London, South East, England, United Kingdom Hybrid / WFH Options
Virgin Money
Problem Management. The role requires the person to ensure compliance with these procedures, recording & monitoring progress towards a resolution for all problems and work towards continual service improvement through trendanalysis and active engagement with technical resolver teams. What you'll be doing Arrange and undertake Post Incident Reviews (PIRs) aligning accountability to the Resolver Groups to ensure … deliver results and identify ways to improve performance and effectiveness. Creating and managing dashboards, reports, and visualisations using Power BI to provide insights and support decision-making processes. Develop trend and theme analysis across the Incident and Problem estate looking for repeat offenders and highlighting these back to the Resolver groups to action. Ensure customer focus and quality … skills relevant to the stakeholder audience Ability to deliver multiple priorities in a rapidly changing environment. It's a bonus if you have but not essential Experience using various trendanalysis methodologies to support identification of problem across multiple services. The role supports a 365x24x7 Major Incident Management function. Red Hot Rewards Generous holidays - 38.5 days annual leave More ❯
High Wycombe, Buckinghamshire, United Kingdom Hybrid / WFH Options
Ebury
outgoing communications via all channels across your sub-team Commercial Accum Monitor market rates and external economic factors which may impact the business and clients utilisation of the service Analysis of payment data/trends to draw insights (month-on-month trendanalysis) Demonstrate strong commercial awareness by identifying organic growth opportunities among client accounts, including upselling … and cross-selling as part of trendanalysis Responsible for proactively growing revenue of client accounts, by identifying commercial opportunities and establishing a strong working rapport with client key stakeholders and internal commercial counterparts Negotiating FX margins where required with existing and new clients Developing and managing a solid and trusting relationship with our key Mass Payment clients More ❯
Coalville, Leicestershire, United Kingdom Hybrid / WFH Options
Hays Technology
services. You will also use your analytical expertise to identify trends, risks, and opportunities, ensuring housing services are efficient, tenant-focused, and sustainable. Principal duties and responsibilities: Perform statistical analysis, data mining and retrieval processes on a large amount of data, to identify trends, create management dashboards providing in depth insights with a focus on identifying trends. Have a … such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions and improve service delivery. Experience with statistical techniques, including trendanalysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction More ❯
partner on-hold times and trigger technical escalations where required Manage Major Incidents ensuring Customers and other Stakeholders are kept informed of diagnostic progress and updates Run reports and trendanalysis on repeat incidents and assist in Problem Management Reviews Build relationships with key internal and Customer stakeholders Skills & Experience: Experience: Experience of incident and problem management within More ❯
health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose As software support analyst you will support the Technology Governance Manager in the administration and analysis of the Software support and maintenance budget Maintaining correct, reliable and complete data sets, to agreed quality standards, ensuring that financial performance is up to date and accurate at … all times Accountabilities & Responsibilities Collect, maintain and track financial and contractual data to administer the software support and maintenance budget. Performing analysis on the Software support and maintenance budget e.g. spend to date, categories, risk and efficiencies to provide trendanalysis, and alternative versions of data. Reconcile financial trackers to actual and committed spend in SAP and … Liaise with internal SMEs to justify business need for spend, impact and implications on the software support and maintenance budget. Manage general queries and requests, report generation and data analysis, escalating as appropriate and provide guidance, support and advice to internal customers and own team on software support and maintenance budget processes. Technical Skills & Experience Good knowledge of internal More ❯
health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose As software support analyst you will support the Technology Governance Manager in the administration and analysis of the Software support and maintenance budget Maintaining correct, reliable and complete data sets, to agreed quality standards, ensuring that financial performance is up to date and accurate at … all times Accountabilities & Responsibilities Collect, maintain and track financial and contractual data to administer the software support and maintenance budget. Performing analysis on the Software support and maintenance budget e.g. spend to date, categories, risk and efficiencies to provide trendanalysis, and alternative versions of data. Reconcile financial trackers to actual and committed spend in SAP and … Liaise with internal SMEs to justify business need for spend, impact and implications on the software support and maintenance budget. Manage general queries and requests, report generation and data analysis, escalating as appropriate and provide guidance, support and advice to internal customers and own team on software support and maintenance budget processes. Technical Skills & Experience Good knowledge of internal More ❯
highly skilled and detail-oriented Fuel Pricing Analyst with experience in Excel, Power BI, SQL, and Python. The ideal candidate will have a strong background in strategy building, site analysis, and business intelligence, helping us derive actionable insights to drive strategic decisions and optimize pricing models. This role also requires strong business partnering skills, as the analyst will work … Develop, maintain, and optimize dashboards and reports in Power BI to provide clear and actionable insights on fuel pricing and market trends. Utilize advanced Excel functions for data manipulation, trendanalysis, and reporting. Write and optimize SQL queries to extract and manage data from multiple sources. (Not a requirement) Use Python for data processing, automation, and advanced analytics … related to fuel pricing and market competitiveness. Conduct site analysis to determine optimal pricing strategies and market positioning. Collaborate with cross-functional teams to understand business needs and translate them into analytical solutions. Work closely with colleagues in the fuel department to help advise pricing suggestions that would further enhance profitability of the business. Partner with various stakeholders across More ❯
Leicester, Leicestershire, East Midlands, United Kingdom
TOPPS TILES
are done so using the set escalation process Responsible for keeping the knowledge base up to date and accurate, to support with driving first time fixes Identify improvements through trendanalysis and create ways of reducing incidents where possible, helping to decrease ticket volumes across the Service Desk. Work alongside the Service Desk team to effectively monitor business More ❯
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
AIRBUS Defence and Space Limited
the new generational spacecraft project. HOW YOU WILL CONTRIBUTE TO THE TEAM Day-to-day monitoring of the AIRBUS spacecraft payload subsystems. Provide, review and report on spacecraft payload trendanalysis data. Provide technical support to on-station and prospective operations. Liaise with spacecraft design and operations teams to optimise operations. Monitor new spacecraft during Payload definition, Integration More ❯
models, KPIs, reports and data visualisations that provide insights into the efficacy and performance of Data Access and Packet Core network components. You will support performance investigations, trending and analysis of all services that the Data domain look after. You will have access to our existing tools, including PrOptima, Foresight, GCP Tools, SQL and the Tableau reporting system. These … sure delta counter updates for software upgrades across core platforms are being agreed with vendor and ensure these are delivered by foresight Responsible to support a monthly/quarterly trendanalysis call to conduct a deep dive of all platforms ensuring that the platforms are running in an optimum manner and that any issues are quickly identified and More ❯
models, KPIs, reports and data visualisations that provide insights into the efficacy and performance of Data Access and Packet Core network components. You will support performance investigations, trending and analysis of all services that the Data domain look after. You will have access to our existing tools, including PrOptima, Foresight, GCP Tools, SQL and the Tableau reporting system. These … sure delta counter updates for software upgrades across core platforms are being agreed with vendor and ensure these are delivered by foresight Responsible to support a monthly/quarterly trendanalysis call to conduct a deep dive of all platforms ensuring that the platforms are running in an optimum manner and that any issues are quickly identified and More ❯
models, KPIs, reports and data visualisations that provide insights into the efficacy and performance of Data Access and Packet Core network components. You will support performance investigations, trending and analysis of all services that the Data domain look after. You will have access to our existing tools, including PrOptima, Foresight, GCP Tools, SQL and the Tableau reporting system. These … sure delta counter updates for software upgrades across core platforms are being agreed with vendor and ensure these are delivered by foresight Responsible to support a monthly/quarterly trendanalysis call to conduct a deep dive of all platforms ensuring that the platforms are running in an optimum manner and that any issues are quickly identified and More ❯
performance Build dashboards and reporting tools (Power BI, DOMO), automate workflows Work across Salesforce, NetSuite, GA, SQL/Python to uncover actionable insights Support forecasting, pricing strategy, and market trendanalysis Drive data culture through training and enablement You'll Need: 3-5 years in commercial data roles (digital, tech, FMCG, or media ideal) Strong skills in SQL More ❯
resources allocated to the databases are constantly measured to ensure high availability and optimum performance. To proactively monitor the database systems to ensure secure services with minimum downtime. Review trendanalysis to enable informed decisions regarding resource management. Promote data consistency and standardization. Assist project teams with applying coding standards to Stored Procedures, SSIS Packages and scripts and More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Frossell Recruitment
solutions. Ensure data integrity, compliance with GDPR and secure handling of sensitive information. Monitor and optimise BI systems to ensure performance, scalability and reliability. Contribute to strategic planning through trendanalysis, forecasting and performance insights. Deliver training and support to BI tool users to improve adoption and data literacy across the business. Work within an Agile delivery framework More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Oscar Associates (UK) Limited
are met Act as the final technical escalation point for complex issues across Windows, M365, and network environments Champion ITIL-aligned best practices in service operations Develop performance reports, trendanalysis, and service improvement plans Work closely with infrastructure, networking, and cloud teams to ensure end-to-end service continuity Drive adoption of automation, standardisation, and process optimisation More ❯
production-based IT hardware including PDAs, printers, terminals and specialist equipment. Perform hands-on installation, upgrades, diagnostics and configuration across all user and infrastructure devices. Identify root causes through trendanalysis and propose effective solutions to mitigate recurring issues. Lead maintenance activities including workstation inspections, preventative checks and system tuning. Support users in their adoption of new technology More ❯
tools such as the MCA and KRIs as appropriate for data privacy risk Monitor key privacy risk indicators Support the preparation and facilitation of enterprise privacy oversight forums Perform trendanalysis on metrics and Issues to identify emerging risks Support the implementation of global, regional and local Data Privacy, regulatory and risk and control projects Support periodic reviews More ❯
CF31, Bridgend, Bridgend county borough, Mid Glamorgan, United Kingdom
Exponential-e
Exponential-e customers, when required What you’ll need to succeed: Strong customer service focus with excellent verbal and written communication skills Proven problem solver with strong analytical and trendanalysis skills Positive and professional attitude What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support More ❯
of using data to measure and track service delivery (KPI's) and staff performance Ability to use a variety of different data sources (qualitative and quantitative) to carry out trendanalysis Strong presentation skills and the ability to tailor contents for a variety of audiences Ability to participate in discussions determining which performance measurements are appropriate and identify More ❯
customers including out-of-hours coverage where contracted for. Recording work on the Company failure reporting system(s) to ensure a full audit trail is available for long-term trend analysis. Production activities including inspection and acceptance testing for all new equipment. Implementation of hardware and software modifications and testing as required. Adherence to all airworthiness aspects of the More ❯
Bradford, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Lorien
new starters and work with HR for induction Logging and processing support calls and requests meeting SLA's Provide full IT systems support Create and maintain key documentation Provide trendanalysis of Service desk software and reporting Experience M365 Admin O365 IP Telephone systems Networks Mac OS and Windows Desktop Anti Virus and Drive encryption - ESET (Moving to More ❯
Performance meetings by preparing and delivering governance outputs, tracking actions, and identifying trends. Manage operational follow-up from supplier reviews, ensuring agreed actions are implemented and deadlines met. Identify trendanalysis by compiling performance data and identifying repeated risks or delays for governance escalation, particularly for the VMo2 Pillar. Manage the Parallel Demand tracker and ensure updates to More ❯
of our day-to-day analytics required around pay and benefits – set up and maintenance of our benchmarking data, car allocations and benefits. Building regular global and dashboards. Undertake trend analysis. Leading and supporting on HR projects with planning, testing and implementation. Lead on the development and implementation of processes. The successful HR Analyst will have... Extensive analytic experience. More ❯
of our day-to-day analytics required around pay and benefits – set up and maintenance of our benchmarking data, car allocations and benefits. Building regular global and dashboards. Undertake trend analysis. Leading and supporting on HR projects with planning, testing and implementation. Lead on the development and implementation of processes. The successful HR Analyst will have... Extensive analytic experience. More ❯