15 of 15 Customer Experience Jobs in Wales

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £36k Basic £50k - £60k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects and great benefits. The Role Customer … Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals. In this role you will: Support the Sales Managers and teams in achieving all business … and follow through to completion. Ensure the highest standard of professional conduct and service to both customers and colleagues. A background in telecoms would be extremely advantageous. The Candidate - Customer Success Manager - Account Manager To be successful in the role you will have the following experience: Experience in a customer service/Sales/Project Management More ❯

Customer Service Desk Coordinator 6 months Fixed Term- £25,000 Looking to take your customer service skills in a new direction? Yolk Recruitment is supporting a well-established business based in Magor who are looking for confident, motivated individuals to join their Service Desk team. This is a brilliant opportunity for anyone with customer service experience … centre or graduates. I am looking to speak with those who want to build a long-term career in the technology sector. You don't need any prior IT experience; full training and support will be provided. What you'll be doing in the role: As a Service Desk Support Advisor , you'll be part of a busy team … suppliers to ensure problems are resolved efficiently. Keep customers updated and informed throughout. Monitor service levels and ensure targets are met. Work closely with colleagues to deliver an excellent customer experience every time. What experience you'll bring to the team: Strong communication skills, both written and verbal. Great customer service background - from any industry. Confident More ❯

Service Desk Support Advisor 6 months Fixed Term- £25,000 Looking to take your customer service skills in a new direction? Yolk Recruitment is supporting a well-established business based in Magor who are looking for confident, motivated individuals to join their Service Desk team. This is a brilliant opportunity for anyone with customer service experience - whether … centre or graduates. I am looking to speak with those who want to build a long-term career in the technology sector. You don't need any prior IT experience; full training and support will be provided. What you'll be doing in the role: As a Service Desk Support Advisor , you'll be part of a busy team … suppliers to ensure problems are resolved efficiently. Keep customers updated and informed throughout. Monitor service levels and ensure targets are met. Work closely with colleagues to deliver an excellent customer experience every time. What experience you'll bring to the team: Strong communication skills, both written and verbal. Great customer service background - from any industry. Confident More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … including Anglesey We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

Our client a global leader in education is driving an exciting transformation in how they deliver digital products and services, with a strong focus on innovation, customer experience, and measurable impact. You’ll play a key role in shaping, delivering, and optimising our client’s portfolio of customer-facing digital products. You’ll define strategy, manage roadmaps … attendance at our client’s office in Cardiff. Key responsibilities: Product strategy & roadmapping: Develop and communicate clear product strategies and roadmaps aligned with organisational goals. Prioritise initiatives based on customer value, business impact, and technical feasibility, adapting to changing needs and market trends. Product delivery: Translate features into user stories and acceptance criteria, leading agile teams through delivery. Monitor … progress, manage risks, and make trade-offs to ensure timely, high-quality releases. Customer focus & performance: Embed customer-centric design through continuous feedback and data analysis. Track and optimise product performance, proactively addressing issues to improve outcomes. About you: Proven experience in product management , ideally within education technology or mission-driven organisations. Strong understanding of the education More ❯

current with Azure DevOps features and apply enhancements. Support stakeholder management and challenge delivery scope where needed. Challenge colleagues and contribute to organisational capability development. Identify opportunities to improve customer experience through technology. Promote company values and drive standards across teams. About You Strong experience in Azure DevOps and cloud infrastructure management. Skilled in CI/CD … automation, and performance monitoring. Excellent problem-solving skills. Passionate about continuous improvement and mentoring others. Committed to delivering customer-focused digital solutions. This represents a great opportunity to be a part of a purpose-driven organisation focused on excellent across its customer base. You will be working in a forward-thinking and challenging environment with great people who More ❯

current with Azure DevOps features and apply enhancements. Support stakeholder management and challenge delivery scope where needed. Challenge colleagues and contribute to organisational capability development. Identify opportunities to improve customer experience through technology. Promote company values and drive standards across teams. About You Strong experience in Azure DevOps and cloud infrastructure management. Skilled in CI/CD … automation, and performance monitoring. Excellent problem-solving skills. Passionate about continuous improvement and mentoring others. Committed to delivering customer-focused digital solutions. This represents a great opportunity to be a part of a purpose-driven organisation focused on excellent across its customer base. You will be working in a forward-thinking and challenging environment with great people who More ❯

Starting hiring pay at: $ 15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the … dining room, talking to customers, etc. We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead … other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will More ❯

provide direction to our flagship Connect API. You will own the roadmap to develop our APIs and will need to make important prioritization decisions to meet current and future customer needs (including fit-for-use for LLMs). Key to the role will be working with the API Architect and development team to ensure we are building the right … You will work closely with engineering, product, marketing, sales and support teams and customers across the globe to ensure smooth product development, go-to-market and day-to-day customer experience. KEY DUTIES AND RESPONSIBILITIES Champion the customer perspective, gathering feedback to inform API product decisions. Own and prioritize the product roadmap to maximize business value and reduce … delivery friction. Partner with the API Architect to provide a clear, evolving product vision to align API development with customer and market needs. Manage the development backlog, translating requirements into actionable user stories. Collaborate across product, engineering, sales, and leadership to align priorities. Ensure releases deliver customer value and are supported by effective go-to-market activities. Develop More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About the Role We are seeking a Senior Product Manager to lead the definition and delivery of initiatives within our customer data management portfolio. You will work closely with cross-functional teams including product, engineering, and stakeholders across the business. Acting as Product Owner … and enhance product performance Partner with Sales, Marketing, and Support to align product positioning and gather market feedback Support and mentor team members to foster growth and collaboration Requirements Experience in product management or product ownership, ideally with data-driven platforms Strong interest in data and analytics, with an understanding of statistical concepts Comfortable working independently and taking ownership More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a small team delivering inhouse projects in the UK. About the Role: We are looking for a Associate Project Manager to plan, monitor, and manage internal projects from initiation through completion. You will lead or coordinate … decision-making. Collaborate with internal teams and external partners to ensure smooth delivery. Support project evaluation, benefits tracking, and closure. Align with established project management practices and tools. Requirements: Experience delivering projects or managing key project workstreams. Ability to work effectively in cross-functional and matrixed teams. Familiarity with project methodologies (e.g. Agile, PRINCE2, PMP) is helpful. Comfortable using More ❯

teams to deliver modern, high-quality mobile & web products, this is one for you! You'd join a household name brand & own the build of the new generation of customer experiences through next-gen UI & user-centric mobile apps. You’ll oversee React Native, React, and cloud technologies, shaping how millions of people interact with the platform; but we … and web applications. Collaborate with design, product, and backend teams to deliver outstanding experiences. Champion best practices in testing, quality, and continuous delivery. What we’re looking for Proven experience as a Lead Engineer or Technical Lead . Tech agnostic - you'll use React (Typescript) & React Native but are keen for broad experience across Frontend/UI rather … than a particular stack Experience delivering customer-facing digital products at scale. Want to learn more? Get in touch for an informal chat. More ❯

Stay current on design trends, usability principles, and front-end development best practices (HTML, CSS, JavaScript basics). Perform user research and testing to continually refine and enhance the customer experience. Required Qualifications: 5+ years of experience in UI/UX design, app interface design, or front-end graphic design. Proven portfolio showcasing mobile app and web design … Effects), and prototyping tools (InVision, Sketch). Strong understanding of front-end development principles (HTML, CSS, JavaScript fundamentals). Excellent eye for layout, typography, color theory, and brand consistency. Experience working within WordPress or similar CMS environments. Strong communication and teamwork skills, with the ability to collaborate effectively across departments. Meticulous attention to detail and a passion for quality … control and visual precision. Desirable Skills: Experience with React Native, Flutter, or similar app frameworks. Knowledge of motion design, video editing, or animation tools (After Effects, Premiere Pro). Understanding of digital marketing principles and how design impacts conversions and engagement. Familiarity with design systems and component-based design workflows. Location: Remote or Hybrid (UK-based preferred) Hours Full More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯