1 to 25 of 85 ITIL Certification Jobs in the UK excluding London

NICE-CX1 platform - a significant advantage and may support a salary above the standard range Experience with other CCaaS platforms such as 8x8 ITIL certification or strong working knowledge of ITIL methodology (certification fully funded by the business for the right candidate) Benefits … right candidate Flexible working - Manchester office once per week, with remote working for the remainder TOIL provided for any out-of-hours travel ITIL certification funded where not already held Joining a 7-person team with a proven internal progression pathway - from Specialist to Team Leader to Manager ...

DOORS. Knowledge of UML, Enterprise Architect, or other model-based systems engineering tools. Experience working within Windows and UNIX/Linux environments. Awareness of ITIL, systems lifecycle management, and industry best practice. INCOSE certification, ITIL certification, or a relevant postgraduate qualification. Skills and Personal Attributes Strong ...

communicate to both technical and non-technical teams. If not held already, opportunity may be provided to gain the following when in post: TOGAF certification BCS Enterprise and Solution Architecture Certification Open Agile ArchitectureTM Practitioner Certification Archimate Training ITIL certification This post may be eligible ...

Microsoft Office Suite and CRM tools, and confident preparing reports and executive‐ready updates. Knowledge of service management best practices—ideally supported by ITIL certification—will help you safeguard service quality and unlock growth for CSL and its customers. Duties & Responsibilities: This role will encompass a range … work independently and as part of a team. Proficiency in Microsoft Office Suite and CRM software. Knowledge of service management best practices and methodologies. Certification in ITIL or other relevant frameworks. The role will require occasional international travel alongside visits to client sites across the UK. Candidates must ...

performance Contribute to continuous improvement and share best practices Your profile At least 5 years of experience in PLM/Windchill support Familiar with ITIL best practices (ITIL certification being an advantage) Ability to understand and analyze code, investigate incidents, and propose solutions Experience with monitoring tools ...

team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding of Microsoft 365, Azure ...

team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding of Microsoft 365, Azure ...

delegation and independent decision-making skills. Excellent communication, organisational and customer-service abilities. A relevant degree or recognised professional IT qualification. Experience within manufacturing, ITIL certification, Windows Server administration or technology project delivery would be advantageous but is not essential. What's on Offer Salary ...

strong customer-service approach. Able to prioritise competing requests, solve problems independently and collaborate effectively with colleagues. A professional approach to handling confidential information. ITIL certification is strongly preferred. Available to work in the London office five days per week. What’s on offer A collaborative, international environment ...

detail The ability to work effectively in a fast-paced environment Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline ITIL certification or experience working within IT Service Management frameworks Experience supporting identity and access management processes Ready to Make an Impact? Apply today ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed ...

performance, KPIs and contractual obligations Confidence working with senior customer stakeholders Experience using CRM systems and Microsoft Office Knowledge of service management best practice; ITIL certification would be advantageous A full UK driving licence Looking for the next step in your career? Think Specialist Recruitment is an independent ...

senior stakeholders A customer-focused approach to IT support Experience improving processes and driving continual service improvement Strong analytical and problem-solving skills ITIL certification is desirable rather than essential. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. ...

across the full supplier lifecycle Experience monitoring and managing service performance against SLAs and KPIs Knowledge of IT service management principles and frameworks, with ITIL certification (or working towards it) advantageous Experience overseeing technology procurement, contract renewals, and supplier negotiations Excellent stakeholder management skills, with the ability ...

compliance requirements. Degree in Computer Science, Software Engineering, IT or a related field, or equivalent practical experience. Relevant Azure, AWS, TOGAF, Agile, SAFe, or ITIL certification is desirable. Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible ...

with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality and customer satisfaction. Establish … Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving and analytical skills, with ...

standards and delivering supportable solutions. Ability to conduct technical discovery, identify risks and technical debt, and recommend appropriate solutions. Relevant Microsoft, Citrix, VMware or ITIL certifications desirable. So, Who are we? We are the UK's fastest growing MSP. We have grown significantly from 30 to over 170 staff ...

standards SAP Gateway and OData exposure SAP functional knowledge across modules such as FI, MM and SD SAP ABAP knowledge ITIL certification or awareness SAP Certification Why Tarmac? At Tarmac, technology plays a critical role in shaping the future of our business. You'll join a collaborative ...

OData exposure Java/J2EE or JavaScript development experience SAP functional knowledge across modules such as FI, MM and SD SAP ABAP knowledge ITIL certification or awareness SAP Certification Why Tarmac? At Tarmac, technology plays a critical role in shaping the future of our business. ...

OData exposure Java/J2EE or JavaScript development experience SAP functional knowledge across modules such as FI, MM and SD SAP ABAP knowledge ITIL certification or awareness SAP Certification Why Tarmac? At Tarmac, technology plays a critical role in shaping the future of our business. ...

service automation tools, ITSM platforms and industry best practices Strong team leadership experience. Experience in resource management would be advantageous Deep understanding of ITIL frameworks, service management methodologies and process optimisations. Experience maintaining and driving a high NPS score and providing an accountable escalation point for customer issues Background … stakeholder engagement, customer management and service reporting. ITIL certification, desirable Experience of hospitality/retail businesses is advantageous Experience of working with national and international businesses is advantageous What we offer 33 days holiday (including bank holidays), increasing annually up to five additional days Annual pay reviews Holiday ...

Experience as an Application Manager, Service Delivery Manager, IT Service Manager or similar Strong knowledge of enterprise applications and SaaS environments Practical experience of ITIL and service management best practices Experience leading major incidents, problem management and service improvement initiatives Strong supplier and vendor management experience Knowledge of application … Experience working within regulated environments such as Financial Services, Insurance, Utilities or other highly governed sectors Excellent stakeholder management and communication skills Desirable Experience ITIL certification Financial Services or Wealth Management experience Experience managing application support teams and matrix resources Exposure to audit, risk and regulatory frameworks #J ...

Experience as an Application Manager, Service Delivery Manager, IT Service Manager or similar Strong knowledge of enterprise applications and SaaS environments Practical experience of ITIL and service management best practices Experience leading major incidents, problem management and service improvement initiatives Strong supplier and vendor management experience Knowledge of application … Experience working within regulated environments such as Financial Services, Insurance, Utilities or other highly governed sectors Excellent stakeholder management and communication skills Desirable Experience ITIL certification Financial Services or Wealth Management experience Experience managing application support teams and matrix resources Exposure to audit, risk and regulatory frameworks ...

This role will also support the Service Desk on call rota, currently working 1 in 5. We are looking for the following in applications: ITIL Certification Proven experience in a support services or IT service supervisory role Experience managing and leading support teams in a fast-paced environment … with proven strong technical expertise Experience with Microsoft technologies, including cloud-based services like Microsoft 365 Strong understanding of IT service management frameworks (e.g., ITIL) and experience in implementing best practices Experience with service desk tools and platforms (e.g., ServiceNow, Zendesk, JIRA) Strong leadership and people management skills, with ...

implementation of the Change Request process, ensuring that all changes to IT services and infrastructure are implemented efficiently, with minimal disruption and alignment with ITIL best practice. Your responsibilities will include: Co ordinating and managing Change Requests (CRs) from initial submission and triage through to successful delivery, ensuring agreed … ServiceNow, BMC remedy etc..) The ability to work effectively in a team environment Strong communication and people skills Essential qualifications for the Change Manager: ITIL certification (Foundation Minimum) We value difference and we don’t have a fixed idea when it comes to background or education, provided ...