1 to 25 of 34 Customer Service Jobs in West Yorkshire

title Customer Help Desk Expert Function Customer Help Desk Location Ripponden Reports to Customer Help Desk Team Leader Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools … make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to support ...

enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working … . We also provide hybrid working which gives you the best of both worlds. You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for: Active listening : Effective communication Customer-centric mindset Empathy and support Resilience ...

data security, and emerging technologies. If you're someone who enjoys helping people, has a natural interest in technology, and thrives in a busy, customer-focused environment, then apply below! Why This Role? Hourly Rate- £ 13.45, PAYE, paid weekly Location: Wakefield WF1 2UF (on site full-time) Start date … partner. Where Shifts Work for You Monday- Friday, 9am-5pm/8am- 4pm Why Your Skills Matter In this role we are looking for: Customer Service & Communication- Ability to speak clearly and professionally with users, showing empathy and patience while resolving issues over the phone. Call Handling & Ticket ...

with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements. Key Responsibilities Managing and resolving support tickets escalated from the 1st Line team Troubleshooting network issues … progressed and resolved within SLA Keeping customers updated via phone, email, and ticketing systems Configuring and supporting network equipment (routers, switches, WAPs) Supporting customer installations and project work Escalating complex issues to senior engineers where necessary Maintaining accurate records within internal systems Requirements Previous experience ...

summary Digital Operations & Service Management sits within the Technology, Digital and Data Directorate of the new NHS England, which has brought together Health Education England, NHS Digital, NHS England and NHS Improvement into one single organisation. The Technology, Digital and Data Directorate vision is to deliver the best care … rapidly adopting effective technologies, building on insights from data and cutting-edge research, and by transforming the way that care is delivered. Digital Operations & Service Management operates and manages business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure the highest ...

carrying out basic hardware and operational tasks on behalf of customers. Working under supervision and reporting into the Remote Hands Manager, this role supports service delivery through predefined activities such as equipment checks, cable patching and device handling while adhering to operational processes and customer instructions. This … tasks such as power cycling, resetting equipment and visual inspections Handle media including inserting/removing tapes or removable storage Execute tasks based on customer instructions Follow documented procedures and work instructions Assist with rack audits and documentation Assist with receiving and moving equipment Assist with asset tracking ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

this opportunity! Not a Graduate? No problem, we are looking for people to join our team with experience working in Sales, Retail, Hospitality, Customer Services, Events, Marketing, Recruitment or similar areas – that would love to start a career in recruitment. Working in recruitment isn’t for the faint-hearted … driven to succeed in your career. It’s a great sector to get into if you want exposure to sales, marketing, and events, customer service and so many other industries, as it’s such a multifaceted role where no day is the same! You will start to build ...

only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team. Working from home - you will travel to customer sites across the Leeds and surrounding areas Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues … problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required To deal with general support To be involved with pre-sales technicalities ...

implement practical AI solutions using LLMs such as OpenAI, Claude/Anthropic and other emerging technologies. - Identify opportunities to automate manual processes across sales, customer service, operations, finance and reporting. - Build connected workflows between SaaS platforms using APIs and automation tooling. - Improve business intelligence, reporting and data accessibility … leadership level. - A builder mentality - someone who enjoys experimenting, shipping solutions and delivering outcomes. - Exposure to platforms such as Magento, Shopify, GA4, CRM, ERP, customer service platforms or marketplace technology would be advantageous. Why join? This is a rare opportunity to join an organisation where ...

ensure smooth operations across multiple sales channels, manage a network of freelance creatives, and play a key role in maintaining account health, customer satisfaction and operational excellence. This is a hands-on role ideal for someone who enjoys problem solving, thrives in a fast-paced e-commerce environment … banners and promotional content. Manage product bundles and order-related issues. Oversee Amazon Multi-Channel Fulfilment (MCF) integrations and investigate failed or delayed orders. Customer Service Respond to customer enquiries across all channels within agreed service levels. Ensure GDPR compliance at all times. Freelancer & Project Management ...

tasks * Ensure all system monitoring alerts are processed in a timely manner * Ensure all Incidents and changes are dealt with appropriately * Provide a professional service at all times * Ensure that all customer problems are resolved to a satisfactory conclusion * Ensure all Incident … work under pressure whilst demonstrating a positive approach to work * Excellent communication skills (verbal, written and listening) including an excellent telephone manner and strong customer service skills * Logical approach to troubleshooting, diagnosing and resolving problems * Experience of incident management on an ITSM system * Understanding of the creation ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office … Developer Services Trainer to join the Developer Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire ...

deliver outstanding first-class support Being the go-to escalation point for complex technical issues Setting the standard for response times, ticket quality, and customer satisfaction Coaching and developing your team through regular 1-to-1s and performance reviews Keeping a close eye on SLAs and KPIs - and knowing … stays calm under pressure and leads by example Strong communication skills - with both your team and end users A genuine passion for great customer service and continuous improvement Nice to have Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk) Relevant certifications (CompTIA, Microsoft ...

stakeholders across Sales, Operations, Finance, and IT, you will translate business challenges into innovative, data-driven solutions that deliver measurable improvements in efficiency and customer service.You will be responsible for developing dashboards, reports, and analytics that provide actionable insights, while leveraging modern AI technologies to streamline processes and support ...

services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains … operations team working with daily with customers. Role overview In-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations. Managing overdue accounts internally to safeguard cash flow. Specialists are responsible ...

career in technology, supported by a structured training programme and a collaborative team environment. What you will be doing Providing 2nd line support for customer incidents using Jira Investigating and resolving technical issues using logs, SQL, and diagnostic tools Working closely with Product, Development, and third-party partners Replicating … What we are looking for We are looking for someone who is curious, collaborative, and motivated to learn. You will bring: Strong communication and customer service skills A basic understanding of IT systems or software An interest in SQL or programming A proactive mindset and willingness to take ...

role. The following information aims to provide potential candidates with a better understanding of the requirements for this role. Are you data-driven and customer-centric? Do you enjoy building solid relationships resulting in revenue and growth? About our Team LexisNexis Legal & Professional, which serves customers in more than … creators for each individual legal use case. About the Role As a Client Manager, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management. Responsibilities Responsible for managing ...

roofing and insulation sector. This is an excellent opportunity for a proactive sales professional with experience in specification or technical sales to build strong customer relationships, develop new business opportunities and drive sustainable sales growth across an established territory. Working autonomously while collaborating closely with internal teams … Tier 3 contractors and customers. Manage and maintain a healthy project pipeline in collaboration with the Sales Support team. Accurately update and manage customer information using the CRM system. Produce regular activity and market feedback reports. Attend sales meetings and contribute to business development initiatives. Represent our client professionally ...

Service Engineer Location: Mobile - North East England (covering Newcastle to Leicester, with a base in the Pontefract area) Salary: £40-45k DoE Contract: Permanent, Full-time (35 hours per week, nine-day fortnight) About the Role We're looking for an experienced IT Service Engineer to join … technical issues, managing hardware fulfilment, and ensuring users receive an excellent IT support service. You'll also play a key role in: Resolving escalated Service Desk tickets. Deploying IT services to new and existing sites. Supporting hardware installations, upgrades and replacements. Assisting with site decommissioning projects. Delivering support ...

installation, maintenance, and repair of CCTV and security systems. Learn how to configure, test, and troubleshoot security equipment and software. Support experienced engineers on customer sites. Follow health and safety procedures at all times. Deliver excellent customer service during installations, maintenance visits, and call-outs. Ensure work ...

Line IT Support Technician Location: Ilkley Salary: £30,000 - £36,500 per annum Type: Full-Time Overview Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire. They pride themselves on delivering reliable, secure IT services and building … strong client relationships through excellent customer service click apply for full job details ...

Line IT Support Technician Location: Ilkley Salary: £30,000 - £36,500 per annum Type: Full-Time Overview Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire. They pride themselves on delivering reliable, secure IT services and building … strong client relationships through excellent customer service. This is an excellent opportunity for a skilled IT professional to join a supportive and collaborative team. The role is primarily 2nd-line support, with responsibility for escalated tickets, advanced troubleshooting, and project assistance. Flexibility is important, as the successful candidate will ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office … Lead Business Analyst to join the Project team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: West Yorkshire/Hybrid Working (1-2 days in the office a week. … Lead Business Analyst - Water to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire ...