Technical Support Jobs in the UK excluding London

Technical Support
UK > UK excluding London

The median Technical Support salary in the UK excluding London is £32,500 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 207 375 371
Rank change year-on-year +168 -4 +73
Permanent jobs requiring a Technical Support 989 484 628
As % of all permanent jobs advertised in the UK excluding London 1.36% 0.82% 0.86%
As % of the Job Titles category 1.44% 0.92% 0.90%
Number of salaries quoted 816 215 359
10th Percentile £24,000 £26,020 £17,000
25th Percentile £26,750 £29,000 £23,000
Median annual salary (50th Percentile) £32,500 £37,000 £30,000
Median % change year-on-year -12.16% +23.33% +5.26%
75th Percentile £40,688 £47,500 £39,875
90th Percentile £50,000 £54,500 £47,500
UK median annual salary £33,500 £37,500 £32,500
% change year-on-year -10.67% +15.38% +4.84%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 68,862 52,395 69,656
% of permanent jobs with a recognized job title 94.90% 89.16% 95.72%
Number of salaries quoted 48,635 29,827 42,609
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,250 £50,173
Median % change year-on-year -6.10% +6.13% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Technical Support in the UK excluding London

Technical Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Technical Support in the UK excluding London.

Salary trend for Technical Support in the UK excluding London

Technical Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Technical Support in the UK excluding London over the 6 months to 23 May 2024.

Salary histogram for Technical Support in the UK excluding London

Technical Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the UK excluding London region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +108 242 £32,500 -23.53% 39
North of England +116 240 £32,500 -2.99% 47
Midlands +137 206 £30,000 -3.85% 34
North West +96 139 £34,000 +13.58% 28
South West +27 133 £34,000 -15.00% 23
West Midlands +86 116 £35,000 +16.67% 18
East Midlands - 90 £28,500 - 16
East of England +34 88 £34,250 -2.14% 21
Yorkshire +58 83 £32,500 -27.78% 11
Scotland -56 39 £30,000 -33.33% 8
Wales +19 20 £32,500 -18.75% 4
North East +10 18 £30,000 -35.14% 8
Northern Ireland +30 13 £37,250 -6.88% 2
Isle of Man - 8 £45,000 -
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 23 May 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Technical Support in the job title.

1 246 (24.87%) Customer Service
2 224 (22.65%) Social Skills
3 198 (20.02%) Windows
4 192 (19.41%) Microsoft
5 144 (14.56%) Problem-Solving
6 130 (13.14%) Microsoft 365
7 104 (10.52%) Azure
8 103 (10.41%) Active Directory
9 99 (10.01%) Manufacturing
9 99 (10.01%) Windows Server
10 80 (8.09%) Degree
11 74 (7.48%) SharePoint
12 70 (7.08%) ITIL
13 61 (6.17%) Entra ID
14 60 (6.07%) Firewall
15 59 (5.97%) Telecoms
16 57 (5.76%) Linux
17 55 (5.56%) Analytical Skills
17 55 (5.56%) Microsoft Office
17 55 (5.56%) SQL
17 55 (5.56%) VMware
18 53 (5.36%) Continuous Improvement
19 50 (5.06%) Hyper-V
20 46 (4.65%) Finance
21 45 (4.55%) Retail
22 42 (4.25%) CRM
23 41 (4.15%) French Language
24 38 (3.84%) SQL Server
24 38 (3.84%) SLA
25 37 (3.74%) Electronics

Technical Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (7.48%) SharePoint
2 31 (3.13%) Microsoft Exchange
3 6 (0.61%) Confluence
4 2 (0.20%) IIS
4 2 (0.20%) WordPress
Applications
1 55 (5.56%) Microsoft Office
2 29 (2.93%) Microsoft Excel
3 16 (1.62%) Microsoft PowerPoint
4 3 (0.30%) MS Visio
4 3 (0.30%) Trello
5 2 (0.20%) AutoCAD
5 2 (0.20%) Revit
6 1 (0.10%) Chatbot
6 1 (0.10%) Spreadsheet
Business Applications
1 5 (0.51%) Oracle Receivables
2 2 (0.20%) Misys Midas
3 1 (0.10%) Dynamics CRM
3 1 (0.10%) JDE EnterpriseOne
Cloud Services
1 130 (13.14%) Microsoft 365
2 104 (10.52%) Azure
3 61 (6.17%) Entra ID
4 29 (2.93%) OneDrive
5 22 (2.22%) AWS
6 19 (1.92%) SaaS
7 9 (0.91%) Power Automate
8 8 (0.81%) GCP
9 6 (0.61%) Dynamics 365
9 6 (0.61%) Mimecast
9 6 (0.61%) Power Platform
10 5 (0.51%) Google Workspace
11 2 (0.20%) Cloud Computing
11 2 (0.20%) SuccessFactors
12 1 (0.10%) Apple Pay
12 1 (0.10%) Azure Sentinel
12 1 (0.10%) IaaS
12 1 (0.10%) WhatsApp
Communications & Networking
1 60 (6.07%) Firewall
2 35 (3.54%) Wireless
3 34 (3.44%) TCP/IP
4 29 (2.93%) DNS
5 28 (2.83%) WAN
6 25 (2.53%) LAN
7 23 (2.33%) VoIP
8 20 (2.02%) DHCP
9 16 (1.62%) 4G
9 16 (1.62%) LTE
9 16 (1.62%) Remote Desktop
10 15 (1.52%) 3G
10 15 (1.52%) SNMP
10 15 (1.52%) VSAT
11 13 (1.31%) Ethernet
11 13 (1.31%) SAN
11 13 (1.31%) SSH
12 11 (1.11%) GPRS
13 9 (0.91%) HTTP
14 8 (0.81%) GSM
Database & Business Intelligence
1 38 (3.84%) SQL Server
2 27 (2.73%) MySQL
3 20 (2.02%) Relational Database
4 8 (0.81%) QlikView
5 5 (0.51%) Power BI
6 4 (0.40%) BusinessObjects
7 3 (0.30%) GIS
8 2 (0.20%) Crystal Reports
8 2 (0.20%) Oracle Reports
9 1 (0.10%) Amazon RDS
Development Applications
1 22 (2.22%) JIRA
2 13 (1.31%) Eclipse
3 3 (0.30%) GCC
3 3 (0.30%) PowerBuilder
4 1 (0.10%) Subversion
General
1 224 (22.65%) Social Skills
2 99 (10.01%) Manufacturing
3 59 (5.97%) Telecoms
4 55 (5.56%) Analytical Skills
5 46 (4.65%) Finance
6 45 (4.55%) Retail
7 41 (4.15%) French Language
8 37 (3.74%) Electronics
9 28 (2.83%) Military
10 25 (2.53%) German Language
11 19 (1.92%) Organisational Skills
12 18 (1.82%) Public Sector
13 15 (1.52%) Automotive
14 13 (1.31%) Games
15 12 (1.21%) Marketing
16 11 (1.11%) Documentation Skills
17 10 (1.01%) Presentation Skills
18 6 (0.61%) Law
18 6 (0.61%) Portuguese Language
18 6 (0.61%) Spanish Language
Libraries, Frameworks & Software Standards
1 29 (2.93%) HTML
2 22 (2.22%) CSS
3 20 (2.02%) XML
4 19 (1.92%) REST
5 16 (1.62%) Web Services
6 13 (1.31%) Ajax
6 13 (1.31%) AngularJS
6 13 (1.31%) JDBC
6 13 (1.31%) ODBC
6 13 (1.31%) SOAP
6 13 (1.31%) XHTML
7 9 (0.91%) .NET
8 3 (0.30%) EDI
8 3 (0.30%) JSON
8 3 (0.30%) Lightning Web Components
8 3 (0.30%) React
9 1 (0.10%) BREW
Miscellaneous
1 35 (3.54%) Driving Licence
2 21 (2.12%) Data Centre
3 18 (1.82%) Onboarding
4 17 (1.72%) CCTV
5 16 (1.62%) Self-Motivation
6 15 (1.52%) Management Information System
7 13 (1.31%) CMDB
8 8 (0.81%) Linux Command Line
9 7 (0.71%) Algorithms
9 7 (0.71%) Fat Client
9 7 (0.71%) Fibre Optics
9 7 (0.71%) Thin Client
10 6 (0.61%) Foreign Exchange (FX)
10 6 (0.61%) Renewable Energy
11 5 (0.51%) Data Protection Act
11 5 (0.51%) Greenfield Project
11 5 (0.51%) Low-Code
12 4 (0.40%) FMCG
12 4 (0.40%) iPhone
12 4 (0.40%) IPTV
Operating Systems
1 198 (20.02%) Windows
2 99 (10.01%) Windows Server
3 57 (5.76%) Linux
4 35 (3.54%) Windows 10
5 26 (2.63%) Mac OS
6 15 (1.52%) Unix
7 12 (1.21%) Windows Server 2012
7 12 (1.21%) Windows Server 2019
8 9 (0.91%) Apple iOS
8 9 (0.91%) Windows Server 2016
9 7 (0.71%) Android
10 2 (0.20%) Solaris
10 2 (0.20%) VMS
11 1 (0.10%) Windows 7
Processes & Methodologies
1 246 (24.87%) Customer Service
2 144 (14.56%) Problem-Solving
3 70 (7.08%) ITIL
4 53 (5.36%) Continuous Improvement
5 42 (4.25%) CRM
6 34 (3.44%) Customer Experience
7 30 (3.03%) Time Management
8 28 (2.83%) Coaching
9 26 (2.63%) Business Intelligence
10 25 (2.53%) B2B
11 24 (2.43%) Commercial Awareness
11 24 (2.43%) Mentoring
12 18 (1.82%) Disaster Recovery
12 18 (1.82%) ERP
12 18 (1.82%) ITSM
12 18 (1.82%) Network Management
13 17 (1.72%) Cybersecurity
14 16 (1.62%) OO
14 16 (1.62%) OOP
15 15 (1.52%) Process Improvement
Programming Languages
1 55 (5.56%) SQL
2 24 (2.43%) JavaScript
3 22 (2.22%) Java
4 21 (2.12%) Python
5 18 (1.82%) PowerShell
6 15 (1.52%) PL/SQL
7 13 (1.31%) C#
7 13 (1.31%) Perl
8 8 (0.81%) PHP
9 4 (0.40%) T-SQL
9 4 (0.40%) VBA
9 4 (0.40%) VBScript
10 3 (0.30%) Apex Code
10 3 (0.30%) VB.NET
Qualifications
1 80 (8.09%) Degree
2 32 (3.24%) HNC
3 21 (2.12%) HND
4 20 (2.02%) Security Cleared
5 8 (0.81%) CCNA
5 8 (0.81%) Cisco Certification
5 8 (0.81%) Computer Science Degree
6 7 (0.71%) Azure Certification
7 6 (0.61%) GCSC
8 5 (0.51%) ITIL Certification
8 5 (0.51%) Microsoft Certification
8 5 (0.51%) SC Cleared
9 4 (0.40%) BPSS Clearance
9 4 (0.40%) MCP
10 2 (0.20%) CESG Certified Professional
10 2 (0.20%) Citrix Certification
10 2 (0.20%) MCITP
10 2 (0.20%) MCSA
10 2 (0.20%) VMware Certified Professional (VCP)
11 1 (0.10%) DV Cleared
Quality Assurance & Compliance
1 38 (3.84%) SLA
2 20 (2.02%) QA
3 11 (1.11%) GDPR
4 5 (0.51%) ISO/IEC 27001
5 3 (0.30%) Accessibility
5 3 (0.30%) Disclosure Scotland
6 2 (0.20%) Cyber Essentials
6 2 (0.20%) ISO 14001
6 2 (0.20%) ISO 9001
6 2 (0.20%) Sarbanes-Oxley
System Software
1 103 (10.41%) Active Directory
2 50 (5.06%) Hyper-V
3 37 (3.74%) VMware Infrastructure
4 8 (0.81%) Firmware
4 8 (0.81%) Virtual Desktop
4 8 (0.81%) vSphere
5 6 (0.61%) Virtual Servers
6 5 (0.51%) Virtual Machines
7 4 (0.40%) Microsoft Virtual Server
7 4 (0.40%) NFS
7 4 (0.40%) Terminal Services
8 2 (0.20%) XenApp
8 2 (0.20%) XenDesktop
9 1 (0.10%) VMware ESXi
Systems Management
1 32 (3.24%) Microsoft Intune
2 13 (1.31%) WMI
3 7 (0.71%) Progress Chef
4 6 (0.61%) Jamf Pro
5 4 (0.40%) SCCM
6 3 (0.30%) Cisco Prime
6 3 (0.30%) McAfee ePO
6 3 (0.30%) SCOM
7 1 (0.10%) Autotask
7 1 (0.10%) PaperCut
Vendors
1 192 (19.41%) Microsoft
2 55 (5.56%) VMware
3 24 (2.43%) Cisco
4 23 (2.33%) Oracle
5 19 (1.92%) Salesforce
6 14 (1.42%) Veeam
7 13 (1.31%) Splunk
8 12 (1.21%) Citrix
9 9 (0.91%) HP
10 8 (0.81%) SAP
11 6 (0.61%) Acronis
11 6 (0.61%) Apple
11 6 (0.61%) Commvault
11 6 (0.61%) Siemens
12 5 (0.51%) ServiceNow
13 4 (0.40%) Cognos
13 4 (0.40%) ConnectWise
13 4 (0.40%) HubSpot
13 4 (0.40%) Sun
14 3 (0.30%) SolarWinds