23 of 23 Customer Journey Map Jobs in the UK excluding London

experienced digital professional with a passion for creating seamless customer journeys and delivering impactful digital transformation projects? We're seeking a Digital Experience Lead to play a pivotal role in a major digital transformation programme for a leading energy business. This is a fantastic opportunity to take ownership … large-scale website rebuild and help shape a digital-first customer experience for thousands of SME customers. Working across marketing, IT, agency partners and key business stakeholders, you'll lead the delivery of an ambitious programme designed to transform the customer journey, improve conversion ...

Central Employment are working with a scaling Online Retail, KBB Interiors brand, as they look to appoint a eCommerce Head of Customer Experience, joining there SLT. Full-time office based, Stockton on Tees Up to £45,000 About the Role We are seeking an experienced and commercially focused … customer-first culture across all departments. · Lead the evolution of customer service into a proactive customer experience function. · Map, analyse and continually improve the end-to-end customer journey. · Own and improve NPS, CSAT, CES and Voice of Customer ...

personal holiday expert - the smart way to get away. Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation . Join our fast-growing business where your ideas are heard … across Europe , you'll be part of a fun-loving international community achieving great things together. The impact you'll have: Join our Customer Success team as the Head of CX and Service Design for the Post-Booking Customer Experience, where you'll be instrumental ...

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. … play a key role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills ...

environments is required to work on a 3 month contract basis in Bath The Role As the Technical Programme Manager, you will rapidly assess, map and optimise end-to-end customer journeys and operational processes within the contact centre environment, identifying practical, opportunities to reduce cost … delivery role focused on diagnosing inefficiencies, simplifying processes, and designing improvements that can be implemented at pace. Key Responsibilities Process Mapping & Current-State Assessment Map end-to-end customer journeys (sales, provisioning, fault, billing, retention) Document front-office and back-office processes, including systems, handoffs, and dependencies. ...

role within Digital CustomerExperience’s (DCX) Business Technology practice in the UK. This role focuses on building and deployment ofServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. You will work under the guidance of senior consultants and architects to contribute to the development ofworkflow applications … Barring Service) Your Role As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to: Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service ...

solution design activities, spanning a wide range of services. This role carries a broad range of responsibilities, including researching and analysing statistical data; customer journey mapping, designing and documenting work-streams and process flows; compiling trends, performance reports and analyses; developing business-focused solutions and consolidating … customer insight. This role will support an ambitious schedule of workshops and take responsibility for producing all workshop outputs to a high standard, including minutes, actions, ideas and recommendations. The role will analyse workshop outputs to produce business requirements and record risks, issues and actions ...

looking for a technical programme manager to join their senior team. Description Process Mapping & Current-State Assessment Cost-to-Serve & Performance Analysis Customer Experience & Outcome Improvement Opportunity Identification & Solution Delivery Manage and track project progress across multiple work streams to ensure timely delivery. Coordinate with cross-functional teams … future reference. Profile A successful Technical Programme Manager should have: Hands on experience in technical programme delivery Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/failure demand Strong analytical capability Confident in analysing operational data Strong ...

looking for a technical programme manager to join their senior team. Description Process Mapping & Current-State Assessment Cost-to-Serve & Performance Analysis Customer Experience & Outcome Improvement Opportunity Identification & Solution Delivery Manage and track project progress across multiple work streams to ensure timely delivery. Coordinate with cross-functional teams … future reference. Profile A successful Technical Programme Manager should have: Hands on experience in technical programme delivery Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/failure demand Strong analytical capability Confident in analysing operational data Strong ...

delivering a wide range of analysis and solution-design activities that support a complex Digital Transformation Programme. They will research and analyse statistical data, map customer journeys, design and document work-streams and process flows, compile trends and performance reports, and develop business-focused solutions informed … customer insight. They will support an ambitious schedule of workshops, taking full responsibility for producing high-quality outputs including minutes, actions, ideas, risks, issues and business requirements. They will work closely with digital transformation colleagues and service teams to translate workshop notes, sketches and process maps into clear ...

looking for an experienced Digital Experience Lead to join a growing ecommerce business where you'll play a key role in improving online customer journeys, increasing conversion performance, and leading a culture of experimentation and continuous optimisation. This is an exciting opportunity for someone who combines UX thinking … development teams to deliver meaningful improvements that positively impact both customers and business performance. The Role: Lead the optimisation of key customer journeys across multiple ecommerce websites. Identify customer pain points and opportunities through analytics, customer insight and behavioural data. Develop wireframes, prototypes ...

Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital … Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital … Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

largest banks in the UK, As part of their ongoing digital transformation, they are investing heavily in creating seamless, customer-centric experiences across their products and services. An exciting opportunity has arisen for a Content/Experience Designer to join the team, working within the employer proposition space. … user-focused content and experiences for employer-facing digital journeys. Work within agile, multidisciplinary product teams to define priorities, shape solutions, and deliver customer value. Create and maintain content designs and user journeys using Figma. Collaborate closely with UX Designers, Researchers, Service Designers, Product Owners, and Engineers. Facilitate ...

technology and build a more sustainable, more inclusive world. About the job you're considering ServiceNow Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technologypractice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving ServiceNow implementation … Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospectiveclients. Identify market trends and client needs, aligning Digital Customer Experience’s ServiceNow offerings withthose insights to drive sales growth. Act as the primary point of contact for senior client and internal stakeholders, establishing ...

online experiences? Do you combine creativity with data-driven decision-making? If you're an experienced digital marketing professional who thrives on improving customer journeys, website performance and digital communications, we'd love to hear from you. We're looking for a Digital Marketing & Online Experience Officer … play a key role in developing engaging digital campaigns, enhancing website content, improving accessibility and ensuring every online interaction puts the customer first. What you'll be doing As part of a collaborative Marketing and Communications team, you'll: Develop and deliver innovative digital marketing and communications campaigns. ...

Will Learn Throughout the traineeship, you will develop an understanding of: User Experience (UX) Principles User Interface (UI) Design User Research and Personas Customer Journey Mapping Information Architecture Wireframing and Prototyping Responsive Web Design Design Systems Accessibility and Inclusive Design Mobile and Web Application Design Usability … want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application and begin your journey into the world of user experience and interface design. We advertise this role across multiple UK locations — you only need to apply once ...

knowledge and experience to build SAP configuration as a core competency in the team and wider busines s.Review business processes and digital customer/user journeys on an ongoing basis, developing optimisation approache s.Manage business analysis, procedural, and training documentation, including creation, review, updating, and maintenanc e.Deliver workshops … tender (ITTs), and statements of requirements/work verbally and in writi ng.Conduct rigorous analysis and testing using techniques such as persona development, customer journey mapping, requirements engineering, benefit analysis, change impact assessments, pulse surveys, requirement traceability, test cases/scripts, and related too ls.Hold ...

cloud, integration or enterprise systems projects. Desirable: Manufacturing, automotive or other complex operational environments. SAP and Microsoft technology environments. Change impact assessment and customer journey mapping experience. If you're a proactive Business Analyst who enjoys navigating complexity, challenging the status quo and delivering real business ...

Extensive experience in a Process-focused Analyst position. Business Process Improvement Business Process mapping Change management and implementation End-to-end change delivery Customer journey mapping. Requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Relevant professional certifications would be desirable Experience ...

improving efficiencies. Extensive experience in a business analyst or process analyst role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship ...

critical problems, using a variety of inputs from across the team and by developing necessary outputs (e.g. wireframes, blue-prints, standard operating procedures, customer journey maps, end to end process maps, etc) Strong data architecture experience across complex, multi-system programmes. Practical understanding of application integration ...