1 to 25 of 41 Customer Service Jobs in West Yorkshire

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive) of problems throughout the information … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution, working with ...

Help Desk Manager Leeds £40,000-£45,000+Benefits My client is a Managed Service Provider. They provide IT support services and consultancy to clients across the North of England . The Role: The Help Desk Manager is responsible for managing the activities and responsibilities of the service desk … team. As a part of this management, the Help Desk Manager is also responsible for providing assistance to the team and ensuring service and support is provided to customers at agreed levels. Essential Duties and Responsibilities: Manage the service desk team's daily activities Function as the customer ...

Position: Salesforce Technical Architect - Service Cloud & Agentforce Employment Type: Contract Start: ASAP(August/September 2026) Duration: 12 Months Location: West Yorkshire, UK – Hybrid (1–3 days per week onsite, with the remainder working remotely) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation … largest organisations. The business delivers complex technology transformation programmes that require innovation, collaboration and thought leadership. Role – We are seeking an experienced Salesforce Service Cloud & Agentforce Technical Architect to lead the technical architecture for a major enterprise customer service transformation programme . This senior, hands‐on role ...

+ excellent benefits Technical Sales & Support Engineer German Speaking Are you a German-speaking engineer with a passion for customer interaction and technical problem-solving? Do you enjoy combining your engineering knowledge with commercial support in a customer-facing role? We're recruiting on behalf of a leading … solution delivery while building strong long-term relationships. Key responsibilities include: Providing technical sales and engineering support to new and existing customers. Understanding customer requirements and recommending suitable engineering solutions. Responding to technical enquiries via telephone and email. Creating and interpreting engineering drawings using SolidWorks or similar CAD software. ...

need to be local to Wakefield/Leeds area due to the commute to our office space (The Nostell Estate, WF4 1AB). As Service Desk Manager, you will be responsible for the day-to-day management and performance of our service desk , ensuring customers receive a consistently … complex technical issues and ensuring tickets are managed effectively from initial logging through to resolution. Youll also play a key role in improving our service desk processes, documentation, customer experience and overall service delivery. This is a hands-on management role within a fast-paced MSP environment ...

Service Desk Manager - MSP £50,000 - £60,000 | Leeds City Centre | Hybrid (3 days office/2 days home) We're recruiting for a fantastic, growing UK IT Managed Services Provider (MSP) looking for an experienced Service Desk Manager to take ownership of a busy Service Desk … operation, lead a team of engineers and drive service performance, customer satisfaction and continuous improvement. This is a hands-on leadership role requiring someone who can bring structure, accountability and high standards to a fast-paced MSP environment. The Role Lead, manage and develop a team ...

include: Monitoring and supporting customers through a ticketing system, including escalating issues to senior team members where appropriate. Configuring hardware and software to meet customer requirements. Diagnosing and troubleshooting monitor, computer and network issues. Supporting customers with IT queries and technical problems. Setting up and maintaining security policies, including … from: Dedicated mentoring and support from experienced IT professionals. Hands-on experience in a real IT support environment. Opportunities to develop your technical and customer service skills. Progression opportunities as you develop your knowledge and experience. Salary reviews. The opportunity to build a long-term career in IT. ...

About the Role The IT Infrastructure Support Engineer Tier 1 & 2 provides technical support across the EMEA North Cluster, covering Service Desk, Site Support and Infrastructure Run activities. The role combines first-line user support with second-line technical and infrastructure support, ensuring incidents and service requests … agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support and Network Run activities. Provide Tier 1 and Tier 2 support, covering both user-focused and infrastructure-focused issues. Ensure incidents ...

expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role. The role Overview As IT Service Desk Manager, you will be responsible for the leadership, performance and continuous improvement of the first/second line Service Desk team, ensuring colleagues … problem solving and prioritising work based on business impact and urgency. This role combines hands–on team leadership with operational delivery, ensuring the Service Desk consistently meets agreed KPIs and SLAs. You will be responsible for developing a motivated, skilled and customer-focused team, embedding best–practice ticket ...

staff and students across the school and wider Trust environment, and help build, image and deploy Windows devices across our sites. Role Key Responsibilities: Service Desk & User Support Act as the first point of contact for IT support requests via phone, email, walk-up queries and the Trust … service desk platform Log, categorise, prioritise and maintain incidents and service requests accurately within the IT service desk system Provide first-line troubleshooting for common hardware, software, printing, Microsoft 365, Windows, Chromebook and network connectivity issues Support user account and access requests, including password resets, account unlocks ...

Liberty Global Shared Services Centre. Sitting within the Enterprise Systems HCM Team, you will work with the HR Support Manager in managing incidents, defining customer requirements and you will ensure the change governance process is followed for any system or process activity. This will be a wide-ranging role … Liberty Global Shared Services Centre. You will be involved in providing 2nd line support for Oracle Fusion. You must be experienced in conforming to Service Level and Support Agreements, Audit, Security and Compliance standards, and maximising customer satisfaction. The role includes occasional travel to UK locations. What will ...

business helping organisations strengthen their cyber security awareness through smart technology, training and analytics. You’ll play a key role in delivering a brilliant customer experience, solving technical issues and supporting a product used by a rapidly growing customer base. A note to applicants, they are also open … across phone and email. Diagnose and resolve technical queries quickly, with a strong focus on achieving high first-line resolution rates. Take ownership of customer issues from initial contact through to resolution, ensuring communication stays clear throughout. Work closely with the Product team when more complex technical problems need ...

their best work. If you're looking for a role where your contribution matters, we'd love to hear from you. Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether … providing technical expertise, service management or operational support, you'll play an important role in helping our customers succeed. Together, we turn ambition into achievement. What will you be doing: Onsite Support Analyst Delivering and collecting IT devices across multiple onsite locations Preparing devices for deployment, including completing builds ...

Title: Engineer Department: Implementations We’re looking for a hands-on, customer-focused Engineer to join our growing Implementations team. If you enjoy travelling, solving technical challenges, working directly with customers and being part of a fast-moving tech company, this could be the perfect role for you. … site, no two days are ever the same. You’ll be part of a supportive, energetic team that takes pride in delivering exceptional customer experiences from installation through to go-live. This is a fantastic opportunity for someone who enjoys a mix of technical work, problem-solving, and customer ...

completion of six-month probation, plus bonus and incentives Contract: Full-time, permanent Hours: Monday to Friday, 8:30am-5:00pm, with flexibility around service schedules Benefits: Company car with personal use, fuel card, manufacturer training and additional Christmas leave The Opportunity Are you an experienced photocopier engineer looking … growing business where your technical expertise is valued? We're working with an established managed print and document solutions provider looking to expand its service team following continued business growth. You'll join an experienced, supportive team, with the independence to manage your service calls and build relationships ...

Registration Agent Rate: £110 per day Outside IR35 | NHS Contract Immediate start preferred Remote/hybrid working options available subject to service requirements Looking for your next NHS contract opportunity? We're supporting an NHS organisation seeking a proactive and customer-focused Registration Agent to join their digital … services team. This is an excellent opportunity for someone with NHS, IT support, Service Desk or Registration Authority experience who enjoys helping users, resolving technical issues and supporting secure access to critical healthcare systems. The Role You'll provide day-to-day support for registration and access management services ...

office per month Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference … financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms ...

friendly & inclusive team that is passionate about driving things forward, and you enjoy working on a mix of BAU (business as usual) and service improvement initiatives, we may just have the role for you! We are thrilled to announce an incredible fixed term contract opportunity for a Network Engineer … office in Bradford. Fixed Term Contract – 12 months About the role As Network Engineer, you’ll provide daily support of incidents, change requests and service improvements within the Network Service Data Team. You’ll - Be responsible for the installation, configuration and support of Production, Non-Production and Disaster ...

configure solutions following the Asda Security policies. Manage your day-to-day workload to ensure tasks are completed within set timescales. Core Skillsets Good customer service skills. Good communication skills. Ability to deliver to tight deadlines. Ability to work well under pressure. Capable of managing own workload with ...

Focus on SAP seeks a Salesforce Service Cloud & Agentforce Technical Architect to lead the target-state architecture for a major enterprise customer service transformation. You will own end-to-end architecture across Service Cloud, Agentforce, integrations, security and deployments, ensuring scalable and compliant solutions. The role ...

Provide Administration Support to QA Manager, to help Managers & Staff Deliver Business Success in line with Best Practice. To provide a Full Scanning & Photocopying Service as part of the Quality Systems Team. Key Responsibilities of the Quality Assurance Assistant role will involve: Quality Assurance: Completing QA Pass Sheets/… through Manufacture (ie Scratch Malachite, Sellotape, Print Quality etc) Overseeing Colour Standards including Creating New Standards, Removing Old Standards from System, Sending Standards to Customer for Approval, Allocating Standards. Attending Quality Meetings. Assisting with Research & Development Product Testing if required/Assisting with Trials. Handle Customer & Internal Complaints ...

This is an exciting opportunity to join a growing IT services provider and develop skills across IT support, networking, infrastructure, cabling, wireless technologies, and customer-facing technical services. You'll work alongside experienced engineers on real client projects while developing the knowledge and practical experience needed for a long … technology, and like solving problems, this apprenticeship offers a clear progression route into roles such as IT Engineer, Network Engineer, Infrastructure Engineer, or Field Service Technician . Your Career Journey Stage 1: IT Support & Infrastructure Apprentice You'll gain hands-on experience supporting a wide range ...

analysis, policy and decision making by the Bank’s Committees, UK government departments and international organisation. The Data Collection Hub is the central support service for the Bank’s new data collections, and is part of the Data & Analytics Transformation Directorate. It is the front door for business areas … producing business data requirements that have supported or enabled decision‐making. Excellent collaboration skills with the ability to build personal relationships, together with strong customer management skills, given the need to work closely with internal teams across the Bank (particularly other DAT teams and Technology). Ability to communicate ...

support calls. What we're looking for: Experience supporting CCTV systems (Hikvision preferred) Knowledge of alarm and security systems Previous technical support, helpdesk or service desk experience Strong troubleshooting and customer service skills What's on offer: £14.00 - £17.00 per hour Temp-to-perm opportunity Monday ...

This is an exciting opportunity to join a growing IT services provider and develop skills across IT support, networking, infrastructure, cabling, wireless technologies, and customer-facing technical services. You'll work alongside experienced engineers on real client projects while developing the knowledge and practical experience needed for a long … technology, and like solving problems, this apprenticeship offers a clear progression route into roles such as IT Engineer, Network Engineer, Infrastructure Engineer, or Field Service Technician . Your Career Journey Stage 1: IT Support & Infrastructure Apprentice You'll gain hands-on experience supporting a wide range ...