Network Architect
- Hiring Organisation
- Tenth Revolution Group
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £500 - £550 per day
Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health … ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management skills. Desirable: Cloud infrastructure knowledge (AWS, OpenShift). Familiarity with secure/government environments. Experience in contract and commercial management Fully Remote ...