14 of 14 Service Delivery Jobs in West London

Service Delivery Manager - Full time permanent role - Hybrid (Chiswick 3 days a week) - Salary up to £65,000 plus 25 days holiday and travel covered A reputable West London firm are currently looking for an experienced Service Delivery Manager to join their IT team. This role will work to ensure internal users receive efficient IT support … from both internal and external teams. Duties will include: - IT Helpdesk management - Analysis of services received and planning for future improvements and service enhancements - Ensuring availability of IT support resources - Making sure support functions are fully equipped and trained - Hands on support when required (Windows OS, MS Teams, Microsoft 365) - Working with internal/external support and working to … considered suitable you will need the following skills/experience: - Ability to get to the West London area three times a week - Team leadership/management - Good understanding of service management strategy and continuous improvement - Technical background and understanding of Microsoft technologies - Strong analytical skills - Strong stakeholder management experience More ❯

ServiceLocalDelivery Analyst role . The Technology Integration programme is bringing ourorganisationtogether aligning our systems and strengthening internal communication. You will be performing a mix of project activities to improve service desk efficiency, enhance user experience and ensure there is a consistent service across SNG. Our IT ServiceLocalDelivery Analysts provide local IT systems support, training and advice to SNG … maintenance and operation of the organisation's devices, infrastructure and applications. They ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This rolewill provide … need to have a high level of customer focus and the ability to work collaborativelywith colleagues, contractors and partnering agencies. You will need experience of working on an IT Service Desk or in a Technical team and be able to communicatewithour customers in person, by telephone, webchat email or digital assistant. A Service Desk/Customer Service More ❯

about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Littlefish is seeking an enthusiastic and skilled Onsite Engineer to join our expanding Service Delivery team. As an Onsite Engineer, you will be the face of Littlefish's exceptional technical support, providing direct, walk-up assistance to a diverse range of users … Your support will cover desktop, laptop, printer, telephony, and application issues, along with involvement in application and network/server troubleshooting. Working closely with the Onsite Team Leader and Service Delivery Manager, you'll have the opportunity to work hands-on with cutting-edge technologies. Your role will be vital in delivering seamless IT experiences for our customers. … Effective communication, managing technical queries, and adhering to service-level agreements (SLAs) will be key to your success. What will you be doing on a day-to-day basis? BAU Support: Providing walk-up assistance and resolving IT issues in a fast-paced environment. Joiner, mover, leaver support: Setting up new hardware and supporting user inductions. Floorwalking: Proactively assisting More ❯

and Planning operations. This pivotal role is responsible for ensuring optimal performance, robust resilience, and strong cross-departmental collaboration, while upholding the highest standards in compliance, financial stewardship, and service delivery. Our Ethos Customer First Our clients have chosen to work with ICTS our duty is to serve them. Meeting the current and future needs of our clients must … Park, this position is responsible for leading a team of planners to ensure accurate, efficient, and proactive workforce scheduling, while also maintaining reliable and insightful reporting on operational data, service delivery, and KPI performance. This is a critical role that enables frontline operational success by ensuring the right people are in the right place at the right timesupported … performance data across: Passenger screening (e.g., throughput, passenger numbers) Hold Baggage Screening (HBS) volume Cargo screening (airlines, regulated agents) Data centre and secure facility visitor access logs Corporate client service delivery records Ensure consistent, accurate capture of data from all relevant systems, manual sources, and field teams. Maintain alignment of data reporting with operational delivery, invoicing accuracy More ❯

contribute to the internal knowledge base. Perform software testing and participate in product improvement initiatives. Collaborate with clients, internal teams, and third-party vendors to ensure seamless communication and service delivery. Stay current with software updates and industry best practices through ongoing training and certification. Key Attributes Solid grounding in accounting principles and practices. Strong analytical and troubleshooting skills. … Excellent verbal and written communication abilities. A proactive and customer-centric approach to service delivery. Ability to work independently as well as collaboratively within a team environment. Preferred Skills Familiarity with accounting or ERP software systems. Basic technical knowledge of IT infrastructure (e.g., Windows environments, SQL, cloud-based platforms). Strong proficiency in Microsoft Office tools, especially Excel and … Power BI. Experience in delivering presentations or software demonstrations. Background in project coordination or implementation work. Candidate Profile Passionate about delivering high-quality support and service to users. Excellent interpersonal skills with the ability to communicate at all organizational levels. Strong organizational skills and attention to detail. Resilient and able to remain calm under pressure. Enthusiastic about learning and More ❯

our Patient Administration System across the hospital and wider outpatient diagnostic centres. You will be responsible for defining the product vision, managing the product backlog, and ensuring the successful delivery of features that meet our customers’ and clinicians needs. Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and … Qualifications needed for this role You will have experience and be well versed in healthcare technology Desirable degree educated or equivalent High standard of presentation skills including creation and delivery Experience of delivering clinical and operational services Desired experience of healthcare industry, On-site and remote services and understanding of current policies and procedures (including CQC) Experience of managing … complex multi-functional service delivery operations. Experience of working with complex systems & processes & an ability to simplify these Technical Skills Required: Agile Methodologies: Strong understanding of Agile frameworks such as Scrum and Kanban, and experience with Agile tools like Jira or Trello. Software Development Lifecycle (SDLC): Knowledge of the SDLC and experience working closely with development teams to More ❯

will be: Size, prioritise and update items in the backlog Contribute to one, three and five year plans for on-going development Liaise with suppliers on application roadmaps and delivery timelines Support the applications development, maintenance and delivery Capture change and new requirements across the broad estate Ensure planned config changes run to improve user experience Be an … and understanding of applications (wide range, MS, Oracle) Able to troubleshoot and support complex integrated systems Analyse and prioritise conflicting demands and provide a collaborative approach to design and service delivery. Excellent communication and interpersonal skills, with staff at all levels. SME in the resolution of complex Infrastructure issues. Understanding of data governance and cyber security principles Whilst a More ❯

an Electronic Medical Records across the hospital and wider outpatient diagnostic centres. You will be responsible for defining the product vision, managing the product backlog, and ensuring the successful delivery of features that meet our customers’ and clinicians needs. Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and … Qualifications needed for this role You will have experience and be well versed in healthcare technology Desirable degree educated or equivalent High standard of presentation skills including creation and delivery Experience of delivering clinical and operational services Desired experience of healthcare industry, On-site and remote services and understanding of current policies and procedures (including CQC) Experience of managing … complex multi-functional service delivery operations. Experience of working with complex systems & processes & an ability to simplify these Technical Skills Required: Agile Methodologies: Strong understanding of Agile frameworks such as Scrum and Kanban, and experience with Agile tools like Jira or Trello. Software Development Lifecycle (SDLC): Knowledge of the SDLC and experience working closely with development teams to More ❯

networks, backups, and security systems. Act as a subject matter expert, contributing to strategy, governance, and technology roadmaps. Lead the Technical Support team, manage escalations, and ensure high-quality service delivery. Represent the team at CAB meetings, reviewing and approving infrastructure changes. Oversee and influence budgets: £4M operational contracts £4M capital projects £2M Microsoft cloud spend £1.5M outsourced services More ❯

of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals … security solutions market. Working collaboratively with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and networks such as Hospitals, clinics … provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain an active Account Management pipeline regularly realising Account Management opportunities. Service Delivery Management Oversee the day-to-day operational management of healthcare parking and security services ensuring the seamless delivery of services in line with client expectations and More ❯

expert within the HR Systems & Data team, joining two teams working closely together, iTrent went live in 2024, the role is to boost resources and to assist in the delivery of the remaining go live areas, a work plan is in place to be completed by March 26. Spec: The HR Systems and Data Team are responsible for the … data. Proven business analysis experience including process mapping, and requirements definition. Experience of leading on Database administration and understanding of data management. Excellent problem-solving skills in technical and service delivery environments using logic, knowledge and sound processes to analyse information and find solutions. Considerable proven experience in managing competing customer support and project priorities and collaborating with More ❯

required for our traffic enforcement and management products is delivered and maintained in a timely, successful, and safe manor. What you will be doing: Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are addressed and any training or … to install and assemble system, overseeing the activities of our engineering partners and sub-contractors where necessary. Software configuration - adjusting system settings “at the pole”, maximising the efficiency of delivery and optimising the effectiveness of solutions in situ. System support – assisting the helpdesk team, carrying out system checks and reacting to system generated alerts or client issues to trouble … in a developing market sector. The role offers wide scope for training as well as personal and professional development as the business grows, building skills in both technical and service delivery. If this sounds like the job for you, please apply.... New starters will be subject to clearance through the Disclosure and Barring Service and a County Court More ❯

water sector, is seeking Project Engineers to oversee the full life cycle of mechanical, electrical, and ICA (MEICA) projects across several Thames Valley locations. This is a hands-on, delivery-focused role managing a live portfolio of projects ranging from planned to reactive maintenance schemes. Reporting to the Engineering PMs within the delivery organisation, you'll take full … a critical role in ensuring efficiency, innovation, and safety across all sites. This is a fantastic opportunity to join a forward-thinking team that is improving essential infrastructure and service delivery. Hybrid working and flexible arrangements are available. Key Responsibilities: Manage and deliver a live portfolio of MEICA projects, typically valued between £40,000 and £400,000 per scheme. … Oversee cradle-to-grave project delivery: from scoping and tendering to procurement, site set-up, contractor management, and commissioning. Simultaneously manage up to 15 active projects, plus additional schemes in early planning stages. Develop innovative, modern solutions to operational challenges-enhancing efficiency and delivering measurable value. Lead on-site safety, inductions, and compliance-upholding a zero-compromise approach to More ❯

Role: Field Service Technician - Multi-Functional Devices Location: West London Inner M25 Package: up to £32,000 per annum + 10% bonus Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge or working as … a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise. Install and network Multi-Functional Devices … Safety legislation. Complete all necessary reporting requirements and paperwork accurately and in a timely manner. Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery. Maintain car or walking stock to required standards. Support or respond to service call outs for other service teams as necessary. Attend and contribute to team More ❯