17 of 17 Freshdesk Jobs in the UK excluding London

technical support role. Strong analytical and problem-solving abilities with experience diagnosing issues across web-based software platforms. Proficiency with ticketing systems (e.g. Zendesk, Freshdesk, Jira, or similar). Strong experience in SQL for data analysis and issue investigation. Clear and effective communication skills, both verbal and written. Proven experience More ❯

on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots), all supported by Neo, our platform More ❯

quickly to new challenges. Flexibility in working on-site and remotely. Experience in Windows desktop, Apple Mac and server system administration. Knowledge of 3CX, Freshdesk and Slack is desirable but not essential. Technical certification e.g Google, ITIL Foundation, AWS. SQL database experience advantageous. Why join us? At Otto Car, you More ❯

particularly when dealing with problems in a fast-paced environment. Committed to providing excellent customer service. Beneficial: Knowledge of email support tools (such as Freshdesk). An understanding of The FA's Grassroots Technology offer. What's in it for you? We offer unique office spaces under the arch of More ❯

switching, RF links, and Wi-Fi Own support tickets from diagnosis to resolution, maintaining customer satisfaction Log incidents and actions accurately using tools like Freshdesk Share knowledge and mentor 1st and 2nd line engineers on shift Help refine internal processes and improve service delivery ✅ What You’ll Bring: Solid background More ❯

to relevant managers that cannot be handled solely immediately. i.e. Aftersales related complaints to head of departments Accurately log and monitor all complaints via Freshdesk Ensure time scales are met by following up outstanding issues and closing complaints off within the specified timescales Effectively handle complaints whilst limiting costs spent More ❯

Tech-Savvy: Ability to quickly learn and navigate customer support tools and software. Nice-to-Have Skills Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.). Understanding of fintech products, digital payments, or financial regulations. Multilingual skills for supporting global customers. What We Offer: Competitive salary and benefits package. More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

attitude and a desire to learn and grow. Eligibility to live and work in the UK. Desirable: Experience with ticketing systems (e.g. Jira, Zendesk, Freshdesk). Understanding of APIs and system integrations. Exposure to ecommerce platforms or retail environments. Familiarity with Agile methodologies or software development life cycles. Ability to More ❯

customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot, Zendesk, Freshdesk, or similar) Ability to efficiently manage and resolve 20–30+ support tickets per day, maintaining high accuracy and customer satisfaction. Strong multitasking skills, with the More ❯

with Windows Server, Active Directory, VMWare, and backup solutions • Experience supporting Windows 10/11 environments • Familiarity with service desk tools (e.g., Jira, ServiceNow, Freshdesk) • Comfortable with server hardware, racking, and physical maintenance • (Nice to have) Knowledge of Linux, PowerShell scripting, or basic networking (DNS, DHCP, TCP/IP) Benefits More ❯

with Windows Server, Active Directory, VMWare, and backup solutions • Experience supporting Windows 10/11 environments • Familiarity with service desk tools (e.g., Jira, ServiceNow, Freshdesk) • Comfortable with server hardware, racking, and physical maintenance • (Nice to have) Knowledge of Linux, PowerShell scripting, or basic networking (DNS, DHCP, TCP/IP) Benefits More ❯

on customer sites. Deliver customer training during project implementation. Provide ongoing technical support in line with service contracts. Log and manage support cases using FreshDesk; escalate as required. Contribute to bids with technical input and project costings. Act as a key point of contact for customers during project phases. Travel More ❯

/11 Active Directory administration VMware support Backup tools (tool agnostic) Previous experience working on a service desk using tools such as ServiceNow, Jira, Freshdesk etc Experience with physical server builds (racking and cabling) Desirable: Linux OS support/admin Scripting (PowerShell, Python, CLI) Networking fundamentals (DNS, DHCP, TCP/ More ❯

/11 Active Directory administration VMware support Backup tools (tool agnostic) Previous experience working on a service desk using tools such as ServiceNow, Jira, Freshdesk etc Experience with physical server builds (racking and cabling) Desirable: Linux OS support/admin Scripting (PowerShell, Python, CLI) Networking fundamentals (DNS, DHCP, TCP/ More ❯

Key Responsibilities: Customer Support: Act as the first point of contact for customer queries and support requests Manage and respond to service tickets via Freshdesk within agreed SLAs Deliver on-site support and refresher training when required More ❯

this is your chance to make a significant impact! IT Support & Troubleshooting: Serve as the first point of contact for all IT issues via Freshdesk, chat, or in person-resolving hardware, software, network, and MacOS-related problems both remotely and onsite. System Setup & Onboarding: Configure and deploy laptops, mobile devices … in a 1st Line Support or similar IT support role Good understanding of Windows OS and basic networking principles Experience using ticketing systems like Freshdesk (or similar) Comfortable delivering both remote and onsite support Excellent communication skills and a customer-first mindset Able to multitask, prioritise effectively, and stay calm More ❯