Technical Support Jobs in the UK excluding London

Technical Support
UK > UK excluding London

The median Technical Support salary in the UK excluding London is £32,500 per year, according to job vacancies posted during the 6 months leading to 12 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 May 2025
Same period 2024 Same period 2023
Rank 219 219 363
Rank change year-on-year 0 +144 +14
Permanent jobs requiring a Technical Support 522 942 484
As % of all permanent jobs advertised in the UK excluding London 1.33% 1.33% 0.81%
As % of the Job Titles category 1.47% 1.40% 0.91%
Number of salaries quoted 330 775 215
10th Percentile £25,750 £24,000 £26,020
25th Percentile £27,500 £26,750 £29,000
Median annual salary (50th Percentile) £32,500 £32,500 £36,500
Median % change year-on-year - -10.96% +23.73%
75th Percentile £38,750 £40,000 £47,250
90th Percentile £50,000 £50,000 £54,500
UK median annual salary £33,000 £33,500 £37,500
% change year-on-year -1.49% -10.67% +15.38%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,502 67,301 53,387
% of permanent jobs with a recognized job title 90.58% 94.80% 89.17%
Number of salaries quoted 18,783 47,644 30,431
10th Percentile £27,377 £26,750 £29,750
25th Percentile £37,574 £35,000 £38,750
Median annual salary (50th Percentile) £52,000 £50,000 £53,000
Median % change year-on-year +4.00% -5.66% +6.00%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £57,000 £52,500 £60,000
% change year-on-year +8.57% -12.50% -

Technical Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Technical Support in the UK excluding London

Technical Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Technical Support in the UK excluding London.

Salary trend for Technical Support in the UK excluding London

Technical Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Technical Support in the UK excluding London over the 6 months to 12 May 2025.

Salary histogram for Technical Support in the UK excluding London

Technical Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK excluding London region over the 6 months to 12 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +35 178 £33,500 +3.08% 82
North of England -36 102 £35,000 +7.69% 46
South West +67 93 £31,000 -8.82% 21
East of England +26 66 £32,500 -5.11% 27
Midlands -41 65 £33,000 +10.00% 40
North West -69 48 £37,500 +15.38% 25
Yorkshire +36 45 £29,500 -9.23% 17
West Midlands -6 37 £31,335 -10.47% 17
East Midlands -14 28 £37,500 +33.93% 20
Scotland +86 10 £30,000 - 3
North East +40 9 £60,000 +100.00% 7
Wales +29 7 £27,000 -16.92% 11
Northern Ireland +27 1 - - 1
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 12 May 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Technical Support in the job title.

1 209 (40.04%) Customer Service
2 187 (35.82%) Social Skills
3 178 (34.10%) Problem-Solving
4 111 (21.26%) Microsoft
5 109 (20.88%) Customer Experience
6 106 (20.31%) Manufacturing
7 101 (19.35%) Windows
8 88 (16.86%) Service Delivery
8 88 (16.86%) Firewall
9 87 (16.67%) Coaching
10 83 (15.90%) Technical Analysis
10 83 (15.90%) NVQ Level 4
11 71 (13.60%) Microsoft 365
12 69 (13.22%) Degree
13 64 (12.26%) Active Directory
14 55 (10.54%) CRM
15 54 (10.34%) Linux
16 50 (9.58%) Windows Server
17 43 (8.24%) SQL
17 43 (8.24%) Azure
18 42 (8.05%) Cisco
19 39 (7.47%) Microsoft Office
20 38 (7.28%) Retail
21 37 (7.09%) Microsoft Certification
22 34 (6.51%) WAN
22 34 (6.51%) Finance
22 34 (6.51%) Mentoring
23 33 (6.32%) DNS
24 32 (6.13%) Hyper-V
25 31 (5.94%) Security Cleared

Technical Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (3.45%) Microsoft Exchange
2 17 (3.26%) SharePoint
3 1 (0.19%) Alfresco
3 1 (0.19%) Confluence
3 1 (0.19%) Documentum
Applications
1 39 (7.47%) Microsoft Office
2 17 (3.26%) Microsoft Excel
3 6 (1.15%) AutoCAD
4 4 (0.77%) Chatbot
5 3 (0.57%) Spreadsheet
6 2 (0.38%) Autodesk Inventor
7 1 (0.19%) SOLIDWORKS
Business Applications
1 4 (0.77%) Dynamics NAV
2 3 (0.57%) Dynamics CRM
Cloud Services
1 71 (13.60%) Microsoft 365
2 43 (8.24%) Azure
3 19 (3.64%) AWS
4 18 (3.45%) Entra ID
5 13 (2.49%) SaaS
6 4 (0.77%) OneDrive
7 2 (0.38%) GCP
8 1 (0.19%) Amazon CloudWatch
8 1 (0.19%) Azure ExpressRoute
8 1 (0.19%) Azure Monitor
Communications & Networking
1 88 (16.86%) Firewall
2 34 (6.51%) WAN
3 33 (6.32%) DNS
4 30 (5.75%) VPN
5 24 (4.60%) LAN
6 20 (3.83%) DHCP
7 19 (3.64%) TCP/IP
8 17 (3.26%) VoIP
9 16 (3.07%) VSAT
10 13 (2.49%) Internet
10 13 (2.49%) Remote Desktop
11 10 (1.92%) Wi-Fi
12 7 (1.34%) VLAN
12 7 (1.34%) Wireless
13 6 (1.15%) IP Telephony
13 6 (1.15%) MPLS
13 6 (1.15%) SD-WAN
13 6 (1.15%) SSL
14 5 (0.96%) Unified Communications
15 4 (0.77%) Bluetooth
Database & Business Intelligence
1 11 (2.11%) MySQL
2 6 (1.15%) SQL Server
3 4 (0.77%) Amazon RDS
3 4 (0.77%) Metabase
3 4 (0.77%) PostgreSQL
4 3 (0.57%) Electronic Patient Records
4 3 (0.57%) GIS
4 3 (0.57%) MS Access
5 1 (0.19%) NoSQL
Development Applications
1 27 (5.17%) JIRA
2 1 (0.19%) Git
2 1 (0.19%) Visual Studio
General
1 187 (35.82%) Social Skills
2 106 (20.31%) Manufacturing
3 38 (7.28%) Retail
4 34 (6.51%) Finance
5 30 (5.75%) Telecoms
6 25 (4.79%) Presentation Skills
7 17 (3.26%) Automotive
8 14 (2.68%) Analytical Skills
9 12 (2.30%) Inclusion and Diversity
10 11 (2.11%) Organisational Skills
11 10 (1.92%) Back Office
12 9 (1.72%) Aerospace
13 7 (1.34%) German Language
13 7 (1.34%) Legal
14 5 (0.96%) Documentation Skills
14 5 (0.96%) Electronics
15 4 (0.77%) Polish Language
16 3 (0.57%) French Language
16 3 (0.57%) Spanish Language
16 3 (0.57%) Welsh Language
Libraries, Frameworks & Software Standards
1 12 (2.30%) HTML
2 6 (1.15%) CSS
3 3 (0.57%) JSON
4 2 (0.38%) Software Packaging
5 1 (0.19%) .NET
5 1 (0.19%) ServiceStack
Miscellaneous
1 28 (5.36%) Driving Licence
2 26 (4.98%) Self-Motivation
3 22 (4.21%) Onboarding
4 19 (3.64%) Satnav
5 10 (1.92%) Management Information System
6 9 (1.72%) Video Conferencing
7 8 (1.53%) Linux Command Line
8 7 (1.34%) Data Centre
8 7 (1.34%) Private Cloud
9 6 (1.15%) Digital Signage
10 5 (0.96%) e-Learning
11 3 (0.57%) Analytical Mindset
11 3 (0.57%) FMCG
11 3 (0.57%) IoT
11 3 (0.57%) Operational Technology
11 3 (0.57%) Renewable Energy
12 2 (0.38%) Life Science
12 2 (0.38%) NHS
12 2 (0.38%) PACS
13 1 (0.19%) Client/Server
Operating Systems
1 101 (19.35%) Windows
2 54 (10.34%) Linux
3 50 (9.58%) Windows Server
4 23 (4.41%) Mac OS
5 13 (2.49%) Windows 10
5 13 (2.49%) Windows Server 2019
6 8 (1.53%) Unix
7 6 (1.15%) Windows 7
8 3 (0.57%) Windows Server 2016
9 1 (0.19%) Windows Server 2012
Processes & Methodologies
1 209 (40.04%) Customer Service
2 178 (34.10%) Problem-Solving
3 109 (20.88%) Customer Experience
4 88 (16.86%) Service Delivery
5 87 (16.67%) Coaching
6 83 (15.90%) Technical Analysis
7 55 (10.54%) CRM
8 34 (6.51%) Mentoring
9 31 (5.94%) B2B
10 28 (5.36%) ITIL
11 26 (4.98%) Time Management
12 23 (4.41%) Cybersecurity
13 21 (4.02%) Test Automation
14 20 (3.83%) Continuous Improvement
15 19 (3.64%) Scenario Testing
16 18 (3.45%) Commercial Awareness
17 14 (2.68%) Kalman Filter
17 14 (2.68%) Proactive Management
17 14 (2.68%) Project Delivery
17 14 (2.68%) Web Filtering
Programming Languages
1 43 (8.24%) SQL
2 15 (2.87%) Python
3 11 (2.11%) PL/SQL
4 8 (1.53%) PowerShell
5 7 (1.34%) C++
6 6 (1.15%) Java
7 3 (0.57%) PHP
8 2 (0.38%) Bash
8 2 (0.38%) Perl
8 2 (0.38%) Shell Script
9 1 (0.19%) C
9 1 (0.19%) Go
9 1 (0.19%) JavaScript
9 1 (0.19%) VBA
Qualifications
1 83 (15.90%) NVQ Level 4
2 69 (13.22%) Degree
3 37 (7.09%) Microsoft Certification
4 31 (5.94%) Security Cleared
5 26 (4.98%) CCNA
5 26 (4.98%) Cisco Certification
5 26 (4.98%) HND
5 26 (4.98%) SC Cleared
6 23 (4.41%) JNCIA
7 21 (4.02%) HNC
8 15 (2.87%) A+ Certification
9 8 (1.53%) MCSE
10 7 (1.34%) MCSA
11 6 (1.15%) Computer Science Degree
11 6 (1.15%) Master's Degree
11 6 (1.15%) MCP
12 4 (0.77%) BPSS Clearance
12 4 (0.77%) DBS Check
12 4 (0.77%) Dell Certification
13 2 (0.38%) Network+ Certification
Quality Assurance & Compliance
1 26 (4.98%) SLA
2 5 (0.96%) GDPR
3 3 (0.57%) COSHH
4 2 (0.38%) Accessibility
5 1 (0.19%) Cyber Essentials
5 1 (0.19%) ISO 9001
5 1 (0.19%) ISO/IEC 27001
System Software
1 64 (12.26%) Active Directory
2 32 (6.13%) Hyper-V
3 22 (4.21%) VMware Infrastructure
4 9 (1.72%) Terminal Services
5 5 (0.96%) Virtual Desktop
5 5 (0.96%) VMware ESXi
6 3 (0.57%) Virtual Machines
7 1 (0.19%) Docker
Systems Management
1 18 (3.45%) Microsoft Intune
2 6 (1.15%) Proxmox
3 5 (0.96%) SCCM
3 5 (0.96%) vCenter Server
4 3 (0.57%) Autotask
4 3 (0.57%) Kubernetes
5 2 (0.38%) Backup Exec
5 2 (0.38%) PaperCut
Vendors
1 111 (21.26%) Microsoft
2 42 (8.05%) Cisco
3 29 (5.56%) VMware
4 19 (3.64%) Salesforce
5 14 (2.68%) Siemens
6 12 (2.30%) Juniper
7 11 (2.11%) Fortinet
8 10 (1.92%) Dell
9 8 (1.53%) Citrix
10 7 (1.34%) SAP
10 7 (1.34%) WatchGuard
11 6 (1.15%) McAfee
11 6 (1.15%) Meraki
11 6 (1.15%) SonicWALL
12 5 (0.96%) Aruba
12 5 (0.96%) Okta
12 5 (0.96%) Sophos
12 5 (0.96%) Ubiquiti
13 4 (0.77%) Apple
13 4 (0.77%) Google