7 of 7 Service Delivery Jobs in Wiltshire

manage the New Business Lead, Customer Success Manager, and Existing Inbound Sales Lead. Reporting directly to the EVP, you will take ownership of revenue delivery, sales strategy execution, KPI performance, and team development. This is a hybrid role based near Swindon, with on-site presence to be agreed. Occasional … performance, collaborative culture Demonstrate strong understanding of new business, upsell, and cross-sell sales cycles Ensure alignment across sales targets, customer experience, and operational delivery Maintain a strong focus on customer retention across a base of more than 1,000 customers Collaborate closely with the Professional Services Lead ...

join a well-established professional services company going through a period of change and transformation. Two new positions have been created to join their service desk team on a permanent basis based out of Salisbury (hybrid). We have successfully filled one of those positions and are now looking … second analyst to join the team! Your new roleYou will be joining an established Service Desk, reporting to the Service Desk Manager and working alongside the Service Delivery Manager, to resolve 1st Line tickets. We are ideally looking for someone who has worked in a similar ...

Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong networking knowledge ...

Leader, to work for a leading provider of Facilities Management services, supporting critical operations. This is a hands-on leadership role, youll oversee daily service desk operations, act as a technical escalation point, and ensure high levels of customer satisfaction while driving continuous improvement. What You'll Do: Lead … coach, and develop a team of IT Support Analysts. Oversee daily IT service desk operations and monitor KPIs. Act as escalation point for complex incidents and major incidents. Analyse incident trends and support problem management. Maintain strong customer relationships and manage escalations professionally. Improve service desk processes, tools ...

Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. … Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. Act as a point of escalation for major incidents and ensure timely resolutions. Ensure compliance with SLAs and KPIs, driving continuous improvement in service delivery. Collaborate with cross-functional teams to optimize IT services and systems. Lead ...

leading the roll out of clinical systems across an expanding UK network. Key Responsibilities Provide expert support for clinical applications, working closely with IT, Service Desk, and clinical teams. Manage system upgrades, new technologies, and integration activities. Build strong relationships with vendors and ensure high-quality service delivery. ...

This role will be responsible for producing, maintaining, and managing high-quality technical and operational documentation to support infrastructure deployments, system upgrades, and ongoing service delivery. The successful candidate will work closely with engineering, security, and programme teams to ensure documentation is clear, accurate, and compliant with governance standards. … documentation aligns with security policies, compliance standards, and programme governance requirements Support change management processes by maintaining accurate document version control Work closely with Delivery Engineers, Network Engineers, and programme leads to capture technical detail Review and improve existing documentation for clarity, accuracy, and consistency Support audit and assurance ...