London, South East, England, United Kingdom Hybrid/Remote Options
Ashdown Group
A well-established business is looking for an accomplished IT Support Analyst to join its team based in Central London. This role is a hybrid working role, so you are able to work from home 1 day per week. Please note, there will be an element of travel to client sites around Central London. Reporting into the Head … of IT, you will serve as the first point of contact for support requests via phone, email and in-person. You will troubleshoot hardware, software and network issues, escalate technical issues and assist in the maintenance of IT equipment such as laptops and desktops. You will manage software applications, support Windows virtual and physical server management. In order … a consummate communicator with proven experience of delivering 1st and 2nd line support. Previous experience working for an MSP is highly desirable. This is a fantastic opportunity for an IT professional looking to enhance their career by joining a growing business. More ❯
Gloucestershire Health and Care NHS Foundation Trust
Job summary 1x fixed term contract for up to 12 months The Trust's IT and Clinical Systems Service Desk coordinates the allocation and escalation of all non-resolved incidents and service requests to specialist IT/Clinical support and third-party IT system and service suppliers. It also procures hardware and software to support the … organisation. This role is to be part of the IT community support team which is part of the wider Support team in its day to day operations providing a high-quality IT Service, which is the first point of contact for all staff within GHC. The role requires travelling to various sites across Gloucestershire to provide support to … problems, service requests through to resolution. The post holder will be part of the core hub that will manage real time communications with customers on the current status of IT Systems and Operations, liaising directly with any other team as required. The desktop analyst will act as a point of contact for users. They will manage issues through More ❯
DUE TO THE ROLE BEING FULL TIME ON SITE, APPLICANTS MUST BE WITHIN A COMMUTABLE DISTANCE TO DUMFRIES. IT Support Analyst Contract - 6 Months Day Rate - 260 per day Inside IR35, Umbrella Company Location - Dumfries Full time on site Your responsibilities in the role Act as an integral member of the site-based project team, serving as the … primary IT point of contact for SMEs, Power Users, and End Users - gathering input, supporting daily project activities, and escalating issues or improvement needs promptly to the central project team. Prepare and validate test data, execute test scenarios, log and track defects in Jira, and document results in QTest through successful resolution. Configure, maintain, and support shopfloor IT … scanners, label/document printers, tablets, and industrial terminals. Support non-SAP shopfloor applications, such as production scheduling, order printing, and the SCADA/MES Bridge. Provide on-site IT support to manufacturing and logistics personnel during UAT, DIL, Go-Live, and Hypercare phases. Coordinate IT-related activities with the central company project team to ensure process, data More ❯
Dumfries, Dumfries & Galloway, Dumfries and Galloway, United Kingdom
ECS Resource Group Ltd
DUE TO THE ROLE BEING FULL TIME ON SITE, APPLICANTS MUST BE WITHIN A COMMUTABLE DISTANCE TO DUMFRIES. IT Support Analyst Contract - 6 Months Day Rate - £260 per day Inside IR35, Umbrella Company Location - Dumfries Full time on site Your responsibilities in the role Act as an integral member of the site-based project team, serving as the … primary IT point of contact for SMEs, Power Users, and End Users - gathering input, supporting daily project activities, and escalating issues or improvement needs promptly to the central project team. Prepare and validate test data, execute test scenarios, log and track defects in Jira, and document results in QTest through successful resolution. Configure, maintain, and support shopfloor IT … scanners, label/document printers, tablets, and industrial terminals. Support non-SAP shopfloor applications, such as production scheduling, order printing, and the SCADA/MES Bridge. Provide on-site IT support to manufacturing and logistics personnel during UAT, DIL, Go-Live, and Hypercare phases. Coordinate IT-related activities with the central company project team to ensure process, data More ❯
In this pivotal role, you will take ownership of the end-to-end Problem Management process, ensuring the stability and resilience of IT services. With 80% of your focus dedicated to Problem Management, you will proactively identify, investigate, and resolve recurring issues while driving continual service improvement initiatives. You will also provide support for Incident and Change Management processes … when required. IT Problem Management Analyst Location: London Salary: Competitive Working Model: Hybrid Are you an experienced IT professional with a passion for Problem Management? Do you thrive in highly regulated environments and enjoy working in a business-facing role where communication and confidence are key? If so, we have an exciting opportunity for you to join … our team as an IT Problem Management Analyst . In this pivotal role, you will take ownership of the end-to-end Problem Management process, ensuring the stability and resilience of IT services. With 80% of your focus dedicated to Problem Management, you will proactively identify, investigate, and resolve recurring issues while driving continual service improvement initiatives. More ❯
urban development, they combine innovation and sustainability to deliver complex projects that shape the future of cities and mobility. Your new role An opportunity has arisen for an experienced IT Operations Analyst within one of the world's largest Civil Engineering, Construction, Facilities Maintenance and Production companies. This is an exciting role for a highly motivated candidate who … Support to help resolve service issue. Ensure that all network infrastructure, servers, and associated systems are maintained, supported, and developed to provide secure and available data services to 6500 IT users across 300 locations in the UK Lifecycle management and continuous service improvement of IT infrastructure. Support change control, testing, and deployment of infrastructure services. Work closely with … both internal and external stakeholders to ensure high levels of service delivery. Always maintain IT security and assist in the upkeep of security accreditations. Strong operational skills and mindset. Mentor and mentor - sharing environment where we succeed together Expect to identify and resolve issues - then monitor and design them out. Produce and ensure Service Operation guides are kept up More ❯
Watford, Hertfordshire, South East, United Kingdom
Hays
urban development, they combine innovation and sustainability to deliver complex projects that shape the future of cities and mobility. Your new role An opportunity has arisen for an experienced IT Operations Analyst within one of the world's largest Civil Engineering, Construction, Facilities Maintenance and Production companies. This is an exciting role for a highly motivated candidate who … Support to help resolve service issue. Ensure that all network infrastructure, servers, and associated systems are maintained, supported, and developed to provide secure and available data services to 6500 IT users across 300 locations in the UK Lifecycle management and continuous service improvement of IT infrastructure. Support change control, testing, and deployment of infrastructure services. Work closely with … both internal and external stakeholders to ensure high levels of service delivery. Always maintain IT security and assist in the upkeep of security accreditations. Strong operational skills and mindset. Mentor and mentor - sharing environment where we succeed together Expect to identify and resolve issues - then monitor and design them out. Produce and ensure Service Operation guides are kept up More ❯
City, Cardiff, United Kingdom Hybrid/Remote Options
Hays Technology
Hays are now looking for an IT Systems Analyst for one of our local clients. Day rate: Negotiable (Inside IR35) Hybrid Working 1-2 days a week onsite Location is Cardiff What You'll Be Doing You'll support the development of a new apprenticeship system by mapping current and future IT requirements, analyzing integration needs, and … smooth transition. This is a project-focused role where you'll help shape the digital infrastructure for a major programme launch. What We're Looking For Proven experience in IT systems analysis and mapping. Strong understanding of system development and integration projects. Ability to work with technical teams (IT, data/statistics) and interpret complex requirements. Experience in More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Hays Specialist Recruitment Limited
Hays are now looking for an IT Systems Analyst for one of our local clients. Day rate: Negotiable (Inside IR35) Hybrid Working 1-2 days a week onsite Location is Cardiff What You'll Be Doing You'll support the development of a new apprenticeship system by mapping current and future IT requirements, analyzing integration needs, and … smooth transition. This is a project-focused role where you'll help shape the digital infrastructure for a major programme launch. What We're Looking For Proven experience in IT systems analysis and mapping. Strong understanding of system development and integration projects. Ability to work with technical teams (IT, data/statistics) and interpret complex requirements. Experience in More ❯
Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.This role would be ideal for someone who … communication and problem-solving skills.They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team. Responsibilities 1st line IT support Investigating & troubleshooting IT problems Logging calls within the ticketing software Recording solutions within the system Maximising the effectiveness of the system Escalating tickets when necessary Meeting targets … deadlines Providing desktop support What they want to see from you: Desire to learn Interest in IT Team player Confidence to answer phone calls and deal with tickets on the system Please apply or contact Altered Resourcing for more info. More ❯
Wellingborough, Northamptonshire, England, United Kingdom
Booker Group
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months … and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role As an IS Analyst for Workplace Security at Booker, you’ll be part of our IS team, helping us keep our systems safe, efficient and running smoothly. Your work will support key areas More ❯
I am recruiting for an IT Support Analyst to be based in Norfolk. The role falls inside IR35 so you will be required to work through an umbrella company for the duration of the contract. You will be responsible for the deployment of equipment including laptops and desktops and you must have experience of this. You will work … as part of a team and be responsible for, via the Helpdesk system or other designated facility, assisting in the delivery of IT services and systems. This will cover hardware, core systems, web services, applications software, systems software, operating systems and networking. You will have a good understanding of computer networking techniques and their application and be abreast of More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Victim Support
Be the friendly face of Tech Support - Join us as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk Analysts to … Ongoing training and support with opportunities for career progression. About the Role What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows … Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL More ❯
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression … into areas like systems administration, implementation or IT projects.You'll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration … users, developers, and senior leaders.You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity More ❯
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression … into areas like systems administration, implementation or IT projects. You'll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through … developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity More ❯
Bradford, Dudley Hill, West Yorkshire, United Kingdom
Big Red Recruitment Midlands Limited
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression … into areas like systems administration, implementation or IT projects. You'll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through … developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity More ❯
Wellingborough, Northamptonshire, England, United Kingdom
Booker Group
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months …/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role We’re looking for a motivated IS Senior Analyst to join our Supply Chain team here at Booker. You’ll help us keep our systems running smoothly, securely, and efficiently – making sure we’re ready for the future More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Robert Half
ROLE: Business Analyst LENGTH: 6 Months LOCATION: Hybrid, 2-3 days in office - London PAY: Day Rate Outside IR35 What You'll Be Doing Understanding Business Needs: Engage with teams across the organisation to explore how technology can improve operations, enhance processes, and solve business challenges. Mapping and Improving Processes: Document existing workflows, identify gaps or inefficiencies, and recommend More ❯
Derbyshire, England, United Kingdom Hybrid/Remote Options
Gleeson Recruitment Group
Job Overview Join our clients security team as a Mid-Level SOC & Security Analyst, bridging project delivery and incident response. You'll work alongside Security Architects on transformation projects and support Junior Analysts on live security incidents. We're looking for someone proactive, solutions driven, and ready to strengthen internal defences across a 5,000-strong user base in … solutions based on organisational need Support policy, user awareness, and compliance enforcement Assist with internal and external security audits Experience Required 4+ years experience in security, SOC or Security Analyst roles Previous IT Support/Service Desk background One of the following certifications: CompTIA Security, SSCP, CCNA/CCNA Security, or ITIL v4 Desirable Skills & Experience Experience with … alert analysis experience Exposure or understanding of ISO27001, NIST, or Cyber Essentials frameworks Security process automation mindset Benefits Support and sponsorship for future security certifications Clear progression towards Senior Analyst/Security Engineer pathways Join during active initiatives: Cyber Essentials certified, ISO27001 in pipeline Flexible hybrid working, mature and proactive team culture Competitive reward structure, autonomy, and real impact More ❯
Please note this role does require the postholder to be based from our office in Derbyshire circa 3 days per week. Reporting to the IT Security Manager the postholder will monitor, analyse, and respond to security threats, ensuring the integrity and protection of the organisation's systems, data and operations. Key Responsibilities Monitor security events, analyse alerts, and determine … response urgency. Mentor colleague within the security IT team and support their technical development. Contain, investigate, and mitigate security incidents. Oversee the security review process from start to finish. Detect and respond to phishing and social engineering attacks. Review quarantined corporate emails and analyse anomalies. Test, evaluate, and implement appropriate security solutions based on need. Support policy development, compliance … processes and optimise protective measures. Manage security-related tickets and user communications. Assist with internal and external security audits to ensure compliance. Provide technical security guidance to colleagues and IT teams. Track emerging threats and recommend security improvements. Strengths you’ll bring: Analytical and problem-solving skills to identify and assess risks, threats, patterns, and trends. Demonstrable understanding of More ❯
OT/IT Technical AnalystUtilitiesPredominantly remote: Occasional travel to site6 months+ In full: We're implementing a new system to be used on Operational sites that is being designed by a third party. We require someone with an Operational Technology (OT) Infrastructure and Network background to assist in knowledge sharing, query resolution and oversight of the design to ensure … it's success. In full:Role Purpose We are seeking a Technical Subject Matter Expert (SME) to lead the design and configuration of complex IT and OT infrastructure for a critical proof of concept and subsequent deployment. The SME will coordinate internal and external design resources, identify gaps early, and ensure technical integrity across all components. Key Responsibilities … Consolidate design inputs from multiple stakeholders and drive alignment. Identify missing technical details early and resolve issues promptly. Design and build: IT and OT networking infrastructure (Cisco switching, VLANs, IP addressing). Hosting environments with virtual machines and virtual routing and switching (VMware, KVM). Secure gateways (Waterfall, OPSWAT) and associated network configurations. Configure network time synchronization across physical More ❯
Gloucestershire Health and Care NHS Foundation Trust
service team in the Trust leads on Digital strategy, development, co-ordination, planning, project, and programme management for all Digital and supporting functions. This role forms part of the IT Operations Team within the wider Digital Service. The IT Operations Team provides a customer facing service to resolve customers' day to day technology queries, resolve issues and manage … incidents, problems, service requests through to resolution. Its primary purpose is to deliver a high-quality IT support service, acting as the first point of contact for all GHC staff. Support is provided in person, over the phone, and through various communication channels including email, the ITSM self-service portal, and remote access tools. The role will have a … provide support to clinical and administrative staff. The post holder will be part of the core hub that will manage real time communications with customers on the status of IT systems and Operations, liaising directly with any other team as required. Main duties of the job To ensure the provision of a high-quality Customer focused IT Support More ❯
Main Duties Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks More ❯
Main Duties Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks More ❯
Role Summary We are seeking a meticulous and technically skilled IT & Lab Systems Support Analyst to join a dedicated team supporting the critical computerised systems within the quality control laboratories of a leading global pharmaceutical and biotechnology company. This is a unique opportunity to work at the intersection of IT and cutting-edge laboratory science within a … playing a key role in maintaining the integrity of processes that are essential to patient safety and product quality. Key Responsibilities Provide hands-on 2nd level support for laboratory IT systems and instrumentation, escalating to 3rd level support in collaboration with external vendors when required. Utilise ServiceNow to manage, track, and resolve incidents and service requests in a timely … lifecycle, including the staging of new systems, performing periodic system reviews, and the decommissioning of legacy systems. Maintain accurate records for all hardware and software assets within the laboratory IT landscape. Create, update, and maintain detailed documentation for all activities, ensuring full adherence to GMP and data integrity standards at all times. Essential Skills & Experience A minimum of More ❯