1 to 25 of 63 Remote Monitoring and Management Jobs in the UK excluding London

The Position The Director of Managed and Support Services will play a pivotal role in Electrosonic transformation to a service-led organisation. This is a strategic and operational leadership role, responsible for delivering exceptional service experiences, driving customer satisfaction, and developing scalable services that deliver long-term value to clients. You will lead and evolve our support services, field service … operations, and managed services portfolio while collaborating cross-functionally with sales, project delivery, IT, and product development. This role is also responsible for developing the technology stack and processes needed to scale service delivery, in close partnership with the IT team. This role reports to the Chief Executive Officer and leads a diverse team. As the senior leader, it is … an opportunity for someone to build and drive a team focused on growth while maintaining a high level of execution and P&L success. What you will be doing Service Delivery & Customer Experience Ensure consistent, high-quality delivery of managed and support services across all regions. Own and improve service performance metrics such as SLA compliance, uptime, issue resolution time More ❯

Description 2nd Line Support Engineer - Full Time - permanent Job description Important : please DONOT APPLY if you don't have the below requirements: Need to hold full UK driving license and have own transport . Need to be able to reliably commute or relocate to Aldershot, GU11 1TW for this job? Need to be able to work in the UK without … restriction (we don't provide sponsorship). Job Description As a 2nd Line Technical Support Engineer, you will be responsible for providing remote support and onsite support to customer’s IT and Telecom Networks, this includes Hosted (O365, SharePoint, Azure, Avaya VOIP and Gamma VOIP ) Responsibilities Provide remote support to customers’ IT and Telecom Networks. Handle support telephone calls and … emails directly from customers. Work towards a target of first-time fix for all issues. Escalate unresolved issues to the 3rd Line team in a timely manner. Use Remote Monitoring & Management (RMM) systems to identify and address potential issues. Record all work within the ticketing system and follow documented processes and procedures. Provide remote end-user training where required. Manage More ❯

Location: Remote-first with UK-wide client visits (occasional travel to Ireland and Spain) Salary: Up to £45,000 per annum Benefits: Company vehicle or EV scheme | Flexible working | International project exposure The Opportunity A leading MSP and technology transformation consultancy is seeking a Technical Onboarding Consultant to support the rapid integration of new clients into their services framework. Working … across a diverse client base, including finance, education, healthcare, and non-profits, you'll ensure each onboarding journey is executed with care, precision, and technical excellence. This is a role for a well-rounded IT professional who enjoys hands-on work, customer interaction, and contributing to wider digital transformation initiatives. About the Role As a Technical Onboarding Consultant , you’ll … play a critical part in assessing new client environments, installing necessary systems and agents, and setting the technical foundation for future delivery. You’ll liaise with internal delivery teams and client stakeholders to capture infrastructure information, spot early-stage issues, and apply best-practice standards from day one. This role involves both remote and on-site activity, including travel across More ❯

We are seeking a skilled IT Engineer to join our dynamic team. The ideal candidate will be responsible for client onboarding and ad-hoc project work, ensuring seamless implementation and configuration of various IT systems. The ideal candidate should possess extensive knowledge of RMM (Remote monitoring and management) and MDM (Mobile device management) platforms, as well as Microsoft 365 and … Google Workspace best practice setup and configuration. As an IT Engineer, you will play a pivotal role in the development and implementation of innovative solutions that enhance our operational capabilities. Responsibilities Oversee the onboarding process for new client, ensuring a smooth transition to our services and systems Plan, execute and manage IT projects including infrastructure upgrades, software deployment and system … migrations. . Collaborate with clients and internal teams to define project requirements, objectives, and timelines. Provide technical expertise and guidance throughout project lifecycles, ensuring adherence to best practices and industry standards. Conduct thorough system analysis, identifying areas for improvement and proposing suitable solutions. Implement and configure RMM and MDM tools to optimise client systems’ performance and security. Execute data migration More ❯

per annum Hours: Full-time, Permanent | Monday to Friday, 9:00am - 5:30pm (1 hour lunch) Location: Stonehouse, Gloucestershire Overview I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized businesses in the region for over two decades and continues to experience steady … growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team. Key Responsibilities Provide remote, telephone, and on-site technical support Assist clients with day-to-day issues and long-term upgrade planning Manage and support cloud-based systems and infrastructure Install and troubleshoot Windows operating systems Perform Microsoft 365 system administration … and migrations Essential Experience & Skills Minimum 8 years' industry experience in a technical support role Strong experience with Microsoft 365 administration (including Exchange, SharePoint, Endpoint Manager) Familiarity with Azure AD and Microsoft security tools Good understanding of IPv4 networking Experience supporting Windows 11 environments Knowledge of Microsoft 365 migrations and implementations Confident in client communication across multiple channels Full UK More ❯

Onsite IT Field Support Engineer who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider. SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 Bonus + Benefits LOCATION: Battersea, London (SW11) You will be based on a client site … in Battersea, London with travel once a month to regional sites in Evesham and Worcester. This will be 2 days per month with expenses reimbursed for travel and accommodation booked by the company. JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass … mark and youll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Field Support Engineer who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support. Working as the Onsite IT Field Support Engineer you will provide desktop support More ❯

Onsite IT Field Support Engineer who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider. SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 Bonus + Benefits LOCATION: Battersea, London (SW11) You will be based on a client site … in Battersea, London with travel once a month to regional sites in Evesham and Worcester. This will be 2 days per month with expenses reimbursed for travel and accommodation booked by the company. JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass … mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an OnsiteIT Field Support Engineerwho has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support. Working as the Onsite IT Field Support Engineer you will provide desktop support for More ❯

My client is a privately owned, ethical provider of IT and Cloud services, headquartered in the UK with a global reach. For over 16 years, they have been delivering innovative, secure, and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships … has positioned them as a trusted advisor in the IT services space As the Service Desk Manager, you will provide strategic leadership to a dynamic team of 1st, 2nd, and 3rd line support engineers (team of 5). Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional … customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service management practices. Essential Requirements: Proven experience managing a multi-tiered IT support team (1st to 3rd line) Strong leadership and team management skills Demonstrated hands-on technical expertise across a broad range of IT systems and More ❯

IT Technician Location: Alnwick Salary: Competitive The Role Our client is seeking a skilled and motivated IT Technician to join their team. The successful candidate will be responsible for providing technical support and maintenance services to ensure the smooth operation of their IT systems, hardware, software, and network infrastructure. This role is ideal for someone who enjoys problem-solving, working … with technology, and supporting users in a dynamic environment. Key Responsibilities Provide first-line technical support to employees via phone, email, or in person. Install, configure, and maintain computers, laptops, printers, phones, and other IT equipment. Troubleshoot and resolve hardware, software, and connectivity issues. Support internal users with application-related queries and system access. Monitor and maintain network performance and … security. Perform regular system backups and disaster recovery tests. Maintain accurate records of service requests, installations, and configurations. Assist with the management of servers, cloud services, and user accounts. Ensure compliance with company IT policies and procedures. Participate in after-hours support on a rotational basis. Skills and Qualifications Cisco Networking experience 1–3 years of experience in a technical More ❯

Get AI-powered advice on this job and more exclusive features. 2nd Line Support Engineer - Full Time - permanent Important : please DONOT APPLY if you don't have the below requirements: Need to hold full UK driving license and have own transport . Need to be able to reliably commute or relocate to Aldershot, GU11 1TW for this job? Need to … able to work in the UK without restriction (we don't provide sponsorship). Job Description As a 2nd Line Technical Support Engineer, you will be responsible for providing remote support and onsite support to customer’s IT and Telecom Networks, this includes Hosted (O365, SharePoint, Azure, Avaya VOIP and Gamma VOIP ) Responsibilities Provide remote support to customers’ IT and … Telecom Networks. Handle support telephone calls and emails directly from customers. Work towards a target of first-time fix for all issues. Escalate unresolved issues to the 3rd Line team in a timely manner. Use Remote Monitoring & Management (RMM) systems to identify and address potential issues. Record all work within the ticketing system and follow documented processes and procedures. Provide More ❯

Woking (Office-based) Hours: Monday to Friday, 08:30 – 17:30 About MicroPro At MicroPro, we provide rapidly growing businesses with tailored IT support, strategy, projects, procurement, cybersecurity, licensing, and all aspects of day-to-day IT operations. We pride ourselves on being approachable, knowledgeable, and proactive, becoming a trusted extension of our clients' teams. The Role We’re looking … for a Service Desk Analyst to join our growing team. You’ll be the first point of contact for clients needing technical support and advice, helping to resolve issues quickly and efficiently. This is a great opportunity for someone with 1–2 years of IT support experience who is looking to develop their skills in a friendly and fast-paced … environment. Key Responsibilities Provide first and second-line support to business clients via phone, email, and remote tools Troubleshoot and resolve issues across desktop, server, network, and cloud environments Log, manage, and own support requests through to resolution or escalation Assist with procurement queries, software licensing, and general IT advice Support project delivery tasks when required Maintain documentation and knowledge More ❯

Lyra Technology Group Lyra Technology Group is seeking a Technical Services Consultant for our OpCo, CMS Group Ltd. The Technical Services Consultant will be working as 3rd line support and escalation for the support teams when located in the office but will be primarily responsible for deployment of new solutions to customer sites. These solutions will vary between infrastructure deployments … and SaaS deployments. (M365 Services mostly) About Lyra Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we … never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. About CMS Group Ltd CMS Group Ltd has proudly provided industry-leading IT Support and consultation solutions since 1990 and makes it their goal to work intimately with you as part of your team to deliver More ❯

to be working with a Managed Service Provider. Salary: £26,000 - £33,000 About the Job: Address issues as assigned by the Technical Support Manager. Conduct onsite support, installations, and troubleshooting when remote solutions are not feasible. Resolve support tickets and incidents promptly, adhering to agreed SLA timelines. Execute installations of infrastructure, computers, servers, and software. Perform daily checks on … customer infrastructure, backups, and monitoring, taking necessary actions. Participate in various IT projects. Contribute to the internal escalation process by providing help and assistance to support staff as needed. About You: Strong Microsoft Windows Server (2016, 2019, and 2022) Active Directory, DNS, DHCP Administration Experience with configuring and administering MS Office 365 SharePoint migrations and adoption SQL Server Administration and … troubleshooting Windows 10/11 administration and troubleshooting, along with Windows 10 to 11 migrations Antivirus (BitDefender) Advanced Networking skills - Switch configuration, diagnosing faults, VLAN, VPN, RADIUS (UniFi experience is preferable) Installation of Data cabling & termination Installation of Fiber cabling & splicing Installation of WiFi, CCTV, Access Control, AV & Video Conferencing equipment Installation of containment (cable trays, conduit, junction boxes & enclosures More ❯

Are you a passionate problem-solver with a genuine interest in technology? Do you thrive on helping others and possess excellent communication skills? If so, Bluebell IT Solutions wants to hear from you! They are not looking for existing technical gurus; instead, they are seeking individuals with the right attitude, a thirst for knowledge, and a natural ability to connect … with people. If you're confident, eager to learn, and passionate about technology, they can teach you the rest! They are thrilled to offer an exciting and unique 3-year IT Apprenticeship opportunity, designed to launch your career in the IT industry. This isn't just a job; it's a comprehensive programme that will see you gain valuable, hands … on experience as a Microsoft IT Support Apprentice, directly progressing into a Level 4 CompTIA Network Engineer Programme. They are committed to nurturing talent and providing a clear pathway for your professional growth within their team. At Bluebell IT Solutions, they pride themselves on providing top-tier IT support and solutions to their diverse range of clients. They believe in More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

Employer description: Arcom offers an extensive range of IT support and business telecoms services including, cloud services, data security, IT consultancy, business mobiles, Business broadband, VoIP telephone systems and unified comms. Acting as an extension of many organisations’ IT departments, the team at Arcom IT resolves everyday issues professionally and responsively allowing our clients to focus on running their businesses. … will be working as a member of the Tech Services department. This role provides an excellent opportunity to start your career in IT support. We operate in a flexible and relaxed environment, encouraging our engineers to learn and grow. If you’re looking for a role that offers both remote and on-site work, this could be ideal for you. … This is a great opportunity for someone with strong technical troubleshooting skills, excellent customer service, and a desire to grow within a dynamic IT services team. Responsibilities: Provide remote support to customers’ IT and telecom networks. Handle support telephone calls and emails directly from customers. Work towards a target of first-time fix for all issues. Escalate unresolved issues to More ❯

IT Infrastructure Engineer, Glasgow, UK (3 days onsite) Our client Our client is a local IT Managed Service Provider who pride themselves on unlocking business value through effective digital and technological transformation. They map client needs & culture to help optimise process and integrate the right technology that will accelerate business growth. They value cost-neutral investments and prioritise guiding clients … in risk management, using business insight and technological expertise. Their goal is to elevate uptime, drive efficiency, and simplify the complexities inherent in modern technology. What’s an average day like? You will be supporting a wide and varied range of clients both remotely and onsite as an extension of their business. You’ll collaborate with teammates and also be … expected to work independently to solve our clients technical challenges. If you love innovating, building relationships, and socialising with fellow team members, you’ll love our culture. We are looking for an experienced and dedicated Infrastructure Engineer who can be flexible and is a problem solver who can turn their hand to new technology. Who are we looking for? You More ❯

Helpdesk Technician Apprentice Apply From: 13/12/2024 Learning Provider Delivered by QA LIMITED Employer DATASYSTEMS (MIDLANDS) LIMITED Vacancy Description Use our Ticketing System to work on and resolve helpdesk tickets & service requests and escalate to senior helpdesk engineer if required Monitor background systems to ensure client devices, servers and networks are working correctly and secure Liaise with … third-party suppliers, working between them and the client to troubleshoot and resolve issues Maintain up-to-date documentation of any changes, logins or other critical information. Review remote monitoring & Management (RMM) dashboard and apply remediation actions as indicated by our processes Communicate to the client the status of their ticket every step of the way, notify them of any … IT Helpdesk Technician Apprentice Employer Description Datasystems (Midlands) Limited are an IT Managed Service Provider (MSP) based in Cannock, Staffordshire, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services. We are a forward-thinking company with a growth mindset, seeking an apprentice to join the team in providing More ❯

Lister IT Services Ltd is part of Lister Unified Communications Ltd, which has been in business for 25 years. The role of IT Support Engineer is dynamic in nature and covers all aspects of modern IT support. A good working knowledge of 365 Admin Centre's and windows based operating systems and networks is essential and the ideal candidate will … be Microsoft 365 Certified: Fundamentals. The team support small to medium size businesses in Gloucestershire and surrounding areas. Engineer Skillset Daily tasks will include but are not limited to: Telephone support Onsite support Assisting Clients with a variety of technical issues Assisting Clients in planning future upgrades Essential Skills: 3-4 years Industry experience Microsoft 365 Admin Center Exchange Admin … Center SharePoint Admin Center Endpoint Manager admin Center Microsoft Purview Microsoft 365 Defender Azure Active Directory and Endpoint experience Sound understanding of IPv4 networking. The ability to communicate with clients via telephone, video, face to face and email Windows 11 OS Install and Support Microsoft 365 Systems Admin experience Microsoft 365 migration and Implementation experience Helpdesk Support experience (we are More ❯

CONNECT LTD Vacancy Description Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket. Delight our Clients with a Friendly, Quick and Helpful Experience. Provide the Client with basic remote troubleshooting. Use of our Ticketing System. Work on and resolve Helpdesk Tickets & Service Requests using our Ticketing System. Manage and record all … that Client Documentation is well maintained. Split tickets that have several issues into their own individual ticket. Ensure that tickets aren’t “stale” throughout the process. Use of our Monitoring & Management Tool. Review RMM dashboard and apply remediation actions as indicated by our Processes. Review regularly scheduled/automated actions as indicated by our Processes. Assist the projects team with … their ticket every step of the way, notifying them of any changes or outages related to their issue. Submit Timesheets & Expense reports as indicated in their SOPs. Identify, communicate, and mitigate potential risks to the Front Line Team Leader and Clients. Follow the schedule provided by the Service Delivery Manager or Service Coordinator/Dispatcher. Follow Standard Operating Procedures (SOPs More ❯

Hours: 8:30 – 5:30 Monday to Friday + OOH Support Location : Birmingham, West Midlands Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further … this is worth exploring! We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding … our dynamic team and seeking driven, dedicated individuals to join us on our journey. What will you be doing? · Visiting Client sites to provide IT & Telco solutions as a field engineer. · Work with the other members of the Technical Teams and together act as a single point of contact for IT & Telco issues, changes and queries. · 2nd & 3rd line end More ❯

England, United Kingdom Senior Helpdesk Technician Truly SMB Castle Donington, England, United Kingdom 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with … On-Site at our Castle Donington Office – 5 days per week Job Type: Full-Time Reports To: Head of Client Services About the Role We are seeking a proactive and technically skilledSenior Helpdesk Technicianto join our fast-paced Modern Work team. This role is ideal for someone with a strong background in IT support, particularly within MSP/SMB environments … who thrives on resolving complex technical issues and delivering exceptional service. Key Responsibilities Working on 2 nd and 3 rd line tickets, owning until resolution. Act as an escalation point for the Helpdesk Technicians, resolving complex technical issues across a wide range of technologies. Taking first calls from clients and owning tickets through to resolution. Troubleshoot and resolve networking issues More ❯

We are seeking a skilled and proactive IT Systems Administrator to join our small, dynamic IT team. The ideal candidate will have a strong track record in managing IT infrastructure projects from planning through to implementation, ensuring alignment with business objectives and timelines. In addition to project delivery, the role involves offering responsive technical support, troubleshooting hardware and software issues … and assisting users to ensure seamless operation of IT systems. This dual-focus position requires excellent communication skills, a collaborative mindset, and the ability to balance strategic project responsibilities with occasional hands-on support tasks. Duties and Responsibilities: Including, but not limited to the following: Install, configure, and maintain servers, switches, laptops, mobile phones and other IT infrastructure components. Monitor … system performance and troubleshoot issues to ensure optimal functionality. Implement and manage security measures, including firewalls, antivirus solutions, and access controls. Manage servers, virtual environments, cloud-based systems and a self-hosted email platform. Provide 2nd and 3rd level technical support to staff and members, resolving hardware and software issues promptly. Manage data backup and disaster recovery solutions to safeguard More ❯