1 to 25 of 42 ITIL Certification Jobs in the UK excluding London

provide cover for colleagues as required. Train new colleagues in the execution of administrative, diagnostic and problem-solving activities. Knowledge & Skills ITSM/ITIL Certification at Foundation level and/or equivalent experience as support agent or administrator within a technology company serving retail customers. Good knowledge … technical users to deliver business outcomes. Showing a can-do positive attitude and actively helping to resolve issues. Education & Qualifications ITSM/ITIL Certification at Foundation level Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. ...

managed, high-security ICT services supporting the defence, security, and government sectors in complex, regulated environments. The ideal candidate will be responsible for supporting ITIL functions within service desk teams. Key Responsibilities Act as the first point of contact, managing incoming calls, incidents, and service requests via the portal … handled effectively Maintain strong customer relationships, contribute to knowledge base improvements, and support daily service desk operations Key Skills & Experience Good understanding of ITIL processes (Incident, Problem, Change Management); ITIL certification beneficial Strong customer support and communication skills, with ability to manage stakeholders and provide clear updates ...

Responsible to leverage the aiops, service now to increase the automation of resolution. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (e.g., monitoring, CMDB, service desk … autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate ...

infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: Experience with Entrata Property Management Software is essential ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities ...

autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day-to-day activities. Ability to lead and motivate ...

environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance. In return, you will ...

experience is a bonus · Customer-focused with a practical approach to change Nice to have: · Experience of the Rail Industry, Planning, Control or Rostering · ITIL certification What you’ll bring (core strengths): · Customer management · Ownership and governance of services · Problem solving and decision making · Stakeholder engagement · Data ...

time management skills Full UK driving licence Right to work in the UK Eligible for SC security clearance Desirable Knowledge of PRINCE2 Foundation ITIL qualification or familiarity with IT service management frameworks Microsoft technical certifications WHY JOIN Be part of a forward-thinking team delivering real impact Gain hands ...

regulatory requirements. What You'll Bring Experience in service transition, service management, or service operations within a tech-driven environment. Strong knowledge of ITIL and the service lifecycle. Confident stakeholder management and communication skills. Familiarity with Jira, Confluence, ServiceNow, and modern monitoring tools. ITIL certification preferred; Agile ...

Microsoft 365/Azure, IP telephony, Power Shell, SCCM and Intune. The ideal candidate will hold Azure accreditation (AZ-900 or equivalent), Prince2 and ITIL certificated. Have a minimum of 5 years experience working in an enterprise environment as an IT Project Manager. MAIN PURPOSE OF JOB To support ...

limited to the above points. Key skills/knowledge: Must be certified Security Cleared or ability to be achieve on application Must be ITIL certified Quantifiable experience of operating in a face paced moving client facing engagement In depth quantifiable knowledge and hands on experience in troubleshooting IT related ...

ensure contractual service obligations are met Experience Required Proven experience in a Service Manager or IT Service Delivery role Strong working knowledge of ITIL/ITSM frameworks Experience managing SLAs, OLAs and supplier performance Background in leading major incident management Ability to engage and influence senior stakeholders ITIL certification (v3 or v4) desirable ...

experience of working in a global law firm Experience in an international environment, working with globally dispersed teams Excellent partner/lawyer engagement experience ITIL certification and good knowledge of ITIL processes Forward-thinking in regard to new technologies Possess exceptional communication skills Similar job titles could ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management ...

O365 Support End User Device, Servers Support (Dell & HP Hardware) Endpoint Security and Patch Management Monitoring toolsets (SNMP, PRTG) Programming (Powershell, Bash, Python (bonus)) ITIL Certified is an advantage, but not required Experience in a service delivery best practice environment preferred Benefits and Culture Our culture is supportive ...

Proficient in AngularJS, Jenkins, Karate, Gherkin and Cypress, Cloudformation, Jenkins, Groovy and deploying to native AWS services like ECS, S3, Lambda, SQS, Step Functions. Certification: Expected to have AWS Certified DevOps Engineer Professional accreditation or above Responsibilities: Write clean, secure code using test-driven approach. Create reusable and open … Karate, Node 10, Groovy, Bash, Typescript. Knowledge of Gherkin, Cypress, Jest Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube AWS DevOps Engineer certification or above. Understanding of software development life cycle. Ability to apply secure coding practices. experience with CI/CD pipelines. Knowledge of user-centered ...

architecture and design principles Circuit monitoring and management tools Bandwidth management and optimization Network security and compliance requirements Preferred Qualifications Telecommunications or networking certifications ITIL certification Experience with major global telecom providers Multi-lingual capabilities Background in network engineering Experience with cloud connectivity solutions ...

adequate resources and capacity Represent the IT service management function at a senior level Act as an escalation point for business stakeholders Experience Requirements : ITIL qualified Contract management experience Experience of managing budgets If available and interested, please apply in the first instance and you will be contacted ...

respond to incidents and requests using workflow management tools. Knowledge and Qualifications Required: Degree or higher educational qualification, coupled with significant IT experience. ITIL certification (minimum foundation level; higher preferred). Industry-recognised technical certification in database administration. Experience Required: Extensive experience in Oracle ...

both internal and external customers. A minimum of five years’ experience at Senior PM level demonstrating the above skills. Qualifications & Certifications Formal Project Management certification such as PMP or PRINCE2 Strong knowledge of Agile delivery frameworks (Scrum, Kanban, SAFe) ITIL certification preferred Key Responsibilities Work with requestors ...

into our people and technology. Your new role: Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service Supporting and advising around the required ITIL services and subsequent service delivery … report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of ITIL processes Identify, record and manage all service vulnerabilities which impact or may impact the Customer Review existing IT Service Management processes, particularly Problem Management ...

SLAs, service reporting, and improvement initiatives * Confident communicator with the ability to manage escalations professionally and empathetically * Structured, organised, and comfortable taking accountability Desirable: * ITIL certification (or equivalent practical experience) * Experience supporting ISO audits * Background within an MSP environment * Experience working alongside Customer Success or relationship management teams ...

customer-facing skills. Ability and willingness to travel across the UK to customer sites and Agilico regional offices. Desirable PRINCE2, APM, Agile, or ITIL qualifications. Experience working within an MPS provider, technology integrator, or workplace technology business. Understanding of MFD technology, print management systems (secure print, cost control, output ...

practical management experience and knowledge; Significant experience and competence in the Microsoft Office suite particularly Outlook, Word and Excel; Information Technology Infrastructure Library (ITIL) qualification or willingness to obtain; Good knowledge of Digital services and processes that support service delivery; Excellent problem resolution and fault investigation skills; Experience ...

design and operation AWS Certified DevOps Engineer Professional (or above) required 7+ years of professional software development experience Experience working in agile delivery teams ITIL certification desirable Key Technologies Java/Spring Boot/AWS/AngularJS/Jenkins/Cloud/Formation/Docker/Cypress Karate ...