26 to 50 of 59 Service Desk Engineer Jobs in the UK excluding London

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools … visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of more »

and remote support. Rate: £200 per day (inside IR35). Duration: 6 months. Location: Liverpool Street (1-2 days WFH). Your role as Service Desk Engineer Providing first single point of contact for all IT Incidents & Requests. Taking ownership of Incidents and Requests, ensuring they are … Application Support teams. Creating support documentation and maintaining internal knowledgebase. Providing support to the administration of new starters, internal transfers and leavers. Requirements as Service Desk Engineer At least 2 years experience working within a technical support role. Preferable VIP support experience or working on a busy … trading floor. Basic understanding of Service Desk tools. Detail orientated. Excellent communication skills, especially initial point of contact and managing user expectations. Logical thought process and problem-solving skills. Familiarity with ITIL best practices. Sound interesting? Please apply to discuss in further depth. more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … continue to grow around 20% year on year. As a result of continued expansion, my client has immediate requirements for a 1 st line service desk engineer to work on key customer account queries covering the Cambridgeshire and the surrounding area. Ideal Candidate The successful candidate will … come from a similar fast paced environment ideally managed services with at least 6 months commercial experience in a similar technical support or service desk role. As a 1 st line engineer, you will be a highly motivated with a good understanding of O365 and Active Directory more »

Senior Service Desk Engineer – £27,500 – Newton Le Willows, Warrington The Role Do you have at least 3 Years of Managed Helpdesk experience? Do you have a knack for solving technical issues and a background in IT support? If so, IDT Support Solutions is looking for a … Senior Service Desk Engineer to join the team! Our goal is to always provide exceptional level of service. We aim for lasting partnerships with our clients. In this role, you will provide technical support to our customers, colleagues, and internal stakeholders through various communication channels, including phone … This position is primarily office-based, with the flexibility to work from home upon request. You will play a critical role in shaping our service offering and maintaining our reputation for excellent customer service. Key Responsibilities: Provide 1st/2nd line support for Microsoft's core cloud business applications more »

2nd Line Service Desk Engineer Opportunity for a 2nd Line Service Desk Engineer to join the UK's leading cloud technology managed service provider based near Leeds. Salary between £30,000 and £35,000 depending on experience plus benefits. Who we are: We … are the UK's leading managed service provider helping businesses across the UK implement cloud technologies, security and general support. We're looking for a driven individual who shares the same values for growth and development as us. Benefits: Hybrid working model. 25 days holiday plus bank holidays and more »

1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience. … support for customer portfolio. Resolving incidents from customers and other colleagues. Escalating incidents and requests to the 2nd Line resolver group, when required. Answering Service Desk queue phone calls and logging tickets comprehensively, capturing all required information. Using face-to-face, telephone and e-communication methods to accurately … manage customer/stakeholder expectations and conduct your role duties to a high standard. Company + Benefits Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy more »

1st Line Service Desk | Up to £25k |Bristol The Company They are a rapidly expanding MSP based in Bristol that work with high street brands, charities and other well known businesses to provide high quality IT support services and consultancy. It is a fast paced and fun environment … to work in with plenty of room for progression. The Role You will be part of a the service desk team, dealing with phone calls, emails and all other communications are answered in an efficient and professional manner, this will help develop customer service skills. As well … issues and to build, install and configure computer hardware. Requirements Valid UK Drivers license and car Minimum 1 year MSP experience Skills Exemplary customer service skills Prior service desk experience Office 365 Laptop/PC repair and diagnostics Even if you don't tick every box, please more »

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £40k - £50k Overview This position will provide technical support to our client’s customers within a service desk environment mainly … and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all … customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. Continue to develop technical knowledge and skillset through formal training, informal training and hands on more »

Role: Service Desk Engineer (Hybrid) Location: Bristol Salary: £30,000 - £35,000 I am currently recruiting for a FinTech start-up in Bristol looking for a Service Desk Engineer to join their IT Department. They are a Cloud-based company, so would need someone more »

We have an exciting opportunity for a 2nd Line Service Desk Engineer to join a growing UK-based IT Service Provider on a permanent basis. They are a trusted provider that have built a brand with integrity, offering clients a range of support solutions including; Strategic … be genuine career development prospects for the right individuals to progress within the business and they continue to scale and grow. Duties for the Service Desk Engineer will include: Configure, support and maintain hardware and software solutions for the business and its clients including Microsoft Windows more »

IT Service Desk Engineer Middlesbrough/Onsite £20,000 - £25,000 Are you passionate about IT and ready to embark on an exciting journey with a leading Managed Service Provider? We're working with a prominent Managed Service Provider renowned for delivering exceptional IT solutions … we want to hear from you. Day-to-Day: Offer front-line technical support to end-users, ensuring prompt issue resolution. Collaborate with the service desk team to address IT challenges effectively. Contribute to the development of technical documentation. Maintain and support existing IT infrastructure and networks. Tech more »

IT Service Desk Engineer Middlesbrough/Onsite £20,000 - £25,000 Are you passionate about IT and ready to embark on an exciting journey with a leading Managed Service Provider? We're working with a prominent Managed Service Provider renowned for delivering exceptional IT solutions … we want to hear from you. Day-to-Day: Offer front-line technical support to end-users, ensuring prompt issue resolution. Collaborate with the service desk team to address IT challenges effectively. Contribute to the development of technical documentation. Maintain and support existing IT infrastructure and networks. Tech more »

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that our employees have sufficient equipment … broad set of technical skills who are ready to tackle some of technology’s greatest challenges. Preferred skills and experience Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Commercial experience … working in a service management function. Main Responsibilities Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the business. Logging all tickets for incidents or requests that are reported. Ensuring that first line incidents are resolved quickly and efficiently. Ensuring more »

Syntax Integration is a boutique managed services provider, primarily serving clients in the financial, property, and investment sectors. The Role As a 2nd Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within … SLA whilst providing strategic technical guidance. About You: To be successful in this role you will need: Experience working on an IT Service Desk/MSP. Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft more »

Job Title: IT Service Desk Engineer Job Type: Permanent, Full Time Salary: £25-32,000 Location: Bromsgrove- National Travel Required Do you have a keen interest in IT? You will be supporting with trouble shooting, 1st and 2nd line IT support issues across local offices. This role … to support with projects and initiatives within the group so your own transport is essential for this position. You will have experience within a Service Desk role previously providing both onsite and remote user support, regular support issues raised include installing and configuring computer hardware, software, systems,networks … and Responsiblities: Provide 1st and 2nd line support, troubleshooting, and repair for applications, IT equipment and networks. Respond in a timely manner to multiple service issues and requests, escalating where required. Provide business wide monitoring of critical systems and determine escalation as necessary. Administer the Joiners/Movers/ more »

Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role: As a 3rd Line Service Desk Engineer, you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively and robustly. … knowledge management and documentation. About You: To be successful in this role you will need: At least 5 years of experience on an IT Service Desk/MSP in a similar role. Relevant certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, Azure Administrator Associate). An appreciation of ITIL … Service Management Disciplines i.e., Incident, Problem, and Change Request Management. You will have experience with: Microsoft Cloud solutions, Office 365, and Azure. Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer. Using backup products and disaster recovery solutions (e.g., Azure, SkyKick, Barracuda and Spanning). Strong understanding of more »

The Company Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role As a Service Desk and Network Engineer , you will play a crucial role in delivering support to ensure our clients' business systems operate cost-effectively … will act as a single point of contact for our customers, managing all tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. About You To be successful in this role you will need: At least 5 years’ experience working on … an IT Service Desk/MSP in a similar background/role A strong background in network technologies Relevant certifications (e.g, Microsoft 365 Fundamentals, Azure Fundamentals, CCNA) Skills In-depth knowledge of Microsoft Cloud solutions, Office 365, and Azure. In-depth knowledge of Device Management and Remote Systems more »

Role: 2nd Line Support Engineer Location: Preston, Lancashire Salary: Up to £32,000 Industry: Logistic/Operations Overview: I am partnered with a national logistics firm in Preston who are in need of a second line engineer to join their busy service desk team. This isn … t a general service desk, their team are extremely hands on and deal with BAU, infrastructure and projects! Key Responsibilities & Technical Stack * Provide high level technical support to users via phone, email, and in person. * Install, configure, and maintain operating systems and software applications. * Collaborate with other IT … networking including routers and switches - Draytek & Cisco * Server upgrades, installs and decommissioning * Citrix - other virtualisation beneficial - VMWare and Hyper-V * Excellent communication and customer service skills. Benefits: * Competitive salary up to £32,000 per annum. * 2 x year discretionary bonus (5%) * 25 days holiday plus your birthday off * Share more »

Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. Must have strong customer service more »

emergency care? This is for you! We are looking for a dedicated, highly motivated individual who can work as part of our existing IT Service Desk team to provide first and second line IT support to the whole organisation, including three ambulance Emergency Operations Centres. You must be … new hardware and software, building and deploying PCs, Laptops and iPads, to working with our third line teams in resolving more complex issues. Predominately desk-based, methods of support will involve face-to-face with the userbase, over the telephone and email and via our remote support tool for … critical environment, please apply today If you have any questions in relation to the role, please feel free to contact Roberta Hawkins, our IT Service Desk Team Leader, on 07920 298253. **IMPORTANT NOTE** Applications will only be considered from those will a full UK Driving Licence About us more »

STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD. An excellent opportunity has arisen to join ICT Services in ABUHB. Reporting to the ICT Service Desk Team Lead, the post holder will be part of busy ICT Service Desk Team providing technical support to staff across … The role requires a self-motivated individual, able to demonstrate an aptitude for technology and a flair for troubleshooting. Able to demonstrate excellent customer service, have excellent planning and administrative skills and the ability to manage their time effectively ensuring all objectives and deadlines are met. The ability to … clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the more »

opportunity for career growth with a well-established office in Tewkesbury. Were looking for a talented individual to join the team as an IT Service Desk Engineer. If youve got experience in a similar role and youre eager to take your career to the next level, then wed … is a full-time permanent position with a salary of up to 32k per year. Heres what youll need: Previous experience working on a service desk, both in person and remotely. Knowledge of Windows 10, Microsoft Office (Word, Excel, Outlook), Active Directory, and Group Policy. Experience setting up … computer hardware, software, networks, and printers. What youll be doing: Providing support and troubleshooting for applications, IT equipment, and networks. Responding promptly to service issues and requests and escalating when needed. Monitoring critical systems and acting as required. Managing the Joiners/Movers/Leavers process. Deploying and configuring more »

patient. Join us and be part of our mission to deliver the highest quality care to millions of animals. About The Role As a Service Desk Engineer, you will be responsible for providing technical assistance and support to our clinics, remotely. Your primary focus will be managing … issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience. Excellent communication skills are required for this role. In this … and processes is at the heart of what we do. In addition to a competitive salary, you can enjoy: 5 weeks holiday (increasing with service) plus bank holidays. Your birthday, as a paid day off each year Cycle to work scheme. Discounted staff pet care Company pension EAP and more »