1 to 25 of 49 Customer Service Jobs in West Yorkshire

quality patient care and effective organisational operations across multiple locations. Main duties of the job The role combines hands on technical troubleshooting with excellent customer service for staff across the Hospice and retail sites, contributing directly to safe patient care and income generation through reliable IT services. Deliver … line support for hardware, software, network and clinical systems issues, providing technical advice to users while working closely with colleagues to maintain agreed service levels. You will implement and support the delivery of IT projects as agreed and required by the business. The role will also have responsibility ...

Were looking for an IT Service Assurance Manager to join our Technology team. This is a key operational leadership role responsible for driving service quality, continuity, transition of service and continuous improvement across IT Service Operations. Youll lead operational and transitional practices, oversee service performance … analytics, and help strengthen service performance and operational resilience across the organisation. What youll be doing Lead quality measures, service improvement and reporting, across Major Incident and Problem Management practices Drive service level performance, reporting and continuous improvement activities Play a key role in the development ...

Overview The Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers, and internal stakeholders. What You’ll Do Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries … software-related issues, are addressed in a timely and effective manner, developing expertise in the Product area you support. Uphold high customer service standards by ensuring that each interaction is customer-centric, empathetic and aims to exceed customer expectations by striving to provide a positive ...

Service Desk Analyst - Leeds (100% onsite, 5 days a week) - £25,000 – £35,000 + up to 20% bonus The Opportunity We’re looking for an enthusiastic and driven Service Desk Analyst to join a fast-paced IT support team based in Leeds. This is a fantastic opportunity … Doing Providing 1st and 2nd line support to end users across the business Handling 20–40 tickets per day in a busy service desk environment Troubleshooting issues across hardware, software, and network access Supporting users with: Windows and Mac OS Office 365 Active Directory VPN connectivity Mobile devices Managing ...

Yorkshire, WF16 0LS £26,000 to £31,000 per annum, depending on experience Full-time | Permanent ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team. This is a varied 1st/2nd line role supporting a diverse client … base across Yorkshire, both remotely and onsite where required. You’ll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting. Previous MSP experience would be beneficial, but strong customer-facing IT support experience ...

work within the Helpdesk function. This key recruit has overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey, and implementing positive change. This is an excellent opportunity to join a superb customer centric business … company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and make recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support ...

experienced IT Contracts and Vendor Manager to join our Technology team. This is a key role responsible for managing supplier performance, contract governance and service quality across our IT supplier landscape. Youll work closely with internal teams and external partners to ensure services remain reliable, secure and deliver value … organisation. Youll play an important Service delivery manager role in driving operational stability, managing supplier relationships and supporting continuous improvement across a broad range of technology services. What youll be doing Manage operational relationships with IT suppliers and service partners at various aspects of the service life ...

Customer Support Representative Leeds Onsite The Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers, and internal stakeholders. What You’ll Do Efficiently handle high volume inbound customer support queries via live phone and/… support inquiries and software-related issues, are addressed in a timely and effective manner, developing expertise in the Product area you support. Uphold high customer service standards by ensuring that each interaction is customer-centric, empathetic and aims to exceed customer expectations by striving to provide ...

stability, performance and resilience of our enterprise applications used across our Housing and Care organisation. Youll lead the Applications Support team, overseeing operational support, service quality and continuous improvement across a broad application landscape, containing everything from HR, finance, care, housing and service management platforms. As part … Service Operations and working closely with Engineering, Change Delivery teams and third-party suppliers, youll help ensure our application services remain available, reliable, secure, and fit for the future. What youll be doing Lead and develop the Applications Support team, through strong people- centred values and behaviours and wide ...

construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills … existing customers by offering market leading products and solutions, working collaboratively with all MGF divisions to ensure that business is maximised, and that customer service levels, and performance standards are met. Your responsibilities will include: Establish and grow the SSS business in Yorkshire, in line with the business ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

this opportunity! Not a Graduate? No problem, we are looking for people to join our team with experience working in Sales, Retail, Hospitality, Customer Services, Events, Marketing, Recruitment or similar areas – that would love to start a career in recruitment. Working in recruitment isn’t for the faint-hearted … driven to succeed in your career. It’s a great sector to get into if you want exposure to sales, marketing, and events, customer service and so many other industries, as it’s such a multifaceted role where no day is the same! You will start to build ...

Consultant to support schools across Leeds and surrounding areas. This is a great opportunity for a hands-on IT professional with strong technical and customer service skills who enjoys working across multiple sites in a fast-paced environment. Key Responsibilities Provide onsite and remote IT support to schools … backups, and security systems Manage Microsoft technologies including Active Directory, DNS, and Group Policy Build strong relationships with school staff and provide excellent customer service About You Previous IT support experience essential Ideally experience supporting schools or education environments Strong knowledge of Windows environments and networking Organised, proactive ...

processes Creating content calendars and scheduling posts Monitoring and evaluating the outcome of campaigns (creating reports for clients) Email marketing and creating contact lists Customer service communications on a wide range of platforms Eventually assisting in training activities Networking with stakeholders (inclusive of the local council, schools, colleges … other 3rd party bodies) Customer service and sales Engaging in networking activities Working on improving SEO presence with the use of a range of tools Monitoring of website user activity and implementing techniques to improve the user experience Keeping up to date with your skills, ensuring currency These ...

mission is simple: to design and deliver high‐performance, integrated ERP solutions that help our customers source effectively, stock efficiently, sell profitably and service competitively. We’re looking for a motivated and customer‐focused Internal Sales Executive to join our growing sales team. This role is ideal … will support both new business and account management activities by identifying opportunities, engaging prospects, and helping drive adoption of our payment solutions within existing customer accounts. This is an individual contributor role with strong support from senior sales, account management, and customer success teams. *Open to candidates located ...

Technical Support and Spares Manager Department: Installation, Service & Spares Reports to: Operations Manager Location: Leeds Salary: £28,000 – £32,000 (depending on experience) Working Hours: Monday to Friday, 08:00 – 16:30 About the Role I am seeking a highly organised and proactive Technical Support and Spares Manager … join My Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service. You will act as a key link between customers, engineers, and suppliers—supporting ...

currently recruiting an experienced 2nd Line Support Engineer to join their established and growing technical support team. This is an excellent opportunity for a customer focused IT professional who enjoys problem solving across a broad range of technologies, and playing a key role in delivering reliable … services. Install, configure, and support desktops, laptops, mobile devices, operating systems, and business applications. Support user onboarding, account setup, permissions, and email configuration for customer environments. Monitor alerts, manage tickets, document resolutions clearly, and escalate more complex incidents where appropriate. Assist with patching, endpoint protection, cyber security best practice ...

growing team. Be part of something big If you are a talented, ambitious, hands on team player with a passion for sales and customer service then keep reading! The Growth Engine is a high energy direct sales function within TU which brings exciting opportunities for the right individuals … really make their mark. This department is a busy hub of activity which provides fantastic opportunities for its team members and best in class service for our clients. We are looking to add to our resilient, driven and highly enthusiastic team of professionals and you will join ...

/fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition ...

Service Manager - ERP Transformation Sector: Local Government Location: Bradford, onsite 2/3 days a week Duration: 3 month contract Rate: Up to £550 per day As SAP Service Manager, you will oversee the day-to-day operation, performance, and development of the organisation's SAP estate. … will lead a dedicated SAP support team, manage service delivery, ensure system stability, and maintain strong relationships with stakeholders and suppliers. You will also play a key part in an upcoming ERP transformation programme-supporting the planning, transition, and implementation of a new enterprise platform. This role combines operational ...

Fire & Security Service Engineer Location: Huddersfield Salary & Package £30,(Apply online only) £38,(Apply online only) DOE plus overtime, bonus, and standby payments Are you an experienced Fire & Security Engineer looking for a company that values its engineers, offers strong earning potential, and supports long-term career development … looking for a skilled and motivated Fire & Security Service Engineer to join our growing team across Huddersfield and surrounding areas. You will be responsible for servicing, maintaining, fault-finding, and repairing a range of fire and security systems across commercial sites. The Role Service, maintenance, and fault diagnosis ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £26k basic salary ...

feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching … learning environments. You’ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You’ll act as the key link between schools and the wider company, keeping everyone connected ...