1 to 25 of 29 Customer Experience Jobs in Wales

career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on their explosive growth over the last few years. The role offers … Head of Support within a short period of time for those wishing to grow their career. Role Overview We are looking for an experienced Customer Support Manager/Head of Support to lead and develop our customer support function in a fast-growing online marketplace. You will ...

Customer Support Executive £30,000 – £32,000 + Excellent Commission Newport, Shropshire Full-Time | Permanent | Career Progression Available Looking for more than “just another customer service job”? If you’re passionate about delivering outstanding customer support, enjoy speaking to customers on the phone, and thrive … fast-paced, technology-driven environment — this could be the opportunity you’ve been waiting for. We’re hiring a Customer Support Executive to provide first-class support to customers via incoming calls, in-app messages and email, ensuring every interaction delivers exceptional customer satisfaction. This is a fantastic ...

Market Leading Client is seeking an Onboarding Account Manager to support existing clients and contribute to business growth. The organisation delivers multi-channel customer interactions, including voice, live chat and digital solutions, to businesses across a range of sectors. This role sits at the intersection of client engagement, sales … support and solution design, with a strong focus on demonstrating value through technology-enabled customer experience solutions using AI. The role: The Onboarding Account Manager will work closely with Sales, Account Management and Technical Teams to ensure clients maximise the value of existing services while supporting the acquisition ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

About SystemsX At SystemsX, we’re a fast-growing technology company specialising in AI-driven solutions for customer-centric businesses such as call centres and service organisations. Our mission is to use innovative technology to improve operations, customer experience, and business growth. As we expand rapidly … Languages & Frameworks: PHP, Laravel, JavaScript, NodeJS, Bootstrap/Tailwind Databases: MySQL, Redis, Meilisearch DevOps & Tools: Ploi, Docker, GitLab, GitLab CI, Sentry.io, BetterStack About You Experience and understanding of Laravel & PHP (2+ years experience) Experience and understanding of NodeJS (2+ years experience) Proficiency in writing maintainable, optimised ...

Location: Remote-first (UK-based) Salary: £33,000 – £40,000 depending on experience Contract: Full-time, permanent Company Description Imaginaire is a boutique ecommerce agency based in Nottingham, specialising in modern ecommerce design and development, SEO and PPC. We focus on headless Shopify builds using Next.js and Sanity, helping … operate with high standards, clear expectations and minimal bureaucracy. The Role We're looking for a frontend developer with 2–4 years' commercial experience to join our ecommerce delivery team. This role is frontend-led. Most of your work will involve building and improving headless Shopify storefronts using Next.js ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary & Purpose The Account Executive is responsible for acquiring new service … report on sales performance against quarterly and annual targets. Occasionally support cross-sell and upsell into existing accounts when this role owns the customer relationship. Travel as required for customer meetings, industry events (including speaking opps), or sales workshops. Required Skills & Experience Proven track record ...

Plus, Plus Company Van, Plus Paid Overtime, Fuel Card, Expenses, Plus a Benefits Package. Ideally have Cat5,Cat5e, Cat6, Cat6a Installation Experience Have experience of Installing IT Data & EPOS and CCTV Systems Must be customer facing and able to speak with all levels of customer Experience with CCTV systems Experience with Access Control installation Hold a valid Full UK Driving license This role involves working locally and UK Wide Must able to work away from home and work overtime when required Should this vacancy be of interest and you match the required job speck ...

Plus, Plus Company Van, Plus Paid Overtime, Fuel Card, Expenses, Plus a Benefits Package. Ideally have Cat5,Cat5e, Cat6, Cat6a Installation Experience Have experience of Installing IT Data & EPOS and CCTV Systems Must be customer facing and able to speak with all levels of customer Experience with CCTV systems Experience with Access Control installation Hold a valid Full UK Driving license This role involves working locally and UK Wide Must able to work away from home and work overtime when required Should this vacancy be of interest and you match the required job speck ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

Description Working arrangement: Remote first, with occasional Cardiff office use, flexibility for hybrid. UK only. Location: United Kingdom Years experience: 4 – 8yrs+ channel sales management experience About SystemsX At SystemsX, we're a fast-growing technology company pioneering AI SaaS solutions for contact centres and other customer … enterprise technology, with consistent target achievement · Minimum 4yrs experience within technology ecosystems · Preferred sector experience, one or more of: travel, contact centre, CX and related sectors, experience in compliance led sectors e.g. insurance and BPOs also useful · Excited by technology and in particular AI · Self-directed, resilient ...

growing, and so we’re hiring talented people who are purpose driven and want to use and develop their skills to deliver an awesome experience to our customers. Our team is engaging, inquisitive, and inclusive, reflecting many different beliefs and backgrounds. We welcome people who can bring diversity … reporting to the Head of Product & Platform, you’ll play a key role in delivering the development of Wealthify’s core platform. Collaborating with Customer Service, Cash and Investment Operations, Investment Management and Software Engineering professionals, you’ll take ownership of delivering some of the most critical projects ...

journeys for this financial services giant. Youll join an existing team who are growing, handling the technical build and execution of new customer journeys and CRM workflows being built in Salesforce Marketing Cloud. With this role, you'll be leaning into the technical side, handling the build and creation … journeys, with a decent emphasis on implementing dynamic content within complex customer communications across both promotional and operational comms. Because this sits within financial services, theres naturally a heavy emphasis on regulations within the dynamic content being served. Think things like policy pricing, exclusions, underwriting terms which need ...

description: About SystemsX At SystemsX, we’re a fast-growing technology company specialising in AI-driven solutions for customer-centric businesses such as call centres and service organisations. Our mission is to use innovative technology to improve operations, customer experience, and business growth. As we expand rapidly … Languages & Frameworks: PHP, Laravel, JavaScript, NodeJS, Bootstrap/Tailwind Databases: MySQL, Redis, PostgreSQL DevOps & Tools: Ploi, Docker, GitLab, GitLab CI, Sentry.io, BetterStack About You Experience and understanding of Laravel & PHP (3+ years experience) Proficiency in writing maintainable, optimised and scalable code. Strong knowledge of object-oriented programming ...

growth, we're actively seeking a Head of Account Management for our Northern region who isn't just experienced but is also dedicated to customer success and service excellence. This role is pivotal to our strategic objectives and reports directly to senior leadership. Following the outstanding success … Development: Hire, train, and mentor a high-performing sales force capable of exceeding revenue goals, while fostering a culture of collaboration and continuous learning. Customer-Centric Focus: Be the advocate for customer satisfaction within the organisation. Ensure all sales activities are aligned with our commitment to providing outstanding ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a Senior Platform Engineer with a deep … management). Some OOH work is required to maintain the production systems and also will be part of OOH critical ticket rota. Required Skills & Experience 5+ years in DevOps, SRE, or Cloud Engineering roles. Expertise in AWS core services: EC2, IAM, VPC, ECS/Fargate, CloudFormation, CloudWatch, RDS, DynamoDB ...

also help us choose the right digital tools, work with suppliers, maintain high-quality documentation, and champion simple, effective digital solutions that improve customer experience and make day-to-day work easier. We're looking for someone who is analytical, a great communicator, confident working with stakeholders, experienced … functional systems and non-functional system requirements. System Analysis: Map current system and future system state processes, identify waste and risks, and design lean, customer-centred improvements aligned to KPIs and regulatory standards. Options Appraisals: Accountable and leading on for undertake structured reviews and evaluations of business systems, software ...

Logo Acquisition hunting & and driving new business acquisitions in order to achieve business goals for the IT Domain Primary Job Responsibility: Primarily drives new customer acquisition through existing knowledge, experience, and industry network Drives large multi-year deals Drives the entire sales process; leads and assigns team responsibilities … organization's goals and objectives for the chosen vertical Education and Essential Experience: 10-15 years of experience in BPO/CX Sales (New Business Development) at a leadership level Sales experience with a proven track record in BPO/CX Services sales Should have deep knowledge ...

Logo Acquisition hunting & and driving new business acquisitions in order to achieve business goals for the IT Domain Primary Job Responsibility: Primarily drives new customer acquisition through existing knowledge, experience, and industry network Drives large multi-year deals Drives the entire sales process; leads and assigns team responsibilities … organization's goals and objectives for the chosen vertical Education and Essential Experience: 10-15 years of experience in BPO/CX Sales (New Business Development) at a leadership level Sales experience with a proven track record in BPO/CX Services sales Should have deep knowledge ...

critical role in deploying, monitoring, and operating production systems serving tens of thousands of users. This is a high-impact position, directly influencing customer experience, system reliability, and overall company growth. You'll work within an agile engineering function using modern tooling including AWS, Terraform, Kubernetes and Ansible. … scaling strategy) Building and optimising CI/CD pipelines Identifying infrastructure vulnerabilities and improving resilience What We're Looking For 3+ years DevOps experience in a SaaS environment Strong AWS expertise Advanced Kubernetes administration Advanced Kafka administration (DR, topic scaling, performance tuning) Infrastructure as Code (Terraform essential) Config management ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role, built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

them maintain an ever steady position as a market leader across the space. The growth shows no signs of slowing down! With a truly customer first approach they provide full fleet management and tracking solutions to a multitude of sectors including insurance, fleet, retail & OEMs. Known for their well … structured deals and exceptional customer experience, they have brilliant account base to which they operate as a true strategic partner. A unique opportunity for a people centric, strategic sales individual to develop and maintain relationships with dealers across the UK. This is not one to be missed! Opportunity ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group's award winning, collaborative and inclusive culture. About the role We're looking for a Senior/Lead React Native Developer ...