22 of 22 Remedy Jobs in the UK excluding London

shaping scalable tooling architectures that support long term operational needs. Key Skills - Senior ITSM Architect Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine . Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes. Experience designing secure, large ...

cloud, hybrid and on premises environments . Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks , ideally with ITIL v4 certification ...

response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards ...

response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards ...

response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards ...

Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident ...

change, release, and problem management). Working knowledge of Windows Server administration. Exposure to PowerShell scripting is beneficial. Experience with tools such as BMC Remedy and enterprise storage systems is advantageous. Candidates will ideally show evidence of the above in their CV to be considered please click the " apply ...

Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active ...

Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active ...

both service delivery and development lifecycles. Experience in managing virtual teams and working with suppliers/third parties. Working knowledge of ITSM tooling (e.g., Remedy desirable). Strong reporting skills using Excel, PowerPoint, Power BI, etc. Good understanding of IT infrastructure and cloud services. ITIL v3 or v4 Foundation ...

you. What you will be doing Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support tickets ...

reporting capability . Experience monitoring release performance and feedback across teams and customers . Ability to chair operational and governance meetings . Knowledge of Remedy ITSM platform . Strong stakeholder engagement skills across customers, internal teams and third-party suppliers. Clearance Requirement Candidates must hold SC Clearance ...

reporting capability . Experience monitoring release performance and feedback across teams and customers . Ability to chair operational and governance meetings . Knowledge of Remedy ITSM platform . Strong stakeholder engagement skills across customers, internal teams and third-party suppliers. Clearance Requirement Candidates must hold SC Clearance ...

Management best practice. Experience coordinating multi-application release schedules. Strong planning, reporting and risk management capability. Confident chairing meetings and driving governance. Knowledge of Remedy ITSM. Excellent stakeholder and supplier relationship skills. Please apply with a copy of your up to date CV. ...

contribute to ongoing process improvements. Requirements: Experience managing high-priority incidents in a multi-client or shared services environment Knowledge of ITIL Familiarity with Remedy or similar ITSM tools Ability to take part in an on-call rota (early and late weekly shifts) Willingness to undergo security clearance Responsibilities ...

Multi-site installations with PC Based Digital Recorders. To understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with field engineers where required. Provide emergency solutions when operating out of hours as specified on the departmental rota (currently ...

single point of contact for technical queries and escalations Investigate deployment failures using SCCM and Intune Own and resolve 3rd-line incidents via the Remedy queue Implement remediation activities to enhance service performance Present detailed Feature Release impact reports to Service Management and customers The Requirements Confidently understand ...

with PC Based Digital Recorders. To have an understanding of fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required. Provide emergency solutions when operating out of hours as specified on the departmental rota. Collaborate ...

customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge ...

correct Resolving any issues that may arise from incorrect meter and/or AMR data in a timely and effective manner To manage and remedy industry meter reading rejections Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries ...

complex, high-security environment and enjoys owning and enhancing critical ITSM platforms. The Role You'll take technical ownership of the BMC Remedy platform, ensuring stability, performance, and continuous improvement. Your work will span administration, workflow development, integrations, upgrades, and environment management. You'll also support incident resolution, service …/2) VMware SQL Server (Level 1) PowerShell scripting Networking (Level 1) Strong understanding of ITIL principles Desirable Hands-on experience with BMC Remedy Background working to tight SLAs To learn more, please do reach out to Tom Royston via email on Reasonable Adjustments: Respect and equality are core ...

stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes through … framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. ...