ServiceDeskEngineer – 2nd line Up to £43,000 plus shift allowance and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing … excellent customer service. As a ServiceDeskEngineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. … problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident More ❯
ServiceDeskEngineer – 2nd line Up to £43,000 plus shift allowance and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing … excellent customer service. As a ServiceDeskEngineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. … problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident More ❯
ServiceDeskEngineer – 2nd line Up to £43,000 plus shift allowance and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing … excellent customer service. As a ServiceDeskEngineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. … problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident More ❯
IT ServiceDeskEngineer Derby Permanent £22,000 – £28,000 (DOE) IT ServiceDeskEngineer needed for a permanent role in Derby , providing IT technical support to clients across the midlands. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Full UK Driving Licence and …/2nd line level for a diverse range of external customers. Ensuring all actions are logged and managed via the IT helpdesk and visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking, and IT incident management to ensure maximum service availability. IT asset tracking, service provisioning, and managing IT accounts for new … Technical Environment: Windows Server, Active Directory (AD), DNS/DHCP, Group Policies, Office 365, basic Networking. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation, and strong customer service skills. Benefits: £22-28k Salary (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more. #J-18808-Ljbffr More ❯
Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT ServiceDeskEngineer to join a growing business in Manchester, where you’ll play a key role … solutions and contributing to the IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Help Desk, ServiceDesk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies) Ability to … troubleshoot hardware, software, and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based servicedesk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT support Knowledge of ITIL principles More ❯
bolton, greater manchester, north west england, united kingdom
Found Talent
Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT ServiceDeskEngineer to join a growing business in Manchester, where you’ll play a key role … solutions and contributing to the IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Help Desk, ServiceDesk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies) Ability to … troubleshoot hardware, software, and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based servicedesk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT support Knowledge of ITIL principles More ❯
warrington, cheshire, north west england, united kingdom
Found Talent
Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT ServiceDeskEngineer to join a growing business in Manchester, where you’ll play a key role … solutions and contributing to the IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Help Desk, ServiceDesk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies) Ability to … troubleshoot hardware, software, and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based servicedesk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT support Knowledge of ITIL principles More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Cybit
Job Title: 3rd Line ServiceDeskEngineer Location: Based from our Newcastle office at Cobalt Business Park. Hybrid working. Salary: Up to circa £40,000 depending on skills & experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and … in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone. What You'll Do Working within the Support team, the ServiceDeskEngineer provides 3rd line technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the ServiceDeskEngineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. We're looking for someone with Configuring and maintaining servers (Windows servers) Strong understanding of Microsoft Azure and AWS Strong understanding of the Microsoft product stack, including Microsoft 365 products Managing virtualised environments (VMware and More ❯
We are currently recruiting for an experienced 2nd Line ServiceDeskEngineer, who has up-to-date Microsoft certifications and has MSP experience to join our growing team, based in Lincoln. With an expanding client portfolio, you will be part of a team providing high-quality support to multiple clients within a designated team in a fast More ❯
We are currently recruiting for an experienced 2nd Line ServiceDeskEngineer, who has up-to-date Microsoft certifications and has MSP experience to join our growing team, based in Lincoln. With an expanding client portfolio, you will be part of a team providing high-quality support to multiple clients within a designated team in a fast More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Littlefish
ServiceDeskEngineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham (Hybrid) Salary: Up to £26,252 Home based position on a 4 on … people- we would love to hear from you. The role and what youll be getting up to on a day-to-day basis: Littlefish are recruiting for a 247 ServiceDeskEngineer to join the ServiceDesk Team. This role is home based position on a 4 on 4 off shift pattern. You will be … team meetings and carry out your first 6-week training in the office. What youll be getting up to on a day-to-day basis: Reporting into the 247 ServiceDesk Team Leader, as a 247 ServiceDeskEngineer, you will provide effective technical support to Littlefishs contract customers. The ServiceDeskEngineerMore ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom
Cybit
Job Title: ServiceDeskEngineer (End User Support) - entry level role offering progression Hours : 37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals … Cybit is the place for you. Together, we will create a safer, more resilient future for everyone. What you'll do: Working within the End User Support team, the ServiceDeskEngineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the ServiceDeskEngineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
Role: Senior IT Engineer Location: Hybrid - Newcastle upon Tyne Salary: £30,000 - £35,000 per annum Are you an experienced IT professional looking to take the next step in your career? We're seeking a Senior IT Engineer to join our growing team and play a key role in developing and enhancing our internal IT operations. This is … a fantastic opportunity to work closely with the Director of IT, drive service improvements, and shape the technology landscape of a dynamic and forward-thinking business. In this hands-on role, you'll be responsible for diagnosing and resolving complex issues, implementing high-quality IT solutions, and ensuring a seamless user experience across the organisation. You'll provide 2nd … track support tickets using an ITSM platform. Troubleshoot and resolve hardware and software issues across Windows and Mac environments. Conduct root cause analysis to prevent issue recurrence and improve service delivery. Carry out regular patching and system hardening to maintain system security and performance. Share expertise with team members and contribute to skills development through mentoring and knowledge sharing. More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
YourCode Recruitment
ServiceDeskEngineer Location: Leeds/Halifax branches Salary: £25,000 - £30,000 + Benefits Job Type: Full-Time Hybrid working - 2 days in office after induction Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for a ServiceDeskEngineer … clients. Troubleshooting and resolving hardware, software, and network issues . Managing Microsoft 365, Active Directory, and Windows environments . Logging, prioritizing, and escalating tickets as needed. Ensuring excellent customer service and technical support. What We're Looking For: Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory). Strong troubleshooting and problem-solving skills. Excellent communication … and customer service abilities. Experience in an IT support/helpdesk/servicedesk environment. Knowledge of networking, remote desktop support, and IT security is a plus! Why Join our client? Career growth opportunities & training support. Work in a collaborative and friendly team environment. Hybrid working options available. ServiceDeskEngineer Location: Leeds/ More ❯
Halifax, Yorkshire, United Kingdom Hybrid / WFH Options
YourCode Recruitment
ServiceDeskEngineer Location: Leeds/Halifax branches Salary: £25,000 - £30,000 + Benefits Job Type: Full-Time Hybrid working - 2 days in office after induction Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for a ServiceDeskEngineer … clients. Troubleshooting and resolving hardware, software, and network issues . Managing Microsoft 365, Active Directory, and Windows environments . Logging, prioritizing, and escalating tickets as needed. Ensuring excellent customer service and technical support. What We're Looking For: Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory). Strong troubleshooting and problem-solving skills. Excellent communication … and customer service abilities. Experience in an IT support/helpdesk/servicedesk environment. Knowledge of networking, remote desktop support, and IT security is a plus! Why Join our client? Career growth opportunities & training support. Work in a collaborative and friendly team environment. Hybrid working options available. ServiceDeskEngineer Location: Leeds/ More ❯
East Riding, Yorkshire, United Kingdom Hybrid / WFH Options
Edwards & Pearce Limited
s leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or More ❯
South East London, England, United Kingdom Hybrid / WFH Options
Context Recruitment
ServiceDeskEngineer 3 month initial contract with high chance of extension £320 - £375 p/d (Inside IR35) IT department within a leading construction engineering business seeking a highly proactive and analytical servicedeskengineer for an initial 3 month contract (experienced 2nd line level). You’ll be based from a central …/O365 Admin Microsoft Teams Supporting AV products Ideally an understanding of web gateway filtering An understanding of networking concepts including support of VPN’s Experience working on a ServiceDesk/management and prioritization of ticket queues More ❯
london, south east england, united kingdom Hybrid / WFH Options
Context Recruitment
ServiceDeskEngineer 3 month initial contract with high chance of extension £320 - £375 p/d (Inside IR35) IT department within a leading construction engineering business seeking a highly proactive and analytical servicedeskengineer for an initial 3 month contract (experienced 2nd line level). You’ll be based from a central …/O365 Admin Microsoft Teams Supporting AV products Ideally an understanding of web gateway filtering An understanding of networking concepts including support of VPN’s Experience working on a ServiceDesk/management and prioritization of ticket queues More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Context Recruitment
ServiceDeskEngineer 3 month initial contract with high chance of extension £320 - £375 p/d (Inside IR35) IT department within a leading construction engineering business seeking a highly proactive and analytical servicedeskengineer for an initial 3 month contract (experienced 2nd line level). You’ll be based from a central …/O365 Admin Microsoft Teams Supporting AV products Ideally an understanding of web gateway filtering An understanding of networking concepts including support of VPN’s Experience working on a ServiceDesk/management and prioritization of ticket queues More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Context Recruitment
ServiceDeskEngineer 3 month initial contract with high chance of extension £320 - £375 p/d (Inside IR35) IT department within a leading construction engineering business seeking a highly proactive and analytical servicedeskengineer for an initial 3 month contract (experienced 2nd line level). You’ll be based from a central …/O365 Admin Microsoft Teams Supporting AV products Ideally an understanding of web gateway filtering An understanding of networking concepts including support of VPN’s Experience working on a ServiceDesk/management and prioritization of ticket queues More ❯
IT ServiceDeskEngineer Bristol Area up to £38,000 My client seeks a motivated ServiceDeskEngineer to join their IT specialist team in the South West. You'll work with a skilled team on technologies like User/Endpoint Management, Cybersecurity, and more. This role empowers you to drive innovation, leading the … way in delivering rapid solutions for business and IT transformation. As a ServiceDeskEngineer, you'll ensure smooth computer operations, address help requests, provide training, and manage escalations. Strong customer-facing skills are essential for success in this dynamic role. Responsibilities: Provide technical training and guidance to Level 1 ServiceDesk Technicians Troubleshoot issues More ❯
Position: ServiceDeskEngineer Employment Type: Contract, Full time Start: ASAP Location: Crawley– Onsite 5 days a week Languages: English Role – We are seeking a motivated and customer-focused ServiceDeskEngineer to join our client’s IT support team. In this role, you will be the first line of support for users, helping … to resolve technical issues and ensuring smooth day-to-day operations of IT services. Key skills: 5+ years of experience as ServiceDesk/IT Support Engineer. Strong verbal and written communication abilities. Solid foundational technical knowledge (Level 1.5 support). Professional and enthusiastic attitude toward helping others. Ability to prioritize tasks and manage time effectively in a … to work in the UK is must (No Sponsorship available) Responsibilities: Handle user support requests through phone, email, chat, and ticketing platforms. Log, track, and manage IT incidents and service requests efficiently. Troubleshoot and resolve basic IT issues; escalate advanced problems when needed. Maintain a working knowledge of IT infrastructure including networks, endpoints, and applications. Utilize ITSM and ticketing More ❯
to customers queries. Training The training schedule is made up of remote learning session, assignments, and classroom based study. etiCloud offer successful and structured career progression routes. Our Apprentice ServiceDesk Engineers develop their technical IT skills and progress into our 1st and 2nd line Engineering teams, with a long term plan to specialise in Infrastructure, Software, Security More ❯
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will More ❯
ServiceDeskEngineer The ServiceDeskEngineer role is critical to ensure the effective and continuous provision of servicedesk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and ServiceDesk … always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the ServiceDesk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team Leaders and Account Managers to More ❯