101 to 113 of 113 IVR Jobs in the UK excluding London

strong service delivery. Oversee the design, management, and optimisation of IT infrastructure, networks, and cloud environments (Azure/AWS) Manage all call routing, IVR systems, and queue management to ensure accurate, efficient, and immediate call handling. Develop and execute a long-term technology strategy that aligns with the company ...

Policy and Exchange Working with Windows Virtual Servers (VMware) Using tools including Sophos Enterprise Console and PowerShell Telephony Support Managing accounts, call groups and IVR menus across Skype for Business & 8x8 Supporting call routing, availability changes and call recording (Verba) Additional Responsibilities Providing remote support to colleagues at other offices ...

Policy and Exchange Working with Windows Virtual Servers (VMware) Using tools including Sophos Enterprise Console and PowerShell Telephony Support Managing accounts, call groups and IVR menus across Skype for Business & 8x8 Supporting call routing, availability changes and call recording (Verba) Additional Responsibilities Providing remote support to colleagues at other offices ...

content approval, periodic sign-off (quarterly, half-yearly, annually), and lifecycle management. Champion the continuous improvement cycle by using data, customer feedback (including IVR surveys), and speech analytics to assess programme effectiveness and recommend enhancements. Promote a knowledge-sharing culture across the organisation by delivering training, communications, and awareness programmes ...

travel within and outside of Europe as required. Desirable: Comprehensive understanding/knowledge of the latest Contact Centre solutions/platforms and voice networks (IVR, CTI, etc.). Please apply for further information. ...

growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their ...

contact centre projects, from initiation through delivery and handover to operations. Lead projects involving Genesys (Cloud or On-Prem) contact centre solutions, including voice, IVR, routing, reporting, and integrations. Oversee implementation and optimisation of Nuance solutions (IVR, speech recognition, conversational AI, voice biometrics). Develop and manage project plans, schedules … customer experience (CX) projects. Strong hands-on project experience with Genesys contact centre platforms (Cloud, Engage, or equivalent). Experience working with Nuance technologies (IVR, speech recognition, conversational AI, or voice solutions). Solid understanding of contact centre operations, call flows, IVR design, routing strategies, and reporting. Strong stakeholder management ...

contact centre projects, from initiation through delivery and handover to operations. • Lead projects involving Genesys (Cloud or On-Prem) contact centre solutions, including voice, IVR, routing, reporting, and integrations. • Oversee implementation and optimisation of Nuance solutions (IVR, speech recognition, conversational AI, voice biometrics). • Develop and manage project plans, schedules … customer experience (CX) projects. • Strong hands-on project experience with Genesys contact centre platforms (Cloud, Engage, or equivalent). • Experience working with Nuance technologies (IVR, speech recognition, conversational AI, or voice solutions). • Solid understanding of contact centre operations, call flows, IVR design, routing strategies, and reporting. • Strong stakeholder management ...

capabilities. Key Responsibilities Design and develop custom Dynamics 365 CE and Power Platform solutions Configure and optimize Omnichannel & Copilot Studio (chat, voice, digital channels, IVR) Build solutions using Power Apps (Canvas & Model-Driven), Power Automate, Power BI, Power Pages Implement workflows, custom actions, and JavaScript customizations Integrate Dynamics 365 with … within an ITIL service environment Essential Skills & Experience 5+ years experience with Dynamics 365 CE and Power Platform Strong experience with Omnichannel & Copilot Studio (IVR mandatory) Hands-on development using C# (.NET), JavaScript, HTML, SQL Strong knowledge of Dataverse architecture and governance Experience with Azure Logic Apps, Functions, Service ...

governing, and delivering end to end technical solutions across the NICE CXone cloud contact centre platform. This role ensures that all CXone capabilitiesACD/IVR, WFO/WFM, Quality Management, Voice and Digital Channels, Analytics, and Integrationsare architected to meet business requirements, security standards, and performance expectations. The Solutions Architect … proof designs. Experience : Enterprise contact center architecture. At least 4 years in NICE CXone architecture. Technical Expertise : Strong knowledge of CXone modules: Studio, ACD, IVR, WFM, QM, Speech Analytics, Digital Channels . Proficiency with REST/SOAP APIs , JSON, XML, and system integrations. Certifications : NICE CXone Certified Architect (preferred). ...

their offices in Manchester or Stratford, London. PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN SPEECH AND IVR ANALYTICS. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight & Speech Analyst gathers ...

their offices in Manchester or Stratford, London. PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN SPEECH AND IVR ANALYTICS. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight & Speech Analyst gathers ...

their offices in Manchester or Stratford, London. PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN SPEECH AND IVR ANALYTICS. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight & Speech Analyst gathers ...