26 to 50 of 57 Incident Manager Jobs in the UK excluding London

Role Title: Global Incident Manager Duration: 6 Months Location: Sheffield 3 days a week on site Umbrella only £ 535 Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. … We are seeking an experienced and proactive Global Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service disruption … and uphold regulatory and operational standards. Key Responsibilities: Incident Management Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly. Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity. Backlog Management Support the resolution of the existing incident backlog More ❯

Social network you want to login/join with: Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through … to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management … and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus More ❯

Social network you want to login/join with: Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through … to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management … and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus More ❯

Role Title: Global Incident Manager Duration: 6 Months Location: Sheffield 3 days a week on site Umbrella only £ 535 Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. … We are seeking an experienced and proactive Global Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service disruption … and uphold regulatory and operational standards. Key Responsibilities: Incident Management Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly. Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity. Backlog Management Support the resolution of the existing incident backlog More ❯

IT Incident and Communications Manager Work Pattern: Barbican - Hybrid. You'll be responsible for the overall delivery of IT Incident Communication within a global insurance firm. Gravitas and stakeholder management will be key to ensuring your role adds significant value to their journey. Ideally, you'll come from an ITSM background with expertise in a customer-facing More ❯

to you, please read on. Are you interested in ensuring customers can always watch their favourite movie or show? If so, you might be the right person for the Incident Manager role in the READI team who drive availability for Prime Video. Key job responsibilities Lead calls on customer impacting, high severity outages that drive towards resolution by … ordinating efforts across multiple engineering and operational teams, including for ambiguous problems we might not have seen before. Deconstruct complex incidents into workstreams that can be managed by multiple incident responders in parallel. Monitor and manage communications during high severity events via relevant channels, including being the single point of contact for executive leaders. Drive critical, complex customer escalations … in situations that are sometimes technically challenging in collaboration with Engineering Teams. Own improving the effectiveness of incident response by driving continuous improvement of standard operating procedures and the tools that help you resolve incidents efficiently. Proactively identify opportunities for improvement through gap analysis, trend identification, and cross-functional collaboration. Act as a key stakeholder for the engineering teams More ❯

Social network you want to login/join with: YBS has an exciting new opportunity for an Incident & Problem Manager to join our Technology Services function. The successful candidate will be responsible for the establishment and execution of effective Incident and Problem Management strategies, policies and processes to enable the organisation to continue operations and serve its … customers in the event of a major incident, as well as the leadership of the Incident & Problem Management team and fostering a collaborative and innovative team culture. This role will be based in our Bradford Head Office, with flexible working from home capability. As an Incident & Problem Manager you will Be responsible for providing effective leadership … and management of the Incident & Problem Management team. Have responsibility for the provision of effective Crisis and Major Incident Management capabilities and processes 24/7. Provide effective leadership and management of incidents and problems in line with agreed recovery time objectives, SLAs and Risk Appetite measures. Lead on the operational management of relationships with key stakeholders and More ❯

passionate innovators. Our objective remains unwavering: to elevate business communication to new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the … across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You … delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication: Take the helm More ❯

IT Major Incident Manager - 12 month Fixed Term Contract IT Major Incident Manager - 12 month Fixed Term Contract • Lead and coordinate the resolution of critical IT Major Incidents to ensure business continuity • Influence internal and external stakeholders to drive swift incident resolution and service improvement • Hybrid role with 80% homeworking and 20% in Stratford-upon … Avon and out of hours support rota About the role As an IT Major Incident Manager, you'll take charge of managing NFU Mutual's most significant IT incidents, ensuring swift resolution and minimising disruption to business operations. Acting as a key contact for senior stakeholders, you'll work with cross-functional teams through high-pressure situations, making … and deliver timely, accurate communications throughout. Working closely with Problem Management, you'll help prevent future incidents by assisting with establishing root cause and driving continuous improvement through Post Incident Reviews. Your role will also include producing robust reports, being involved in on-boarding new services, maintaining effective knowledge articles, and championing best practices across teams. This is a More ❯

Cyber Security Incident Response Manager Help us create a better future, quicker. ScottishPower Renewables is a leader in the development of renewable energy, both onshore and offshore in the UK & Ireland. We are part of the first integrated utility to generate 100% green energy. We focus on wind, solar and smart grid technologies in order to help transition … our national energy supply towards a cleaner, electric future. The Cyber Security Incident Response Manager will be responsible for managing and coordinating the response to security incidents affecting the Operational Technology (OT) and renewable assets of the organisation. The role involves matrix leading teams of security analysts, engineers, and specialists to identify, contain, analyse, and remediate security threats … key relationships, coordinating and collaborating with other security functions, such as threat intelligence, vulnerability management, security architecture, and security governance, to ensure a holistic and integrated approach to security incident management. Other aspects of the role include: Liaising and cooperating with external parties, such as law enforcement, regulators, vendors, and industry peers, to share information, seek assistance, and comply More ❯

JOB TITLE: Senior Manager - 24x7 Incident Operations SALARY : £83,411 - £98,130 (plus additional shift allowance £1250 per month) LOCATION(S): Halifax HOURS: Full time WORKING PATTERN: This position is based on a 4-week rolling shift pattern, across 24*7*365 with each shift lasting 12 hours, supporting hybrid working between the office and home locations. About … this opportunity The 24*7 Incident Operations team within Operations & Service Enablement are passionate about providing IT services supporting the largest Digital bank in the UK. We work closely with a variety of technical & business teams and partners to support and protect important LBG Systems and services. The availability of these services is fundamental to enable LBGs strategic objective … modern 24*7 IT Operations area, embracing toolset adoption, increased automation, self-service and AI capabilities. Accountability for leading and running critical IT incidents in crisis type situations, chairing incident calls and working collaboratively with colleagues from a variety of internal business and technical teams, and third-party partners to ensure the banks Important Business Processes and Services (IBPs More ❯

Incident Lead/Incident Manager - Crawley - £70k 3 days per week in office My global client is looking for an experienced Incident/Operations/Service Lead to join them managing the response given to their major global marquee client when they raise an incident You will be responsible for triaging the Jira tickets, ensuring … allocation to the correct person in order to resolve the incident and prevent reoccurance Overview of Duties: - Ticket management – ITIL/Jira/ServiceNow - Incident management – Prioritise/Triage/Investigate/Resolve/Communicate - Stakeholder management - Change, Problem & Release management - Monthly Steering Committee reviews Required Skills & Experience: - Indepth Incident Management experience - First class communication skills - Experience … management environment - Demonstrable experience with Jira, Redmine & ServiceNow - Experience with Product/Development/Application teams Beneficial Skills & Experience: - Knowledge of software development (.Net) - Experience with AWS and TeamCity Incident Lead/Incident Manager - Crawley - £70k 3 days per week in office More ❯

Cyber Incident Manager - Hybrid - Lancashire or Greater Manchester. Cyber Incident Manager needed to support the region's critical infrastructure both before and during the event of a major cyber attack, working as part of a well-funded, trained, and large cyber security team. This team also has its own designated training budget to support development. As … the Cyber Incident Manager, your role will be to help support the preparation of the business to effectively respond to and recover from cyber incidents, minimizing impact and ensuring business continuity. You will create, maintain, and test the Cyber Security team Business Continuity Plan. This role will also support in the event of a cyber security incident; supporting incident response communication and coordination with relevant internal and external stakeholders. As the Cyber Incident Manager, you will define the expectations, processes, plans, and documentation for the business and supply chain to undertake before, during, and after cyber incidents. You will identify and ensure that the business has the required resources, competencies, training, equipment, and More ❯

trend analysis and escalations Measure and report on KPIs for Major Incidents, Requests, Problems, and Knowledge Management Align with targets set by the Executive Management team Own the major incident lifecycle to ensure satisfactory resolution Proactively manage incidents to minimize business impact and escalate as needed Manage SLAs and KPIs related to Major Incidents with accurate reporting Understand the … impact of incidents on SLA targets for prioritization Conduct post-mortems for all major incidents Maintain and improve incident data and reporting within ITSM Produce MIRS and performance reports on process maturity and tool adoption Provide timely management reports via the MIM KPI Dashboard What You Will Have Strong relationship management skills and a team-oriented mindset Excellent communication More ❯

into the United Kingdom, we’re super excited to be scaling up our Chase brand and growing our team with it. To that end, we’re looking for exceptional Incident Managers who have experience working in highly available, high transaction throughput technology contexts. You’ll most likely be working in a start-up or scale up and are accustomed … multiple data points and someone who loves driving a timely solution to complex problems by facilitating, challenging and getting the best out of the team you assemble during an incident to drive the right outcomes for our customers. As you know, technology doesn’t sleep, so the Global team you’d be joining supportavailability on a 24/…/365 basis. We operate a follow the sun model, which means you’ll work your daylight hours and handover to one of our other Incident Management teams when your shift finishes for the day. The role does require weekend support as part of a rotating shift-based coverage. As we mature, we may consider moving this to an More ❯

into the United Kingdom, we're super excited to be scaling up our Chase brand and growing our team with it. To that end, we're looking for exceptional Incident Managers who have experience working in highly available, high transaction throughput technology contexts. You'll most likely be working in a start-up or scale up and are accustomed … multiple data points and someone who loves driving a timely solution to complex problems by facilitating, challenging and getting the best out of the team you assemble during an incident to drive the right outcomes for our customers. As you know, technology doesn't sleep, so the Global team you'd be joining support availability on a 24/…/365 basis. We operate a follow the sun model, which means you'll work your daylight hours and handover to one of our other Incident Management teams when your shift finishes for the day. The role does require weekend support as part of a rotating shift-based coverage. As we mature, we may consider moving this to an More ❯

Major Incident Manager - Hybrid role - 24/7 shift pattern Sheffield based PAYE Agency contractor role (up to £700) Monitor and drive the delivery and support of systems/services in compliance with the firm's IT service quality standards through the incident management process Manage and recover IT services from a disrupted state as quickly as … standards, in line with, and championing compliance Policies Maintain awareness of operational risk and minimise the likelihood of it occurring Provide day-to-day support and control in specific incident management functions for designation portfolio of services/applications Promote and drive continuous improvement in the incident management process This is a complex technology environment with a vast … estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue! Days: 07:00 – 19:15 UK time Nights 19:00 – 07:15 UK time Example of how it works More ❯

Financial Service firm seeks an Incident Response Manager to join their CIRT team. This role plays an essential part in safeguarding the firm’s assets and enhancing its Cyber Security posture. Responsibilities include: Leading security incidents and driving global remediation efforts. Conducting tabletop and simulation exercises based on insights from the CTI team. Identifying root causes of incidents … and delivering reports for technical and non-technical stakeholders, including Senior Leadership. Ensuring vulnerabilities identified by the CTI or Vulnerability Management teams are properly triaged, with remediation plans and incident coordination as needed, including detection rule development. Documenting lessons learned. If you seek to be part of a supportive, collaborative, innovative team that strives for continuous improvement, this role More ❯

business, we are committed to helping our people accelerate their careers. Together, we shape the future of payments. Day-to-Day Responsibilities Manage and be responsible for driving ITIL incident and jeopardy management best practices. Lead, coach, and mentor a team of analysts to ensure all team members meet KPIs, service targets, and quality standards. Conduct regular weekly meetings … big thinkers who can drive positive change, demonstrate passion, a can-do attitude, and a hunger to learn and grow. Specifically, you should have: Knowledge and practice of ITIL incident and problem management. Previous experience managing a team and task distribution. Flexibility within the role to assist other teams or work on ad hoc projects. Confidence to run the … Process We aim to respond to all applicants within 7 working days. Selected candidates will have a screening interview with a recruiter, followed by an interview with a Line Manager if progressing further. #J-18808-Ljbffr More ❯

Job Title: Crisis Incident Manager Duration: long-term contract Location: Hybrid We are seeking an experienced Crisis Incident Manager with a proven track record in handling P1 (Priority 1) incidents in fast-paced enterprise environments. The ideal candidate will be responsible for driving the resolution of critical incidents, ensuring minimal business impact, and maintaining clear communication … with stakeholders throughout the incident lifecycle. Key Requirements: Strong experience managing Crisis Incidents (P1 level) end-to-end. Ability to lead cross-functional teams under pressure. Excellent communication and stakeholder management skills. Experience in ITIL processes, escalation management, and post-incident reviews. More ❯

Major Incident Manager - Hybrid role - 24/7 shift pattern Sheffield based PAYE Agency contractor role (up to £700) Principal Responsibilities Monitor and drive the delivery and support of systems/services in compliance with the firm's IT service quality standards through the incident management process Manage and recover IT services from a disrupted state as … standards, in line with, and championing compliance Policies Maintain awareness of operational risk and minimise the likelihood of it occurring Provide day-to-day support and control in specific incident management functions for designation portfolio of services/applications Promote and drive continuous improvement in the incident management process This is a complex technology environment with a vast … estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue! Days: 07:00 – 19:15 UK time Nights 19:00 – 07:15 UK time Example of how it works More ❯

Major Incident Manager - Hybrid role - 24/7 shift pattern Sheffield based PAYE Agency contractor role (up to £700) Principal Responsibilities Monitor and drive the delivery and support of systems/services in compliance with the firm's IT service quality standards through the incident management process Manage and recover IT services from a disrupted state as … standards, in line with, and championing compliance Policies Maintain awareness of operational risk and minimise the likelihood of it occurring Provide day-to-day support and control in specific incident management functions for designation portfolio of services/applications Promote and drive continuous improvement in the incident management process This is a complex technology environment with a vast … estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue! Days: 07:00 – 19:15 UK time Nights 19:00 – 07:15 UK time Example of how it works More ❯

Financial Service firm seeks an Incident Response Manager to join their CIRT team. This role plays an essential part in the safeguarding of the firm’s assets, and the strengthening of the firm’s Cyber Security posture. Elements of the role will include but not limited to the following: Lead Security incidents, driving Global remediation efforts. Run tabletop … technical stakeholders, including Senior Leadership. Ensure Vulnerabilities highlighted by the CTI team or Vulnerability Management team are correctly triaged and if required prepare a remediation plan and ensure an incident is stood up to coordinate this including any required detection rules to provide coverage pending remediation. Lesson learnt write up. If you are looking to be part of a More ❯

Financial Service firm seeks an Incident Response Manager to join their CIRT team. This role plays an essential part in the safeguarding of the firm’s assets, and the strengthening of the firm’s Cyber Security posture. Elements of the role will include but not limited to the following: Lead Security incidents, driving Global remediation efforts. Run tabletop … technical stakeholders, including Senior Leadership. Ensure Vulnerabilities highlighted by the CTI team or Vulnerability Management team are correctly triaged and if required prepare a remediation plan and ensure an incident is stood up to coordinate this including any required detection rules to provide coverage pending remediation. Lesson learnt write up. If you are looking to be part of a More ❯

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Tata Communications Talent Acquisition Manager - Tata Communications Job Function TATA Communications Service Operations Centre is the single point of contact for all customers of the International SOC division. Customer Service Engineers have the prime responsibility to receive, troubleshoot , resolve , escalate and close … Customers incidents and requests, delivering superior customer service, UK business hours. Responsibilities Inbound calls responding to all customers requests and incident reports Understanding the customer issue/requirement and capture in ticket/system Troubleshoot to isolate and resolve the incidents/queries Escalate to next level or partner to resolve incidents within SLA Maintain history of problems and … Customer Service Industries Telecommunications, IT Services and IT Consulting, and Technology, Information and Media Referrals increase your chances of interviewing at Tata Communications by 2x Get notified about new Incident Manager jobs in High Wycombe, England, United Kingdom . Farnborough, England, United Kingdom 1 week ago Barnet, England, United Kingdom 1 month ago IT&D Senior Change & Capability More ❯