Senior Analyst Level Three
- Hiring Organisation
- Head Resourcing
- Location
- Edinburgh, City of Edinburgh, United Kingdom
- Employment Type
- Permanent
- Salary
- £38000 - £45000/annum
support the successful transition of projects into business-as-usual support. The role offers a blend of hands-on technical work, stakeholder engagement, mentoring and involvement in strategic service improvement initiatives. Key Responsibilities Technical Escalation & Leadership Act as the senior escalation point for complex technical issues. Diagnose and resolve infrastructure … cloud, networking and application-related incidents. Provide technical guidance and mentoring to junior team members. Participate in regular operational reviews and team collaboration sessions. Service Improvement & Change Management Identify recurring issues and implement proactive solutions. Support continuous improvement initiatives across support services. Contribute to change management processes and service enhancements. ...