17 of 17 Journey Map Jobs in the UK excluding London

collaboration features. Knowledge of accessibility standards (WCAG), atomic design principles, and inclusive design practices. Ability to organise intuitive user flows, create personas and journey maps, and present design concepts aligned with business goals. What We Offer A 37.5-hour work week with a hybrid working model (3 days ...

application interface design. Experience of responsive web interactions design for mobile devices. Experience of researching design with users. Service design experience, including user journey mapping. Experience working within an agile, multi-disciplinary team environment, and the ability to deliver iterative design components (including user journeys) to the development ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

pragmatic research approaches are essential. Key Responsibilities Conduct user research within classified MOD environments Engage senior military and civilian stakeholders Develop personas, journey maps and process maps Produce Business Change Assessments Define onboarding and IMPEX processes Support service design and operational readiness Document findings in approved secure environments ...

Ideally 2-5 years of experience in a product focused role (or similar) Demonstrable experience of Product Management fundamentals (UX/UI, user journey/person mapping, user testing, etc) Experience of working within wearable tech and focusing on driving product management across both software and hardware elements ...

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

providers, and the business, embedding a 'customer-first' mindset into the way IT services are designed, trained, and delivered. Key Responsibilities: Customer Experience & Journey Design: Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue. Design, document, and optimise … across the platform. Stakeholder & Business Engagement: Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders. Run workshops, journey mapping sessions, and user research activities. Collaborate with Service Owners, Product Owners, and Service Providers to embed CX into service design and operations. Support ...

providers, and the business, embedding a 'customer-first' mindset into the way IT services are designed, trained, and delivered. Key Responsibilities: Customer Experience & Journey Design: Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue. Design, document, and optimise … across the platform. Stakeholder & Business Engagement: Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders. Run workshops, journey mapping sessions, and user research activities. Collaborate with Service Owners, Product Owners, and Service Providers to embed CX into service design and operations. Support ...

research sessions. Data Analysis: Analyze findings from diverse research activities, synthesizing insights into actionable recommendations that inform design and strategy. Visualization: Use diagramming, journey mapping, and storyboarding to illustrate user experiences, helping stakeholders understand end-to-end service interactions. Stakeholder Communication: Present findings and strategic insights to stakeholders ...

such as intent drift, rising auction pressure, creative fatigue, and attribution gaps Strong understanding of full-funnel performance strategy, including audience segmentation, customer journey mapping, and cross-channel contribution analysis Confident translating complex performance data into clear insights and actionable recommendations for senior stakeholders Comfortable operating in fast ...

assisted design workflows Main responsibilities Lead discovery activities in close partnership with Product Management and Engineering — including user research, problem framing, and journey mapping Lead end-to-end design across multiple features or product areas simultaneously, translating product and user goals into flows, wireframes, prototypes, and detailed … minimum designing web-based application UIs (SaaS/B2B ), with a strong portfolio of shipped products. Experience leading discovery — user interviews, contextual research, journey mapping, and synthesis — and translating findings into clear design direction. Demonstrated systems thinking — understanding information architecture, cross-feature relationships, and the downstream impact ...

beyond isolated touchpoints to design truly end‐to‐end experiences. What You’ll Do Design and improve services across digital, physical, and operational touchpoints Map and analyse customer journeys to identify pain points, gaps, and opportunities Uncover dependencies across systems, teams, and processes that shape the customer experience Facilitate … stakeholders and drive decisions Translate research and data into actionable insights that inform product and service direction Create service design artefacts such as journey maps and service blueprints Collaborate with multidisciplinary teams across the business Ensure solutions are desirable for users, viable for the business, and feasible ...

process maps Ensure all documentation reflects current operations and governance standards Manage change logs and maintain clear audit trails for process updates Workflow & Journey Mapping: Develop detailed process and customer journey maps across business and system landscapes Create clear visualisations using tools such as Miro, Lucid … operational excellence and continuous improvement Essential: 3–5 years’ experience in Business Analysis or a similar role Strong experience in process mapping and journey mapping tools Excellent analytical and documentation skills Ability to communicate complex information clearly and concisely Desirable: Degree in Business Administration or related field CBAP ...

login/usage across new customers Partner with Analytics to identify trends, under-utilisation and opportunities for re-engagement Continuously improve the customer journey from onboarding through first renewal Build and manage a structured Voice of Customer programme, capturing NPS and CSAT at key milestones Team Leadership & Operations … Experience with tools such as Planhat, Gainsight or similar platforms Background in healthcare, life sciences or data/intelligence sectors Familiarity with customer journey mapping and customer experience design Personal Attributes Customer-focused with a strong sense of ownership over customer outcomes Structured and process-driven, with ...

residents. Key Responsibilities Lead and facilitate stakeholder workshops across Adult Social Care services Capture and document as-is customer journeys and experiences Design and map "to-be" pathways to support service transformation Work collaboratively with a broad range of services, including: Learning Disabilities Mental Health Reablement Safeguarding 65+ Services … Adult Social Care Strong background in service transformation and redesign Demonstrable experience facilitating workshops and leading stakeholder engagement Expertise in process mapping, customer journey mapping, and business analysis methodologies Ability to lead discussions and drive consensus across diverse professional groups Excellent communication and documentation skills Working Arrangements Hybrid ...

improvements in blockchain and crypto-related journeys Ensure customer journeys are intuitive, transparent, and aligned to trust and risk expectations Support discovery workshops, journey mapping, and proposition definition activities Act as a subject-matter interface between customer strategy, digital asset technologies, and delivery teams Monitor regulatory developments … Required experience & Skills Proven experience operating as a Product Owner on a contract basis Strong background in customer propositions and/or customer journey delivery Solid understanding of blockchain, digital assets, and crypto fundamentals experience delivering products within regulated environments Ability to respond quickly to regulatory and strategic ...

advice and operational support to content authors and publishers The successful candidate will have previous experience in developing new web structures and web journey experiences, including journey mapping in a digital environment. Experience in using a Content Management System for web publishing and competency in writing ...