Knowledge Manager
- Hiring Organisation
- Equiniti
- Location
- Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
accurate, and easily accessible. Implement and manage structured workflows for content approval, periodic sign-off (quarterly, half-yearly, annually), and lifecycle management. Champion the continuous improvement cycle by using data, customer feedback (including IVR surveys), and speech analytics to assess programme effectiveness and recommend enhancements. Promote … within a regulated, KPI-driven environment. Familiarity with regulatory and risk management requirements. Meticulous attention to detail, intellectual curiosity, and a proactive approach to continuous improvement. Experience of exposure to operational change projects, governance processes, and vendor management. Flexible support across business areas and willingness to adapt to changing ...