Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows Servers running ITSM agents. Troubleshooting & RootCauseAnalysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Implement robust incident response and problem-resolution strategies. Performance Monitoring More ❯
line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards rootcauseanalysis * Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while More ❯
Leominster, Herefordshire, United Kingdom Hybrid / WFH Options
Leidos
Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows Servers running ITSM agents. Troubleshooting & RootCauseAnalysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Address and mitigate system-related incidents while implementing proactive solutions. More ❯
West Midlands, United Kingdom Hybrid / WFH Options
Serco
increased performance within Environmental Services business unit. Reporting to the Solutions Lead, the successful applicant will be part of a team responsible for providing analysis and insight to allow the business to make informed, data-driven decisions. Several responsibilities will involve working with large and diverse datasets, so the … standardise data where possible. Main Accountabilities: Profile data to assess current data quality, such as completeness, validity, timeliness, volume. Monitor data quality issues, investigate root causes, and escalate issues to data owners as needed. Perform rootcauseanalysis on data issues and recommend remediation actions. Work … data in the correct format. What you'll need to do the role: Analytical experience in a business or academic setting, including data manipulation, analysis, and interpretation. Advanced Excel skills, including ability to join, manipulate, analyse multiple large data sets. Excellent written and verbal communication with the ability to More ❯
test cases, HMI), and leading Design validation and sign-off. In this role you will be responsible for supporting the Lead Engineer with data analysis, summaries and judgement. This work will support the delivery of the Product Efficiency and Performance & Driveability Attributes and Features for a given vehicle architecture … A PED Engineer’s scope of work spans the entire product development milestones and includes contributions to activities such as target definition, competitor benchmark analysis, management of attribute inputs and trades, vehicle development and sign off for successful certification of product efficiency targets Your responsibilities: Keep PED system tools … CO2, performance metrics for BEV/Hybrids. Knowledge of whole vehicle engineering knowledge and cross functional experience. Previous experience of problem-solving tools e.g. RootCauseAnalysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Engineering. Desirable skills More ❯
penetration testing. Apply patches and updates to mitigate security threats. Lead response efforts in cyber-attacks or security breaches, including containment and remediation. Perform rootcauseanalysis and recommend mitigation strategies. Collaborate on incident handling, reporting, and documentation. Enforce security policies in line with industry standards and More ❯
smart enhancements. Supporting compliance with SOx, audit and security standards such as ISO27001 and Cyber Essentials. Investigating and resolving incidents, supporting users, and ensuring rootcauseanalysis is actioned. Mentoring junior colleagues and shaping the multi-year IT strategy with your SAP expertise. What were looking for More ❯
focusing on resource management, service level monitoring, and maintaining key performance indicators. Incident Management: Manage both standard and major incidents effectively, ensuring timely communication, rootcauseanalysis, and preventive actions. Leadership and Coaching: Provide feedback and support to team members through performance management practices, fostering skill development More ❯
Market Drayton, Shropshire, West Midlands, United Kingdom
Muller Dairy
Problem Management process tasks in adherence with departmental and company requirements - Support problem management reporting (KPIs and customer SLAs) - Accountable for the delivery of RootCauseAnalysis and problem resolution within given KPI - Create documentation and deliver to SharePoint portal for temporary workarounds - Knowledge and in-depth More ❯
west midlands, midlands, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, rootcauseanalysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, rootcauseanalysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements More ❯
Paragon. Your responsibilities will include: Collaborating with technical and business teams to design effective system solutions Supporting system changes, enhancements, and upgrades Assisting in rootcauseanalysis of recurring issues Ensuring a smooth transition from change to business-as-usual Communicating complex technical concepts to non-technical … only. I look forward to hearing from you. KEY SKILLS: SAP Systems Analyst, Operational Applications, SAP S/4HANA, Change Management, Communication Skills, Technical Analysis, Problem Solving, Stakeholder Engagement More ❯
stafford, midlands, United Kingdom Hybrid / WFH Options
Talent
IT changes and/or release management - Experience in Supporting Service Transition Day to Day Assist in identifying emerging and recurring problems and managing rootcauseanalysis; Assist ITIL Service Lead with the implementation and running of all ITIL processes; Identify ways to utilise Continuous Improvement to … outside the department; Adopt a culture of promoting customer service excellence; Provide timely and accurate management information to senior stakeholders and decision makers; Undertake analysis after release and set the plan for upcoming change Ensure any processes and standards specific to this role are well documented and understood throughout More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Jumar Solutions
and resolve application support tickets, including escalations from second line. Maintain software application and monitoring, identify vulnerabilities, and support critical trading system integration. Deliver rootcauseanalysis and implement preventative solutions. Maintain technical documentation and ensure handover to 1st/2nd line teams. Collaborate across teams and More ❯
Warwickshire, West Midlands, United Kingdom Hybrid / WFH Options
Bis Henderson
planning concepts, including forecasting, safety stock, parameters, master data and technical setup/configuration. Problem-Solving & Detail Orientation: Skilled in identifying data anomalies, performing rootcauseanalysis, and implementing lasting solutions with high attention to detail. Effective Communication & Continuous Improvement: Strong communicator with the ability to train More ❯
stoke-on-trent, midlands, United Kingdom Hybrid / WFH Options
GivEnergy
level We’re looking for a Senior Embedded Firmware Engineer to join our growing R&D Team. The role will involve the understanding and analysis of firmware and algorithm requirements and the latest IoT Security Standards. You will be responsible for the specifications, design, implementation, and testing of hardware … assigned work and provides a factual initial estimate. Executing in a fast-paced delivery mode, focused on delivering tasks to meet product requirements. Performing rootcauseanalysis of assigned software defects and implements solutions. Working independently and also closely with the project team, other teams to engage More ❯
Awareness/Impact Skills/Technologies: Service Now (essential) Live Service Support - triaging and resolving issues on the live service via Service Now Tickets (rootcauseanalysis) (essential) AWS Cloud Certification would be advantageous but not essential ITIL (desirable) Powershell (desirable) Job Scheduler (desirable) Splunk (desirable) Dynatrace More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
N Consulting Limited
Design, implement, and manage scalable infrastructure Monitor and enhance system performance Automate repetitive tasks for efficiency Develop monitoring, alerting, and incident response systems Perform rootcauseanalysis and preventative maintenance Ensure SIEM data sources remain healthy and troubleshoot logging issues More ❯
to clarify documents and resolve issues. Reprioritizes work based on changing requirements in an adaptable and flexible way. Support Quality improvements by contributing to RootCauseAnalysis, Multi-Functional Team meetings, and NCR management. Assist and contribute to internal and customer projects through research, estimates, providing feedback More ❯
as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the incident rootcauseanalysis process and initiating problem management Supports continuous process improvement The Ideal Candidate Essential Skills Be an effective communicator in both … technical and non-technical terms Be an innovative thinker Adept at defining and building system solutions from business requirements Desirable Skills: Strong problem analysis and solving skills Skilled at producing high quality documentation Process orientation - capable of quality process mapping Experience and Education: Educated to degree standard or able More ❯
as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the incident rootcauseanalysis process and initiating problem management Supports continuous process improvement The Ideal Candidate Essential Skills Be an effective communicator in both … technical and non-technical terms Be an innovative thinker Adept at defining and building system solutions from business requirements Desirable Skills: Strong problem analysis and solving skills Skilled at producing high quality documentation Process orientation - capable of quality process mapping Experience and Education: Educated to degree standard or able More ❯
for you! This exciting opportunity will require 30% of travel. How you'll make an impact: Managing Non-conformances (SAP Q Notifications), Customer complaints, RootCauseAnalysis 8D reports and Customer Case handling (within and without warranty) Analysing all failures and concerns on-site, factories and within … Create, maintain and manage Inspection test plans (ITP's), Site acceptance test plans (SAT's) and Factor acceptance test (FAT's) Perform training and analysis on Quality cases and execute internal audits on sites, suppliers and global quality standards assurance (GQSA) Work on and maintain bespoke High Voltage Service More ❯
Shirley, West Midlands, United Kingdom Hybrid / WFH Options
Akkodis
as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the incident rootcauseanalysis process and initiate problem management Support continuous process improvement The Requirements Excellent knowledge of SAP SuccessFactors Be an effective communicator … in both technical and non-technical terms Adept at defining and building system solutions from business requirements Strong problem analysis and solving skills Skilled at producing high quality documentation Process orientation - capable of quality process mapping If you are looking for an exciting new challenge to join a leading More ❯
Solihull, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Akkodis
as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the incident rootcauseanalysis process and initiate problem management Support continuous process improvement The Requirements Excellent knowledge of SAP SuccessFactors Be an effective communicator … in both technical and non-technical terms Adept at defining and building system solutions from business requirements Strong problem analysis and solving skills Skilled at producing high quality documentation Process orientation - capable of quality process mapping If you are looking for an exciting new challenge to join a leading More ❯
Birmingham, West Midlands (County), United Kingdom
Maintech Recruitment
the face of the business, ensuring the equipment's warranty is observed, coaching, training, and developing your clients' maintenance teams, as well as providing rootcauseanalysis to the wider team to help ensure the best quality is upheld at all times. The role of a Field More ❯