14 of 14 Service Delivery Jobs in Wiltshire

operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global … system access requests, from initial application to account decommissioning whilst ensuring compliance with CySAFA and MOD governance documentation. • Prepare comprehensive monthly reports on user activity as part of the Service Delivery reporting process, supporting the Service Delivery and Operations Managers. • Assume full ownership of all management documentation related to service account administration and ID Access … queries. • Act as the point of contact and primary resolver group for all application related queries and issues. Required qualifications to be successful in this role: • Proven experience in service account administration and a strong understanding of user support within a cyber security or IT operations environment. • Strong experience with Active Directory. • Knowledge of security compliance standards and best More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days a … week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare and deliver More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days a … week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare and deliver More ❯

Operations Manager Through mature technical knowledge and experience, you will influence the technological strategy within ECC Review and act upon performance analysis data providing recommendations to contribute to continuous service performance improvement programmes Maintaining strong relationships with key stakeholders/third parties across all areas/levels of the business to ensure collaborative working during IT incident resolution to … regular updates and/or briefings to senior management and above. Providing indicative recovery plans and times in-line with business needs in the event of any interruption to service Responsible for the effective team delivery of crisis/major incident management activity through precise operational planning/resource management. Will be a point of escalation for the … and future technological changes. Minimising risk to the Society Plan, direct and control the level 1 and 2 technical support of IT services to provide continuous 24hr, 365-day service to meet defined SLA/OLA’s and the Society’s business requirements Accountable for the service performance of their teams, managing service improvements through to implementation More ❯

business needs. Develop & Maintain Services: Create new applications and ensure existing services meet evolving needs. Leverage New Technologies: Integrate new digital tools to improve data analysis and security. Customer Service: Provide proactive support to enhance service delivery. Leadership & Supervision: Lead Team: Set targets, monitor performance, and support team development. Manage Resources: Deploy staff and resources efficiently to meet … innovation and supporting strategic decision-making. Join a forward-thinking team committed to continuous growth and development. Developer Analyst Lead - Benefits: Competitive salary 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period Automatic enrolment into the Local Government Pension Scheme Access to our Employee Assistance Programme (EAP) Discounts with More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home More ❯

EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication. Key Responsibilities Resolve second-line incidents within defined SLAs Complete user requests in … a timely manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled Communicate proactively with Service Desk and L3 teams Deliver project tasks within agreed timescales What We're Looking For Hands-on experience with Microsoft Windows 10/11 and Intune Solid understanding of desktop and laptop More ❯

Fareham offices Closing date for applications: Friday 27th June The opportunity: This is an opportunity to join the UK IT and Operations team, reporting to the Head of IT Service Delivery, where you will collaborate with the management team, bursting with ideas on how to move our UK business forward. You will be asked to drive change and … improve on a set of already well-established IT Controls and an IT Risk Management Framework to allow senior IT management, business functions and 3rd party service providers to demonstrate they are managing and safeguarding company assets, data, and operations. Your ideas will be heard. You will collaborate and influence IT management, the IT Governance and Controls Manager and … You will also manage multiple demands for IT risk-based information within Zurich, ensuring all reporting commitments are met. You will work alongside local and regional Group IT functions, Service Providers (through internal and external suppliers), and business functions to ensure that Zurich is proactive in the management of IT Operational Risk and Controls. The role is varied, interesting More ❯

support spectrum. This role is determined as Outside IR35 and requires onsite work 1-2 times a week in Wiltshire. Key Requirements Work closely with Head of IT Operations, Service Delivery Manager and Infrastructure team to ensure success. Scope and deliver solutions by gathering inputs from internal teams, aligning with technical and budgetary constraints, and ensuring a smooth … handover. Skills across the 1st-3rd line support spectrum to ensure efficient delivery - (Entra and Intune required) Highlighted Tasks Include Mailbox migration from Services businesses to IT Ops infrastructure, involving both Microsoft 365 and GSuite sources, varying levels of IT support available to the originating accounts. Information and document store migrations, including Microsoft tenant-to-tenant, GSuite to Microsoft More ❯

cold calling and door-to-door canvassing. The role : Identify and pursue new business opportunities within the assigned territory Attend pre-arranged appointments and self-generated meetings to present service offerings Build and maintain strong relationships with clients, ensuring a high level of service delivery Negotiate pricing and service agreements with decision-makers Manage your own … proposals for customers Maintain up-to-date records and utilise Microsoft Excel to track activity and performance The candidate: Have recent experience in B2B field sales, preferably within a service-led environment Demonstrate excellent communication, negotiation, and interpersonal skills Be self-motivated, well-organised, and capable of managing own workload and diary Be confident in face-to-face interactions More ❯

Job Description We are looking for a technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them to make the most and find value in our clients products and solutions. You will monitor … retention goals, milestones and a plan to exceed expectations and satisfaction. Conduct agreed review calls (e.g. weekly, monthly, quarterly, annually) to ensure customers optimise the products/services, ensuring service issue resolution and that customer goals are met. Develop a risk plan for each customer, proactively identifying and evaluating risk against service delivery and taking action to … data and metrics to ensure any issues arising from adoption, trends, features, tickets etc are all positively and efficiently dealt with. Attending support calls to discuss issues with the service desk team and client pointing out metrics, trends and solutions. Review customer complaints and concerns and seek ways to improve the customer experience. In addition you should be obtaining More ❯

requirements documentation, business analysis, and liaising with the PayTech Product and Engineering teams.It involves proposing solutions to meet client requirements, identifying gaps in PayTech offering and/or project delivery scope, and advising on re-using existing services where possible - all whilst aligning with PayTech Tech and Product roadmap. What you will be doing: Support the implementation of PayTech … for PayTechProduct consumption. Document the business case and business value the opportunity brings. Produce functional specifications in sufficient detail for implementation and testing as part of Go to Market delivery Documenting processes, product solution overviews, case studies, and brochures to support project and service deliveryas and when required Ensure requirements are delivered to technical teams by solving product … making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays, with an additional 5 days at 5 years' service, and 1 day a year up to 35 days in total Hybrid working environment Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members More ❯

with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on service delivery excellence. More ❯