1 to 8 of 8 Customer Journey Map Jobs in the UK excluding London

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience across all touchpoints. You will be responsible for developing and implementing strategies to elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey more »

and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will be reporting … to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define more »

and UI approach. You will blend the science of user experience and the creativity of digital design to create a simple and memorable customer experience. You will consider the overall customer experience and end to end journeys, ensuring well documented customer journey … the digital product team, Research, BAs and Developers, you will ensure that your designs consider technical implications and work through challenges to ensure customer experience is protected. Key Responsibilities: Manage the Society design system, supporting across the organisation to ensuring a consistent approach to customer digital … methodology to rapidly prototype, test, and refine design concepts. Skills and Experience Required: Experience in designing digital journeys including wireframes, prototypes and user journey flows. Knowledge of working in Figma Understand of design systems Experience of working in an Agile UX environment Demonstrable strong communication skills What's more »

stage, including working prototypes throughout the design process. Lead others and explore new concept along the way in design scoping work. Develop personas, customer journey maps, conceptual diagrams, wireframes and prototype. How you will do it Lead and evangelize a best in class UX/UI … across Security Products Strategize and drive research-led, user-centered experiences? with global perspectives on creative work, ? establishing the benchmark for what best customer enablement platform looks like Support and facilitate customer engagement sessions as needed Design and propose innovating solutions for variety of user experience more »

ideas supported by data then read on! This User Centred Designer role will involve: Your day-to-day tasks will involve creating wireframes, customer journey maps, site maps, and plan-view diagrams. You will also be responsible for constructing digital and physical prototypes with precision and … designing engaging experiences that align with customer and business goals, whilst collaborating seamlessly with the creative team and contributing to the definition, shaping, and implementation of effective customer journeys. What we're looking for from our User Centred Designer: A depth of experience in the Design more »

You’ll decide which service design activities are appropriate for the project. Activities could include: client workshops, service definitions, service blueprints, service concepts, customer journey mapping, business model canvas, rapid prototyping, ethnographic studies, creative brainstorming, and persona development. On government projects, they use the GDS Service more »

ideas supported by data then read on! This User Centred Designer role will involve: Your day-to-day tasks will involve creating wireframes, customer journey maps, site maps, and plan-view diagrams. You will also be responsible for constructing digital and physical prototypes with precision and … designing engaging experiences that align with customer and business goals, whilst collaborating seamle... more »

are rated the highest in this sector. Required skills: Cross-platform designing Researching future trends Evaluating user interfaces Axure XD UX - Empathy and customer journey mapping UI patterns In return, you will be getting the benefits of: 27 days holiday per year (2 to be used more »