Senior Systems Support Analyst Team Leader
- Location
- Chichester, England, United Kingdom
complex and high-priority IT incidents. Lead technical investigations and coordinate service restoration activities for business-critical issues. Provide technical leadership, mentoring, and coaching to Level 1 and Level 2 Service Desk colleagues. Support the management of major incidents, ensuring timely resolution and effective communication with stakeholders. Conduct root cause … leading technical investigations and resolving complex IT incidents. Experience supporting major incident response, root cause analysis, and problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent ...