1 to 25 of 39 Remote Monitoring and Management Jobs in the UK excluding London

Location: Remote-first with UK-wide client visits (occasional travel to Ireland and Spain) Salary: Up to £45,000 per annum Benefits: Company vehicle or EV scheme | Flexible working | International project exposure The Opportunity A leading MSP and technology transformation consultancy is seeking a Technical Onboarding Consultant to support the rapid integration of new clients into their services framework. Working … across a diverse client base, including finance, education, healthcare, and non-profits, you'll ensure each onboarding journey is executed with care, precision, and technical excellence. This is a role for a well-rounded IT professional who enjoys hands-on work, customer interaction, and contributing to wider digital transformation initiatives. About the Role As a Technical Onboarding Consultant , you’ll … play a critical part in assessing new client environments, installing necessary systems and agents, and setting the technical foundation for future delivery. You’ll liaise with internal delivery teams and client stakeholders to capture infrastructure information, spot early-stage issues, and apply best-practice standards from day one. This role involves both remote and on-site activity, including travel across More ❯

We are seeking a skilled IT Engineer to join our dynamic team. The ideal candidate will be responsible for client onboarding and ad-hoc project work, ensuring seamless implementation and configuration of various IT systems. The ideal candidate should possess extensive knowledge of RMM (Remote monitoring and management) and MDM (Mobile device management) platforms, as well as Microsoft 365 and … Google Workspace best practice setup and configuration. As an IT Engineer, you will play a pivotal role in the development and implementation of innovative solutions that enhance our operational capabilities. Responsibilities Oversee the onboarding process for new client, ensuring a smooth transition to our services and systems Plan, execute and manage IT projects including infrastructure upgrades, software deployment and system … migrations. . Collaborate with clients and internal teams to define project requirements, objectives, and timelines. Provide technical expertise and guidance throughout project lifecycles, ensuring adherence to best practices and industry standards. Conduct thorough system analysis, identifying areas for improvement and proposing suitable solutions. Implement and configure RMM and MDM tools to optimise client systems’ performance and security. Execute data migration More ❯

per annum Hours: Full-time, Permanent | Monday to Friday, 9:00am - 5:30pm (1 hour lunch) Location: Stonehouse, Gloucestershire Overview I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized businesses in the region for over two decades and continues to experience steady … growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team. Key Responsibilities Provide remote, telephone, and on-site technical support Assist clients with day-to-day issues and long-term upgrade planning Manage and support cloud-based systems and infrastructure Install and troubleshoot Windows operating systems Perform Microsoft 365 system administration … and migrations Essential Experience & Skills Minimum 8 years' industry experience in a technical support role Strong experience with Microsoft 365 administration (including Exchange, SharePoint, Endpoint Manager) Familiarity with Azure AD and Microsoft security tools Good understanding of IPv4 networking Experience supporting Windows 11 environments Knowledge of Microsoft 365 migrations and implementations Confident in client communication across multiple channels Full UK More ❯

Onsite IT Field Support Engineer who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider. SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 Bonus + Benefits LOCATION: Battersea, London (SW11) You will be based on a client site … in Battersea, London with travel once a month to regional sites in Evesham and Worcester. This will be 2 days per month with expenses reimbursed for travel and accommodation booked by the company. JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass … mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an OnsiteIT Field Support Engineerwho has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support. Working as the Onsite IT Field Support Engineer you will provide desktop support for More ❯

My client is a privately owned, ethical provider of IT and Cloud services, headquartered in the UK with a global reach. For over 16 years, they have been delivering innovative, secure, and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships … has positioned them as a trusted advisor in the IT services space As the Service Desk Manager, you will provide strategic leadership to a dynamic team of 1st, 2nd, and 3rd line support engineers (team of 5). Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional … customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service management practices. Essential Requirements: Proven experience managing a multi-tiered IT support team (1st to 3rd line) Strong leadership and team management skills Demonstrated hands-on technical expertise across a broad range of IT systems and More ❯

IT Technician Location: Alnwick Salary: Competitive The Role Our client is seeking a skilled and motivated IT Technician to join their team. The successful candidate will be responsible for providing technical support and maintenance services to ensure the smooth operation of their IT systems, hardware, software, and network infrastructure. This role is ideal for someone who enjoys problem-solving, working … with technology, and supporting users in a dynamic environment. Key Responsibilities Provide first-line technical support to employees via phone, email, or in person. Install, configure, and maintain computers, laptops, printers, phones, and other IT equipment. Troubleshoot and resolve hardware, software, and connectivity issues. Support internal users with application-related queries and system access. Monitor and maintain network performance and … security. Perform regular system backups and disaster recovery tests. Maintain accurate records of service requests, installations, and configurations. Assist with the management of servers, cloud services, and user accounts. Ensure compliance with company IT policies and procedures. Participate in after-hours support on a rotational basis. Skills and Qualifications Cisco Networking experience 1–3 years of experience in a technical More ❯

Lyra Technology Group Lyra Technology Group is seeking a Technical Services Consultant for our OpCo, CMS Group Ltd. The Technical Services Consultant will be working as 3rd line support and escalation for the support teams when located in the office but will be primarily responsible for deployment of new solutions to customer sites. These solutions will vary between infrastructure deployments … and SaaS deployments. (M365 Services mostly) About Lyra Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we … never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. About CMS Group Ltd CMS Group Ltd has proudly provided industry-leading IT Support and consultation solutions since 1990 and makes it their goal to work intimately with you as part of your team to deliver More ❯

Are you a passionate problem-solver with a genuine interest in technology? Do you thrive on helping others and possess excellent communication skills? If so, Bluebell IT Solutions wants to hear from you! They are not looking for existing technical gurus; instead, they are seeking individuals with the right attitude, a thirst for knowledge, and a natural ability to connect … with people. If you're confident, eager to learn, and passionate about technology, they can teach you the rest! They are thrilled to offer an exciting and unique 3-year IT Apprenticeship opportunity, designed to launch your career in the IT industry. This isn't just a job; it's a comprehensive programme that will see you gain valuable, hands … on experience as a Microsoft IT Support Apprentice, directly progressing into a Level 4 CompTIA Network Engineer Programme. They are committed to nurturing talent and providing a clear pathway for your professional growth within their team. At Bluebell IT Solutions, they pride themselves on providing top-tier IT support and solutions to their diverse range of clients. They believe in More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

Employer description: Arcom offers an extensive range of IT support and business telecoms services including, cloud services, data security, IT consultancy, business mobiles, Business broadband, VoIP telephone systems and unified comms. Acting as an extension of many organisations’ IT departments, the team at Arcom IT resolves everyday issues professionally and responsively allowing our clients to focus on running their businesses. … will be working as a member of the Tech Services department. This role provides an excellent opportunity to start your career in IT support. We operate in a flexible and relaxed environment, encouraging our engineers to learn and grow. If you’re looking for a role that offers both remote and on-site work, this could be ideal for you. … This is a great opportunity for someone with strong technical troubleshooting skills, excellent customer service, and a desire to grow within a dynamic IT services team. Responsibilities: Provide remote support to customers’ IT and telecom networks. Handle support telephone calls and emails directly from customers. Work towards a target of first-time fix for all issues. Escalate unresolved issues to More ❯

IT Infrastructure Engineer, Glasgow, UK (3 days onsite) Our client Our client is a local IT Managed Service Provider who pride themselves on unlocking business value through effective digital and technological transformation. They map client needs & culture to help optimise process and integrate the right technology that will accelerate business growth. They value cost-neutral investments and prioritise guiding clients … in risk management, using business insight and technological expertise. Their goal is to elevate uptime, drive efficiency, and simplify the complexities inherent in modern technology. What’s an average day like? You will be supporting a wide and varied range of clients both remotely and onsite as an extension of their business. You’ll collaborate with teammates and also be … expected to work independently to solve our clients technical challenges. If you love innovating, building relationships, and socialising with fellow team members, you’ll love our culture. We are looking for an experienced and dedicated Infrastructure Engineer who can be flexible and is a problem solver who can turn their hand to new technology. Who are we looking for? You More ❯

team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you’re someone who enjoys solving problems, learning new technologies, and making a real difference to users’ day-to-day IT experience, we’d love to hear from you. This is an ideal role for someone who wants to develop their … skills in a varied, client-focused environment. You’ll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives – so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt – because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support … via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets More ❯

support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you. This is an ideal role for someone who wants to develop their skills … in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone … and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with More ❯

Hours: 8:30 – 5:30 Monday to Friday + OOH Support Location : Birmingham, West Midlands Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further … this is worth exploring! We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding … our dynamic team and seeking driven, dedicated individuals to join us on our journey. What will you be doing? · Visiting Client sites to provide IT & Telco solutions as a field engineer. · Work with the other members of the Technical Teams and together act as a single point of contact for IT & Telco issues, changes and queries. · 2nd & 3rd line end More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their … customer base. The Role of Level IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed … processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes Strong organisational skills are necessary with the ability to More ❯

2nd Line Support Technician – Northern Ireland Our client is a fast-growing and well-established business providing best-in-class IT support services to clients across the hospitality sector. They’re now looking for a highly motivated and experienced 2nd Line Support Technician to join their dynamic team. This is a fantastic opportunity to advance your career in a fast … paced environment that values your input, invests in your development, and offers long-term progression. The Role As a 2nd Line Support Technician, you’ll be the go-to escalation point for the 1st Line team, handling a wide range of support needs across IT systems, networks, and hospitality-specific technologies. You’ll work with everything from POS and PMS … systems to Wi-Fi and back-office infrastructure, ensuring client operations run smoothly 24/7. Key Responsibilities Deliver advanced technical support via phone, remote tools, and occasional site visits. Troubleshoot and resolve issues with Windows servers, networks, desktops, and hospitality-focused systems. Escalate complex cases to 3rd line or vendor support when needed. Configure and maintain network hardware – switches More ❯

2nd Line Support Engineer Coventry – Up to £30,000 Managed Service Provider Are you a 2nd Line Support Engineer looking to step up in a thriving and supportive MSP environment? A well-established Managed Service Provider based in Coventry is looking to add a confident and capable 2nd Line Engineer to their growing support team. With over 15 years in … the industry, they’ve built a solid reputation for delivering high-quality IT services to a broad range of clients, and they’re now looking for someone to grow with them as they continue to expand. What you’ll be doing: Providing 2nd Line support across a variety of customer environments Working with Microsoft technologies, including Windows Server, Azure, Office … and Active Directory Managing and troubleshooting backup and disaster recovery solutions using Datto Monitoring, automation and patch management using Kaseya Supporting networking infrastructure including firewalls, switches, routers, and VPNs Escalating complex issues to 3rd Line where appropriate and working closely with senior engineers What they’re looking for: Strong experience in a 2nd Line or similar technical support role Solid More ❯

IT Field Engineer Location: Hereford (Office Based + Client Visits) Salary: Up to £35,000 + Electric Company Vehicle & Excellent Benefits I’m recruiting on behalf of a growing and well-respected IT services provider based in Hereford, who are looking for a confident and capable IT Field Engineer to join their expanding technical team. This is a fantastic opportunity … for someone who enjoys being out on the road, working face-to-face with clients, and solving a wide variety of technical issues in real-time. You’ll spend around 90% of your time on client sites across the region, with the rest of your week in the office supporting remote work or project planning. Why this role stands out … on, client-facing environment, this role gives you the chance to work with a broad range of technologies across a wide range of industries—from schools to commercial businesses and everything in between. With access to brand new electric company vehicles, a supportive team environment, and ongoing training, it’s a great next step for someone looking to grow their More ❯

IT Support Technician to join a growing MSP. This is a varied, hands-on role where you’ll support local businesses across a range of technologies – from Microsoft 365 and networking to on-site troubleshooting and project work. If you’re a team player who enjoys learning, problem-solving, and building relationships with clients, they would love to hear from … you. Job Overview Our client is passionate about providing cutting-edge IT solutions that empower businesses across West and North Yorkshire. As a Managed Service Provider (MSP) with a proven track record of excellence, they specialise in creating tailored IT services for small and medium-sized businesses, helping them operate efficiently and securely. Their approach is built on trust, collaboration … and delivering exceptional service. By joining a close-knit team, you’ll be part of a company that values innovation, flexibility, and the people behind the technology. If you thrive on solving complex problems, supporting businesses to grow, and working as part of a dynamic and collaborative team, this is the opportunity for you. In this role, you will take More ❯

IT Support Engineer, 2nd/3rd Line Location: Remote, Walsall, West Midlands Salary: £24,000 - £30,000 + Benefits Our client, a well-established Managed Service Provider (MSP), is seeking an experienced and customer-focused IT Support Engineer to join their growing team. This is a fantastic opportunity for an ambitious IT Support Engineer to work across a wide range … of technologies, supporting diverse clients in both cloud and on-premise environments. IT Support Engineer - Key Responsibilities: Deliver 1st to 3rd line technical support across servers, networks, desktops, and cloud systems. Respond to tickets, calls, and emails using RMM tools and professional service platforms. Troubleshoot issues in Office 365, Windows Server, networking, backup, and virtualisation environments. Perform hardware builds, installations … audits, and on-site visits as required. Support disaster recovery and business continuity services with confidence and clarity. Maintain high levels of documentation, communication, and client satisfaction. IT Support Engineer - Key Requirements: Proven experience as an IT Support Engineer, ideally within an MSP setting. Strong working knowledge of Microsoft technologies, including Office 365, Active Directory, Windows Server, and Azure. Solid More ❯

Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk … Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing … system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren t stale throughout the process Use of our monitoring and management tool Review More ❯

Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk … Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing … system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren't “stale” throughout the process Use of our monitoring and management tool Review More ❯

The Opportunity: A fantastic opportunity has opened for an experienced 3rd Line Support Engineer to join a leading IT solutions provider, known for delivering tailored managed services and support to SMEs across the South-East and London. This role offers the chance to be part of a collaborative, growth-focused team in a business that truly values its people. Role … Overview: This is a varied and client-facing position where no two days are the same. From resolving high-level technical issues to implementing solutions onsite, the successful candidate will be a key figure in ensuring service excellence, continuous impovement, and technical innovation. Key Responsibilities: Provide expert-level support across multiple clients, handling escalated tickets via phone, email, and remote … sessions. Deliver hands-on support during onsite client visits throughout the South-East and London. Use RMM tools to monitor, manage, and proactively resolve alerts and issues. Log, track, and update support cases in AutoTask, ensuring clear communication with clients. Manage and maintain backup systems, assist in configuration and recovery tasks. Support project delivery, installations, and high-level escalations. Work More ❯