IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a … voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities … for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with ITMore ❯
Bromley, Kent, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
IT Support Analyst Our client is looking for an IT Support Analyst with 2-5 years IT support experience from a Law Firm or other professional services firm, ideally you will be Degree educated . You must also be willing and able to travel between various offices on a regular basis and as such a … pre-requisite for this role. Working arrangements will be Hybrid working based with 3 days per week required on site. Key skills & experience 2+ years of experience in an IT support role, preferably within a law firm or legal environment. Provide first and second-line technical support to end-users via phone, email, or in-person. Diagnose and resolve … hardware and software issues on desktops, laptops, printers, and other peripherals. Assist with setup, configuration, and maintenance of IT equipment and systems specific to legal practice, such as case management software and document management systems Bachelor’s degree in Computer Science, Information Technology, or related field preferred. Relevant certifications such as Microsoft Certified Professional (MCP), or similar are advantageous. More ❯
Tewkesbury, Gloucestershire, England, United Kingdom
Robert Half
We are seeking a proactive IT Support Analyst to support the IT Operations of a well-established, growth-oriented business based in Tewkesbury. This is a hands-on role working closely with the IT Manager, external support providers, and internal teams, offering excellent opportunities for development and progression. The IT Support Analyst will be … responsible for: Provide responsive 1st and 2nd line support across the business Assist in managing IT systems, hardware, mobile devices, and telephony Liaise with third-party IT providers and support company-wide projects Troubleshoot and maintain desktops, laptops, printers, networks, and servers Develop management reports using SQL and Excel For the IT Support Analyst position, experience … gained in a similar role is required with skills in the following: Relevant IT, Business or Project Management qualification (or equivalent experience) Strong knowledge of Office 365 (Teams, SharePoint, OneDrive, Excel) Experience with Excel and Visual Basic (VB) programming and macro skills Familiarity with SQL and systems integration Excellent communication, organisation, and problem-solving skills Full UK driving licence More ❯
Doncaster, South Yorkshire, England, United Kingdom
SARIA
IT Support Analyst – Doncaster Join a growing global business that’s driving innovation across the food, energy, and sustainability sectors. About Us SARIA’s UK operations are part of a global group with a market-leading presence across multiple industries linked to the food chain. From producing high-quality products for human and animal foodstuffs to renewable energy … sites, we’re a diverse and forward-thinking organisation — and we’re growing. The Opportunity As part of our ongoing digital transformation, we’re looking for a proactive IT Support Analyst to join our Doncaster-based Information and Digital Services team.This full-time, permanent, site-based role (Monday to Friday, 40 hours per week) offers the chance to … support a wide range of IT systems across SARIA’s UK and international operations. You’ll have the opportunity to make a real impact, contribute to continuous improvement, and grow within a collaborative and innovative IT environment. What You’ll Be Doing Provide 1st and 2nd line technical support across the business, resolving IT issues quickly and More ❯
IT Support Analyst Doncaster Join a growing global business that s driving innovation across the food, energy, and sustainability sectors. About Us SARIA s UK operations are part of a global group with a market-leading presence across multiple industries linked to the food chain. From producing high-quality products for human and animal foodstuffs to renewable energy … sites, we re a diverse and forward-thinking organisation and we re growing. The Opportunity As part of our ongoing digital transformation, we re looking for a proactive IT Support Analyst to join our Doncaster-based Information and Digital Services team. This full-time, permanent, site-based role (Monday to Friday, 40 hours per week) offers the chance … to support a wide range of IT systems across SARIA s UK and international operations. You ll have the opportunity to make a real impact, contribute to continuous improvement, and grow within a collaborative and innovative IT environment. What You ll Be Doing Provide 1st and 2nd line technical support across the business, resolving IT issues quickly More ❯
IT Support Analyst (1st/2nd Line) Fareham -£30,000 A leading healthcare organisationhave a requirement for an IT Support Analyst to join their technicalsupport team to provide support across hardware, software and networks. The role will be responsible for dealing withtechnical issues and supporting the smooth operation of IT systems across the business, by … supportand work withIT leadership to troubleshoot complex problems and help maintain a high standard of service delivery. The team play a key role in reducing downtime andenhancing user experience. It would suit an IT Support Analyst with 12 months+ experience providing 1st/2nd line support. It would suit someone with the following skills: Knowledge of More ❯
Rogerstone, Gwent, United Kingdom Hybrid / WFH Options
Yolk Recruitment
IT & OT Asset Analyst Location: Newport (Hybrid) Salary: Up to 52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across … both IT and OT (Operational Technology) functions. Sitting within the IT Commercial and Contracts Team, you'll be central to managing the lifecycle of technology assets - from acquisition and deployment through to optimisation and disposal. You'll work closely with internal teams, suppliers and senior stakeholders to ensure compliance, improve processes, and maximise value from assets in a … you're proactive, analytical and passionate about asset management, this role gives you the scope to make a real impact. What you'll be doing Maintaining accurate records for IT & OT assets across multiple systems (e.g. ServiceNow, CMDB). Supporting the full lifecycle of assets, from procurement to decommissioning. Assisting with compliance checks, reporting on asset health and performance More ❯
Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment
IT & OT Asset Analyst Location: Newport (Hybrid) Salary: Up to £52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across … both IT and OT (Operational Technology) functions. Sitting within the IT Commercial and Contracts Team, you'll be central to managing the lifecycle of technology assets - from acquisition and deployment through to optimisation and disposal. You'll work closely with internal teams, suppliers and senior stakeholders to ensure compliance, improve processes, and maximise value from assets in a … you're proactive, analytical and passionate about asset management, this role gives you the scope to make a real impact. What you'll be doing Maintaining accurate records for IT & OT assets across multiple systems (e.g. ServiceNow, CMDB). Supporting the full lifecycle of assets, from procurement to decommissioning. Assisting with compliance checks, reporting on asset health and performance More ❯
Goole, North Humberside, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
IT SUPPORT ANALYST HYBRID WORKING - 1 or 2 DAYS IN OFFICE PER WEEK HQ - GOOLE SALARY - CIRCA £30K + BENEFITS Your new role The IT Support Analyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and efficiently, maintain … catalogue content and workflows, and collaborate with IT teams to drive continual improvements and enhance the user experience. What you'll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes and ITIL More ❯
Goole, East Riding of Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
IT SUPPORT ANALYST HYBRID WORKING - 1 or 2 DAYS IN OFFICE PER WEEK HQ - GOOLE SALARY - CIRCA £30K + BENEFITS Your new role The IT Support Analyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and efficiently, maintain … catalogue content and workflows, and collaborate with IT teams to drive continual improvements and enhance the user experience. What you'll need to succeed Candidates wishing to be considered for this role must be able to demonstrate the following experience: ITIL Foundation certification. Experience working in IT Service Management (ITSM Tools) Familiarity with Service Request processes and ITIL More ❯
2nd Line IT Support Analyst - Newbury - £30,000 to £35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working … within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Install, configure … on various platforms (Active Directory, Office 365, etc.). Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Qualifications and Skills: Experience in IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and attention to detail. Strong communication skills and excellent customer More ❯
Newbury, West Berkshire, Berkshire, United Kingdom
Jiyu Consulting Ltd
2nd Line IT Support Analyst - Newbury - £30,000 to £35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working … within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Install, configure … on various platforms (Active Directory, Office 365, etc.). Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Qualifications and Skills: Experience in IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and attention to detail. Strong communication skills and excellent customer More ❯
Rushton, Tarporley, Cheshire, England, United Kingdom Hybrid / WFH Options
Reed
ITAnalyst (Power BI) Annual Salary: To be discussed Location: Crewe Job Type: Full-time Join our team in a newly refurbished office located in a historic building in cheshire. We are looking for an IT Support Specialist who is committed to ensuring the smooth operation of our internal IT systems. This role offers the flexibility … of ad-hoc work from home options and requires a candidate who can provide high-quality IT support, maintain system efficiency, and leverage Power BI for business reporting. Day-to-day of the role: Process IT-related changes for new starters, leavers, and profile updates. Investigate and resolve software issues in collaboration with suppliers, aligning with business needs. … Develop and enhance IT systems to improve user efficiency and support business processes. Create and manage Power BI reports and dashboards. Provide IT support and training to end-users. Required Skills & Qualifications: Experience in IT support or a similar role. Proficiency in Power BI and strong analytical skills. Ability to manage projects and software enhancements. Excellent interpersonal More ❯
Primary Details Time Type: Full time Worker Type: Employee Senior IT Risk Analyst Permanent London/Hybrid At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries. The Opportunity QBE Insurance is seeking a Senior IT Risk Analyst to join our … Global IT Risk Management team , supporting the global Data, AI and Technology function within Technology Services. This is a permanent, hybrid role based out of our London office . The successful candidate will play a key role in assessing and improving technology controls to ensure compliance with the QBE Global IT Risk Management Framework and Group Enterprise Risk … Policies and Standards . Your New Role As a Senior IT Risk Analyst, you’ll support the monitoring and reporting of technology and transformation performance in risk and controls as part of Line 1. You’ll help identify and track risks and improvements, analyse data, and ensure alignment with Group Enterprise Risk Management Standards. Main Responsibilities: Champion ITMore ❯
IT Support Analyst -1st Line Support Crica £25,000 - £30,000+ Southampton We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range of systems … and applications. Key Responsibilities: Act as the first point of contact for IT queries via phone and remote support Log and track support tickets, ensuring timely resolution and clear communication Troubleshoot issues across Windows environments, networks, email, and telecoms Assist with user account management and basic system administration Escalate complex issues to senior team members or third-party providers … What You'll Need: Solid understanding of IT systems and troubleshooting Experience supporting Windows OS and basic networking Strong communication and problem-solving skills A professional, organised, and adaptable approach If this role sounds of interest, please apply today More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37.5 hours per week Hourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT … hours of 07:00 - 19.00, including weekends. (one weekend every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider.The ideal candidate will have worked in an IT Services roles previously and will have excellent … communication and interpersonal skills. You will be required to be fluent in Polish and English. Required skills: - Previously experience working on an IT Service Desk. - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver thinking proactively in order to resolve incidents as More ❯
Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37.5 hours per week Hourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT … hours of 07:00 - 19.00, including weekends. (one weekend every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider.The ideal candidate will have worked in an IT Services roles previously and will have excellent … communication and interpersonal skills. You will be required to be fluent in Polish and English. Required skills: - Previously experience working on an IT Service Desk. - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver thinking proactively in order to resolve incidents as More ❯
Peterborough, Cambridgeshire, England, United Kingdom
Global Technology Solutions Ltd
Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37.5 hours per weekHourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT … hours of 07:00 - 19.00, including weekends. (one weekend every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider. The ideal candidate will have worked in an IT Services roles previously and will have … excellent communication and interpersonal skills. You will be required to be fluent in Polish and English. Required skills: - Previously experience working on an IT Service Desk. - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver – thinking proactively in order to resolve incidents More ❯
Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37.5 hours per week Hourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT … hours of 07:00 - 19.00, including weekends. (one weekend every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider. The ideal candidate will have worked in an IT Services roles previously and will have … excellent communication and interpersonal skills. You will be required to be fluent in Polish and English. Required skills: - Previously experience working on an IT Service Desk. - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents More ❯
Macclesfield, Cheshire, England, United Kingdom Hybrid / WFH Options
Rise Technical Recruitment Limited
IT Service Analyst Macclesfield£28,000 - £36,000 DOE + Hybrid Working + Pension + Free Parking + Life Assurance Excellent opportunity for an IT professional with strong technical experience across Microsoft technologies to join a global manufacturing business offering diverse project exposure, professional development, and a supportive working environment.This company is an international leader in specialist … and continue to invest in their technology and people.In this role, you will deliver technical support and troubleshooting within a predominantly Windows-based environment. You will manage and monitor IT infrastructure, resolve incidents and service requests in line with ITIL processes, and take part in global projects focused on system upgrades and service improvements. You'll work with a … global IT team, supporting thousands of users and ensuring a world-class service across multiple sites.The ideal candidate will have strong technical knowledge of Microsoft technologies, networking fundamentals, and backup solutions, alongside a passion for continuous improvement and excellent communication skills. The Role: Provide IT support and troubleshooting across multiple sites and users Resolve incidents and service requests More ❯
Junior IT Support Analyst - Broadway - £26,000 - £28,000 My client is looking for a highly motivated and enthusiastic Junior IT Support Analyst to join their growing IT team. In this role, you'll be the first point of contact for technical issues, while receiving hands-on training and support to develop your skills. Key … Responsibilities: Be original contact point for any IT queries Escalate issues where needed Setup and configure Laptops, Desktops and Accounts Support Hardware & Software Diagnose Hardware and Software Issues Requirements Strong interest in IT Support Keen interest to train and learn Degree or previous experience in IT or related field Knowledge of Windows or macOS, Office 365 and … you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for More ❯
3rd Line IT Technical Analyst Location : Borehamwood, WD6 1JD Salary : £45,000 - £55,000 per annum, DOE + Excellent Benefits! Contract : Full time, Permanent Benefits : 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after … grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. We’re now recruiting for a 3rd Line IT Technical Analyst to work directly with our clients on the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products. Ideal applicants will … and previous versions SQL Server Active Directory PowerShell scripting Basic Windows based networking – TCP/IP, DNS, DHCP etc Basic routing, switching & firewall knowledge As our 3rd Line IT Support Analyst, you will be responsible for: Delivering outstanding customer service and act as a technical escalation point for 1st, 2nd line, and sales/support teams. Managing and More ❯
Role : Senior IT Applications Analyst Location : South Ribble and Chorley Councils Contract :Full time (36.25 hours per week)/Permanent Salary: £39,862 - £40,777 Are you passionate about IT and are a skilled IT system administrator? South Ribble and Chorley Councils are looking for a dynamic and experienced Senior IT Applications Analyst to … aligned with our organisational objectives. What youll be getting up to You'll play a key role in the planning, configuration, and enhancement of the council's line of IT business systems. Collaborate with services and suppliers to identify, design and implement systems and process improvements. Deliver complex systems projects from inception to completion. Provide expert technical advice, troubleshooting … and IT system support. Support the training of staff in relation to business systems & data. Promoting a culture of continuous improvement. Maintain and develop documentation and data sets. Who were looking for You'll have extensive knowledge and experience of IT business systems. Experience with the delivery of IT business system projects. A problem solver with a More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Data Careers
IT System Support Analyst Permanent Location: Home/Gloucester Salary: £34,000 - £36,000 (+ excellent benefits, flexible hours) We are looking to recruit an IT System Support Analyst for a technology driven public sector organisation based in Gloucester. The System Support Analyst will provide 2nd line technical support across a diverse IT estate More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Incite Insight
Job title: IT Asset Management Analyst Contract Role (6 Months+) InsideIR35: £130 p/d neg Hybrid (2 Days Office 3 WFH) Purpose: The IT Asset Management Analyst is responsible for the day-to-day activities relating to hardware asset management, including; procurement, asset tracking, auditing and disposal activities, software asset management, including; license tracking, assignment … and auditing activities. Organisation Chart Report to: IT Service Transition Manager Accountable to: Head of IT Services Key working relationships: Asset Owners/stakeholders, IT Service Desk Manager, Change Owners, IT Procurement People management: None Operating budget: None Job Summary This role focuses on administering and managing asset and configuration management systems. The applicant will benefit … from previous knowledge of IT asset and software management, maintaining accurate detailed information, and being able to confidently liaise with both internal stakeholders and external suppliers. You will · Demonstrate management in own area of responsibility whilst being aware of the role in relation to others in the IT department and across the territory. · Demonstrate exceptional analytical skills to More ❯