1 to 25 of 463 Customer Experience Jobs in the UK excluding London

Head of Partnerships West Midlands Up to 100k Hybrid 2 days per week in the office 3 days travelling to customer sites Enterprise Level Account Management and Sales Experience Fintech experience is desirable Benefits: Private Medical Group Income Protection Car Allowance Bonus Scheme I am working with … level accounts, that understands and improves strategic partnerships. You will be involved with developing account management strategy alongside other senior stakeholders. You will drive customer success within the channel, which includes acting as a conduit for any issues. You will line manage a team of account managers. They ...

Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers … across 11 countries. Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads ...

Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

Customer Success & Retention Manager/Exec Location DMS Technology & Training Suite (Bolton Wanderers Stadium), DMS Head Office (Egerton, Bolton) and customer sites across the UK. Join a Different Kind of Technology Partner The DMS Digital Group helps schools, Multi Academy Trusts and businesses transform the way they work … deliver complete technology solutions backed by exceptional service and long-term partnerships. As our business continues to grow, we are creating a new Customer Success & Retention Manager role to help strengthen customer relationships, improve customer experience and ensure every customer receives maximum value from their ...

Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise … vital in ensuring our customers get the most out of the solutions they purchase. Role Overview You will own the end-to-end customer experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention ...

This is a fantastic opportunity to kick-start your career in a customer-facing technology role. Working alongside their team of Customer Experience Specialists, you'll gain hands-on experience helping customers get the most out of our products from day one. Role Assist the Customer Experience team with the onboarding and implementation of new customers, ensuring a smooth and positive setup experience Support customers with initial product configuration, guiding them through setup steps and best practices Help prepare and maintain onboarding documentation, guides, and training materials Participate in customer calls ...

Customer Onboarding Specialist (Software Implementation & Training) Kettering (Hybrid - 3 days WFH) £35,000 - £45,000 DOE Monday to Friday, 9:00am - 5:00pm We are working with a well-established, family-run software business operating within a specialist public sector niche, providing systems that support local authorities and bereavement … modern cloud-based solution ahead of a planned launch later this year. As part of this growth, they are looking to appoint a Customer Onboarding Specialist to support customer implementation, training, and successful rollout of the new platform. This role sits within the bereavement services software sector, working ...

landscape. They are seeking a Head of Product to define and lead the strategic direction of a complex enterprise product portfolio, driving operational efficiency, customer value, and long-term business growth. This is a high-impact leadership role where the Head of Product will take ownership of a broad … digital product portfolio, ensuring products evolve cohesively and continue delivering measurable business value. You’ll lead a team of Product Owners across operations, customer experience, procurement, and data, while driving improvements to the overall product operating model. This role is ideal for someone who combines strong commercial awareness ...

Help shape exceptional customer experiences that build trust and drive continuous improvement We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels. This is a pivotal role responsible for combining hands … customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements. This is a hybrid role with ...

Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This role will … opportunity for a hybrid working arrangement. A full UK driving licence and access to your own vehicle is advantageous due to occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager to join ...

Role: Customer Support Specialist Location: Altrincham fully office based Salary: £26,228 + bonus (up to £1200 per year) + benefits Hours: 37.5 hours per week Shift patterns: Mon-Fri between 8am-8pm + 1 weekend day every 3 weeks This is an exciting opportunity for an experienced Customer Support Specialist to join my Altrincham based client. Do you have experience working in a contact centre team speaking to existing customers? Have you experience within billing, tech support & customer excellence? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Customer Support Specialist ...

Manager 3 Month Contract | Outside IR35 £300-350 per day My client is a fast-growing ecommerce business focused on delivering an exceptional online customer experience. As part of an exciting period of growth, they are looking for an experienced Website Manager to oversee and optimise their ecommerce website … customer journey. The Role My client is seeking a proactive and commercially minded Website Manager on a 3-month contract basis to take ownership of the day-to-day management and performance of their ecommerce website. The successful candidate will play a key role in improving the online customer ...

Opportunity We're currently recruiting on behalf of a well-established and growing telecommunications provider based in Dunfermline, who are looking to appoint a Customer Experience & Service Delivery Executive to join their expanding team. This is an excellent opportunity for someone who enjoys working closely with customers, coordinating … service delivery, and providing first-class support. The role offers a varied workload spanning customer relationship management, service coordination, order provisioning, and first-line support, making it ideal for someone looking to develop a long-term career within the telecoms and technology sector. The successful candidate will become ...

client is a high-growth direct-to-consumer ecommerce business that has built a portfolio of successful consumer brands and a loyal customer base across multiple international markets. The Opportunity Join a growing Analytics team during a period of significant investment and transformation Work across digital performance, customer … retention and ecommerce analytics Help shape how data is used to drive growth across multiple consumer brands Influence decisions across ecommerce, product, marketing and customer experience Support major digital transformation and platform migration initiatives Responsibilities Analyse website performance, customer behaviour and ecommerce journeys Build and maintain dashboards ...

people decision-making. The business has invested heavily in modernising its technology platform and is now entering an exciting phase focused on product simplification, customer experience, AI-enabled capabilities, and commercial growth. The underlying science and intellectual property are already world-class. The challenge now is making that … easier to access, easier to adopt, and easier to scale. We're looking for a commercially-minded Senior Product Manager who can bridge strategy, customer needs, technology, and business outcomes. Someone who can create clarity from complexity, drive focus across multiple stakeholders, and ensure product investment delivers measurable value. ...

Customer Engagement Manager | Remote/Hybrid | £65,000 DOE If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help … sophisticated software platform. This isn't account management with a sales target — it's purposeful, people-first work with genuine variety across every customer relationship. As a Customer Engagement Manager, you will benefit from: Hybrid/Remote working (one day per month in the office) 25 days annual ...

Customer Engagement Manager | Remote/Hybrid | £65,000 DOE If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help … sophisticated software platform. This isn't account management with a sales target — it's purposeful, people-first work with genuine variety across every customer relationship. As a Customer Engagement Manager, you will benefit from: Hybrid/Remote working (requirement to go into office at least x1 per month ...

Customer Success Team Leader Location: London (Hybrid) Salary: Negotiable DOE Contract : Permanent, Full-Time Our client is seeking an experienced Customer Success Team Lead to manage and develop a high-performing customer success team within a fast-growing SaaS environment. This is an excellent opportunity … people-focused leader with strong client relationship and team management experience to drive customer retention, engagement, and long-term success. The Role: Lead, mentor, and develop a team of Customer Success professionals Drive customer retention, satisfaction, and account growth initiatives Support the team in managing strategic ...

Customer Service Manager (E-commerce) Our client based in Nottingham is ci currently looking for an experienced and proactive Customer Service Manager to join our growing business. This is an excellent opportunity for someone with a strong e-commerce background who enjoys leading a small team, improving customer experience, and contributing to business growth. The successful candidate will oversee a team of 2–3 customer service staff and play a key role in ensuring customers receive an outstanding service from enquiry through to delivery. Key Responsibilities Managing and supporting a small customer service team ...

global clients coming on board and increased investment from a recent acquisition, you'll step into a role where data-driven thinking genuinely shapes customer experience on an international scale. The Company They are an established CRM agency with decades of experience delivering cutting-edge customer … broader reach, and new opportunities for strategic innovation. The Role As Senior Data Strategist, you will sit at the intersection of data, technology, and customer experience, using insights to shape high-impact CRM strategies across a varied client portfolio. You will: Develop targeted CRM strategies grounded in robust ...

global clients coming on board and increased investment from a recent acquisition, you'll step into a role where data-driven thinking genuinely shapes customer experience on an international scale. The Company They are an established CRM agency with decades of experience delivering cutting-edge customer … broader reach, and new opportunities for strategic innovation. The Role As Senior Data Strategist, you will sit at the intersection of data, technology, and customer experience, using insights to shape high-impact CRM strategies across a varied client portfolio. You will: Develop targeted CRM strategies grounded in robust ...

umbrella company) As a Support Technician, you will be the central point of contact for all technology support on-site. You will be customer focused, using communication skills and technical knowledge to deliver an outstanding service. You will have a deep technical knowledge of Microsoft applications, including Windows … technicians providing face to face and remote support, playing a major part in this step change of our ways of working. You'll be customer focused and have exceptional customer service and communications skills as you'll be working with a broad range of people with differing levels ...

passionate about delivering exceptional customer service and solving problems in a technical environment? We are recruiting for an After Sales Advisor to join a well-established international business. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and has a naturally … empathetic and solutions-focused approach. This role combines customer support, troubleshooting, administration, and technical guidance. Full training is provided, so previous industry-specific knowledge is not essential — attitude, communication skills, and customer care experience are the priority. The Role As an After Sales Advisor, you will ...

trading optimisation and operational efficiency, you will play a central role in defining how we use AI and intelligent automation to enhance the customer experience at scale. As we continue to expand internationally, this role will be fundamental in ensuring we deliver a seamless, commercially effective experience … strategy and roadmap to support scalable international growth across the UK and European markets. Define and lead Gear4music’s AI strategy across ecommerce and customer-facing digital experiences. Define and deliver holistic design & UX modernisation across our website estate. Identify and implement scalable AI and automation opportunities that improve ...

support enterprise applications Contribute to database platform improvements, resilience and performance optimisation initiatives Essential Skills for the Oracle Database Engineer: Strong Oracle DBA experience across: Oracle 11g, Oracle 12c, Oracle 18c, Oracle 19c, Oracle 23ai Strong Oracle PL/SQL development experience Database performance tuning and optimisation expertise … Strong Bash/KSH Shell scripting experience Experience with: RMAN, Data Pump, Export/Import utilities, Backup and recovery, Flashback technologies, Database migrations Strong troubleshooting and analytical skills Experience supporting enterprise-scale Oracle database environments Desirable Skills for the Oracle Database Engineer: Oracle Certified Master (OCM) certification ...