1 to 25 of 68 Customer Service Jobs in West Yorkshire

Role Overview We are looking for a Contract Administrator to join our team in Leeds, Seacroft. You will be responsible for providing exceptional customer service, resolving inquiries, and ensuring a positive experience for our customers. As the main point of contact, you will handle queries through various channels such as phone, email, and chat, keeping customer satisfaction … at the core of every decision. Duties and Responsibilities Customer Interaction Engage with customers via phone, email, and chat to address inquiries and provide information about products and services. Greet customers warmly and ascertain the reason for their call or visit. Issue Resolution Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up … to ensure resolution. Investigate and resolve complex customer issues or complaints promptly and efficiently. Sales and Product Advice Provide product and service information and suggest products or services that may be of interest to customers. Upsell and cross-sell products when appropriate. Data Management Maintain accurate customer records by updating information in the CRM system. Process orders More ❯

as our NHS customers. The successful candidate will also assist with IT-related projects when the opportunity arises. The IT Support team are responsible for providing a full support service to the business which includes account management, office 365 suite of apps, on site Windows based servers, printers, photocopiers and networking. When necessary, attending remote sites to provide onsite … support and install hardware. Responsibilities: To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all … the IT Project & Support Team Leader. Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Leader. Maintain reports and logs in line with departmental policy. Obtain More ❯

An excellent opportunity has arisen for an Inbound Customer Support/Helpdesk Advisor within this global outsourcing provider who deliver customer care, sales, technical support, and collections services through a wide network of contact centres. They operate across Europe, North and South America, Asia, and North Africa. In the UK, they are based in the north-east area … of Leeds, West Yorkshire. About the role The primary purpose of the Inbound Customer Support/Helpdesk Advisor is to provide telephone customer service to users of software used within the healthcare sector. This will involve: Correctly identifying if the customer is the authorised caller and apply core categorisation to any of their issues Assisting the … or directing them to the training materials within the software Undertaking real-time account administration via an automated dialler system and bespoke database Responsibilities: Maintain comprehensive notes of all customer discussions within the call log in line with current procedures Resolving issues raised by customers promptly Identify third-party issues e.g. integration issues with the software Handle inbound calls More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that More ❯

Are you passionate about IT and customer service? EVO is looking for an enthusiastic and motivated Service Desk Analyst to join our dynamic IT team. This is a fantastic opportunity to gain exposure to a wide range of IT projects and develop your technical skills in a fast-paced, supportive environment. What You'll Be Doing As … a Service Desk Analyst, you'll be the first point of contact for IT support across the business. Your responsibilities will include: Delivering 1st line technical support for all Group IT systems and services within agreed SLAs. Handling user issues and change requests via phone, email, and other communication channels. Logging incidents, problems, and requests accurately using our service … IT assets and software licenses. Supporting the IT management team with ad hoc requests and tasks. What We're Looking For We're seeking someone who is: Experienced in customer service, ideally within an IT support environment. Familiar with Microsoft Desktop Operating Systems, Office applications, and hardware/peripherals. Knowledgeable in basic networking and phone systems (user/ More ❯

Pension* Close to town centre/bus station/train station Free Car Parking Attendance Bonus Scheme* Sick pay Scheme* 22 days holiday Bank Holidays, increasing with length of service to a max of 30 days *after a qualifying period. As a Cyber Security Engineer, you will join our growing team with its increased focus and business growth in … action on security matters to our clients and internal colleagues as well as working on Cyber Essentials, Cyber Essentials Plus assessments and all other services within our Security portfolio. Customer service is a priority, as such you will enjoy the interaction and building rapport with our existing, varied customer base. What you’ll be doing: Liaising with … customer to understand client requests and how best resolve issues Supporting project implementations from initial customer training through to ongoing support Working on Cyber Essentials & IASME Assured Level 1 assessments Working on Cyber Essentials Plus & IASME Assured Level 2 (Audited) audits Carrying out Internal Vulnerability Scanning (including customising reporting) Carrying out External Penetration Testing (including customising reporting) Using More ❯

run business based in West Yorkshire, specialising in the supply of high-quality hides and leathers to customers across the UK and beyond. With a reputation built on quality, service, and adaptability, we combine the reliability of a trusted wholesaler with the energy and creativity of a close knit team. From supporting independent makers to partnering with global manufacturers … from manual to digital operations, introducing innovative technologies such as WMS, scanning tools, and data dashboards. Innovation & Process Design : Bring fresh ideas to streamline workflows, improve accuracy, and enhance customer satisfaction. Operational Leadership : Oversee daily warehouse functions including goods-in, stock control, picking, packing, dispatch, and returns. Inventory Management : Keep stock systems accurate and up to date, ensuring traceability … warehouse equipment and facilities. Health & Safety : Ensure compliance with statutory and company safety standards, conducting regular risk assessments and embedding best practice. Collaboration : Work closely with sales, purchasing, and customer service to align warehouse operations with broader business goals. Person Specification Essential Degree in Business, Logistics, Supply Chain Management, or a related discipline (or equivalent practical experience). More ❯

Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company's products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry. £28,000 - £34,000 North Leeds/Hybrid Client Details This opportunity is with a medium-sized organisation within the retail industry … known for its strong emphasis on customer satisfaction and innovative product offerings. The company operates in a fast-paced environment, offering opportunities for professional development within its Leeds-based customer service department. Description Provide technical support to customers via phone, email, and other communication channels. Troubleshoot and resolve product-related issues efficiently and effectively. Maintain detailed records … of customer interactions and solutions provided. Collaborate with internal teams to escalate and resolve complex technical problems. Offer guidance to customers on product usage and features. Contribute to the creation of support documentation and FAQs. Participate in training sessions to stay updated on new products and technologies. Ensure customer satisfaction by delivering timely and professional support. Profile A More ❯

with procurement and asset tracking. Support onboarding and offboarding processes by coordinating IT access, hardware, and software setup. Manage and update ITOA department records, including software licenses, contracts, and service agreements. Process invoices and purchase orders related to ITOA purchases. Liaise with vendors and service providers as needed. Ensure compliance with company policies and IT security procedures. Location … Runcorn Your Experience And Qualifications Do You Have: Previous experience as an administrative assistant, preferably in an IT or technical environment. A qualification(s) within Business Administration, IT or Customer Service would be advantageous. Proficiency with office software (M365) and a basic understanding of IT terminology and processes. Experience with asset management or procurement systems. Are You: Well … your approach to problem-solving. Able to handle confidential information with discretion. Comfortable working independently and as part of a technical team. Prioristing professionalism and placing upmost importance on customer service delievery. Able to work in a fast-paced environment and handle multiple tasks simultaneously. If so, we'd value hearing from you! Enjoy A More Rewarding Choice More ❯

an excellent opportunity for a motivated individual to join as a Level 3 IT Apprentice based in Leeds. This role provides hands-on experience supporting IT systems, assisting with customer service, and developing key technical skills in a real-world environment. The successful candidate will be part of a dedicated team, working on tasks such as troubleshooting, maintaining … gain Microsoft accreditations, with bonus incentives for additional qualifications. We are looking for someone with a strong passion for technology, good communication skills, and a desire to deliver excellent customer service. This apprenticeship is an ideal starting point for anyone eager to build a rewarding career in IT, with clear progression pathways available. In this role, youll work towards … to follow instructions and work both independently and as part of a team Strong problem-solving skills Minimum Grade 4 Maths and 5 English A desire to deliver excellent customer service and support Good verbal and written communication skills Salary, Hours?&?Benefits: Monday - Friday 9:00 AM - 5:30 PM (37.5 hours pw) £15,000 - £17,000 Per More ❯

Field Service Engineer, Imaging Systems ***Excellent opportunities for experienced Service Engineers from a range of electronics or electro-mechanical system backgrounds to join a market leading manufacturer of imaging systems *** Basic Salary £45,000 to £50,000 Company Car On Call Allowance Overtime Full Product Training Pension Healthcare Phone, Laptop Holidays The Role – Field Service Engineer, Imaging … Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for the service, installation and breakdown repair of a wide range of sophisticated imaging systems. Your Background – Field Service Engineer, Imaging Systems To succeed in this exciting role you will have the following skills or epxerience: A competent background … in a service or maintenance engineering capacity gained within any high value capital equipment environment Applications are encouraged from engineers with a broad range of backgrounds, including: - imaging/printing/pre-press - semi-conductor - manufacturing - maintenance/PLC - electronics/electro-mechanical - laboratory, medical, pharmaceutical, - ex forces engineers (medical and dental, weapons systems, radar, REME electronics) A qualification More ❯

Customer Success Manager page is loaded Customer Success Managerlocations: Leeds, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk … decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Customer Success Manager to join our growing Accounts Development team. Be part of something big . If you are a talented, ambitious, hands on team player with a passion for … sales and customer service then keep reading!The Growth Engine is a high energy direct sales function within TU which brings exciting opportunities for the right individuals to really make their mark. This department is a busy hub of activity which provides fantastic opportunities for its team members and best in class service for our clients. We More ❯

Posted 4 Days Agotime left to apply: End Date: September 26, 2025 (13 days left to apply)job requisition id: JR0267 Externally, this role could also be known as: Customer Services Manager, Contact Centre Manager, Digital Contact Centre Manager Key Accountabilities Lead and motivate your team on a day-to-day basis to do the right thing for customers … team members who will be supporting customers through telephony, as well as at times via Digital Messaging and Social Media. Remote management experience is desirable Accountable for delivering against Service Levels and other Key Performance Indicators including but not exclusive to: o Voice of the Customer targets & CSAT measures o Service SLAs (% calls answered, abandonment rate, response … help your team to translate technology terms into everyday language and provide support to our less Digitally savvy customers Be passionate about continuous improvement, identifying opportunities to improve the customer experience and playing an active role in our Customer Issue Resolution Programme. (CIRP/EIRP) Identify opportunities to improve customer engagement through the deployment of relevant support More ❯

times pensionable salary. A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more! Location :?We currently have a vacancy for a Network Operation Technician to join Customer Field Services department to … Huddersfield and Wakefield. Applicants should live within a reasonable commuting distance from our Lower Brighouse wastewater?site and be a part of helping Yorkshire Water to provide the best service to our customers.? Could this be you? Work type: ?The permanent opportunity is working rotational 40-hour work patterns on a 4 on 4 off basis (No standby included … wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators. Where you fit in! As our?Network Operation Technician,?you More ❯

times pensionable salary. A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more! Location :?We currently have vacancies for Network Operation Technicians within our Pollutions team to join our Customer Field … will need to be approximately 30 to 40 minutes away from our Esholt wastewater?site where you will be a part of helping Yorkshire Water to provide the best service to our customers.? Could this be you? Work type:? The permanent opportunities are working 37-hour work patterns Monday to Friday and will include standby , which may include late … wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators. Where you fit in! As our? Network Operation Technician ,?you More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance to customers. … KEY RESPONSIBILITIES AND TASKS Duties will include, but are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is managed in a timely … and efficient manner. Information gathering, qualification and prioritisation of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance to customers. … KEY RESPONSIBILITIES AND TASKS Duties will include, but are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is managed in a timely … and efficient manner. Information gathering, qualification and prioritisation of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for More ❯

Ltd PTSG Ltd is a market leader in specialist services to the construction and FM sectors, delivering safety, compliance, and maintenance solutions nationwide. With a strong commitment to innovation, customer care, and operational excellence, we are expanding our IT Service Desk team to support our continued growth. We have a 6 month fixed term contract opportunity, with the … possibility of a longer term position in the future. As Service Desk Analyst you will be the first point of contact for IT-related incidents and service requests across PTSG Ltd. This role is key to ensuring colleagues receive professional, efficient, and customer-focused IT support that enables them to work effectively. This is a full time … in accordance with company policies. Support Microsoft 365 applications, collaboration tools, and business-specific systems. Maintain accurate documentation of incidents, resolutions, and processes in the knowledge base. Deliver excellent customer service by communicating clearly, professionally, and empathetically with end users. Contribute to continuous improvement initiatives within the Service Desk function. Assist with IT onboarding and offboarding for More ❯

Bradford Royal Infirmary & St Lukes Hospitals, whilst also covering our community hospitals. The Trusts estate consists of approximately 4000 desktop PC's, plus associated wired and wireless devices. The Service Desk deals with approx 50000 calls per year, taking requests mainly by telephone but also by self-service and email. The Service Desk currently solves around … 3. Use the knowledge base to resolve incidents 4. Identify gaps in the knowledge base and liaise with the team leader to add scripts 5. Cover for the IT Service Desk during periods of annual and sick leave 6. Meet end user expectations in relation to fix and quality measures 7. Ensure allocated faults are updated and liaise with … abreast of new technology and to develop the technical skills required to progress as technology advances Person Specification Qualifications Essential GCSE Math's and English (A-C) or equivalent. Customer service trained or equivalent experience Higher National Certificate/Diploma or equivalent or relevant experience Desirable ITIL Foundation Experience Essential Minimum of 18 months working in an IT More ❯

Pension* Close to town centre/bus station/train station Free Car Parking Attendance Bonus Scheme* Sick pay Scheme* 22 days holiday Bank Holidays, increasing with length of service to a max of 30 days *after a qualifying period. About the Role: On a day-to-day basis, you will be involved in the investigation and resolution of … customer and internal support requests. In doing this, you will be responsible for providing a high-quality level of service to both internal and external customers alike and be able to identify and solve issues alongside the existing Technical Services team, who themselves specialise in the support & maintenance of our clients. You must have excellent communication skills and … and organisational skills Always maintaining client confidentiality and security Ability to follow strict process and procedures Desirable – knowledge of the Cyber Essentials scheme Personal qualities: Organised, Reliable and trustworthy Customer Service Driven Good problem-solving skills Good timekeeping Attention to detail Ability to work individually and as part of a team Strong interpersonal and communication skills key An More ❯

issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE More ❯

Manage the timely resolution of open calls and call actions across all internal customers Proactively manage problem calls through to completion in a timely basis Ensure agreed IT resolution Service Levels are met Windows 10, Office 365, Active Directory, Azure platforms, Microsoft packages Deliver exceptional customer service and demonstrate the ability and desire to go ‘above and More ❯

projects will give you the chance to get hands-on with Entra ID. The role would suit an IT enthusiast who enjoys solving problems, delivering results and providing excellent customer service. An MSP background would be a strong advantage as it gives you exposure to different systems, but it is not essential. Key Tasks Take ownership of 2nd Line … Line ready to step up Solid knowledge of Microsoft 365, Azure, Intune and Active Directory Entra ID experience advantageous but not essential Proactive approach with strong troubleshooting skills Excellent customer service mindset, treating internal teams as customers MSP experience advantageous Apple and Mac support is a bonus but not essential This is a great opportunity to join an More ❯

times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Buttershaw/Hybrid Working ( 1-2 days in the office a week Bradford) There will be occasional travel … We have an exciting opportunity for a Maintenance Analyst to join the TEC team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 … the changing expectations of customers and regulators. Are you passionate about delivering exceptional IT support and making a real difference to frontline teams? Were looking for a proactive and customer-focused TEC Support Specialist to provide remote and on-site technical assistance to our Above Ground Maintenance (AGM) and Below Ground Maintenance (BGM) colleagues and support partners. In this More ❯