1 to 25 of 316 Remote/Hybrid Customer Experience Jobs

Customer Experience Manager Tamworth, Staffordshire (Hybrid-Working) Up to £60,000 per year + Car/Car Allowance Plus an excellent company benefits package (25 days holiday + Bank holidays, Pension, Healthcare, etc.) Skills and Experience: Proven experience in a customer experience, customer success, technical account management or service delivery role. Professional, customer centric and presented in a great manner for both customers and team Assertive and confident behaviour with a robust character and resilience to achieve positive outcomes. Experience managing complex customer journeys involving hardware installation, commissioning ...

Customer Experience MI Analyst Location: Morley/Hybrid Salary: £26,000 Contract: Permanent Are you passionate about turning data into meaningful insight that shapes exceptional customer experiences? We're looking for a Customer Experience MI Analyst to help us understand what drives our customers, improve … root causes and using analytical approaches to support solutions. Maintain data governance standards across all reporting outputs. Collaborate with Customer Service, Operations, and CX teams to translate insight into meaningful, actionable improvements. Support customer-focused initiatives by cleaning, preparing, and analysing data to identify pain points, measure success ...

Customer Experience Specialist Manchester (Hybrid after 4 months 3 office/2 home) Working hours 11:30 20:00 Start date 5th May Permanent We are proud to be representing a globally recognised, high-growth technology organisation that is transforming how small businesses operate. Our client is seeking … Customer Experience Specialist to join their team with a dedicated focus on supporting customers in the US market. This is an exciting opportunity to join a purpose-driven company committed to empowering small businesses through innovative technology and world-class customer support. Benefits for a Customer ...

Head of Customer Operations – Service Performance, Incident Management, Service Desk, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, ITIL, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading … based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer site ...

days office based, 1 day from home) Contract: Full time, permanent contract (37.5 hours per week) Salary: £35,000 to £40,000 depending on experience Package & Benefits Bonus: up to 30% 25 days holiday plus 8 bank holidays (with the option to buy an additional 5 days) Hybrid working … turnover, our brands including BullionByPost.co.uk and Gold.co.uk are trusted by thousands of investors. You’ll join a fast-paced, specialist e-commerce business where customer experience, performance and innovation are central to our continued growth. Role Overview We’re looking for a UX/UI Designer to support ...

Product Design Manager – Digital Customer Experience (CX) 📍 London (Hybrid – 3 days on-site) 🕒 Full-time 🏢 Industry: Media, Digital Platforms & Consumer Technology About the Role We’re looking for an experienced Product Design Manager – Digital CX to lead the creation of world-class digital customer experiences across high … Lead workshops, design sprints, and collaborative discovery sessions Delivery, Quality & Measurement Own design delivery and quality across end-to-end journeys Track and improve CX performance using KPIs and customer insight Ensure accessibility standards are embedded to create inclusive experiences at scale What You’ll Bring Core Experience ...

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

English Speaking Customer Experience Officer (Remote) | UK Based | Garnet Trade Garnet Trade is hiring an English Speaking Customer Experience Officer to deliver fast, clear, and human support experiences for our customers. This is a fully remote role open to candidates based in the UK. What … will do Provide customer support in English via live chat and email Handle inquiries with empathy, clarity, and a strong sense of ownership Troubleshoot user issues, escalate when needed, and follow through until resolution Keep accurate case notes and maintain clean ticket workflows Spot recurring issues and share insights ...

Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success Executive Lead) - Executive role reporting directly to the CEO A Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success … market and an ambitious roadmap around Cloud transformation, this is a rare opportunity to join the Senior Leadership Team , shaping the long-term customer journey and driving measurable value for a loyal client base. To be successful in this role you should have: Enterprise software experience ideally ERP. ...

Genesys Cloud CX Consultant Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape … major enterprise clients while working with one of the most innovative cloud platforms in the industry. Key Responsibilities Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives. Translate ...

Adobe Experience Platform Consultant - MarTech/Digital Experience £145,000 | 6-month contract | Inside IR35 | UK (Hybrid) Principle is supporting a global technology organisation hiring an Adobe Experience Platform Consultant to work with enterprise clients on digital experience and marketing transformation programmes. This role focuses … helping organisations design and deliver customer journey, personalisation and data-driven marketing strategies using Adobe Experience Cloud. What's in it for you? Annual Salary up to £145,000 doe 6-month contract inside IR35 (PAYE) - paid weekly via Principle HR London based - hybrid working Your day looks ...

SaaS | Customer Experience | Project Management Permanent | Remote/Hybrid | £45,000 + Benefits- 12 month contract Our client, a rapidly scaling technology business within the digital healthcare space, is seeking an experienced Onboarding Success Manager to join their growing team. This organisation is known for developing intelligent, cloud … decision-making through automation and AI-powered tools. This is an exciting opportunity to join a forward-thinking company that values innovation, collaboration, and customer success. With a strong focus on culture and continuous improvement, they offer a supportive environment where your ideas and impact will genuinely shape ...

Points SDR Team Lead Role (Player Manager) Fast scaling start up with the Customer Experience Software Space Early Sales hire with excellent progression opportunities Basic salary circa £45K with strong OTE About The Company Disruptive audio technology company Recently raised series B funding Dynamic culture and hybrid working … knit team Targeting mid market accounts initially Selling to C-Suite and Operations Leaders About the Candidate 3/4+ years new business sales experience Experience within the Customer Experience Software space is essential Start up/Scale up experience preferred Must be proactive, comfortable ...

responsible for the day-to-day operation of our business-as-usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL ...

just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service … businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ...

just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service … businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ...

Customer Service Specialist Are you a natural problem-solver who enjoys helping others and delivering exceptional service? Do you thrive in a fast-paced, supportive environment where no two days are the same? Are you looking for a company that values its people and offers real opportunities for growth … development? We’re working with a business that puts customer experience at the heart of everything they do. This is an office-based role where your customer service, administration, and data entry skills will come together to create a seamless and professional experience for every customer. ...

well-established UK business with a national footprint and a strong operational backbone, where technology plays an increasingly important role in driving efficiency, customer experience and growth. The Role As a Technical Business Analyst , you will be responsible for gathering, analysing and documenting requirements while acting … system utilisation Supporting testing phases including UAT planning and requirements validation Ensuring solutions are aligned with both technical feasibility and business outcomes Skills & Experience We’re looking for someone who can comfortably work between technology teams and operational stakeholders . Key experience includes: Experience working ...

well-established UK business with a national footprint and a strong operational backbone, where technology plays an increasingly important role in driving efficiency, customer experience and growth. The Role As a Technical Business Analyst , you will be responsible for gathering, analysing and documenting requirements while acting … system utilisation Supporting testing phases including UAT planning and requirements validation Ensuring solutions are aligned with both technical feasibility and business outcomes Skills & Experience We’re looking for someone who can comfortably work between technology teams and operational stakeholders . Key experience includes: Experience working ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately … users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately … users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates ...

Title: Head of Events and Sponsorship Location: London/Hybrid Salary : £45,000 - £65,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent About the role: The Head of Events and Sponsorship leads techUK's events strategy and sponsorship portfolio, overseeing … Board on events performance in quarterly reports. Identify and implement process improvements, including digital transformation, to streamline and improve the end-to-end customer experience. Skills, Knowledge and Expertise: Core Competencies: Strategic thinking and planning - Ability to design and deliver an events strategy that supports organisational priorities, policy goals ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer ...

seeking a passionate Product manager with a desire to develop innovative products and an innate interest in financial technology to join our Customer Identity group. Who we are N26 has reimagined banking for today's digital world. Technology and design empower everything … building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires ...