / WFH Options
Applause IT Recruitment Ltd
microservices, API-driven and event-driven design patterns. Practical exposure to cloud platforms (preferably Azure), CI/CD pipelines and Agile frameworks (Scrum/Kanban). Solid understanding of CMDB, data management and information-security principles. Clear, concise communication style Eligibility for BPSS clearance Why join their team Hybrid working with free on-site parking and a culture that values More ❯
with integrating external platforms/data into ServiceNow using best practices. Experience with programming languages such as Java, JavaScript, and Python. Preferably experienced with ServiceNow modules like HR, SecOps, CMDB, or Virtual Agent. Experience using ServiceNow Catalogue Builder and Flow Designer components. Experience working within a DevOps environment, understanding related processes and controls. Strong communication skills with the ability to More ❯
guidelines are upheld. You'll support project, product, and service teams, acting as the focal point for configuration activities and providing first-line support and training for PLM/CMDB tools. Key Responsibilities Lead configurationmanagement activities including identification, control, planning, change, status accounting, and audits. Maintain and distribute controlled data and documentation. Produce and manage configuration plans and change More ❯
guidelines are upheld. You'll support project, product, and service teams, acting as the focal point for configuration activities and providing first-line support and training for PLM/CMDB tools. Key Responsibilities Lead configurationmanagement activities including identification, control, planning, change, status accounting, and audits. Maintain and distribute controlled data and documentation. Produce and manage configuration plans and change More ❯
Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment Ltd
success in asset lifecycle management, cost optimisation, and compliance Solid leadership skills, with experience mentoring teams and working cross-functionally Familiarity with asset management tools such as ServiceNow or CMDB systems Knowledge of regulatory standards such as ISO 55001 or GDPR Confidence managing vendor relationships and contractual obligations A detail-oriented and analytical mindset, able to deliver actionable reports to More ❯
Candidate to develop and maintain logic in ServiceNow relating to either service catalogue or CMDB integration enabling our Private Cloud, Infrastructure as a Service (IaaS) platform deployment or day 2 automations. If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio More ❯
Trowbridge, Wiltshire, United Kingdom Hybrid / WFH Options
Wiltshire Farm Foods
conclusion. Provide regular reporting on patching states across the infrastructure. Document & Design Develop high and low-level designs to meet challenging infrastructure requirements. Maintaining meticulous technical documentation. Maintain the CMDB and ensure infrastructure documentation is accurate. Day-to-day Responsible for the daily operations & continued development of the on-premise environments. Work on complex systems and their connecting network platforms More ❯
service mode What we're looking for: Operation Systems (Windows Server 2008 r2, 2012, 2016, 2019 and Redhat 7+) & Cloud Technologies (Azure, AWS and Google Cloud) Infrastructure Management and CMDB (Device42, BMC Helix and Tanium) Monitoring and Alerting Configuration (Zabbix, Solar Winds, Nagios and PRTG) Client and Server Management (Ivanti, VMWare) Scripting (PowerShell and Shell) Office 365 Administration (Standard Office More ❯
service mode What we're looking for: Operation Systems (Windows Server 2008 r2, 2012, 2016, 2019 and Redhat 7+) & Cloud Technologies (Azure, AWS and Google Cloud) Infrastructure Management and CMDB (Device42, BMC Helix and Tanium) Monitoring and Alerting Configuration (Zabbix, Solar Winds, Nagios and PRTG) Client and Server Management (Ivanti, VMWare) Scripting (PowerShell and Shell) Office 365 Administration (Standard Office More ❯
Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
and OT environments. This is a strategic opportunity to shape asset management, while mentoring others and solving complex challenges. Requirements include: Skilled in asset management tools like ServiceNow and CMDB Experienced in software asset tracking and compliance (SAM) Deep understanding of IT/OT hardware, software, and networking assets Manages full asset lifecycle: procurement to decommissioning Well-versed in industry More ❯
Rogerstone, Gwent, United Kingdom Hybrid / WFH Options
Hays Technology
and OT environments. This is a strategic opportunity to shape asset management, while mentoring others and solving complex challenges. Requirements include: Skilled in asset management tools like ServiceNow and CMDB Experienced in software asset tracking and compliance (SAM) Deep understanding of IT/OT hardware, software, and networking assets Manages full asset lifecycle: procurement to decommissioning Well-versed in industry More ❯
Wokingham, Berkshire, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
Role Title: CMDB Expert Duration: 3 Months Location: Wokingham (hybrid) Rate: £420 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary Manage … operational tasks using discovery capabilities to populate, monitor and maintain CMDB CIs, ensuring that CMDB is current, accurate, and stable. Define, document, implement, and improve processes for the CMDB to ensure overall data integrity and alignment to best practice. Promotes awareness and acceptance of the CMDB, supporting maturity and growth for the utilisation of the CMDB across the business. Act … as subject matter expert for CMDB, CSDM, discovery, service mapping and related processes. Collaborate with Service Design & Transition, Service Configuration, Architecture, Change Management, Service Delivery and Technical Teams amongst other stakeholders and processes to ensure accurate CMDB structure and maintenance aligning to their strategic planning and process definitions or requirements. Responsible for monitoring and maintaining or data integrations related to More ❯
Wokingham, Berkshire, United Kingdom Hybrid / WFH Options
Experis
Role Title: CMDB Expert Duration: 3 Months Location: Wokingham (hybrid) Rate: £420 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary Manage … operational tasks using discovery capabilities to populate, monitor and maintain CMDB CIs, ensuring that CMDB is current, accurate, and stable. Define, document, implement, and improve processes for the CMDB to ensure overall data integrity and alignment to best practice. Promotes awareness and acceptance of the CMDB, supporting maturity and growth for the utilisation of the CMDB across the business. Act … as subject matter expert for CMDB, CSDM, discovery, service mapping and related processes. Collaborate with Service Design & Transition, Service Configuration, Architecture, Change Management, Service Delivery and Technical Teams amongst other stakeholders and processes to ensure accurate CMDB structure and maintenance aligning to their strategic planning and process definitions or requirements. Responsible for monitoring and maintaining or data integrations related to More ❯
london office Role responsibilities: Platform Development and Configuration: Design, implement, and maintain features across core ServiceNow modules, including IT Service Management (ITSM) , IT Operations Management (ITOM) , ConfigurationManagementDatabase (CMDB) , Strategic Portfolio Management (SPM) , AppEngine , Custom Applications , and Service Portal . Utilize platform tools such as Predictive Intelligence , Flow Designer , Virtual Agent , Workspaces , Catalog Builder , and UI Builder to deliver More ❯