Exeter, Devon, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
IT operations in a collaborative and forward-thinking environment. What You’ll Do: Manage hardware, software, licenses, and certificates across the business Maintain and improve our ConfigurationManagementDatabase (CMDB) Implement and run policies for asset lifecycle management Monitor license usage and ensure compliance through regular audits Own the Asset Management tool and oversee related reporting Work with suppliers and … handling and disaster recovery planning What We’re Looking For: Experience in IT asset and configurationmanagement Understanding of software license and certificate management Experience using or implementing a CMDB Strong communication and interpersonal skills Analytical mindset with the ability to create clear, meaningful reports Desirable: Experience with invoice processing and IT budgeting Desirable: ITIL Foundation certification Confident using Microsoft More ❯
service teams while being part of the CADM team. They are the 1st line of support and training for the Product Lifecycle Management (PLM) tool/ConfigurationManagementDatabase (CMDB) users. Responsibilities Performing CM activities (identification, control and planning, change, status accounting, audit). Recording, controlling, maintaining and distributing the controlled data. Providing reports to the CADM Team Lead and … Monitor and control the state of the CMDB. Control access to the CMDB. Support Project team members for CADM related queries, provide guidance on both Document and Data Management and CMDB use. Propose process improvements. Support the CADM team members. Report on activities, CMDB state and documentation/data status. Support CADM Team Leader. Run the day-to-day management … manage and distribute the relevant structures (BOMs, Product Trees, Equipment Assembly trees, etc.). Support Project team members for CADM related queries and provide guidance on both ConfigurationManagement and CMDB use. Set up and run the CCB activities (Initiation, assessment, CCB facilitation, agenda and report). Develop CM processes & Tool improvements. Required Skill Set Essential Digitally Literate and proficient More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
The One Group
teams adopt the platform efficiently Work closely with a team of 8 developers to ensure smooth delivery of solutions Focus on key modules such as Customer Service Management (CSM), CMDB, and Service Central What We're Looking For 5+ years as a Business Analyst, Systems Analyst, or similar Strong experience working with ServiceNow, especially in CSM and CMDB Excellent story More ❯
Cambridge, Cambridgeshire, England, United Kingdom Hybrid / WFH Options
The One Group
teams adopt the platform efficiently Work closely with a team of 8 developers to ensure smooth delivery of solutions Focus on key modules such as Customer Service Management (CSM), CMDB, and Service Central What We're Looking For 5+ years as a Business Analyst, Systems Analyst, or similar Strong experience working with ServiceNow, especially in CSM and CMDB Excellent story More ❯
Shoreham-by-sea, Sussex, United Kingdom Hybrid / WFH Options
Focus Group
Enterprise clients. What You'll Do: Define and build this capability from the ground up Own the lifecycle of IT assets-from procurement to disposal Maintain and manage the CMDB (ServiceNow) Ensure compliance with software licensing Collaborate across ITIL practices (Service Desk, Change, Problem Management) Provide reports and insights on asset utilisation and cost optimisation Identify automation opportunities for real … the Service ConfigurationManagement and IT Asset Management (ITAM) practices. Understanding of how CMDBs (ConfigurationManagement Databases) support incident, problem, change, and release management. Practical Experience Establishing or Overhauling CMDB/IT Asset Management system. You can distinguish between CI (Configuration Item) types, relationships, and levels of control. Tooling Expertise: Experience with ServiceNow, or similar. Comfortable integrating asset/configuration … tools with discovery systems, CI/CD pipelines, and ITSM tools. Key Metrics: Asset Inventory Accuracy CMDB Accuracy Rate Time to Resolve Asset-Related Incidents Why Join Us? At Focus Group, we know our people are our greatest asset. We are a growing company that thrives on collaboration, energy, and creativity, where every individual plays a key role in shaping More ❯
and configuration to delivery and user onboarding. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure accurate documentation and asset management through configurationmanagementdatabase tools. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands-on while managing a team. Your responsibilities will include: Leading and … knowledge of Microsoft Intune (Autopilot), Windows OS, and M365 Experience with device deployment and hardware builds (RAM/SSD upgrades, etc.) Familiarity with ITSM systems and asset/configurationmanagement (CMDB). Knowledge of Active Directory, Entra ID, iOS/Android device management. Hands-on experience with desktop support and device lifecycle services. Previous MSP or IT Services background (desirable More ❯
Gloucester, Gloucestershire, South West, United Kingdom
PS Computer Services Ltd t/a Parker Shaw
We are currently recruiting for aService Modeler and CMDB Technical Consultant with Enhanced Developed Vetting to work a 12-month contract fully on-site om Gloucester. Understanding Service Models and associated CMDB structures Ability to analyse Service structures, CI components and relationships, document and build Knowledge of service model lifecycle and its automation Knowledge of OpenText uCMDB Knowledge of ITIL More ❯
Huntingdon, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Programme supplier manager for End Of Service Life contract to ensure items are added and removed appropriately and amendments to costs/invoicing are tracked. Ensure maintenance of the CMDB for all software and support agreements, create records assign licences to CIs to allow monitoring and compliance. Ensure that maintenance support contracts are recorded with in the CMDB and assign More ❯
is responsible for all aspects of the return of suspect equipment from the field allocated to them. This may include updating the history within the Service Management Tool/CMDB, Engineering evaluations, verifying failure modes, dispatching to OEM for repair, where possible undertake in-house repairs, return of items into spare's store/field. This includes • Facilitate investigation and … assets returned from the Field Support Engineers • Testing new items or loading/reloading items with software/firmware/BIOS/IOS, etc. • Updating repair history in the CMDB, functional test and build standard checks, generation of test reports returning serviceable items to spares storage locations • Respond to requests for work from the Service Desk, and Management Team, updating More ❯