Technical Support Jobs in the UK excluding London

26 to 50 of 180 Technical Support Jobs in the UK excluding London

Technical Support Engineer. (Graduate)

Slough, Berkshire, England, United Kingdom
Jam Management Consultancy Limited T/A JAM RECRUITMENT
Technical Support Engineer/Graduate IT Engineer 35-38k, Trainee. SaaS, Cloud, NLP, AI, Machine Learning, Data Science, Python, MATLAB, Software Development Tools, Technical Support, Client facing, Computer Science, STEM, Mathematics, Physics, Natural Science, Electronic Engineering Graduate, who want to work with awesome Technologies such as, AI, Machine2Machine Learning, Cloud Applications, Unified Communications, Software Solutions … IT Security, and Project applications, the list goes on, 2:1 or above with A Levels A-B Grades or BTEC at Distinction Level. Training, career development and support given on an on-going basis. Must have excellent client facing, problem solving skills, and solid attention to detail. Salary 37-38k. (Training in Software Development, AI technologies, IOT … intelligent and passionate individuals, they are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale. The Role :Technical Support Engineer/Graduate Software Developer Technical problem solving Software/Web Development tools, (University or Commercial or Own Project GIT/GitHub Fact finding Maintaining a More ❯
Employment Type: Full-Time
Salary: £35,000 - £37,000 per annum
Posted:

Technical Support Engineer (Eligible for SC Clearance) London

Redhill, Surrey, South East, United Kingdom
Rise Technical Recruitment Limited
Technical Support Engineer (Eligible for SC Clearance) Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full Training Surrey - 4 on, 4 off shifts days/nights This role is a great fit for a Technical Support Engineer who takes pride in their work and is eager to work … within a niche area of telecommunications is continuing to thrive and further cement themselves as a well named provider. Whilst working in this very important position, providing hands-on technical support and managing internal and customer IT infrastructure. You will ensure 24/7 service availability by responding to inquiries, providing 2nd line support, monitoring networks, and … resolving technical issues. Additional responsibilities include maintaining records, developing technical expertise, improving processes, and supporting 1st and 2nd line teams. An ideal candidate will come from a technical background, ideally within either a telecoms/satcoms or maritime setting. Having network operations or technical engineering experience and or with any relevant satcom equipment/management systems More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

Technical Support Services Manager

Cannock, Staffordshire, West Midlands, United Kingdom
Briggs Equipment Ltd
The Opportunity: Technical Support Services Manager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that … you from applying. The Impact you will have: Comply with company SHEQ (Safety, Health, Environment and Quality) policies. Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigation Providing an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business Units Coordinating the field Technical support engineers to ensure … timely resolutions of all issues, effectively utilizing relevant technology, Ensuring effective management of the Technical Ticket Portal and deliver findings on a monthly basis, supported with recommendations for improvement areas Analising and produce data to identify skill deficiencies and opportunities within in the field and implement corrective actions. Executing findings and continual fleet monitoring to make recommendations to reduce More ❯
Employment Type: Permanent
Posted:

Technical Support Representative

Cardiff, South Glamorgan, Wales, United Kingdom
ClearCourse
Company description: ClearCourse Job description: Technical Support Representative - Graduate Location: Cardiff, United Kingdom Salary: Competitive + Benefits Role Type: Full-Time, Permanent Kick-Start Your IT Career in a Fast-Moving Tech Environment Are you early in your IT career and looking for an exciting opportunity to develop hands-on technical skills? Are you passionate about problem … solving and delivering excellent support to customers? Computers For Flooring, part of the ClearCourse Group, is looking for a proactive and motivated Technical Support Representative to join our growing team in Cardiff. This is your chance to work in a dynamic, customer-focused environment where every day brings something new. The role is a mixture of IT … and customer support, where you will not only support a range of IT systems, including our specialist in-house software, and be a key part of a team delivering fast, friendly, and effective technical support, you'll also get the chance to develop your people skills by demonstrating our products to potential customers and training our More ❯
Employment Type: Permanent
Posted:

Technical Support Representative

Grangetown, Cardiff, UK
ClearCourse
Company description: ClearCourse Job description: Technical Support Representative Do not wait to apply after reading this description a high application volume is expected for this opportunity. - Graduate Location: Cardiff, United Kingdom Salary: Competitive Benefits Role Type: Full-Time, Permanent Kick-Start Your IT Career in a Fast-Moving Tech Environment Are you early in your IT career and … looking for an exciting opportunity to develop hands-on technical skills? Are you passionate about problem-solving and delivering excellent support to customers? Computers For Flooring, part of the ClearCourse Group, is looking for a proactive and motivated Technical Support Representative to join our growing team in Cardiff. This is your chance to work in a … dynamic, customer-focused environment where every day brings something new. The role is a mixture of IT and customer support, where you will not only support a range of IT systems, including our specialist in-house software, and be a key part of a team delivering fast, friendly, and effective technical support, you'll also get More ❯
Employment Type: Full-time
Posted:

Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)

london (tottenham), south east england, united kingdom
Palo Alto Networks
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated Technical Support … ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams More ❯
Posted:

Technical Support

Hampshire, United Kingdom
Hybrid / WFH Options
Dynamite Recruitment
Technical Support (2nd Line) Salary: £27,000 plus fantastic benefits! Location: Southampton- Hybrid working Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours. Dynamite recruitment is currently working in partnership with a very well-established … business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out. Your key duties would include the following: To troubleshoot and resolve complex issues and escalations - 2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to … assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution More ❯
Employment Type: Permanent
Salary: GBP 27,000 Annual
Posted:

Technical Support

Southampton, Portswood, Hampshire, United Kingdom
Hybrid / WFH Options
Dynamite Recruitment
Technical Support (2nd Line) Salary: £27,000 plus fantastic benefits! Location: Southampton- Hybrid working Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours. Dynamite recruitment is currently working in partnership with a very well-established … business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out. Your key duties would include the following: To troubleshoot and resolve complex issues and escalations - 2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to … assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution More ❯
Employment Type: Permanent
Salary: £27000/annum £27,000
Posted:

Technical Support

Eastleigh, Hampshire, England, United Kingdom
Hybrid / WFH Options
Dynamite Recruitment Solutions Ltd
Technical Support (2nd Line)Salary: £27,000 plus fantastic benefits! Location: Southampton- Hybrid working Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours. Dynamite recruitment is currently working in partnership with a very well-established … business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out. Your key duties would include the following: To troubleshoot and resolve complex issues and escalations - 2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to … assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

Technical Support Analyst / Engineer (Tier 1 or Tier 2)

Bathpool, Somerset, United Kingdom
Hybrid / WFH Options
HR GO Recruitment
Technical Support Analyst (Tier 1 & Tier 2) Department/Location: Service Desk/Taunton and Hybrid working ( depending on Level) Reports to: Helpdesk and Service Delivery Manager Hours of Work: 37.5 hours; Two shifts: 8:30am-5:00pm/10:00am-6:30pm Salary Range: 24,000 - 35,000 Depending on Level Summary of Position: As a Technical Support Analyst, you will work closely with both Tier 1 and Tier 2 Technical Support Analysts to provide IT support for our managed service clients across the UK. This role emphasises a commitment to exceptional customer care and efficient problem-solving. Depending on your experience level, you will handle various responsibilities, including direct remote assistance … and on-site support. The successful candidate should possess considerable practical IT experience, with the ability to adapt to diverse client technical requirements, and the flexibility to work from our office or travel to client sites as necessary. Primary Responsibilities: Point of Contact: Serve as the first point of contact for end users via phone, email, or chat. Ticket More ❯
Employment Type: Permanent
Salary: GBP 28,000 - 35,000 Annual
Posted:

Technical Support Analyst / Engineer (Tier 1 or Tier 2)

Taunton, Somerset, Bathpool, United Kingdom
Hybrid / WFH Options
HR GO Recruitment
Technical Support Analyst (Tier 1 & Tier 2) Department/Location: Service Desk/Taunton and Hybrid working ( depending on Level) Reports to: Helpdesk and Service Delivery Manager Hours of Work: 37.5 hours; Two shifts: 8:30am-5:00pm/10:00am-6:30pm Salary Range: £24,000 - £35,000 Depending on Level Summary of Position: As a Technical Support Analyst, you will work closely with both Tier 1 and Tier 2 Technical Support Analysts to provide IT support for our managed service clients across the UK. This role emphasises a commitment to exceptional customer care and efficient problem-solving. Depending on your experience level, you will handle various responsibilities, including direct remote assistance … and on-site support. The successful candidate should possess considerable practical IT experience, with the ability to adapt to diverse client technical requirements, and the flexibility to work from our office or travel to client sites as necessary. Primary Responsibilities: Point of Contact: Serve as the first point of contact for end users via phone, email, or chat. Ticket More ❯
Employment Type: Permanent
Salary: £28000 - £35000/annum 25 days hol plus 8 Bhol
Posted:

Technical support advisor

Watford, Hertfordshire, England, United Kingdom
Hybrid / WFH Options
Sheridan Ward Recruitment Services
Technical Support Agent £24’600 Monday to Friday 8.30am-5pm We are on the look out for a technically minded individual to join a fun team in the technical support department of a forward-thinking business in Watford. Are you looking for a role that will challenge you daily and allow you to proactively problem solve … This role will provide all that and more!! You will be working alongside engineers supporting them with all back office technical information and administration. Do you have a passion for customer service and all things technical? This could be the ideal role for you This company offer many opportunities for progression and development. They are in an open … plan office with many social spaces and a very energetic and dynamic work force. Key Responsibilities for technical support agent Handing inbound and outbound calls Liaising with technical support for outsourced companies when needed Assisting with sales team queries Completing product investigations Following up on tickets opened Benefits: WFH 2 days per week after probation Free More ❯
Employment Type: Full-Time
Salary: £24,000 - £24,500 per annum
Posted:

Technical Support Advisor

Watford, Hertfordshire, England, United Kingdom
Hybrid / WFH Options
Sheridan Ward Recruitment Services
Technical Support Advisor £28'000-£29'000 Fully remote after probation Shifts: Sunday to Thursday OR tuesday to saturday (Finish time 11pm every day, only apply if you are happy to start work in the afternoon and finish at 11pm) We are delighted to be working closely with a fabulous and fast growing company, they are looking for … a new Technical Support Advisor to join their friendly and supportive team! They are looking for someone who has previous customer service experience, as well as someone who is technically minded! Do you have excellent written and communication skills? Are you a super organised individual? Do you work well within a team? If this sounds like you and … what you are looking for... APPLY TODAY!! Technical Support Advisor Duties: Dealing with customer support requests Liaising with mobile network providers Assisting internal and external teams with their queries Delivering monthly quality and quantity targets Technical Support Advisor Benefits: 25 days annual leave plusBH Fully remote working after probation - training for the first few months More ❯
Employment Type: Full-Time
Salary: £28,000 - £29,000 per annum
Posted:

Technical Support (Product Support)

Manchester City Centre, Manchester, United Kingdom
Xpertise Recruitment
Location: Manchester City Centre office Salary: Up to £35,(Apply online only) per annum, (Extensive training) Role Overview As a Technical Support (Product Support), you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with … quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided. Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for. Key Responsibilities Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases. Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported. Assist with system configuration, product compatibility, and optimal system design. Accurately log support cases for internal tracking and continuous improvement. Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings. Stay informed on the latest product updates and technical documentation. What More ❯
Employment Type: Permanent
Salary: £28000 - £35000/annum
Posted:

Technical Support Engineer

Hindlip, Worcestershire, United Kingdom
Jonathan Lee Recruitment Ltd
Technical Support Engineer ( Service Department) Worcester Based £16.05 - £20.40/hr (c. £31k - 39k) Band 7 - 9 (DOE) About the Job The Company Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester. This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the … industry for many years. Due to increased investment, our client now has a requirement for a Technical Support Engineer working within the UK Service Department (UK Sales) for the Spares Department and reporting to the UK Service Manager. Jonathan Lee Workforce Solutions are the preferred supplier to Mazak. Job Description The Role This is a technical role … supporting customers along with breakdown and service engineers based across the country. Being office based; the role would ideally suit a Midlands based candidate with a positive attitude to support the field-based colleagues. It may require occasional field support and travel across the UK. The successful candidate will be expected to use this opportunity to build on More ❯
Employment Type: Contract
Rate: GBP 16 - 20 Hourly
Posted:

Technical Support Engineer

Burntwood, Staffordshire, United Kingdom
212 Recruitment
Join a hands-on technical team supporting customers from concept to production as a Technical Support Engineer. This role blends CAD design, product development and customer support - ideal for someone who enjoys variety and problem solving. Our client is a well established manufacturer, providing quality products to their customers throughout the UK. Key Responsibilities: Create CAD … drawings for CNC cutting and press knives Interpret and produce technical drawings Provide product guidance and solve technical issues Support contractors and customers on-site (ad hoc) Respond to technical enquiries and assist day-to-day operations Lead R&D projects including reverse engineering, testing and trials Attend trade shows and meetings to offer technical input Interpret UK/European standards and Building Regulations Collaborate with procurement on material specs Generate product guarantees and check drawings Support lab testing and packaging development Organise drop testing and create technical documentation For this Technical Support Engineer role, the successful candidate will have: Strong AutoCAD & Solidworks skills and technical drawing experience Engineering More ❯
Employment Type: Permanent
Salary: GBP 38,000 - 40,000 Annual
Posted:

Security Systems Remote Technical Support Engineer

BT1 1AA, Belfast, County Antrim, United Kingdom
Hybrid / WFH Options
Complete Security Recruitment
Security Systems Remote Technical Support Engineer - Belfast (Office Based) Location: Belfast Office Salary: £30,000 Hours: 4 on/4 off shift pattern (2 days, 2 nights - 6am-6pm/6pm-6am) Contract: Full-time, 100% office-based We are seeking a Security Systems Remote Technical Support Engineer to join our Belfast-based team. This is … a fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams. Key Responsibilities: Provide technical support and troubleshooting to both engineers and end users across fire and security systems. Use remote diagnostic … tools and telephone support to resolve issues, reducing the need for field engineer callouts. Prioritise workload to ensure contractual deadlines are met. Handle customer calls with professionalism, meeting internal service standards. Support the Service Scheduling team when required. Deliver accurate, timely information to engineers and customers. Essential Requirements: Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access More ❯
Employment Type: Permanent
Salary: £30000/annum
Posted:

Technical Support Engineer

Yeadon, Leeds, West Yorkshire, England, United Kingdom
Hybrid / WFH Options
JHE & Partners
JHE & Partners are pleased to be working with a great client based in North Leeds as they look to recruit an experienced Technical Support Engineer. This is a permanent opportunity and is a great time to be joining the business as they continue to grow. My client, a world leader in their field, are looking to recruit Technical Support Engineer. The ideal candidate for this position will be able to provide an outstanding level of customer service to its customers as well as a strong level of technical support. You must be organised, proactive and be able to work independently. You will be reporting into a superb Customer Services Manager who values her team. Duties … include: A minimum of 2 years’ experience in a technical support role Proficient technical knowledge A real problem solver – ability to diagnose, troubleshoot and identify solutions to resolve issues Ability to multitask and troubleshoot Ability to communicate with customers at all levels across various channels IT literate including knowledge of CRM systems (e.g. Salesforce) and sales order More ❯
Employment Type: Full-Time
Salary: £26,000 - £28,000 per annum
Posted:

Technical Support / Controls Engineer - German Speaking

Guildford, Surrey, England, United Kingdom
Hybrid / WFH Options
Rise Technical Recruitment Limited
Technical Support/Controls Engineer - German Speaking £40,000 to £50,000 + Hybrid Working + Specialist training + Progression + Benefits Guildford, Surrey (Commutable from: Crawley, Reading, Basingstoke, London, Greater London) Are you a technical engineer, fluent in German & English, looking to work for a world leading company, in a customer focused role that will see … you using technical product knowledge and have the chance to travel abroad This is a fantastic opportunity to join an established company, where you will enjoy a varied and rewarding role with the chance to further progress within the business.The company are a leading manufacturer of instrumentation for a range of industries across Europe. You'll be joining at … an excellent time as they look to add a German speaking engineer to their European support team.In this role you will offer technical customer support for post equipment installation/commissioning. This will involve identifying issues and site visits to offer training, whilst also being involved in developing new product applications and opportunities.The role would suit an More ❯
Employment Type: Full-Time
Salary: £50,000 per annum
Posted:

Technical Support Operative - Sync Energy

Telford, England, United Kingdom
Luceco Group
Technical Support Operative - Sync Energy🌟 📍 Location: Telford (On-site) 🕒 Job Type: Full-time, Permanent (Monday to Friday) 💷 Salary: Competitive + 10% performance bonus 🏢 Company: Sync Energy (part of Luceco Plc) ⚡ Join the EV Revolution with Sync Energy! About Us: Sync Energy, part of the Luceco Group, is a leading manufacturer specialising in electric vehicle charging solutions and battery … storage units. Based in Telford, we’re passionate about developing innovative, reliable, and sustainable technologies that support the transition to cleaner transport and smarter energy use. Our mission? To deliver high-quality products that empower businesses and individuals to adopt future-ready energy solutions with confidence. 🛠️ The Role We’re looking for a proactive and customer-focused Technical Support Operative to join our growing team! You’ll be the go-to expert for our customers, providing best-in-class assistance across all our Sync Energy products. Your day-to-day will include diagnosing and troubleshooting product issues, answering queries, and ensuring our customers receive timely and accurate solutions. Key Responsibilities: ❓ Ask targeted questions to quickly understand More ❯
Posted:

Technical Support Operative - Sync Energy

newport, midlands, united kingdom
Luceco Group
Technical Support Operative - Sync Energy🌟 📍 Location: Telford (On-site) 🕒 Job Type: Full-time, Permanent (Monday to Friday) 💷 Salary: Competitive + 10% performance bonus 🏢 Company: Sync Energy (part of Luceco Plc) ⚡ Join the EV Revolution with Sync Energy! About Us: Sync Energy, part of the Luceco Group, is a leading manufacturer specialising in electric vehicle charging solutions and battery … storage units. Based in Telford, we’re passionate about developing innovative, reliable, and sustainable technologies that support the transition to cleaner transport and smarter energy use. Our mission? To deliver high-quality products that empower businesses and individuals to adopt future-ready energy solutions with confidence. 🛠️ The Role We’re looking for a proactive and customer-focused Technical Support Operative to join our growing team! You’ll be the go-to expert for our customers, providing best-in-class assistance across all our Sync Energy products. Your day-to-day will include diagnosing and troubleshooting product issues, answering queries, and ensuring our customers receive timely and accurate solutions. Key Responsibilities: ❓ Ask targeted questions to quickly understand More ❯
Posted:

Technical Support Engineer - Newcastle

Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Nextech Group Limited
Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT … administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

FTTP Technical Support Analyst

Irlam, Greater Manchester, United Kingdom
First Recruitment Group
Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester. MUST BE BASED IN OR AROUND MANCHESTER (need to … in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its … day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of development in MAP provisioning procedures. Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience Working to achieve More ❯
Employment Type: Contract
Posted:

1st Line Technical Support

Tunbridge Wells, Kent, South East, United Kingdom
Hybrid / WFH Options
Gerrard White
Job Title: 1st Line Technical Support Location: Tunbridge Wells, Kent, UK Job Type: Full-Time Overview: A fantastic opportunity has arisen for a proactive and customer-focused individual to join a dynamic team providing 1st Line Technical Support. This role is ideal for someone with a passion for technology, strong problem-solving skills, and a commitment to … delivering exceptional customer service. Key Responsibilities: Deliver technical support to customers via phone, email, and live chat. Diagnose and resolve issues related to video telematics systems and connected hardware. Process and triage service tickets with efficiency and accuracy. Access and review video footage to aid in fault diagnosis and resolution. Escalate complex or unresolved issues to senior technical support as required. Maintain detailed records of customer interactions, including issues, actions taken, and resolutions. Assist in the commissioning of new or replacement devices. Work collaboratively with internal teams, such as Product Development and Account Management, to resolve customer issues and share feedback. Engage in ongoing training to stay current with product updates and support techniques. Participate More ❯
Employment Type: Permanent, Work From Home
Posted:

Technical Customer Support Engineer

Nottinghamshire, East Midlands, United Kingdom
Redline Group Ltd
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire? My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world. They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. … You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service … to customers and booking project details on to CRM system Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products. Technical support and guidance, including remote troubleshooting of complex systems. Preparing equipment quotations, responding to bids in a timely manner. Site visits, surveys, customer meetings and demonstrations, including report More ❯
Employment Type: Permanent
Salary: £30,000
Posted:
Technical Support
the UK excluding London
10th Percentile
£26,075
25th Percentile
£28,500
Median
£34,000
75th Percentile
£40,000
90th Percentile
£47,125