276 to 295 of 295 Remote/Hybrid Customer Experience Jobs

pivotal moment where strategic freedom, commercial ambition, and deep market need converge. We’re looking for someone who combines sharp business thinking with customer obsession, and who thrives in an environment where ideas turn into outcomes, quickly. The certification portfolio sits at the heart of our client value proposition … innovation-oriented business. You’ll have direct access to the executive leadership team and investors. End-to-end ownership: From proposition design to customer journey and go-to-market. You’ll be accountable for delivering real impact, not just features. What you’ll be doing: Own and drive ...

Line Support Engineer will be working proactively as part of the escalation (3 Line) team on behalf of customers, ensuring an exceptional customer experience. You will have a customer first mindset with exceptional communication skills (verbal and written). A reliable individual who enjoys working autonomously with ...

Operational AI Identify anomalies and optimisation opportunities within Intercom Support chatbot expansion into new products, use cases, and markets What were looking forTechnical expertise Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered) Proven experience improving chatbot performance through prompt design Strong understanding … concepts (grounding, retrieval, hallucination) Confident in building reports using Excel or Google Sheets Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.) Behavioural skills Native-level French and fluent English (C1/C2) Highly autonomous and comfortable working across international teams Structured, methodical approach with the ability ...

architectures. Provide expert consultancy on network strategy, transformation roadmaps, best practices, and emerging technologies. Build strong, long-term relationships that support account growth and customer satisfaction. Technical Leadership & Architecture Act as the Design Authority across major programmes, owning the end‐to‐end technical vision from inception through transition … multi‐site architectures—covering LAN/WAN, Wireless, routing, switching, SDN, and security technologies. Ensure all designs are scalable, resilient, secure, and aligned to customer requirements, technical strategy, and industry best practices Lead creation of high-quality architectural documentation, including HLA, HLD, LLD, standards, and design patterns. Ensure designs ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £35,000 - £40,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...

leading metric, using rapid prototyping and experiments to validate hypotheses with relentless velocity. This role goes beyond simple optimisation. You will own the commercial customer journeys - from designing acquisition loops to solving for long‐term retention and upsell. You will use your deep fluency in unit economics to uncover … will work closely with Zego’s leadership team, not only deeply influencing the now, but helping steer the future direction of our products and customer experience. Our Product teams At Zego, we operate with distinct, highly collaborative, and cross‐functional product teams. As Director of Product Growth, you will ...

+ benefits Contract: Permanent The Company A well-established and fast-growing organisation going through an exciting period of digital transformation. With a strong customer focus, they use data and technology to deliver meaningful products and services to a wide audience. The business is scaling its data capabilities … business to unlock insight, guide product strategy, and influence decision-making. You'll use advanced analytics, experimentation, and data storytelling to identify opportunities, improve customer experiences, and drive measurable impact. Key Responsibilities: Analyse user behaviour to uncover insights, identify pain points, and influence product direction. Design experiments and support ...

SOFTWARE GRADUATE FULLY REMOTE SALARY - COMPETITIVE Our client is an innovative IT company, focused on enhancing their software solutions and customer experience. Role Overview: They are seeking a motivated individual with a background in IT or accountancy to support their chat bot and knowledge base development. The role involves … essential) Familiarity with Java and other programming languages is a plus. Strong analytical and research skills. Excellent communication and problem-solving abilities. Preferred Skills: Experience with AI and chat bot technologies. Knowledge of software development life cycle. What We Offer: A dynamic and supportive work environment. Opportunities for professional ...

Content/Conversational Designer: Agentic experience Design Location: London Contract Length: 6 months Working Pattern: Hybrid - 2 days per week in the office. Via Umbrella company Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry … seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking! What You'll Do: As an agentic Content Designer, you will: Collaborate with a dynamic cross ...

service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As a successful candidate you will possess proven experience in an IT Support role and a degree in IT or a CompTIA certificate or similar would be beneficial together with excellent communication, interpersonal ...

service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As a successful candidate you will possess proven experience in an IT Support role and a degree in IT or a CompTIA certificate or similar would be beneficial together with excellent communication, interpersonal ...

that all-important first point of contact for potential clients, you’ll identify new sales opportunities, pitch Aptean’s products, and build lasting customer relationships. Key Responsibilities: Generate, qualify, and develop new business opportunities in defined target markets for specific Aptean product lines. This role will primarily use outbound … Ability to speak knowledgably to senior management and articulate a clear benefit case. The role might require up to 40% of travelling. About you: Experience working with B2B software solutions. Outbound lead generation/business development experience is strongly preferred. Experience with sales tools including SalesLoft, ZoomInfo ...

Manager to own and expand relationships with partners across the DACH region. This role is centred on strengthening key accounts, delivering consistent value to customer and identifying opportunities to grow revenue across the full product portfolio. You will act as a primary point of contact for distribution partners, ensuring … Working closely with Business Development Managers, you ll help unlock new opportunities within existing accounts while contributing insights that shape business strategy, processes, and customer experience. KEY RESPONSIBILITIES Take ownership of a portfolio of accounts across the DACH region, driving revenue growth through proactive account management Build and maintain ...

German speaking Account Manager to own and expand relationships with partners. This role is centred on strengthening key accounts, delivering consistent value to customer and identifying opportunities to grow revenue across the full product portfolio. You will act as a primary point of contact for distribution partners, ensuring … Working closely with Business Development Managers, you’ll help unlock new opportunities within existing accounts while contributing insights that shape business strategy, processes, and customer experience. Key Responsibilities Take ownership of a portfolio of accounts across the DACH region, driving revenue growth through proactive account management Build and maintain ...

seeking a bilingual Account Manager to own and expand relationships with partners. This role is centred on strengthening key accounts, delivering consistent value to customer and identifying opportunities to grow revenue across the full product portfolio. You will act as a primary point of contact for distribution partners, ensuring … Working closely with Business Development Managers, you’ll help unlock new opportunities within existing accounts while contributing insights that shape business strategy, processes, and customer experience. Key Responsibilities Take ownership of a portfolio of accounts across the EMEA region, driving revenue growth through proactive account management Build and maintain ...

nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable, resilient, commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments … scalable, commercially sound, and aligned to wider business objectives. Lead and develop service desk, service delivery, and engineering leadership teams, fostering a high‐performance, customer‐centric culture across all service functions. Hold full accountability for 24×7 managed service operations across UK and near‐shore teams, ensuring resilience, coverage ...

nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable, resilient, commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments … scalable, commercially sound, and aligned to wider business objectives. Lead and develop service desk, service delivery, and engineering leadership teams, fostering a high‐performance, customer‐centric culture across all service functions. Hold full accountability for 24×7 managed service operations across UK and near‐shore teams, ensuring resilience, coverage ...

truly omnichannel, service‐led organisation, with over half of our revenue now driven through services. The transformation is focused on delivering more integrated, seamless customer experiences while driving operational performance and sustainable growth. Technology at Halfords Technology at Halfords is being reimagined as we continue our evolution into … technology ecosystem that can support the full breadth of our business across retail, garages, digital and B2B, while improving resilience, pace of delivery and customer experience. This is a significant and meaningful shift. It requires strong leadership, clear prioritisation and the ability to deliver in a complex, evolving environment. ...

Application Services team. This role will play a pivotal part in introducing, configuring, and implementing innovative systems that support internal teams and enhance overall customer experience. Key Responsibilities Collaborate with stakeholders to gather and analyse business requirements Design and model processes and system solutions aligned to business objectives Implement … business functions to ensure successful delivery Continuously review and improve systems to meet evolving business needs The Candidate The successful candidate will demonstrate: Proven experience in IT application systems implementation and delivery Strong knowledge of business analysis techniques, including requirements gathering Experience managing and maintaining SQL databases, including ...

. You will manage a portfolio of around 350 customers, building strong relationships, identifying opportunities to upsell and cross-sell, and ensuring a seamless customer experience. Working closely with the engineering team, you will help scope and introduce new products, handle customer enquiries, and support renewals. The role … looking for The ideal candidate will be a natural communicator who enjoys building rapport and delivering excellent service. Key attributes include: Must have experience in IT/Telecoms industry. A confident and outgoing personality with strong communication skills Ability to manage and grow existing client relationships Commercial awareness with ...