Change & Adoption Associate
- Hiring Organisation
- Sophos
- Location
- Telford, Shropshire, UK
- Employment Type
- Full-time
employees globally. This role owns the end-to-end customer journey for IT services, championing user-centred design, driving technology adoption, and embedding continuous improvement practices across the organisation. The successful candidate will be responsible for developing and executing change management strategies, building compelling communication campaigns … experience, mapping user journeys and identifying friction points that impact employee productivity Develop and implement customer experience metrics, dashboards, and feedback mechanisms to drive continuous service improvement Host regular end-user focus groups, listening sessions, and workshops to gather insights and co-create solutions with the business ...